The new huge space in the Mall was great. Our salesperson, Jesse Czekala was kind, patient, and…read morevery knowledgeable. Process was easy and found just what we wanted.

We've been to both the original Conklin Road store and the huge new store in Oakdale Mall. What a…read moretremendous improvement in selection and atmosphere at the Mall! We had so many mattresses to try out, and Marek was a big help with advice even via text messages.

Love my new furniture!! Was delivered timely and assembled well. Thanks, Olums!! Now just waiting…read moreon the rug...

Unworthy of even one star! You just lost a longtime customer! Bought a new dryer and it quit…read moreworking after a month. Olums won't take the dryer back because it's past their whopping 3 day exchange policy. Yep! 3 day exchange policy applies to defective appliance that are under warranty! Olums outsources repairs to Hargo Appliances as Olums does not have a repair person. Took Hargo 11 days to come to the house for 10 minutes to determine that a part needed to be ordered. Told 2-4 days for the part. 6 days later called to check on the status since Hargo never called. Part still not in. Won't be in for 4 more days. Told that it will be another 12 days before Hargo can come back to the house. What happens if the part that was ordered doesn't work? Consumer beware! Take note of the 3 day exchange policy and also take note of no repair person. A brand new dryer should be replaced NOT repaired! I will NEVER purchase another appliance from any Olums store.

I want to give a shout out to Metro Mattress, and particularly to Max, the salesman I worked with…read more(and I think that he's the manager?). He worked with me to find a great bed on which I'm sleeping comfortably. But he really came through when I had an issue with some sheets I bought there--even though the problem was not Metro Mattress' fault. What happened was this: I bought a set of sheets, and they were delivered with my bed. But somehow, they'd gotten dirty before I opened them. Max directed me to the company, which mailed a replacement. Somehow, those were dirty too. I'm guessing this was an unfortunate coincidence. But this time, when I contacted the company (BedGear, not Metro Mattress) they made things more difficult, saying that I would have to mail the old sheets back *and cover the cost of shipping myself.* That seemed messed up. And I contacted Max. He went up the chain of command at Metro Mattress, and ultimately told me that they would provide me with a new set of sheets, at no extra cost. He could have easily said that this was an issue between me and BedGear, and shrugged it off. But he took the time to help me out, and I really appreciate it. The new sheets, by the way, were fine.

We started out with a great sales experience. Katie was very patient and helped us make an informed…read moredecision on a mattress. We were prepared to purchase a brand new tempurpedic and we were super excited to treat ourselves to a premium bed. Then Katie said she could save us a lot of money if we bought a floor model. We were reluctant at first but she assured us that it would be clean, and hardly used at all. The price difference was nearly $4000 so we decided to put our trust in her sales pitch. That was a mistake. The mattress is way softer than the one we wanted. We are going to have to replace it already and its only been a few months. It wasn't even close to what we wanted. Upon closer inspection, my wife found blood stains and what looks like a urine stain on the mattress which leads us to believe its actually a used mattress and not merely a floor model. It has a huge soft spot in it as well, as if someone had slept many nights in the bed. There are no returns on floor models so we're stuck with it and I have to hear about it nearly every morning from my wife who blames me for the entire thing. Thanks metro mattress, I'll never shop there again

a great experience from the salesman to the delivery men and everything in between! They ran a…read moregreat sale and made sure all of our pieces were made available to be shipped all together on the same day for delivery. We got our new living room set on time and in perfect condition. R and F gets a top rating from us there was absolutely no drama and that's what everybody likes to see, We do recommend them as a result thank you Mohammed for going the extra mile

I was bombarded by Renee before even fully stepping foot in the building. When I told her that I…read morewanted to browse and didn't need help at this time she immediately disappeared. After trying to fond her for almost 45 minutes, she waltzes out of the bathroom. When I told her that I was leaving and wasn't going to buy anything she turned hostile. I would not recommended this business or sales person.

This bed is very enjoyable we use a split king. The split king allows the individual person to…read moreraise and lower their head or feet as they would like and not interrupt the other persons settings. This bedding has been a wonder. We also enjoy the different pressures that you can have on your mattress as you feel comfortable with I would recommend this sleep number betting for anyone specially if you have some back problems it's very comfortable.

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.