I absolutely love this gym. What really makes it special is how family-oriented Melissa and Angelo…read moremake the entire environment feel. From day one, they've been welcoming, supportive, and genuinely invested in everyone who walks through the door. It never feels intimidating. It feels like a community. You can tell they care about people, not just workouts. I'm so grateful to have found a place like this.

I have been working out for 20 years now with trainers but in all that time the past 4 at Elevate…read morehas been the best. In all my time at this gym I have NEVER DONE THE SAME WORKOUT TWICE! I have had the pleasure of working out with Gary, Jill, Alex, Bonnie and Angelo, each has a unique style that makes working out an amazing experience. In addition to a wealth of knowledge on training they actually care about the whole self and my well being! In addition to personal training they offer an AMAZING Saturday boot camp with Bonnie...she is amazing at making you feel great while challenging your abilities! If you need a personal trainer and want people that genuinely care and are nonjudgmental Elevate Fitness is for you!

I had a very disappointing experience with Sportsplex Stamford that I feel others should be aware…read moreof. My wife recently attempted to get out of her car in the parking lot and found it extremely slippery--unsafe to the point where she had to move her car to another area. Unfortunately, the conditions were just as bad throughout the lot. This is a basic safety issue that should not be overlooked. I reported the concern, expecting it would be taken seriously. Instead, her membership was canceled. While it was later reinstated, the initial response was surprising and, frankly, concerning. I then went to the facility to raise the issue directly with management. I approached the situation calmly, simply trying to point out that unsafe conditions in a parking lot could lead to someone getting hurt. The response I received was repeatedly being told to "get out," with no attempt to acknowledge or address the concern. At that point, it became clear that member safety and basic professionalism were not being handled the way they should be. I am no longer a member. I hope the business takes steps to address the parking lot conditions and improves how it responds to legitimate concerns in the future.

woke. dude was in ladies locker room. young girls weren't…read morepresent thankfully but when brought to management's attention they sided with the guy over the ladies complaints.

I walked by this gym for several months before deciding to Join. I have to admit this has been one…read moreof the best decisions I have made. The classes are taught by expert instructors who love what they do and are great motivators. It was my first time taking a Barre, Pilates, Yoga and Zumba class. It was easy to follow the instructors. I learned as you continue taking the classes you develop a stronger core and are able to work out more effectively. Lifetime gym is immaculate with a variety of amenities including a Sauna, Eucalyptus Steam Room and an outdoor Pool. They have classes for everyone including active older adults (seniors). The membership is not cheap but it's worth every penny. A great investment for a healthy lifestyle.

Love it here! If…read moreyou come in the morning, the gym will be mostly empty, which is wonderful! This LT is clean and new looking. The staff is friendly and the members are nice too. The cafe, outdoor space, and workout areas are all well kept. They have studios and class space as well. You can grab food or a drink in the cafe on the main floor. If you go upstairs, you'll find the spacious workout area and outdoor pool. The outdoor pool is open to residents all of the time, and it's open to members during the week. I love it here! I'll definitely be back again soon. What a great work out space!

I am loving my experience! I started about 3 weeks ago and I am hooked. I feel taller, more fit and…read morehealthier! Forme Barre is a gift to my body....my only regret is not starting sooner. All of the instructors are super nice and help me when I need to make an ajiustement. They are amazing about everyone being at their own level and encourage us to do what we can do, not what we see others doing. I love that!

I LOVE Forme Barre Fitness! As a former ballerina, their classes are the perfect combination of…read morebarre, Pilates, and yoga! All of the instructors are wonderful and I always leave class feeling so glad I went!

Title: Planet Fitness Stamford Harborview - Poor Communication and Unprofessional Service…read more Review: I have been a long-term member of Planet Fitness Stamford (Harborview), CT, and I am extremely disappointed by how a simple and reasonable request was handled regarding the gym closure for renovations. Timeline of Events: No Notification of Closure: The club was closed for renovation from late September through early November 2025. I received no email or notification regarding this closure. I discovered the closure only when I arrived at the gym in late September or early October and saw a note on the door stating the club would reopen in October. Initial Inquiry and Assurance: In late October, I called the club to ask about the reopening date. A staff member informed me the renovation was delayed until November and assured me I could request a refund or credit once the gym reopened. She even noted this on my account. Multiple Attempts to Contact the Manager: After the gym reopened, I visited the front desk to request my refund. I was told I must call the club manager, Tiffany, at a number that required a transfer. My first call reached a staff member who said the manager was unavailable and asked me to call another day. Interaction with the Manager (Nov 25, 2025): When I finally reached Tiffany: She refused to issue a refund, stating a membership credit might be possible but only if I came in person for verification, despite having my profile and photo visible on her screen. She insisted that an email about the closure had been sent, which I never received and later confirmed did not exist. She could not verify me over the phone, which felt unreasonable given that all identifying information had already been provided. Retaliation After Feedback (Nov 26, 2025): After leaving honest feedback through the automated survey, I visited the gym in person. Tiffany informed me that only her supervisor could now handle the matter, refused to provide contact information, and told me I would need to wait 1-2 weeks to be contacted with no clear next steps. This approach felt dismissive, unhelpful, and inconsistent with the stated customer service standards of Planet Fitness. Summary: My request was straightforward: a refund or credit for two months during which I could not use the gym due to renovations about which I was never properly notified. Instead, I experienced inconsistent information, dismissive behavior, delays, and unprofessional treatment following honest feedback. Impact: This experience has been extremely frustrating and disappointing as a loyal, long-term member. It is unacceptable that a major fitness chain would handle a simple refund request in such an obstructive and unprofessional manner. Desired Resolution: 1. Refund or membership credit for the months when the gym was closed. 2. Clear contact with district/regional leadership to escalate and resolve the matter. 3. Review and improvement of customer service and escalation procedures at this location. Actions Taken (for transparency): To ensure this issue is properly reviewed, I have taken the following steps and am currently awaiting responses: 1. Submitted a written complaint to Planet Fitness' Head of Customer Experience. 2. Filed a complaint with the Better Business Bureau (BBB). 3. Filed a consumer complaint with the Connecticut Department of Consumer Protection. I am sharing this information so that other members who may face similar situations understand their options and can protect their rights. UPDATE 12/18/2025: While preparing to engage an attorney for a demand letter, Planet Fitness CT West District Manager Jessenia Rojas called on 12/4/2025. She issued a full refund of $21.28 for October/November plus a December credit due to renovations. Refund processing takes 7-10 business days--issue now resolved to my satisfaction.

Manager and staff are very friendly and courteous. Place is kept very clean and staff is always…read morecleaning up and picking up equipment that members leave around. I really like this club.

We went to Club Pilates in Old Greenwich today for a mini bachelorette party, and we had such a…read morefun, positive experience! The class was enjoyable, the atmosphere was welcoming, and there were even a few reformers open and available, which was great. I was honestly surprised to see some negative reviews because our experience was very smooth and enjoyable. It was a perfect activity for our group, and we left feeling glad we went!

The best instructors! Donna, Kim and Kathryn are phenomenal. It helped greatly after my c-section…read moreand I have learned so much over the course of 3 years.

The Greenwich Water Club is a great place. The view is very nice. The game area is fun, it has…read morefoosball and pool. The food is very good and the staff is excellent. The Greenwich Water Club gym is very nice and has good classes. The pool is very nice and heated.

Went to the Greenwich Water Club for my cousins communion today, I have nothing bad to say! The…read morefood was amazing and the staff was attentive. The view was beautiful and so was the building! There was a very fun game room for the kids! Definitely recommend for future members or events!