Buying a mattress is something I do every 7 years or so and it usually involves a lot of testing…read moreand research to get the best price for the right features I am looking for. I just wanted to talk about a time not too long ago I stopped in with multiple questions while shopping for a mattress. A salesperson named Janice really was extremely helpful, friendly, informative and most of all not pushy. Excellent customer service is what I miss these days and this was a great example that shows it still exists today. Thank you so much Janice!

Gary at the Mt Lebanon store was very helpful in pointing us towards the correct mattress. Made…read morethe whole process easy and without pressure. Purchased a mattress set right then and just had it delivered on the 23rd of Feb 2024. The delivery team was exceptional. It was not an easy task to get the old king size set down the house stairs and even harder to get the new king set up those same stairs. They did it efficiently and without so much as a scuff mark. Truly great guys that worked really hard.

The furniture we considered was comfortable, probably well made but ridiculously priced…read more We purchased a top of the line bed at a neighboring establishment and were shopping for a recliner. The chair was almost twice the price of the bed and not justifiable.

I honestly had a great time at this La-Z Boy Furniture Gallery. The staff was super friendly and…read morenot pushy at all. I was greeted right when I came in told that I should be looking at the couches and not worry about the fabric because that can be changed and they don't work on commission so don't feel pressured to stay with one person and so that meant that they didn't follow me around the store while I was testing out all the furniture. Honestly, that made the entire situation so much better but I didn't feel pressured to keep on answering questions and making small talk with the staff while feeling like I had to make a purchase or had to make a decision right then and there. I was able to test out all of the furniture that I wanted and to have a friend discussion with the people that I was with about those pieces without someone watching us and throwing in their own input. It was honestly great. The prices here are high but I feel that I can say after going to a few furniture stores that the prices are comparable to the quality of the goods. And I'm okay with spending a little bit more money if my furniture is going to last longer and hold up. I'm not saying that I throw parties and rage on my living room furniture but it is good to know that if my nephew's come over that it will survive a weekend with some little children. I will say that if you are looking for some new furniture at least stopped in to see what they have here. While expensive it might be better than any other option. And you could be saving money in the long term when you don't have to replace your furniture very often.

My family has been shopping at OMF for years . From the moment we walked in, to the day of…read moredelivery, our experience could not have been better. We were purchasing a new mattress for our 13 year old son, the salesman Myron at the Robinson location spoke to my son , asked him the questions on what he wanted, had him try out a few mattresses to see what he liked, made him part of the experience.Explained how things were made and how he needed to turn the mattress. Fast delivery and very courteous delivery men. I highly recommend always using Original Mattress factory.

We are repeat customers. We appreciate a handmade mattress sold to us with a minimum of nonsense…read more We know what we want - a fresh, orthopedic grade mattress. Quick delivery and setup, plus removal of the old mattresses are a plus. Myron at the Robinson shop is a gentleman in the true sense of the word and is a pleasure to work with. I cannot imagine going anywhere else.

We have returned to Mattress Warehouse of Oakmont several times for one reason: EXCELLENT customer…read moreservice both during the sale and especially after the sale. In December 2025, we met salesman, Jacob, who not only gave us quality time, but he was very patient with our indecisiveness. We bought a new King mattress set from Jake. 5 months later, we had an emergency with moving our new mattress, and Jacob was quick to help and resolve our issue. It's nice to work with a company that values human service and not AI. You call Mattress Warehouse of Oakmont, and they not only answer the phone, but they truly care about their customers. We will not buy future mattresses from any other company. More corporations should mirror Jake's dedication to professionalism and personalizing each sale. Thank you Jake and management team At Mattress Warehouse of Oakmont!

So pleased with my living room update with a new setee , couch, rug, lamp and waiting on an end…read moretable that I just ordered. My furniture is so unique and fits my design taste perfectly and Margo was so helpful in finalizing the fabric selections, accent pillows and other design details that I had not considered. My purchases exceeded my expectations and I am so pleased with the final results.

Margo was our design consultant and she was fantastic. She came to our house many times to measure…read moreand get an idea of our style. She has been very helpful to answer any questions I have. The furniture is beautiful and is wearing well, even with 4 kids. Yes, the price is higher, but I'm hoping to not have to replace it in a long time.

They have the most horrible customer service with a hint of racism. If you don't belong to a…read moreparticular race, they won't greet or help you when you enter their Wexford store unless you show them you have money. When we were ready to spend $35,000, their attitude completely changed. Giving them the benefit of the doubt, my wife and I thought we might have been mistaken. However, a month after our purchase, our furniture arrived, and one of the consoles was damaged. We assumed it could have been transportation damage. Then, my daughter sat on an accent chair, and the color transferred from her clothing. We were shocked, especially since we had paid extra for care protection. The next day, I went to the store and complained to an employee. Her response was, "Don't let your daughter sit on the furniture." It was the most horrible, rude, and ugly response I had ever heard. I controlled my anger and asked, "I can tell my daughter not to sit, but how about our guests? Should I tell them the same thing?" That same day, I emailed customer service about the incident and got no reply. After a week, I sent another email stating they should either come and take the furniture back or I would dispute the charge. I got an immediate response requesting pictures. After sending the pictures, I received no further communication, so I disputed the charge. A month later, I got a letter stating I owed them money. I emailed again, requesting copies of all voicemails. I then received a call from the store manager, Nicole, to schedule a pickup. They eventually collected the furniture. Now, they have sent a letter from a debt collection agency stating I owe them money which i don't as they picked up their furniture. 1)Their substandard quality does not match their high prices. 2)They lack ethics and professionalism. 3)They only respond to threatening emails.

Cherri and Shawn have helped me design my home since 2022. They are creative, imaginative, and…read morepractical. I have two kids and a dog but wanted a white house! They chose fabrics and structures that would hold up against the little ones, and the furniture looks as good today as it did when I bought it! I get so many compliments on my home and it is all due to them! Will always go back to them for all my furniture needs!

I purchased the monster "The Bigone" during their Halloween promotion because I could not in good…read moreconscious let saving 200 dollars pass me by. I drove all the way to Pittsburgh (3 hours 1 way) with my best friend to pick it up. We got to the mall and the staff was very friendly in asking questions. I basically told them I know what I wanted the second I walked in, I was just chilling out. They were very cool with that. "Chill away" My buddy and I sat and watched TV with the staff for about half an hour. Finally I decided to make the purchase. I informed them what I wanted and off the sales guy went to grab my prize. He came out and rang it all up. My buddy flashed his military card and asked if they do anything for this and he threw in an extra 10% off! Very cool. The total bill for this would have normally been well over 1000 dollars. Actually $1,069.00 to be exact. The total didn't break 625$, that's a deal that no one can pass up. Next came the loading of the car. At the Time I had a Ford Focus, the salesman walked this 95lb beast packed in a bag out with us to my car, with a few good shoves and seat rearrangements, the sac fit perfectly in the backseat. Actually, after putting it in the car, I didn't have a backseat! Got it home and promptly cleared out an entire corner of my room and unpacked the giant. Took about 2 hours of roughing it up, but after the pieces were broken up and I fell asleep, the Sac doubled in size overnight! I barely have enough space to get around it to get out of my room, but I don''t care. It's comfortable, soft, gives the room a nice chill out feel and the cover makes it even more so. I end up falling asleep in it at the end of the night.

Thanks to the great customer service at Ross Park Mall, we were able to add the pieces we needed to…read moremake this an amazing sactional. A perfect solution for anyone with animals.

Jeff was super helpful and accommodating! He got us a great deal on a high grade mattress. 10/10…read morewould recommend!

I received the most phenomenal customer service while shopping for a mattress here. Amy greeted me…read morewith a friendly smile as soon as I walked in the door, and helped me find the perfect mattress for me at the right price.(btw they have TONS of options) All of the other staff was so sweet, and helpful as well. I will definitely be back here for an adjustable base soon!! definitely will recommend to everybody!