Just an update to my review.... last 4 Yelp reviews have been one star reviews. The business…read moreresponse to each one of these one star reviews is for US THE CUSTOMERS to reach out to manager Markus Lopez.... I would recommend Markus Lopez reach out to his Santa Rosa Store Team members to work on team member expectations regarding their customer service since that is the problem that needs to be addressed. Just Wow.... In the wrong way. I was looking for some brown dress shoes from a local retailer. Before going to Beck's Shoes, I reviewed their website and saw that they did carry a small selection of dress shoes, one option being an Ecco shoe which has worked well for me in the past. I walked in today at around 10:15 this morning and the one male team member on the floor was working with a female customer saying statements like "I don't think we have any shoes in our store that will meet your needs". As their conversation continued I walked around the store and saw their small men's dress shoes section had some other brown shoe options that may also work for me. I walked closer to the team member and heard him tell the female customer, "well maybe this one will work, let me go get you one from the back". As the team member walked past me he asked "what do you need bud", and I showed him the shoebox picture of my current Ecco black shoes and asked him if he had it in brown. The team member responded "We just have those in black and walked away". No, "I don't have that brand in brown but I have some other options" nor "we don't have those in the store but have additional options on our website" nor "let me finish up with my current customer and I can assist you." I just got a "no" and a walk away. Well I attempted to support a family business, it is unfortunate the team member I encountered wasn't willing to assist me in supporting a family business.

Bryce helped me find a pair of black flats to wear to an event. They worked out well. No blisters!read more

Best place to find the right shoes! The owner is incredibly…read morehelpful, friendly, and knowledgeable. Based on our conversation, I could definitely tell that he knows a lot about shoes and running in general. He was very patient with us, letting us try multiple options and test them by running back and forth until we found the right fit. At the end of the day, we found the perfect pair, and have been happy with them ever since. Rose is absolutely adorable and such a sweet dog. I immediately fell in love with her! I highly recommend Heart & Sole because I don't think you'll find a more personalized shoe-fitting experience anywhere else. We will be back!

Heart and Soul Shoes is the only Sonoma County business I trust to provide personalized service to…read morecustomers looking for high-quality walking and running shoes. I first learned about them through my chiropractor, who emphasized the importance of choosing quality footwear as a path toward good health. Bonus: When you arrive, you will be greeted by a friendly Golden Retriever. Just be sure to keep an eye on your socks!

GREAT SERVICE Asmaure (who made us feel so comfortable and…read moreimportant) kept saying that they wanted us to be comfortable. Ash was so kind and helpful. Great shoes too We are very satisfied

Stores like this shows why brick & mortar shops go out of business and people shop online instead!…read moreI would rather order ten pairs of shoes online, try them in the comfort of my own home and return the ones that didn't work out than to step foot in Fleet Feet again. The moment I entered, no one greeted me (though, subsequent customers all got a warm "Welcome In"). I waited in line at the cash register while a customer was being checked out with employee #1. Customer left and employee #1 says there are 2 customers in front of me. So I walk around and check out their shoes. I was referred to Fleet Feet from my podiatrist who recommended I come in for Oofos. I do not like to wear socks (unless going hiking, I wear socks with my Altras) and just wanted a pair of slip on shoes for everyday wear. I saw Oofos had a pair of slip on shoes and thought I would try those on so I waited. I watched 3 customers come in and they were all greeted with a "Welcome In". I watched Employee #1 help a customer in front of me and employee #2 help the second customer in front of me. Employee #3 was finally done and walks up to me and tells me "My shift is over, employee #1 or 2 will help me when they are done". I waited for 30 minutes, had to renew my parking too! It wasn't just the wait, I dont mind waiting for good customer service. At around the 30 minute mark, employee #1 who was still with his customer, walks over and asks how he can help me. I felt like he was just trying to push me out at this point. Why are you NOT giving me individual attention as you are with your current customer? I told him I have bunion pain and looking for an everyday slip on shoe. He did not suggest any items to help with my bunion pain. He did not even acknowledge my bunion pain. I mentioned I dont like wearing shoes with laces and noticed the Oofos had a pair of slip on shoes I can try. He told me to go to Beck shoes instead. I asked if I can try on the Oofos slip on shoes. He said they are limited sizes (I found out after, because that style was discontinued) and grabbed me a pair of 7.5. I tried it on anyways but it did not fit because I am a size 8. I put the shoes back, walked out the shop and will never be back again. May I suggest that Fleet Feet operate on an APPOINTMENT ONLY basis given the individualize one-on-one service that can take up to 45mins-1 hour. They have a foot scan and that can take up to 10 minutes to scan, interpret the data and explain findings to their customers. I was not offered the scan either so I will not be back!

This store has been a part of our lives for many years (both my wife and I). The service is great…read morewith surprisingly knowledgeable sales people. The selection isn't huge but they make up for that with the quality brands being offered. That combination equates to value for me. Could you find better deals online? Sure but shame on you!! Shop local and support small businesses

Quite a lot of selections for a store of its size, and the staff are super-friendly and…read moreknowledgeable. Don't let the name fool you, they have many brands, not just Birkenstock. Everything I bought here has been of excellent quality. Good shoes are not cheap, but if you catch a sale, many items are quite affordable.

We were in town for the weekend and I needed shoes for a holiday party, and this store did not…read moredisappoint. The shoe selection was great, especially the sale section with an extra 30% off already marked-down styles! On top of that, they were running a gift card scavenger hunt, and I ended up winning a $25 gift card that needed to be used that day, which was such a fun surprise and perfect timing for the holidays. They have options for women, men, and kids, each with plenty of discounted styles to choose from. The staff was friendly, offered help while I was searching for heels, and even came over to congratulate me when I found the gift card. Overall, a great shopping experience!

When you shop online it says you can return to store and not pay return shipping. What they DON'T…read moretell you, is that they do not refund the initial shipping charges. So best to go there in person. A bit deceptive.

I have purchased several pair of shoes from Spring Step Shoes. Most of them are the brand…read moreL'Artiste. The brand of shoe is wickedly comfortable, BUT, they are sold with plastic on the heels as opposed to rubber. The plastic is quite dangerous (slippery) and I have taken a fall in their shoes. Ever since then, I immediately replace the plastic on the heels with rubber. At a cost of $24.95 each and I have never requested reimbursement. Nor did I make a claim for the fall, but I am still within the statute of limitations. One of my most recent pair came with a very heavy chemical smell from the dye used in the shoe and it cost me $45.00 to have the boots treated. This time I did request to be credited, especially considering I purchased 7 pairs of shoes within a 10 day span. One would think they would value their customers. To my surprise, I was denied !!! They even requested photos and a receipt for the shoe repair, which I submitted, and still responded with a big fat NO!!!! So from now on, I will wait until the shoe I want is at Zappos, 6pm, Kohl's or Nordstrom. Somewhere where I am valued as a customer and they stand behind their product because Spring Step clearly does NOT !!

I really loved the shoes I bought at Spring Step. My feet felt wonderful wearing them! After…read morebuying Spring Step's L'Artiste brand which really supports my toes, I didn't want to wear any other shoe! I have had them now for about 9 months and unfortunately they are falling apart, they have not endured very well, or I would have given them a 5 star.

This place need manager or store Clark who knows customer service…read more I was there with my friend to look for a couple pairs of shoes. There were no one can help us to find what we were looking for. However we managed to find a pair we wanted, then at cashier who was at the register were NOT attentive at all!! She even looked mad with her job!

Saw online that the store closed at 8:00 p.m. Drive an hour to get here walked in to see the gate…read morebeing locked down as I got to it at 7:55p.m. Mentioned that to the employee that was closing the gate, his response... "sorry boss"! Maybe the store hours should be amended to reflect when your employees feel like it's time that they want to close. Now for my hour drive home empty handed. Unbelievable

This place does have a lot of selection, including a large clearance section…read more However, at least in the clearance section, sizes ended at 10.5 women's and I saw nothing other than standard widths. I would have considered trying on shoes outside the clearance section, but that would have required help from staff, who seemed to be absent from assisting customers. The service would accurately be described as non-existent when I visited with a group of 4 people. We were not greeted, and no one approached us to see if they could help us at any point until we were leaving. When we were leaving one employee who was coming in from outside spoke to us. The prices also seemed really high for the quality and brands of shoes they had for sale. I doubt I'll be returning here.

Whoever owns that Sol desire in SANTA Rosa needs to have a meeting with the lady who was working…read morethe cash register today at 4 o'clock. December 14, 2025 She was the only one there. She's one of the most rudest woman I've ever met. Has zero customer relation, skills. This lady in her mid 60s to 70 years old. When a customer asked a question about shoes. You don't be rude about it. Almost felt like she didn't even want me in the store. Having a condescending attitude really doesn't win over my business. All I wanted to do is buy my wife some shoes for Christmas. I walked out and left I wouldn't recommend buying anything from the store until they get rid of this lady. Who's operating the front desk? I own a business and if my employee ever disrespected a customer like she did, I would fire them. Talk about having repeat customers they definitely lost my business.

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Gabrielle helped me immensely! I was walking around looking for shoes for Puckleball and she got me…read morea racquet and balls. She is very friendly and a very good employee!!! Please give her lots of kudos!!!! And she helped me price match a racquet which I really appreciated!!! And she is articulate and well spoken!!! Mariya Cree

Incredibly fun and funky shop with a very sweet girl behind the register yesterday! I found my new…read morefavorite purse and a succulent necklace that I just had to have. My mom found a couple pairs of beautiful earrings and almost bought some of the fun hair clips as well - they had hair clips in the shape of lobsters, possums, sewing machines, kitchenaid mixers, popcorn buckets, etc - something for everyone. We'll definitely be back anytime we're in town!

Cute little shop on Lincoln street with a lot of variety at a reasonable price. The employee was so…read moregenuinely friendly and welcoming. Definitely check this place out if you haven't!