Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to visit their Hermitage location. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

TL; DR: Marks Mattress Outlet has amazing service, great selection, and the best prices…read more I just moved to Nashville on Friday, December 1st and thought I could sleep on an air mattress until I found the right mattress. Boy was I wrong, and my back paid the price. The next day, I showed up to Marks Mattress Outlet and was greeted immediately upon arrival by Jerry. He asked me what I was looking for and was able to find the perfect mattress (pillow soft, firm, mix, etc.) for me. Not only that, but when he heard I was in pain from sleeping on an air mattress, he called his delivery people to see if they could deliver the same day (unfortunately they were booked with deliveries all day which speaks to how well the store does). I thought I would be dropping thousands of dollars for a brand name mattress, but it was incredibly priced and next business day delivery was impeccable. Highly recommend this store for anyone looking to buy a new mattress, and DEFINITELY recommend for any newcomers moving to Nashville. I can't express my gratitude enough for the kindness and professionalism Jerry and the delivery men exhibited in finding and delivering my mattress.

I buy all my mattresses from here! Have been for 10 plus years! Super affordable and quality…read moremattresses ALWAYS! Plus customer service is top tier!

Great staff! When I purchased a mattress for my father, and last minute couldn't pick it up, they…read morehad it delivered within hour at such a small charge. Couldn't be more pleased with this company!

We had such a great experience at Mattress Firm thanks to Ryan! He was incredibly helpful,…read moreknowledgeable, and patient while guiding us through all of our options. On top of that, he found us a great deal, which we really appreciated. Can't wait for the mattress to get delivered!!

Ryan was the best I was in and out within 20 minutes and found a great affordable queen mattress…read morewith a great sale! Thank you so much. 10/10

Travis was not only very professional but genuine. My daughter got hurt no fault of the store and…read morehe was truly concerned. He was knowledgeable and helpful through the whole experience and when she got hurt he understood and there was no sales pressure. We returned the next day and picked up where we left off. More like lost friends than a salesperson. Truly appreciate the entire experience and very excited for the bed to be delivered

If I could give this store more than a 5 out of 5, I would! My husband and I had a particularly…read morechallenging return situation and Travis (store manager) was BEYOND helpful! The assortment at this store is also huge compared to others in the middle Tennessee area that we have visited. I can't say enough positive things about the team members at this store. They care about their customers and strive to make things right. We will drive all the way out there again from our house for our future purchases!

Great experience- Shout out to Katy Knowledge and helpful…read morewithout overbearing or pushy- she helped us realize a better sleep experience

I went to several mattress stores before I went to Sleep Outfitters. At one store I must have been…read moreinvisible, because the salesman never acknowledged me. As soon as I entered Sleep Outfitters, Jay Lemaire greeted me and asked about my sleep habits so he could help me find the right mattress. Jay told me a sale was about to start. He took my number and called me when it started and he gave me a new quote which saved me over $200. Jay was very helpful and he guided me to the bed that suits my needs.

I ordered a bed online and set a delivery date. After receiving my delivery window, I waited at my…read moreapartment during the appointed time. The delivery team inexplicably stopped, claimed they tried to reach me, and left without so much as a phone call. I was told there is no way the bed can be delivered today and am now waiting for a resolution. Despite essentially skipping my stop, they have "no time" to redeliver today.

We moved into our new apartment on Friday and had a new mattress that is just right for both of us…read moreby Sunday morning. We've had the mattress for one week now and it's perfect. Barbi at the Green Hills location helped us pick out a mattress on a Friday night. Barbi knew all the right questions to ask and had us try a nice range of mattresses to help us make the right decision. Barbi is also such a great person, it felt like we were talking to a friend the whole time.

We went from a nearby competitor to Sleep Outfitters and it was a completely different experience…read more It was like going from a used car dealer to someone who wanted to solve a problem for us. Kristopher guided us through the choices available and we left with an excellent Kingsdown Sunham mattress. It's now 2 months later and it was clearly a great choice. 10/10 would work with him again.

The service was exceptional, Julie was fantastic! The selection was very large to choose from. The…read morecomplete experience was the best. The value was also excellent. I will continue to shop at this store for all my needs for sleep.

Friendly, knowledgeable, helpful, good selection, and the price was right! I will be shopping here…read moreagain.

Phillis was very helpful guiding my wife and I toward making the best mattress selection for our…read moreapplication and need. Adam kept us informed of The delivery schedule and placed the two mattresses on the bed frames. Why pay $1k+ for advertise brands when you can have excellent quality mattresses for half the price?