I did a lot of research before I chose this store. My goal…read morewas to find someone who had a decent selection, good quality mattresses, a fair environment, and prices that would not make me wonder if I bought a mattress or a car. The manager/saleswoman is the owner and is very efficient and not pushy at all. We had a good idea what we wanted before we came because they put their selection online; all we had to do was test them out for a few seconds. No drama, no upselling - and the drop-off/driver was very quick and courteous. This store is family owned and operated, and they care about doing good business. Btw, we are a mixed family and there wasn't even the slightest hint of discrimination. I suspect the former complaints were from competitors trying to undermine their business. Do your research. Check here before you buy.

Hayden's extensive knowledge on these mattresses and their quality sold me. I took a considerable…read morelength of time to decide but he patiently went over sleeping habits and comfort with me several times. The one I chose is amazing and you wouldn't believe the price I got. No Bull Mattress & More has the best reviews please ask for Hayden when you visit you wont ever regret your purchase...

I bought a few pieces of furniture from this store. Their set up is very tacky. They really only…read morespecialize in mattresses. I tried their sectional couch.. The odor the fumes! When that man took my couch out of that big box... I had to open my windows for day's!! Smelt like paint! The owner Sean said fresh for days? Well I bought a king mattress as well it's sagging 4 months later. I weigh 120 pounds it cannot be me..I tried to contact the owner he is "mean" "cruel" "malicious" "threatening" and very childish he does not care if your senior, talked some dirty filth out of his mouth my way. I will never spend my hard owned money here ever again! I plan on getting my full refund too. Which seem's to be impossible to even complain! The customer service is horrible!

We were referred to Mattress World by the sales rep for Symbol Mattress. We visited the store on…read moreAugust 22, 2015. The mattress we chose was displayed on a platform bed in the sales floor. When asked if they had the matching foundation, Sean assured us they did. Mattress and foundation were delivered that same evening. Foundation was not made by Symbol. The warranty states the foundation must be one made for the mattress to avoid voiding the warranty. A call to Sean resulted in him saying the foundation delivered was better quality than one made by Symbol. He was abrupt acting insulted that we would question him. He said the warranty would not be voided. The following day the sales rep called saying the foundation delivered was better quality than the one made by Symbol. He also said the warranty would not be voided. A call to Symbol in Virginia verified that the foundation had to be a Symbol to keep the mattress warranty. Symbol made a foundation for us, delivered it and took away the foundation from Mattress World on September 23. The sales rep is no longer with Symbol. Sean Morrone never contacted us during this time. We finally got the mattress and foundation on our bed on September 27. We do like the mattress after 1 week. However, we have a high bed. It would have been nice if someone had asked about this and suggested a low profile foundation because the bed is now very high. As of this date, Sean now calls daily because he received notice that we had filed a complaint with our credit card company. We are in the process of resolving the complaint. In summary, we did get an excellent price on the mattress set. They did not deliver what we paid for. Sean did not do anything to help resolve the issue. He did not make an attempt to contact Symbol for the correct foundation. He did not contact us to follow-up on the delivery of the foundation from Symbol. Customer service, integrity and honesty are missing from Mattress World in Matthews. We would never recommend them or shop here again.

We bought two twin mattresses for a spare bedroom. They brought them in on a Sunday and said they…read moresaw bed bug carcasses and refused to do anything else, which is the company rules, which we completely agree with and understand. since it was a Sunday and we couldn't have anyone from a local extermination company come until Monday, we researched and dried the three bags of clothing the grandchildren who were visiting had brought, plus all their blankets. The house was in a turmoil with the thought of bed bugs being present. Terminix came the next day and said there were no bed bugs Present only a few carpet beetles. I called the Matthews store and talked to someone who said he was over two stores so I should complain to him. i told him my situation and suggested that if someone were going to turn a house upside down they should know how to identify a bed bug. He said he couldn't even identify one himself. He said he would refund the $50 that we paid Waste Pro to pick up the old twins and I said it's really not about the money and he said you've talked about it so it must be. I tried to file a review with the corporate office and all they did was dial the number to the Matthews store. I called the store on Providence and his attitude was the same. They sent me an email survey but all they wanted was your opinion of the mattress. it said if you had any complaints you should contact corporate customer service and it was to the same number that I called before where I was just sent back to the store. It's my opinion that they aren't interested in customer satisfaction. All I really wanted was an acknowledgement and an apology. Instead he defended the driver by not acknowledging their error. I'll never go to Mattress Firm again and have been spreading the word.

Had an amazing experience at this Store. Excited for the delivery of my New bed!! Don gave me a…read moregreat deal.

Cliff was awesome!! VERY knowledgeable and helped us pick out the mattress that we needed - not…read morethe most expensive one that HE thought we needed. He gave us a quote and we had one more stop - Original Mattress Co. If you like a sales person that bashes their competitors right away - I'd say go there. If you want a great experience AND a quality mattress, choose Mattress Firm. With that being said, thank you, Cliff!!!

Had a sagging issue with one of the mattresses I purchased about 3 years ago. Went back to Mattress…read moreFirm to order a new one. Lindsay looked up my invoice and suggested I submit a claim. This act showed she wasn't worried about making a sale but exercising integrity. My warranty was approved. Lindsay and Vaughn were extremely helpful with guiding me to make a suitable choice for my needs. They are the epitome of quality customer service and taking great consideration for their customers. I highly recommend this location.

Garrett was so helpful today. While I was shopping at Costco I bought a King Mattress and Box…read moreSpring from Garrett. He was kind, fast, and knew what he was Good at... his job!! 5 STARS to Garrett! If you don't want to waster your time call +1 (803) 228-3448 They are located at 13551 Steelecroft Pkwy, Charlotte, NC 28278

John, manager in the Matthews store, was outstanding. He asked us about orthopedic and allergy…read moreissues, and our sleeping positions. He spent a lot of time helping us select just the right bed for our needs. He arranged for delivery, setup, and removing the old mattress, understanding that it was a waterbed. Delivery did not go so well. They arrived early, which was great. However they refused to remove the old mattress and were going to leave the new mattress sitting in the middle of the room, until we had our son and neighbor come help. They got the (emptied) mattress outside, and the delivery men left. They didn't even take the plastic wrapping from the new mattress. We had to pay to have the old mattress picked up by Waste Pro. We notified John, have not heard anything back. It has been 5 weeks.

this business has now closed -- was curious how long it would remain open when there business model…read morewas no refunds & no replacements (apparently a few months was the answer)

I was assisted the moment I walked in the store by Daniel. He was great with assisting me with the…read morefurniture I was looking for and I wasn't rushed. He gave me time to look around to see what I like. If you're looking for furniture with great, friendly service, this is the place for it. You won't be disappointed!

Hidden gem. Great products at extremely fair prices. Excellent service; even same day delivery!read more

After a horrible experience at another furniture store, this was the best experience!! Very easy…read moreshopping experience. Nice people, good prices, and SUPER fast delivery! Even came a day early! Highly recommended and I'll be back for my next furniture need. Thanks