I want to give a shout out to Metro Mattress, and particularly to Max, the salesman I worked with…read more(and I think that he's the manager?). He worked with me to find a great bed on which I'm sleeping comfortably. But he really came through when I had an issue with some sheets I bought there--even though the problem was not Metro Mattress' fault. What happened was this: I bought a set of sheets, and they were delivered with my bed. But somehow, they'd gotten dirty before I opened them. Max directed me to the company, which mailed a replacement. Somehow, those were dirty too. I'm guessing this was an unfortunate coincidence. But this time, when I contacted the company (BedGear, not Metro Mattress) they made things more difficult, saying that I would have to mail the old sheets back *and cover the cost of shipping myself.* That seemed messed up. And I contacted Max. He went up the chain of command at Metro Mattress, and ultimately told me that they would provide me with a new set of sheets, at no extra cost. He could have easily said that this was an issue between me and BedGear, and shrugged it off. But he took the time to help me out, and I really appreciate it. The new sheets, by the way, were fine.

We started out with a great sales experience. Katie was very patient and helped us make an informed…read moredecision on a mattress. We were prepared to purchase a brand new tempurpedic and we were super excited to treat ourselves to a premium bed. Then Katie said she could save us a lot of money if we bought a floor model. We were reluctant at first but she assured us that it would be clean, and hardly used at all. The price difference was nearly $4000 so we decided to put our trust in her sales pitch. That was a mistake. The mattress is way softer than the one we wanted. We are going to have to replace it already and its only been a few months. It wasn't even close to what we wanted. Upon closer inspection, my wife found blood stains and what looks like a urine stain on the mattress which leads us to believe its actually a used mattress and not merely a floor model. It has a huge soft spot in it as well, as if someone had slept many nights in the bed. There are no returns on floor models so we're stuck with it and I have to hear about it nearly every morning from my wife who blames me for the entire thing. Thanks metro mattress, I'll never shop there again

a great experience from the salesman to the delivery men and everything in between! They ran a…read moregreat sale and made sure all of our pieces were made available to be shipped all together on the same day for delivery. We got our new living room set on time and in perfect condition. R and F gets a top rating from us there was absolutely no drama and that's what everybody likes to see, We do recommend them as a result thank you Mohammed for going the extra mile

I was bombarded by Renee before even fully stepping foot in the building. When I told her that I…read morewanted to browse and didn't need help at this time she immediately disappeared. After trying to fond her for almost 45 minutes, she waltzes out of the bathroom. When I told her that I was leaving and wasn't going to buy anything she turned hostile. I would not recommended this business or sales person.

My personal opinion is to stay away from this business. Put a futon on layaway and when I got home…read moreand measured the space....it won't fit. Called sleep world to see if I could use the down payment as store credit. Didn't even ask for a cash refund. They said no. They won't work with me....they are just going to keep the money. THIS IS NO WAY TO DO BUSINESS. Stay away from this store. They will keep your money and say, oh well, too bad. Paul Carpenter

Service was excellent! Travis helped us with a quick turn…read morearound on a very comfortable guest room mattress for an elderly relative. He delivered a sale far beyond all our expectations. Delivery was smooth!

Great service, hometown business, plenty of showroom items to see. Convenient parkingread more

This store and the people who run it are fantastic. I have been buying pieces from them for over…read more10 years. It's worth a stop and look even if you are not immediately in the market for furniture, lamps, art and accessories. They have everything displayed so well and it's fun to walk around. It's different every time you visit. If you DO see something you like you'd better pick it up right away or it will be gone. Such a great spot.

They are great people and made purchasing online easy and simple…read more Their delivery service is terrific and they were very helpful. I was able to purchase great quality items.

Metro Mattress worked with the manufacturer to honor their commitments after all. The manner in…read morewhich they fought with me for months on end prevents me from updating the rating to a 5. It was only upon posting social media reviews that I could prompt action from anyone.

I walked out saying "Furniture shopping has never been so easy!! Seriously!" Keith was friendly,…read moreinformative, and I didn't feel pressured into buying everything that we saw. He answered all of my questions and my purchase is being delivered in just one day. I will definitely be back for future purchases in my new home!! Thank you

This place is a joke! Very sketchy! Service agreement numbers left blank as with fiance terms but…read moreinsisted I sign first. Nope! Finance company they use is as sketchy. I'd run fast from this place!

From the owner: 5,000+ items in stock and delivered in 3 days or less*. Visit our Outlet at 528 Harry L Dr in…read moreJohnson City, NY to browse a wide section of quality discounted furniture. Get a bargain on amazing new looks and confidently furnish and style every space in your home.

My go to store on a almost daily visit. Love the deco and the customer service is excellent. All…read morethe workers that I have encountered with are very helpful. They take time in helping you. Prices are very reasonable and I've noticed that they are pet friendly which is awesome for the furry friend owners. If I am not satisfied with an item matching my home needs, I'll return with no hassle. Like I said I love this place and I will be going back ~~~ tomorrow

I love this store! It's so clean and organized. Every time I go there are different products to…read morebrowse. It's like a treasure hunt!