After waiting a month for my couch and coffee table to arrive, I found the table had noticeable wood quality issues. I decided to keep it rather than endure another month-plus wait for a replacement. I'm simply exhausted by the process. The couch's durability remains to be seen. What's more frustrating is that I ordered a leather recliner 72 days ago, and the company now tells me it won't arrive until next year. Getting the feeling I'll never see it. This experience has shown me that this retailer's "in stock" claim means very little. Expect significant delays even on supposedly available items, and don't anticipate white-glove delivery service. The company appears to have serious operational issues that extend well beyond shipping times. Stay Away! read more

Military member that needed furniture and went to this place. I bought a 4k sofa set from them and they promised to deliver if on post. Lies, I paid for delivery and they stole mg money and told me they can't deliver on post. Delivery drivers have warrants...so I had to pay for outside delivery service and because they are in chapter 11 they can steal hard working people's money and loe on the contract and wont give u your money back. Oooh and it took me an extra month to see my furniture. Liars and crooks. Please go to Ashley or another store. They are thieves. Plus a manager stated ooh I been here for 20 years I never had this issue. Welp 20 years its a reason your store rob people read more

When we entered the building, we were greeted by Mr. Bill. He was friendly and extremely helpful, but not overbearing. There when we needed him, but not hovering. The building was extremely clean and I was pleasantly surprised by the prices. Also love the bonus clearance room in the back left of the store. read more

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Be very cautiou! Dont get the insurance package. It is a scam so its maximum literally will cover nothing at all. I do not care what it is. It covers nothing at all. I purchased a bedroom set over $5000 and it is literally peeling they did not cover it and also kept the $500 that was supposed to be returned because I didn't use the insurance. I just would not recommend them to get furniture from. Please find somewhere else to purchase your furniture from some of the salesman are totally clueless of how things work after contacting a lawyer. I have now. I have now found out that there are hundreds of people who have been scammed out of this insurance policy. I have now taken action because of it. I really wish I could give zero stars because it's absolutely what they deserve. read more

Value City Furniture - How does this happen and is not covered - Furniture Stores Near Me - Midlothian, Virginia

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They kept changing my delivery date before finally admitting they didn't know where it was even at... awful service!

They had my order for two months and the had "Shipping issues" the said 4 more weeks. Now it is another 2 months. That is 5months waiting from time of purchase. I finally canceled my order. read more

Absolute incompetent shithole of a store\brand. It's a shame this will get drowned out with all the positive experiences people have had, but I still must voice my frustrations. Placed an order for a sectional in January to be delivered in Feb. Got delayed until March, fine. Received a phone call three days before the delivery date saying that it had been rescheduled until JUNE 25th. which would be almost 180 DAYS after my order was placed. Turns out half would be delivered as expected, and the other half in June as delayed. Took off work on Friday to accept delivery, e-signed Covid instructions and agreed to delivery terms via text to "firm everything up" never showed up. Called in, to find out that the sales staff gave me incorrect information, and it would all be delayed the full duration. Wasted countless hours on the phone, wasted a day off of work, and I will not have my order for 3 MORE MONTHS. Absolute incompetent degenerates on all fronts. read more

What a terrible experience! We needed to purchase a living room set and went to Rooms to Go first but then went to VCF. Even though I have been please with my experience at RTG previously, VCF had the set we liked best. We purchased a couch, large ottoman, and an electric recliner. We paid in cash. The salesman and office staff were courteous but not really friendly. We waited 6 weeks for delivery then told they would deliver the couch and recliner but not the ottoman. It would be delivered 2 weeks later. So, on Sept 23, the delivery guys bring in the recliner (I am pleased with the recliner) then they bring in the couch but it has no "legs" and there was a loose thread on the bottom of the arm that if pulled would unravel the stitching on the entire arm. The delivery guys apologized and told us that the legs would be delivered either later that evening or the next day. I had friends coming over that evening and was very unhappy. They told me to call my VCF store and talk to a manager. I called and was told that all managers were in a meeting and someone would call me back. 2 hours later there was still no call, so I called back only to be told they were still in a meeting. I very politely asked why a meeting was more important than taking the time to call a customer back. I finally got a call back about an hour after that. The manager told me that the feet would be delivered the following Wednesday (a week later!). I told her (Carmen) that was unacceptable. She promised to call me back. Finally I was told they would bring the legs to the couch the next day and that someone would come by the following Weds to repair the couch. She also managed to get the ottoman delivery moved up to that coming Weds as well. The next day, a young man showed up with the legs and got them on. The following Weds. the delivery truck showed up with the ottoman. It was terrible! So poorly made. I could not believe they allowed that piece to be delivered (pics attached). Then the young man came to repair the couch. He took one look at the ottoman and said "oh my" and then said that both the couch and the ottoman needed to be replaced. This was Weds Sept. 30. I was told we would be contacted that afternoon to schedule an exchange. No call. I had to call the next day 3 times asking to speak to a manager and was told each time that they would call back. It was not until Friday that I got a call and then had to explain the entire situation twice only to be told they would call back. They did call back and scheduled the "exchange" for the following Friday. Friday, October 9, the furniture is delivered. The couch was in good condition. The ottoman had a tear in the material (pic attached) so we refused delivery of the ottoman. We were told we would receive a call about getting a refund. I had to call VCF two times to get a call back and be told that they would have to issue a check and that would take a week and a half. We were finally able to pick up the check from VCF October 22! This entire experience has been exhausting, frustrating, and sad. The customer takes a back seat to everything else they have going on, which would not be "going on" with the customer. Disappointed in the experience, the furniture, the management. DO NOT BUY FURNITURE FROM THIS COMPANY! Side note: all of the delivery guys were very courteous and had great attitudes. They were the only good thing about this entire debacle. read more

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Found our dream couch here and placed our order May of 2023. Expected to have the couch in June. The NIGHT before we were supposed to pick up our couch, they called and said that our couch had been delayed until a month later in July. Was irritated but they were willing to compensate for the inconvenience with free threshold delivery and promised it would not be delayed again. Today, July 11th, four days before our expected delivery, I get a text from Value City stating that my couch has been delayed AGAIN and not expected until OCTOBER. I am beyond furious to the point where I canceled to order and gave up on having this nice couch since Value City is clearly in no rush to actually give their customers the product that they already paid for. I do not recommend Value City at all. read more

When I first walked into Value City Furniture my intent was to look around for office desk. This is when I met the saleswoman Alissa M. she was very nice and pleasant, very accommodating then left me alone to look at their furniture. when I set my eyes on a reasonably priced desk Alissa M. was helpful in explaining all my option in this purchasse. she never pressured me and so I bought the desk. VCF company is fortunate to have such a good sales person! Iris M. read more

Decided I needed new furniture, but due to my procrastination the set I wanted wasn't available.. This is where Tiffany from acceptance now came in at.. I called an hour before the store closed and she was still more than willing to help me and my indecisiveness while I scrolled online trying to get my life together and make a decision. She was patient, kind, and SUPER helpful and knowledgeable.. Customer service like hers is why I CONTINUE going through them to get furniture whenever I get a wild hair up my Ass (don't judge me this quarantine COVID mess is melting my brain) read more

I ordered bedroom furniture in Dec. 2020 from Value City on Hugenot Road for delivery Feb. 2021. The furniture was finally received and scheduled for delivery the beginning of April. I sold my bedroom furniture but once the bed was moved I realized that I needed to clean my carpet and made the mistake of rescheduling my delivery for the following week. Value City agreed to the new delivery date and then delivered my furniture to another customer. A representative called and told me that my bedroom furniture would be delivered the end of August. The representative acted as if they had never received my furniture. Another associate was honest and told me that they had given the furniture to another customer. This is their policy so Buyers Beware! I finally received my furniture on 05/22/21 and 2 pieces were missing. Of course, no one called to tell me. If this was furniture for another room, it would not be as problematic but not having a dresser for your clothes is a big inconvenience. Value City has a long list of requirements when delivering your furniture but they have no consideration for the customer. This is the worst customer experience and they make it very clear that they do not care. I will be going back to Haverty, Macy's and Rooms to Go for future purchases. read more

Awful customer service! I understand Covid has really impacted the furniture business, but that does not mean the staff needs to be rude, dismissive, and condescending. After nearly six months of waiting for my furniture, I got a call that the last two pieces were ready to be delivered, I scheduled the delivery for just a few days later. Two days later I got a voicemail stating I needed to call to confirm my appointment or they would send my stuff back. Are you kidding me! I was livid and told them so. Never will use this company EVER again. Save yourself the headache! read more

They are all about the sale. But afterward, you will have a hard time getting any help. The mattress I laid on in the store was not the mattress that was delivered to me. I was given the run around time after time. Their own service technician agreed with me and they still would not fix the problem. I have since trashed this wrong mattress and bought a quality mattress from another store. I will never darken their doorway again. Save yourself the time and shop some place else. read more

Ordered a bed, nightstand, and mattress set with set delivery date. Salesman confirmed that the furniture would arrive as promised- I was skeptical because of bad experiences with companies like these. Received confirmation phone call of delivery and two days later another phone call from value city to inform me that the bed and nightstand would arrive in another month and that the mattress set would be another two months. Typical money hungry cheap furniture store and salesmen- making false promises of furniture availability. Save your self the stress and shop elsewhere for furniture! read more

I ordered a sofa online from this company on August 21, 2020. I was told it would arrive on November 19, 2020. Then we received a phone call saying it would arrive on December 23. After receiving a call that it was ready, we went to pick it up we were told it was not in and would not be available until April 2021. This is all supposed to be the fault of COVID-19. I have sent an email, filled out an online forms, and waited on the telephone for over an hour for someone to answer my calls. I would like to cancel my order and get a refund, but so far I have not been able to talk to anyone. I will never deal with this company again. read more

So I'm on a sofa search, after entering the store I was greeted, and I continued to shop, the consultant now known as Vanessa answered my questions and let me shop and was available for any follow up questions. She was great she gave me my space and also helped an address any questions and gave me ideas. Thank you Miss. VANESSA. read more

My wife bought a recliner from VCF, the switch that operates the chair recently stopped working properly, I was told it would take about two weeks for the switch to arrive (acceptable) now the service company has told me it will take from 8-12 weeks (unacceptable) that means it will be almost fall before I can utilize my recliner, UNACCEPTABLE, I do not recommend this company. read more

I had just purchased a home and needed to furnish the whole house so I went to this VCF to do so. The sales person was nice and listened to my needs and dislikes so I purchased a Tv stand, coffee table, sofa, mattress and a bed to start with. Paid in full with delivery and warranty on the bed and sofa. I knew the items would come in two separate deliveries which was fine. Well the first delivery the TV stand was missing hardware for the shelves so I said fine I'll call and have them bring with the next delivery next month. I got half the hardware and the bed was delayed. So shelves just sat on the floor. I called again, they said they would order, weeks later nothing. At the same time I kept getting messages after messages about my bed delivery being pushed further and further back. Purchased in March and bed expected by October. I was done being patient. I had surgery and was not able to get up off a mattress on the floor. They decided to send me a box spring and rails to help so I was good with the temp solution. Box spring did not fit up stairs in my home and that's when they stopped helping. I was on my own and they offered to sell me a split box spring that cost more than the bed itself. I should not have to come out of pocket for issues they caused. Through out this whole ordeal i had to call and call and visit the store multiple times because VCF never calls anyone back. Still with out my TV stand hardware months later. So I tell them to take the rails back and refund the bed and warranty. They could not schedule pick up until a month later and even then I discover that they never actually put me in the routing. The bed was refunded but they would not return the warranty and stated it was on another item even though my receipt says differently. One lady finally took hardware from the floor sample and dropped it off at my house, I was finally happy and done with that issue. They offered a gift card for all my troubles and confirmed it was mailed to me but two weeks later it wasn't and I had to go get it. When I picked it up I refused to saying a word to the staff ( I rather keep my mouth closed than to go off on people) and walked on and when I did I saw the manager make a "get out of here" gesture with her body. Little did she realize I saw it through the mirror of a furniture piece. The staff here isn't helpful or trained well to deal with issues. Staff will always make promises but never deliver. They will smile in your face but still find a way to do you wrong. Management needs to change. Half the time they can't work their own systems. I did my best to be patient and nice and not go off as much as they would have deserved it. I even emailed corporate a month ago and never received any response. So from March to September I had to deal with so much disorganization and dishonesty from VCF. Not worth the trouble. This is the only VCF I have had issues with. I made a purchase from another furniture company and got my bed in no time. read more

Horrible place to purchase furniture. Horrible customer service. Crappy warranty program. Companies they partner with are also scammers. Stay clear of this company at all costs. read more

I needed new family room furniture so I went to several furniture stores before settling on VCF. This has been the absolute WORST furniture buying experience of my ENTIRE LIFE and I HATE furniture shopping, but this? THIS takes the cake. On June 6, 2021 my husband and I went in and had an OK experience. We ended up purchasing about $10k in furniture. We purchased an entire bedroom set, dining room table, chairs, cabinet, kitchen table, chairs, and two family room full sized couches. To date (155 days later) we have received ONE table, NO chairs, a cabinet, my couches, and that's about it. I've had a table with no chairs for MONTHS. I've had my mattresses on the floor for MONTHS because I removed my original bedroom furniture to make space for the bed that was TWICE promised and TWICE removed because the pieces they brought were damaged. They tell us they're coming on a certain day to bring certain pieces but they either show up with piece meal or they take away the damaged crap they show up with! I GET that Covid ruined a lot but THIS?!? This is ridiculous. I PAID THEM IN FULL on the date of purchase and yet HERE we are, MONTHS LATER with no promise date. I've not been made a priority and in fact am shocked by how UNCONCERNED they are. But worse MUCH WORSE is the fact that they're CONTINUING to sell products that they don't even HAVE!!! Without fulfilling their obligations to customers that have fully paid for their items!!! This isn't just BAD business, this is HORRIFIC business. DO NOT BUY HERE!!! They'll have your home looking like you're broke or squatting. read more

Bad experience with customer service. Sales staff also need training in multiple areas.

I was totally disappointed with the customer service. I went into the store and told the customer service associate what I was looking for and she showed it to me. However, I didn't like it. I told her I was not looking for that style. She walked off and didnt say a word. I thought she was coming back. Well, she went to help some else and never came back. She was rude!!! Also, they did not have a large selection that was modern. But . ... the part that was worst than selection was the customer service was horrible. Don't think I will shop there again!!!! read more

After searching many furniture stores to furnish my new office, I went to Value City Furniture. I was immediately greeted by Andrew and my initial fear was that he was going to be another pushy salesman. Instead, he was just the opposite! Andrew was interested in what I was looking for, what space it was going in, when it was needed, and he truly listened to what I had to say. He was honest in letting me know that they did not have a huge selection of "office" furniture. However, he knew I was looking for more than just one office space to fill. I did not purchase anything on my first visit but I knew that is where I would be returning. A week later, I returned with a friend and Andrew remembered my name and what I had looked at. He took a great deal of time to show us a few new arrivals and other ideas that may be a good fit for our space. We did make a purchase this time and I have returned since. Andrew has followed up with me via phone to make sure the delivery of items went as expected. I highly recommend visiting this Value City Furniture and asking to work with Andrew. He provides top notch customer service! Thank you Andrew and everyone at Value City Furniture! read more

I like Shannon there . We've had some other good people here. One time we came (when it first opened) and a lady stalked us around the store. It was mad scary! Usually at furniture stores they will print out the piece of paper when the customer asks. We asked Shannon, she did it no problem. Then I asked for another sofa and some lady was like no, she doesn't have a copier . That's a first! However, after I stood there holding the paper (because someone WAS going to print it out for me) the lady came back and was like I'll go ahead and print it. (Umm soo what, you magically discovered a printer ) Then she comes back and says that she told the manager on Shannon...girl! Don't you know nobody likes a snitch!. At the end of the day I got my paper printed...and hopefully I'll be back to get that sofa so Shannon can make a sale! Even though in the end it looked like she had given up on us. But I'm a customer, I want what's best in my house...so Ima look at everything and critique every little thing and compare prices at other stores. Sorry if my review is long and I have typos. ALSO just want to say it was 1 or 2 employees there with good costumer service. The pregnant Asian lady was the worst..she was just standing there acting mute, like...WHATTTTTT! This job is not for you if you're just going to stand there. (My bad, she wasn't standing, she was sitting.) UPDATE (next day) At Havertys, asked for a copy. Got it no problem!!...Guess who's getting a new Havertys sofa. read more

Got furniture and paid for the insurance/warranty. Received my furniture only for it to be worn down very quickly. I submitted my claim showing the wear and tear of the furniture and was told that I needed to submit a video. A video was sent and then I was told pictures needed to be submitted. I sent pictures I was then given the chance to receive furniture of the same color. I should be able to choose the furniture that I want because I paid my insurance/warranty on my furniture. I was also given the choice of a cash settlement of $277 I paid way more for the furniture the warranty/insurance is clearly not worth it. I will be using the $277 to apply to furniture from another furniture store. I will never purchase furniture from Value City every again and I don't recommend anyone else too. I bought a love seat, couch and chair and value city is basically covering one piece. The $277 will not even buy one piece of the furniture that I bought from Value City. read more

I HAD THE WORST EXPERIENCE WITH VALUE CITY. I started furniture shopping in the month of April 2017 and purchased a sofa with a specific delivery date. In May, I later added to my order and purchased a dresser. A day before my move, I called to ask to see what time I could expect delivery because I had not heard from them. It was that day, one day prior to my move in that I was told that BOTH pieces of my furniture were out of stock and that I did not have the delivery date. Fast forward to dealing with the store manager and assistant manager, they were unapologetic and simply told me that I slipped through the cracks. In conversation with the store manager, Carmon, she told me "to fix my face" and "you got what you wanted right"?. What I ended up having to settle for was a floor model of the couch I ordered and a dresser (which I believe was also a floor model) because it was originally out of stock and came damage. If you would like to shop with Value City, I recommend the Broad Street Store. WORST CUSTOMER SERVICE EVER. read more

I purchased over $2000 in furniture from this place ......everything was great even purchased the 2 yr extended warranty which supposedly covers any damage or accidents to the items ...I purchased a chest for my 3 girls and the gliders of one drawer broke and needed to be replaced ...so I called in sept to arrange a replacement or a technician to come fix it ...so they set it up and ordered me new parts they told me it would take 30 days for the parts to come ....I wasn't happy but what could I do right ....so I accepted .....December came along and still no gliders ....I call and ask for a update on my stuff to see what's going on .....they tell me that a technician was gonna come to my house and fix it ....so the day came and I get a cal that the techs truck broke down and they need to reschedule ......it is now mid January and I still haven't got my chest drawers fixed .....i am so upset they haven't even attempted to contact me .....I will never shop here again this is very disappointing ...good luck if you shop here and don't bother paying for the extra warranty it doesn't help you at all ..... read more