We paid a lot of money for a and foster mattress knowing how good they're built but it seems in…read more2021. They started crap a couple of thousand dollars for a mattress and it started sinking in after three years

As a repeat Haverty's customer I was disappointed to see our last furniture purchase handled with…read moresuch a low level of customer service and eventually ending in a failure to deliver. At the Midlothian store our sales person was more interested in trying to sell us a protection plan than she was in actually ordering our loveseat and recliner in the same color. She only offered us the finance plan that would require a 10% down payment. Only later did I read on their website that other plans could be had that required no down payment. I had to call the manager to have the color corrected for our furniture to match. On the day of delivery I received a voice mail informing us that one of two recliners I ordered was going to arrive with a missing section. This would require a second delivery, at some time to be determined. At 6pm I called Haverty's customer service to find out where our delivery was, at the same time the driver called my wife explaining that he was an hour away, would we like to reschedule? We let him know we were OK with a late delivery. Ten minutes later we got a call informing us the delivery would be canceled. I informed the customer service rep that we would cancel the entire order. I was told that would not be possible until the truck returned to the warehouse. This was unacceptable. I had no furniture, had wasted a day waiting for furniture, and now I had to call them to get my money back. It will be quite awhile before we do business with Haverty's.

After waiting a month for my couch and coffee table to arrive, I found the table had noticeable…read morewood quality issues. I decided to keep it rather than endure another month-plus wait for a replacement. I'm simply exhausted by the process. The couch's durability remains to be seen. What's more frustrating is that I ordered a leather recliner 72 days ago, and the company now tells me it won't arrive until next year. Getting the feeling I'll never see it. This experience has shown me that this retailer's "in stock" claim means very little. Expect significant delays even on supposedly available items, and don't anticipate white-glove delivery service. The company appears to have serious operational issues that extend well beyond shipping times. Stay Away!

Military member that needed furniture and went to this place. I bought a 4k sofa set from them and…read morethey promised to deliver if on post. Lies, I paid for delivery and they stole mg money and told me they can't deliver on post. Delivery drivers have warrants...so I had to pay for outside delivery service and because they are in chapter 11 they can steal hard working people's money and loe on the contract and wont give u your money back. Oooh and it took me an extra month to see my furniture. Liars and crooks. Please go to Ashley or another store. They are thieves. Plus a manager stated ooh I been here for 20 years I never had this issue. Welp 20 years its a reason your store rob people

We'd been to every furniture store in Richmond and had just returned from Green Front having had no…read moresuccess in the hunt for a sofa when we passed by Sofa Design. Thank goodness we stopped. This well-run family business had a wonderful selection and the most knowledgeable folks to help us. With no pressure and a few specific questions, they took us directly to choices that checked all the boxes. Highly recommend!

A Refreshing Furniture Shopping Experience!…read more After what felt like endless trips to all the big-name furniture stores (plus a long haul to that giant discount spot in Farmville), I finally found exactly what I was looking for at Sofa Design--and I only wish I'd gone there first! It's a locally owned family business, which I love supporting, and their products are made in the USA--huge bonus points in my book. The father/son team was friendly, knowledgeable, and incredibly patient with me as I tried to make up my mind (so many great fabric and frame choices!). The delivery was done with care while I was at work, and when I came home, I was honestly blown away. The scale of the furniture, the quality of the construction, and the fabric selections were even better than I had pictured. If you want personalized service, beautiful American-made furniture, and a shopping experience that's actually enjoyable, Sofa Design is your go-to. Highly recommend!

My boyfriend and I stopped at this hidden gem on an epic RVA day we were having for our…read moreanniversary. We were looking for a place that was open for some thrifting on a Sunday and we ran into this. I hadn't heard of it before and was so happy we stumbled upon it. The person running the shop when we visited was this extremely kind music producer. He was easy to talk to and really kind. There were several rooms filled with unique and beautiful things. I love how this store is a combo of an antique store and used record store. You can find the music in the back. We found some really pretty things. Do know this place isn't cheap, you can end up spending high prices, but there are quality pieces. I've been wanting to buy a pair of rollerskates for a long time and ran into a pair that were my size. I took that as a sign and decided to take them home with me. I'd recommend checking this charming shop out, just know that the prices are higher, but it's a great collection of stuff.

I was hoping for deals on used records but no...their prices are higher than places in Richmond…read morelike Plan 9, and for the same editions. That was very odd to see. The selection is ok for rock, not as good though. Parking is good and folks were nice.

I have heard so much about this place. I was in that area last week and decided to pop in man so…read moremuch to see around every corner. The proprietor was absolutely amazing very friendly. Definitely going back.

It had been too long since I last visited this store. Maybe cause I traded in my SUV and knew I had…read morelimited room for goodies. Looking for an end table...or anything that caught my eye. Two steps in I saw a handbag I HAD to have. Big longhorn steer on the front of it. Great price and made in USA. Touched everything I could reach and fell in love with most everything~ but not enough to whip out my credit card..yet.. The back of the store has a display of handbags made out reclaimed stuff. Myrna Bags... rooted through the section till I found a style that beat out my longhorn bag...and the style had a matching wallet and makeup bag. Bonus! Gracie's has a huge selection of stuff you didn't know you need. Unique gifts, recycled items, furniture and home decor.

Just a warning to future customers. I purchased a leather couch from La-Z-Boy and purchased the…read morefive year warranty. The "leather" couch I purchased is now falling apart (see attached pictures). I went to the store yesterday and was told that my warranty that I purchased only covered accidents and not quality of the couch. The lady that I spoke to didn't really want to have anything to do with me and told me this is a "La-Z-Boy problem"and I needed to call them directly. I called La-Z-Boy today and they said they only guarantee their product for one year, so basically they will not help with anything. I have had leather furniture from this company in the past and never had an issue. My couch is 4 years old and is now falling apart, so basically, I am out $6,000. Beware when purchasing from this company!

I ordered a power recliner that cost over $3000. It was scheduled for delivery for 14 Dec. While…read moreout shopping, I received a text stating that the recliner would arrive in 1 hour and 14 minutes. On my way home (about 45 minutes before delivery was supposed to occur), I received a text from an inhabitant of my home (whom was not authorized to sign for anything) stating that it had already been delivered. Today, I inspected the recliner to find scratches all over the frame and patches of leather missing from all 4 corners. 1. I did not sign for this sofa, and this company allowed an unauthorized person to sign for it without inspection prior to the delivery time AND they never even called my phone. 2. I called La Z Boy's customer service line and got no one, called the local line where I ordered the recliner (4 times and a voicemail before an answer) and the person I spoke with told me she "couldn't do anything about it once it was signed for". This same sales person is who I bought the recliner from in August. I spoke candidly with her about my personal life, my time in the military, and my deceased mother for over an hour. What a sales tactic! 3. I refuse to call anyone else. I paid for this "made to order" custom piece, sight unseen, in total, the day that I ordered it three months ago. I don't want your repairs. I want my money back and nothing else to do with lazy boys. I'm currently awaiting the outcome for a disputed claim with my credit card company if the complaint I made with the BBB doesn't yield results. I won't make purchases from a company that operates this way. This "high end" recliner was supposed to replace one that I purchased elsewhere and it was substantially lower priced with better quality. Never ever again.

Inefficient online order pickup process. Greeted by multiple associates at the register who…read moreannounced to the online order pick up associate that a customer needed assistance. A young lady came over who was very polite and courteous and began collecting my information, she was told by Kim to do another task instead which was off putting for me since I had been standing there for a while already. Kim came to the pick up area, attention divided not acknowledging me nor what I what I needed. Upon return the second time, she finally asked for my information. Once given to her she asked for a photo ID and I had to go back to my car for it. The purpose of online pickup is to be faster than an in store shopping experience. The time it took standing around, getting the run around and interacting with the unprofessional associate... I could have walked in the store found my item and checked out at the register way faster as that was the only line moving efficiently with ample help. I do not plan to return to this location due to her negative attitude around me questioning why I needed an ID after presenting the name, having a barcode ready (that was never asked for) considering my name is very unique and the chances of anyone coming to get the order, on this specific day/time/at that very location, who wasn't myself or spouse, would be very random and unlikely to happen. Horrible interaction with this person. Truly lacked communication and customer service skills especially for someone in leadership. She could learn a great deal from her employees who set a way better example than she did.

I am so obsessed with this store. I came back to buy more Christmas decorations for next year and…read moreall their Christmas stuff are 75% off. I was so stoked (my husband wasn't). They still have a lot in stock especially pre lit trees. They also have a lot of spring decor in stock already. Make sure you join their email list to receive a 10% welcome coupon. Happy shopping.

Terrible experience, had to keep calling to get delivery scheduled, they brought the wrong…read morefurniture (delivery men were always super nice though) and were very rude on the phone. Our furniture is now a few months old and the finish is scraping off. Very unhappy.

Cheep furniture at twice the price you can buy it online. Seriously a dump. An expensive oneread more

If you collect records check out TOP TO BOTTOM RECORDS booth!…read more This place is HUGE lots of good deals specifically on vinyl records Great shop!

Service was ridiculous I've shopped in this building specifically my entire life never have a I…read moreever had an issue but here recently I was profiled and followed throughout while shopping mind you I've NEVER STOLEN or from anywhere for that matter I used to be a regular here until I moved to the beach upon moving back I chose to visit and bring a friend I've brought lots of business for years they don't even know I'm a collector and always looking for new pieces I don't not resell or any of that I spotted an unpriced item I took it to the counter I asked the woman if it was possible to do a price check the man aside her the one that was specifically following me prior decided to put his two cents in...there was no direct business with seller he was sitting in the side making it his personal business to involve himself with the deal so at this point I would've bought it but because he was so ignorant and persistent I didn't want to give them anymore business is especially since I had already started checking out NEVER AGAIN it's not even all that great just one of the few options in this area lesson learned if they look ignorant they are just like if I'm a minority he assumes I'm a thief