I'm not gonna leave a huge long review, but I do want to stress how amazing the shop is! Every…read moresingle staff member I came in contact with was unbelievably nice and responsive! I find that really refreshing in this day and age when most companies seem to have forgotten what customer service is! They were extremely responsive every time I had a question and Tara pushed to have my car done three days earlier because of my work schedule. I hope I don't have to have another body shop fix my car but if I do, it's Ellsworth all the way!

Did great work for me on my truck and mustang. I would recommend heath. Nice guy and very thorough…read morewith the repairs and paint matching

Custom Auto Body is great and goes above and beyond! I took my car in to get an estimate from a…read moreminor collision that my insurance covered. The damage was near a large dent (4 inches across) that had been there since I bought the car (used) two years ago. I decided to finally get the dent fixed, since that panel was already going to have to be repaired. Custom fixed my additional dent for free at no extra charge to me or my insurance! Their price was right at what they estimated, and the estimating process was quick and painless. They had my car fixed in 3 days, no problem, and it came out looking great. The downside is that they aren't open on weekends, and stop doing estimates at 4:30 pm, so if you have a 9-5 job it can be hard to find time to go in. That being said, they did a great job, and I'll definitely consider them if I have any future bodywork.

Gave No stars. After having body work done there,was told needed new latch installed! Was quoted…read more$300 for replacement! Found out they never plugged attachment back in ! Stripped bolt that housed unit in,making it very difficult to get out! Very frustrating,to pay for expected work and have this happen!

Excellent job. Beautiful repairs. Completed quickly and great company to deal with. Will…read moredefinitely deal with them again.

I bumped my side mirror on the garage and it broke a clip holding the mirror in tact. I was quoted…read morea ridiculous price at another body shop saying they would have to replace the mirror and paint it to match my car. I went to Crow's and the owner, nicest man ever, said all it needed was glued. What was going to cost me over $500.00 was done gratis. Thank you so much for helping me out. There are good people left in this world.

Did a great job on my niece's suv, looks and shines like it came right off the showroomread more

54321 4.4…read more (129) Reviews All cost11 estimate7 insurance company6 door6 +6 Sort by Most relevant Newest Highest Lowest Mary Fox 47 reviews·17 photos 17 minutes ago NEW Services: Painting, Electrical, Body & Trim Very VERY DISHONEST. 08/28/23. They called and very unapologetically at that. On the phone with Alex and he said He is not familiar with what has been going on. ???? In the conversation going over now coming back a 3rd time said "Wasn't ... More 1 Madison Reiheld Local Guide·27 reviews·2 photos a week ago NEW Services: Painting, Body & Trim Fixed like new! The entire process with my insurance company took about 3 weeks turnaround time. Justin B Local Guide·76 reviews·34 photos 11 months ago I took my fusion in to have a dent in the roof fixed. They had to remove the headliner and the sunroof to do the repair. The outside work looks good however my tan headliner had black hand prints all over it. The next day the sun roof ... More +15 6 North Canton Collision (Owner) 4 years ago Mr Barnby, I am very sorry for how this was handled. I am glad that you are happy with the body & paint work and I agree 100%. It should have been cleaned for you. We strive to make every customer satisfied with their experience and this was a reasonable request that should have been fulfilled. The estimators supervisor will be reaching out to you. Christian Kinsinger Local Guide·15 reviews 3 months ago Gave a quote within 15 minutes, had the repair done a day ahead of time, price ended up being lower than the quote and looks amazing. Plus gave some extra touch up paint and can tell my truck is cleaner than when I left it. 10/10 service Mary Fox 47 reviews·17 photos 17 minutes ago NEW Services: Painting, Electrical, Body & Trim Very VERY DISHONEST. 08/28/23. They called and very unapologetically at that. On the phone with Alex and he said He is not familiar with what has been going on. ???? In the conversation going over now coming back a 3rd time said "Wasn't this paid for by someone else?" He didn't understand my being upset/offended by his question and got really defensive when I explained it didn't matter who paid for it and we were hit by an uninsured driver who agreed to pay us. He got pissed off at at me! This place is completely 100% dead pan unapologetic about there lack of work, lack of ethic, lack of customer service. ****UPDATE: 08/27/23 Few weeks later. Our son sits in the back seat. CAN'T PUT THE WINDOW DOWN! Doesn't work. Because they not only didn't connect it the just stuck it back in! This place owes us money back!!! We were hit by an uninsured driver. An older lady who accidentally let her Insurance laps. They said it would take 7 to 10 days to fix the car. Took 4 days. RED FLAG! This shop is so used to ripping of insurance companies when you come in they provide and estimate and DO NOT DO THE WORK YOU PAID CASH FOR! An uninsured motorist hit my husband.She agreed to pay us. Estimate was with cost of removing the bumper and headlights front and back paint fade to match doors. JOKE! THEY NEVER PAINTED PAST THE DOORS. HUGE MISSED AREA. HUGE! Front or back never used paint or clear coat but charged us for it. Found the small scratches on the car front and back before we took it in. Small but we know they were there and a paint chip. Right by the door. Its still there! Had they painted and buffed and clear coated it wouldn't be there. Took it back they took off a major area they missed but up front same scratches that had where they"Faded the paint and buffed would not still be there. Scratches that were not caused by the accident but we knew were there. THEY ARE STILL THERE ON THE FRONT PANEL BY THE DOOR! THEY NEVER removed the bumper or headlight in the front. Same in the back. They charged for it. They charged HUNDREDS to remove bumpers and lights never touched. Paint and time never used. Estimated buffing the Wheel the older lady hit. Didn't do that either. Trim they took off coming off the car. This fix should have cost half. Didn't paint or buff past the doors. Charged! Didn't remove lights or bumpers. Charged ! Didn't Buff Wheel. Charged Trim coming off. Stop ripping people off.

I recently purchased a 2018 Toyota RAV4. Lights just started coming on saying that my ABS brakes…read moreand sensory's were off. I took it in to have it looked at, and my service guy named Greg first told me that the amount was going to be almost $1200. That seemed to me to be really off since it's a pretty newer car. He called the warranty department, and checked to make sure that it was something that could be covered. And it was. I was so excited that he was able to save me so much money. I recommend everyone to go to Toyota in Akron, and ask for Greg. Summit Toyota-of Akron. Honest, and kind. Thankful.

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400…read more We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That's what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it's important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn't later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It's actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I'm out $400 and don't have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It's the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever.

I have used their services for the last 20 years. Their quality is impeccable ! Their lifetime…read morewarranty is a statement of their commitment to quality. I would highly recommend their work; you will find no better work within 100 miles of Akron.

Excellent work in and out in a very timely matter. The technician did an exceptional job and would…read morehighly recommend him. Rear end damage to the trunk bumpers of the MK Lincoln, and you can't tell anything happened.

Bought a Dodge Durango and very happy with the purchase from start to finish, my salesman Ben was…read moregreat with transparency, he made it a pressure-free environment, and was excellent at communication with every step of buying a vehicle. Highly recommend him and Progressive Auto Group in Massillon, Ohio.

I scheduled an appointment as a returning customer to test drive a specific Chevrolet Silverado…read moreTrail Boss that I was seriously considering purchasing. I drove approximately 2.5 hours and even took time off work because I was interested in trading in my current Trail Boss for this truck. When I arrived for my scheduled appointment, I was informed that the vehicle was not even on the lot because a manager was using it as a demo vehicle. It was extremely disappointing to make that drive only to find out the truck I had an appointment to see wasn't available. I want to specifically recognize my salesperson, Christian, who was professional, apologetic, and acknowledged how frustrating the situation was. This was clearly not his fault. My frustration is with the dealership's scheduling and members of management. If a customer has a confirmed appointment to see a specific vehicle, that vehicle should either be available or the customer should be notified before making the trip. Unfortunately, what should have been an exciting visit ended up being a significant waste of time, fuel, and a day off from work. I hope the dealership reviews its process so future customers don't have the same experience.

I first went to mastertech when I needed tie rod ends. I typically do all my own work, but…read moreconsidering an alignment is required after tie rod installation, i called around for pricing. Mastertech charged the same to provide parts and do the whole job as it would have cost me to purchase and install them myself and have it aligned. Since then I have been back to them for tires, other suspension work, and a timing belt I lacked the time to tackle myself. I used to call around to compare pricing, but as they came in significantly less expensive than their competitors every time, I no longer bother. They're also very good about informimg you of any other issues to keep an eye on - not to upsell you or try to convince you to have unnecessary work done, but to be aware of any forseeable future issues. They've earned the title of "my trusted mechanic" and I can not recommend them enough.

Talked to another shop previous to taking my car here for repairs. Was informed by the other shop…read moreON THE PHONE that they could not service the type of transmission I have. Took it to "master" tech and they charged me $200 to tell me the same thing. Odd how they couldn't tell me before hand that they are not equiped to repair my vehicle. Complete rip off.