Do not buy this brand. I paid $4,000 and my back has always been killing me. I tried to upgrade but they wouldn't let me. Buyer beware In response to the response I received - I already tried talking to you guys at the store, and I have called that customer service phone number dozens of times. At this point I can say both this store AND corporate are at fault. Bad products. People need to know. This is where I purchased this mattress, and nobody could help me. My back should not be in this much pain read more

UPDATED to Business: If you read my review, my issues is with the durability of the bed AND the service after. Sleep Number can't separate the sale from the service no matter how hard a store will try. Much like a Toyota dealer can't separate itself from the dealer service it provides to an owner of the vehicle. It doesn't work that way. It's Sleep Number sales & service. Same name. Same company. I'm disappointed in the response to have me "call a number (that I have with no assistance) and to read the fine print." Might as well spend a day reading the fine print on a credit card as well. Sleep Number, don't offer an extended warranty if it isn't a true extended warranty. I'm not sure if this is just a commission driven sales benefit but it certainly wasn't worth the money that was paid for it as a customer. Original Review: Love the bed, not the service. And you WILL need service. We purchased a $10,000 bed from them with all the bells and whistles. A year and a half later, one of the air mattresses developed a leak. $160 and that was with the extended warranty. A year after that, the heating element went out. That is another $160ish. Wouldn't be so bothered had we not purchased the extended warranty. There are all kinds of fine print limitations to it. Think when you buy a number to bumper warranty (you think) only to find out later even basic things aren't covered. Do I love the bed, yes, it's our second one. But for $10,000, I would try another brand due to poor customer service after the sale. So many options today and a lot less expensive. Sleep Number, contact me if you can help. read more

Here's the update..I received the new parts. While installing, I had connectivity issur noticed that only two of the four lights. After 11/2 with two of their "support team," they told me it was a bad pump and would send out another one. I received that pump and had the same issue. They then stated I would need an IT support team to come out (another $200.). In short, it's so far costing me $1,000 to repair a foot heater on a bed less than 2 years old. Their support people (managers) were RUDE and EXTREMELY UNPROFESSIONAL. NEVER DO BUSINESS THIS COMPANY. THEY DO NOT STAND BEHIND THEIR PRODUCT NOR OS THERE ANY RELIABILITY. (If you have read my review and have questions, feel free to DM me. I will explain everything.) read more

Sleep Number mattress is filled with air and it uses hoses and a pump. These are mechanical pieces which will eventually break down. You will need customer service and the customer service is awful. Long hold times. Talking to someone likely off-shore. They charge you for service but you have to pay for the service before they will send technician. So now I'm out $600 and no date for when service will occur. I'm out money, with a deflated mattress, and no idea when someone will come fix the bed. I'm disgusted and don't recommend you buy this bed. They are very expensive out the door, final price does not match what is advertised, and they have no good system to fix what inevitably goes wrong. read more

Let me start by saying we have not decided on a mattress yet. I saw a post on IG about the Presidents' Day sale and 50% off. Knowing we wanted a mattress I entered a few responses and was contacted within 30 minutes or so by a sales rep via phone and text. A couple days later we made it out to check out the mattresses. Mind you we knew little to nothing about mattresses today and are sleeping on a mattress we bought at Big Lots 10 + years ago. The 3 mattresses we tried were all amazing as they should be for those prices. Paul helped us explore the options and he was nice and informative about what they have to offer and did his best to try to stay within a budget. If money was no object we probably would have walked out buying iLE with the flex top flex fit adjustable base but at $9200 it made us realize we need to do some more shopping. It appears their technology is the only such on the market and until we explore alternatives we will not know any different. I know that the costs of everything have gone up and if 8-9K is standard for a nice or really nice new mattress with some pretty cool features then we will soon find out. Both persons Paul and Nancy were nice and informative. The location was convenient near Costco San Dimas and there was plenty of parking. My guess is they are the luxury of mattresses and not the standard or slightly better than standard so we'll look a little more and decide later this month. read more

Sleep Number - Starting prices mattress quote - Home Decor Near Me - San Dimas, California

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They sell great beds but when there is technical issues, they send you to their 800 number which is so difficult to connect with. 2 beds purchased for a lot of money wish they had they had good service. read more

if there was a way to give a 0 I would. we bought our bed a year ago. The pump is now broken... we received a new one which is also broken. After two hours trying to speak to a representative I was spoken to in the most aggressive manner. When I asked to speak to a supervisor she said she was the supervisor. For the amount of money these beds cost I would think their customer service could at least be kind. read more

I ordered a sleep number bed online for the Presidents' Day sale they had going on. When I ordered the bed, the photos all looked like the bed came with a headboard, which after ordering I learned it did not. I showed up to this location to inquire about a head board. After much debate I decided to order one. They had several styles at the store, however I decided on a headboard they did not have available in store with an expected delivery of 2 weeks. The bed arrived 2 days later and after installation, we noticed the headboard would interfere with opening our windows, I tried calling to cancel, but was told no cancellations of the headboard. Really???? I just spent 10K on a bed and you can't cancel the headboard that isn't even shipped yet??? Use the headboard at the store for a display model since you don't even have one available for customers to actually look at. I hope this isn't a sign of future experience with my bed. read more

A NIGHTMARE!!!! My friend/colleague of 20 years referred me to get a new bed and to ask for Paul,after talking with Paul he wasn't very informative and was very pushy to get the sale!..We nicknamed him Pushy Paul. They advertise 100 trial moneyback guarantee and free delivery for drop off but you WILL pay 250.00 for the pick up also i felt if i was sleeping on a raft! after buying the I8 I found out my friend and his wife bought one and he felt the same I am 40lbs overweight I had the number on 100 and still wasn't firm enough my friend exchanged her bed after they talked her into trying a different model and now they don't want to giver her her money back..I'm sharing this to prevent other people being scammed or taken adv of..I now have the infinity hybrid with the cool gel from sit n sleep ..and it is amazing! read more

We're on the market for a new mattress. Sleep number was our first stop in our search. On Yelp, it said it closed at 8pm so we rushed after work and made it by 7pm. However. It appeared closed. The agent explained the correct hours and we were glad the agent Thomas was able to accommodate us and give us a full presentation. We appreciated Thomas professionalism, ability to listen, and willingness to accommodate our preferences. While early in our search, we did find a mattress we are considering. Ultimately, although initially hesitate to come to the store due to the bad reviews. Thomas definitely made the trip worthwhile. Ask for Thomas when you come ! P.s I did ask about return policy. The return policy we were made aware off for the mattress we selected is 100 (I think that's the day amount he said) day trial and $199 return fee read more

Paul was very kind and knowledgeable. He provided quality service and helped us find the perfect pillows for our new I8 bed. He did not pressure us into buying anything we didn't need and was very friendly and patient with us. He took his time in explaining the difference between pillows and showed us how to use them properly. We bought pillows which were made for our sleeping position. Make sure you ask for Paul when you visit the San Dimas store. read more

29 Bad reviews and 15 good ones!!! Well add this one to the negative side... I have never been harassed so much from any retail store. Don't make the same mistake that I did and give them your phone number. I think that a business that blows up your phone daily is harassment. 5 calls/messages in 1 day, really?? On top of that, they kept telling me that this is the last day of their sale only to find out that they have extended it 2 more times... We ended up purchasing our mattress from Ortho Mattress. No high pressure sales pitches and great selection and prices. Plus free delivery the next day. read more

Beware when buying a bed from this place. My wife went and bought a bed from this place and they told her she can return it within 100 days. Well from the first week I didn't like it and tried to return it and they said you have to break it in so give it some time. After a month or so I was still not happy with the bed and we finally tried to return it. We called customer service and the lady that we got was extremely rude just talking over us. She was explaining that we signed a contract that stated that we could only return the bed but not the frame. Well they didn't explain that to my wife and never even mentioned it when I went in person to try to return it. And so now we are stuck with a 6k bed we don't like because of their disgusting way of selling. and not fully disclosing that you can only return the mattress but not the frame. We don't recommend this place at all!!! read more

Ordered new pump that broke 2 weeks ago. UPS has provided no estimate on what day it will arrive. My advice is to buy a mattress that does not have pumps or require computer chips. I Called sleep number but the recording stated callers would be on hold for at least one hour. read more

Please don't make the same mistake we did. Lesson learned. Mattress - $999 Flex fit base (required for bed) -$1200 Recommended sheet set - $150 Mattress protection pad (required for warranty) - $220 If you are not satisfied with your bed for any reason you can ONLY return the mattress and yes it will cost you an additional $200. That 100 day trial is just to get the product in your door and only applies to the mattress itself. Very misleading. Long story short we ended up with a bed that just was not right for us and not much we can do about it. Tried calling customer service to only get hung up on. read more

this is a great time to see all the changes happening. Real hours are 11-7 customer service is top priority.

Had great customer service from Jeni and staff. She helped us right when we walked in and showed us all the deals and sales going on. I would recomend getting a bed from here just see jeni if she's working. Jeni will actually work with you and accommodate everything you need. Ryan and Amanda Helmer read more

Sleep number is amazing. Talin, a sales associate was so helpful. We went in several times before we made our finial decision. Sleep number is definitely a wonderful investment for your sleep! Best sleep i have ever had! read more

The second time we went in we received wonderful customer service and the employees there were all super nice and helpful. We ended up picking a bed that day and I am so excited about it, especially after being educated so thoroughly on what exactly sleep number is. The first time, we made a special trip out there and the store was closed even though according to yelp it should have been open another hour. It was super annoying and I didn't want to come back to this one a second time because of it. I have my own business with a yelp page, it's not that hard to change the hours you guys. Update your page. read more

We just purchased our 2nd sleep number bed. We had our first one over 16 years. We upgraded to the i8 adjustable bed. It is wonderful. When you lay down to go to sleep, you just melt into the comfort. The adjustable is great for watching TV and reading. Love the nightlight underneath the bed. Its wonderful to have when you have to get up in the middle of the night. Our salesperson, Talin, was the best. Friendly, helpful. She showed us the big difference between our first sleep number and the one we currently purchased. Highly recommend. Note, they are a little pricey but well worth it. read more

Will never buy a mattress from this company again. I was mislead by their salesman. We were told that we had 90 days to return our mattress if not happy with it but was never told that if we returned it we would be responsible for the hole delivery charges and the pick up charges too which is equivalent to almost $450. We got stuck with a credit card bill and even after disputing it with the company they did not care! Alberto was the salesperson at the time. Very unfortunate that just to make a sale they don't disclose everything! read more

We bought a split cal king and were told that when it was delivered that the old bed would be removed. It was taken to the front porch and left it there. I would presume the frame would be part of the bed. We allowed them to leave the four-poster because they don't move furniture. I had no Idea the movers would leave the frame behind. read more

Garbage! Bunch of lazy liars. I was promised and signed for 0% got my first bill with interest they told me I need to call Synchrony, Synchrony told me I need to call Sleep Number Customer Service, Sleep Number Customer Service told me I need to call the store I bought it from. Everyone gets 0 Stars. No one cares its no ones problem but my own. Thanks for nothing guys. Glad y'all got paid though... Good for you! read more

Very good service on the first purchase. Very poor service on the second. Tried to hide costs in their estimate, only to find out just prior to charging my cc. Store Manager Chris Benson would not return a message or email to address. Poor training or dirty tactics? read more

Run as far as u can this is the worst place to purchase a bed. What can I say Brian and Chris are sharks this is by far the worst experience I have ever had purchasing a bed. They lie, manipulate, and at the end of the day sleep number does not want to give a refund or be helpful. Look else where I had to call several days and be on the on phone for no joke over 2 hours to get any assistance. I would not recommend this to my worst enemy. RUNNNNNNN TO A DIFFERENT BRAND. read more

I recently purchased a twin size adjustable sleep number bed from this store. The mattress part of the bed is repeatedly slipping off of the base (which can be a safety risk). The mattress part is hanging off of the base by 5 or 7 inches. I recently had the company techs come to my home to fix the situation on the 2nd, after a few days it started slipping off the base again. They are scheduled to come out again on the 17th to put a new mattress cover on (which will supposedly help). In the meantime i have pushed a chair up against the bed to try to keep the mattress from falling off further. I keep a walker next to the bed in case I might fall from it. I'm so disappointed that it has not gone well. If we can't fix it next time, I probably won't be able to keep the bed. :( read more

We have a half split king bed and absolutely love it. From day one I sleep better. I called the San Dimas store to see if they had king pillows in stock or if I had to buy them online. Paul answered and told me that they unfortunately, didn't have them in the store. I said thank you and I would purchase it online. He then said that he would be happy to order them for me since I was already on the phone. That is amazing that he would take the time even though I wasn't in the store. I of course said yes. He then was amazing and helped answer my questions about the dual temp system. He was amazing with a lot of knowledge on them. He convinced me to buy them which was def good since I was already on the fence about them. Great service!!! Not sure why they have such lows stars. After reading a bunch of reviews, it seems that most of the issues have nothing to do with the stores service but more with them not reading the fine print or assuming things without verifying them. I will forever go to this store and work with Paul as long as he is there. read more

The worst place to buy a mattress! The sleep number company really sucks! They charge 200 for delivery and give up to 100 days to return the bed if your not happy. But they charge you another 200 to pick it up. And if you buy and adjustable from you can't return that. So your still stuck paying for things your not going to use!!!! read more

Customer service is terrible. I ordered a bed with sheets, mattress pad cover and pillow. Bed arrived today, however the sheets, pad and pillow have been out for delivery three days in a row and still haven't been delivered. I called customer service and the store, apparently it's my problem and once they sell you an item they wash their hands of the whole situation. I am already disappointed and I haven't even slept on the mattress yet. I wanted to delete the transaction and purchase the items and pick them up from the store but was told that can't do anything about it. Now i have to spend more money to purchase another mattress pad, sheets and pillow. So frustrated!! read more

Love the bed. The sheets are worthless. The folks in the store were nice; customer service people, not so much. Right at the two year warranty, the sheets went threadbare. $200 sheets, and they go threadbare in two years? Called customer service, and The operator 1) accuses me of over washing and drying; then 2) explains that since that Model of sheets aren't made any more, they wouldn't be helping me. I explained to her that I needed sheets and that I had to go purchase more, since they are specially sized (and the nice fellow at the store recommended that I call customer service). WHEN the sheets go bad again, I am not going to be giving further business to this company. Probably look into Amazon. read more

Don't get a Sleep Number. They came out to see what the problem was. Only after paying the fee. They know all these problems exist but there's nothing they can do to fix it. Problems from delivery-sheets pilling-guessing what the problem is when it dips in the middle-sending you pieces of foam and it doesn't help. Bad customer service. I give them a zero. read more

At first I was shopping for a new mattress (Queen) and decided to check out Sleep Number. We were greeted right away and assisted in finding our sleep number... I could feel the difference right away on my lower back. We tested just about every mattress there & they were all great!!! Terry was extremely helpful, he listened & gave us brochures to take home. We will definitely be back for our Sleep Number soon!!!!! read more

I decided to visit this store after my doctor recommended an orthopedic pillow due to a recent neck injury from a car accident. And I must admit, before I walked in I was worried no one would understand my pain and sell me a pillow without any concern for my wellbeing. I was proven wrong by Jose when he helped me pick the perfect pillows. I was impressed with his service and patience while I tried out multiple pillows. Very nice and professional person. I would recommend this place for everyone. Sleep should be taken seriously and I believe investing in our beds and pillows should be top priority! Thank you again! read more

Zaman has helped me and my grandmother out. He did a wonderful job with helping us make the right choice in the perfect comfort mattress!! He was very knowledgeable on all of the mattresses and informed us with some great information! I feel like I can sell mattresses now haha. We went in just buying 1 Cal King mattress and walked out with 4 of them. He informed us on the warranties and the protection plans. He informed us on the mattress protectors and was not too pushy about us having to have them. He was a great salesman overall, not too pushy, very knowledgeable and very friendly!! Thank you Zaman!! read more

No offense to the owner of this establishment, went in and no one greeted us....it may have been lunch time but no one was around. We just walked out and talked to a man outside (smoking a cig) he advised us to go to Kmart (is kmart still around?) to get Sleep number mattresses at better prices. Strange thing....I am not sure but the guy may have been the person working at Sleep Number on his break.... read more

Staff was friendly customer service was terrible I got my mattress and in one week it had a defect call the company and it took over two weeks for someone to come and check the mattress they did not even have the parts to fix the mattress I am still waiting so I decided to call them and have them pick the mattress up they wanted to charge me $199 to come pick up the mattress you have to be careful because they do not tell you about these fees and this is not right because they did not even fix the mattress end it is a defect I should get all my money back the lady I talked to customer service had an attitude and have to sleep on a mattress that is not what it should be fixed by the way the store manager has no contact with anyone in corporate to be able to help me fix this problem this could've been a good experience but it was not you should really think hard about buying the mattresses and thinking about the fees that they charge to deliver and if the mattress is not right to pick it up. read more

I stopped by the store last week to buy some good pillows. (With 3 small kids running around the store) Jenni k. Was helping other customers but she made sure she talked to me and helped me find 4 pillows . They have very pricey stuff but I think for a good night sleep is worth it . I am stopping by tonight to order a mattress. We were on temperupedic but it's time for a change . read more