Great service. In and out in an hour with exactly what we wanted. Got to try a wide selection of…read moremattresses and found what works best for myself. A+

Worst customer service ever. The only thing missing is the plaid jackets…read more $39.00 to deliver with a promise of return or exchange - $149.00 to deliver that part! WHAT? Happy to say the regional manager contacted me and the issue just may be resolved. I've upped the stars from one to three. I'm very hopeful!

Replacement hot tub is in so manufacturer sent us a new tub after all the issues we had for 2 yrs…read more Service tech showed me where all the pumps are and we were indeed airlocked but was rectified quickly and were in business. TY

If you are looking for the best Hot-tub you can buy, look no further. Land-O-Dreams carry's the…read moreBullfrog Models which are much superior to all other models. Plus, the staff is great to work with and they all know their business. No need to look any further!

Incredibly unprofessional staff, manager Rod is disrespectful and rude. Incorrectly charged for…read moreitems and months of trying to resolve resulted in him haning up on me. Buyers beware!

I've spent over $6,000 in the last six months at this store but my most recent experience involved…read morevery poor customer service. I had a bed delivered recently and the delivery crew broke my stair handrail. I went into the store and spoke with Manager Rod Moen. He couldn't have been less helpful. He quickly passed the buck and told me the damage is between me and a delivery company. He gave me a card with a phone number and told me work with them. He had no interest in helping me with this situation. I have no idea how he can keep a job as a store manager.

We don't usually buy expensive, "good" furniture these days, however, we were in need of a new drop…read moreleaf table for our small home and my eye caught QW Furniture. On sale it was $1600, and we had some extra cash so we went for it. To say my expectations were exceeded is an understatement. This is the most beautifully crafted piece of furniture I've ever laid eyes on. We were in awe of the gear structure for the leaf insertion. The finish is just stunning - a soft satin, and it is smoother than anything I've ever felt. My husband assembled it in 20 minutes - he just had to attach the feet to the base and the top to the pedestal. When raised, you can barely see the seam for the leaves. This will be an heirloom piece that will hopefully stay in our family for years. When I had questions, my emails were replied to quickly. The delivery team was great and we even had a personal cell phone to contact them during delivery. It is also very satisfying to support hand-crafted furniture made in the USA. I know this price point is not available to everybody, but if you can - I would highly recommend them.

I purchased a dining set with 6 chairs with arms, pedestal table and 2 leaves. They couldn't have…read morebeen more helpful. I called frequently with questions. They went above and beyond to find answers if they didn't know. It was so great to be able to choose the wood, style and finish. I ordered 10 different samples of wood types with different stains. I had the table top a warm brown stain, the wood grain was awesome! The pedestal was black, as were the chairs. Delivery was perfection. They assembled everything. The finished product was as smooth as velvet. My friends were so impressed! I am currently choosing everything for a new coffee table and end tables. I am over the moon that everything was solid wood and hand crafted. Exceptional workmanship, you won't be disappointed.

About a month and a half ago I bought a mattress and mattress protector from Rodney at America's…read moreMattress of Rochester, MN. During the entire time I was on the show room floor trying out mattresses, Rodney went on and on about everything being "made in america" and how it wasn't "that chinese crap." Rodney made an especially hard sell on the mattress protector (relative to his extremely hard sell on the mattress (which was an extremely hard sell, in itself)), again, ranting about how "that chinese crap you buy online" is totally and completely inferior to their high quality, made in america, etc. brand of mattress protectors. Unless you buy one of their mattress protectors you do not receive the ten year warranty, and because I was unsure about the long term durability of a mystery memory foam mattress, I paid $90 for one of their store brand mattress protectors. More than a month later, in my new apartment, while three different moving companies worth of men are setting up my bed frame and mattress, what do I see on the mattress protector package? The generic product that I have since learned is $50 cheaper online? Made in China. The salesperson, Rodney lied directly to my face about the products he sold me. Guess who I won't be recommending to my friends? America's Mattress of Rochester, staffed by rat faced liars like Rodney. Spend your money elsewhere. Somewhere where they won't lie through their smiling teeth.

From the owner: Providing the most comfortable mattress at the most affordable price.read more

Great selection of very nice furniture, great staff , great prices, my place to go when I need…read morefurniture!

Update: After speaking to some very nice service folks, a technician is now scheduled to come to my…read morehome next week. I purchased a motorized recliner, and with it the service plan. Prior to the service plan expiring, the motor died on my unit. I called customer services and have been waiting 3 months for replacement parts. First, they called telling me they gave the part to another customer. Then, I had to wait 1.5 months to be rescheduled. THEN, the only time the technicians could come to my home was when I was busy at work. Today I tried to reschedule and was told there are no techs that cover Rochester and I would have to wait for them to hire someone before my furniture could be fixed.

Ashley furniture is located just off highway 52 in the Best Buy plaza along with Hobby Lobby and…read morePapa Murphys Pizza. There is ample parking and minimal traffic even though there is a small number of drivers who cut through this to get to 41st ST...its not bad. Ashleys has reasonably high quality furniture and prices that are cheaper than the highest end stores. If you have a Mayo Clinic ID, you get an additional 35% discount on most things; this is a huge discount! Delivery is a single fee per visit and is irrespective of how many items you have handled. The staff are friendly and I believe work on commission so we tried to stick to the same person who initially greeted us (Hanna) and she was very nice about answering questions and helping us find the furniture that is right for us without trying to sell us on more expensive things. She struck a great balance, and I'm sure her colleagues would do the same.

Furniture has gotten cheap. The put plastic pieces inside that bend. We even bought the extra…read morewarranty on our furniture. We att pled to make a claim regarding the plastic bending inside, Ashley Furniture told us there is nothing wrong with it. Tried to claim it with the warranty company named PROTECTALL. That company is a scam. They won't fix it due to us telling Ashley Furniture about it first. The furniture is falling apart and PROTECTALL doesn't show up in the 3 hour window they gave us. They called to say they would be late & we still waited for them for the duration they claimed they would be arriving late, but they still didn't show up. We had to leave after waiting for them twice (late). Then they had enough nerve to say "we" weren't home. Like I said, they are scammers. STAY AWAY FROM ASHLEY FURNITURE & if you make the mistake of buying from them, DON'T BUY THE EXTENDED WARRANTY; IT DOES NOTHING OTHER THAN PULLING EXTRA HUNDREDS OF DOLLARS FROM YOUR BANK ACCOUNT FOR ABSOLUTELY NOTHING!

Wow--exemplary! The first lift-recliner I purchased didn't end up fitting me and the wonderful…read morefamily at Beds Galore exchanged a more appropriate one without questions--they just wanted me to be happy and comfortable. No extra fees for the spray protection or delivery of new chair/picking up the first one. TRULY the best customer service you'll find/feel. Bravo & thanks soooo much!

Fantastic service! We went to possibly every furniture place within 50 minutes and came back to…read morehere particularly for the great service. Spencer was such a great and knowledgeable salesman. They were able to get us our couch on late notice and delivered to us. They not only helped move the new couch into our space but also didn't hesitate to move our old couch out to the garage for us. We would highly recommend to anyone in the market for new furniture.