I agree with Josh about the hardware, grocery, fishing tackle, and convenience items, but he missed…read morethe best part- Sloans deli. The deli is open for breakfast and lunch and the food is excellent and reasonably priced. At lunchtime they have a hot bar special with an entree (changes daily), drink, and two sides for $6.99. They also offer a weekly special which typically includes a burger, club, or hot deli sandwich, with a drink, and a side for $4-6. I have breakfast or lunch there 4-5 times a week and never had a bad meal.

I was the first customer for an oil change on my car. Sat there 3 hours watching people come and…read morego. After going to the desk to inquire, he pointed to a car through the window and said "isn't that your car?". It wasn't. They did my oil change right away but never told me it was done. Apparently they forgot to tell me. I will never use their vehicle services again. I bought a new Generac generator from the "mechanic" that works on them. When took it out of the box and it was not new. The gas filter where the gas goes in had a hole in it, gas gauge fell into the gas tank. Had oil in it and the air filter casting. I took it back to the guy who sold it to me to exchange for a new one and was told Generac does not allow exchanges, it's under warranty, let's fix it. He completely ignored the fact that it came out of the box used. Over the course of the warranty he refused to fix it. He said, with an condescending attitude, I can look inside the the tank to see how much gas is in it and it's normal to have oil in the air filter casting. Clean it with dish soap, dry it completely. I did this every time I used it. He said it was normal. I've taken this generator back to him several times and called him on the phone. I was putting oil in it every time I had to start it and it never ran well the entire time I had it. I did all the required maintenance on time and have a log to prove it. Long story short, the generator blew up, the warranty is expired and now the same guy who refused to fix it under warranty is very happy to fix it now that the warrant is expired. I've since learned to fix generators myself so I don't get taken advantage of again. This business also lost $300 to $400 a month in propane sales from me. I will never use them again or buy another Generac.

Filled propane for years had a plastic label come off one tank they refused to fill before a…read moresnowstorm endangered animals lives, prices already ridiculously high and they rotate staff faster than most fast food! Never again will our businesses or us shop there again. ECO Farm and Research Center, Eden seed Company, Grenman apothecary, sparky automotive group, nightwolf entertainment. Never another dollar spent here! Endangered animals in an emergency is a big no to us!

These guys are fabulous! We've bought a washer & dryer, recliners, tables, etc. from them and they…read moredelivered everything too! When you need a recommendation for an electrician, plumber, etc., you can call them and they'll help you find someone nearby who can help you! I love this place! Please support local and buy from Mason's, you won't be disappointed!

Absolutely the best place in Tennessee to buy your furniture, appliances, lawn equipment, etc…read more Larry is the owner, a super nice person. I recommend this business 100 percent. We have purchased numerous items from Larry and have never regretted it. Need more businesses to pattern themselves after him. Thank you Masons, Jerry and Dana.

I'm torn on this review. It was my first visit and they'd come highly recommended. The gentleman…read morethat helped me was friendly, kind and knew right where to locate the item I needed. However, upon checking out, there appeared to be drama happening between two employees, several employees were standing around the counter to witness (I suppose) and the two people behind the register who were engaged in tense, whispered conversation with each other looked at me a couple times and then after a bit, I was asked if I was ready. I payed for my item and as she handed me my receipt, she commented to the other employee on the interaction/drama and it was information that I, as a customer, did not need to know nor did I want to know. She also bragged about her upcoming time away and how she'd be "far from here". I understand; I've worked 13+years in retail and sales. It can tax a person, but when it starts to spill out in front of customers, it needs dealt with. I felt extremely uncomfortable and I'm not sure if I'll continue to patronize this location if this is standard. I will assume not and hopefully, this is a one off.

I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

In Farragut, the nearest home improvement / hardware store is about 15 minutes away. Ace is…read morecloser, easier to navigate, and has helpful staff members. You can actually find someone to help you here. Although it's smaller than the big boxes, they have a lot of unique options. The front of the store is like a boutique with artsy home decor items. I think it is supposed to be a feminine section. But, I can see guys enjoying it too -- particularly if you need to buy a gift. Ace is generally very good for small hardware items and more. If you want a single nut and bolt, they can probably help you out. But, they also sell higher quality large items that you cannot at Home Depot. For instance, the Stihl brand power tools and Big Green Egg cooking equipment. They also have higher quality wheelbarrows than Home Depot (at cheaper prices). Overall, Ace is the place if you need to get a few hardware items quickly.

If you're looking for a hardware store that is what a hardware store should be, this is the place…read morefor you. All of the staff have worked there for years and are very knowledgeable and friendly. They have lots of hardware items, but off they don't have the item you're looking for, they will tell you which of their competitors carries it. I feel that they really care about me like helping a good friend, and will definitely be back.

From the owner: Beaty Feed & Hardware was started in 1936 as a feed store. Beaty Hardware has changed from a one…read moreroom feed store to a full line hardware store emphasizing commercial sales. Yet, even today, lawn and garden, as well as specialty feeds are an important part of our business and don’t forget The Collector's Corner.

Elder Ace Hardware is the best store in Knoxville. It beats the big box stores and has friendly…read morecustomer service people throughout the store. Rarely do I have to hunt for someone to assist me if I can't find exactly what I'm looking for the first time. They have multiple people manning the registers so check out is always quick and convenient. I never get lost like in the big box stores that are hard to fond what you're looking to buy. They also have a gift shop that has great gift ideas for other members of the family. Stop in today to Elder's Ace Hardware in Rocky Hill and also in Bearden.

Much more than a hardware store. Large section of nice gift items. Very friendly and helpful staff.read more

They like to close registers BEFORE closing time!! Literally 30 min before closing and there were…read more7 people in line. YET... self checkout closed. 1 line open.

Visited the Kingston Pike location this afternoon and want to recognize an employee. Jenny looked…read moreup a item for my mower took me where it was on the sales floor. She also asked if I needed any other items I replied yes & took me to get a Home Depot bucket and glue traps. What a great employee you don't find many like her anymore that give true customer service. Thank you !!