it took place in the city of Waterbury - pipes erupted , water leak - the workers from Master…read moreRooter were called, Great thing to say they showed up right away and solved the problem immediately. guys where very friendly and very detailed about the situation . will recommend to family friends . job well done!

We used Master Rooter in February 2025 for a sewer back-up. They came quickly and the job was done…read morewithin an hour. Unfortunately. the problem happened again in March so we called again. This time they sent a man named Cord. He redid the job and suggested we occasionally call and have a "Blow Bag" done, to eliminate the frequency of the problem. We were very satisfied with the work, the professionalism and knowledge of this employee and the company he represented.

Very fast response time to initial message. Scheduling was…read moreeasy and then on time. Great work, super nice guy. And he did some follow up to further resolve an outlier issue. Highly recommend. He deserves your business.

Worse plumber ever. Made up lies about me because I told the truth. First of all he was late &…read moredidn't have courtesy to call. Every area he worked in was cleaned & cleared special for him to work. Ge flooded & damaged kitchen.There were no doggie pee pads or anything in his way. There was a new package of dog supplies near the front door, NEW nothing dirty. He is lying about 3 other plumbers coming. Absolute lie. I received several quotes but only had him come & now have to hire a good, honest, person to clean up his mess. I had a plumbing leak on second floor& things are tore up which i explained thing ls were a mess. Nothing was in his way to perform work. It is not garbage but boxes of things needing moved as upper floor & ceiling is tore up for major leak repairs. We are also downsizing & many boxes are going to goodwill. I explained all this to him. Just because he's a terrible businessman that can't be on time,lied about having parts & did poor repairs is no reason to act vindictive like a 2 year old & try to besmerch me. His attack proves he lacks temperament to provide service to his customers. What I showed him extra was additional work I would need after leak & damage is repaired. It only took a couple minutes & it would have been future work for him had he been any good. I got very little for what I paid. He didn't bring or replace part I called about. He didn't even have a bank account to send money to. What kind of business has no bank account? He did seem desperate for work having to come so far out of his area for work & not having dependable transportation. A simple call back from him could have resolved issues but that was too much to expect due to his character. Maybe he'll learn & mature by his mistakes so he builds a reputable business.

Joe is the BEST plumber! I have never reviewed another service besides restaurants, but I had to…read moreadd him and leave a review. We had a clogged sewer drain of course on a Saturday. We contacted Joe and he responded right away. He was friendly and prompt. He talked to us first over the phone to see if it was something we could do without professional service. In other words, free advice! Well, unfortunately we did need his service. He came right out and got to work. He completed his service in about an hour, maybe more. I'm not sure. But WOW his price was great too. I will definitely use him for any plumbing need.

After 2 years of listening to a leaky tub faucet Joe came to our rescue. He was referred to us by…read moreour neighbor who highly recommended his services. He was very professional and prompt to our service call and didn't mind our 2 year son as he watched as he fixed the shower. I am super excited to report we are drip free! We are very happy to have such a reliable and professional plumber that we know we can count on.

Had a nice leak and was panicking. Called Joe around 9pm and at 914pm he responded. I was super…read moreimpressed with the speed and the service. A tech came out in the morning and fixed everything while not upselling anything else. They will be my go to if and when I need any other work done.

Returned my calls and texts quickly. Extremely knowledgeable and helpful. Best experience I have…read moreever had with a plumber.

Mark and crew are the best! Total attention to detail and finish product!! Definitely recommend!!read more

Dan was called to my new construction home to fix another plumber's mess. We had been living in…read moreour house for about 2 weeks trying to resolve the following plumbing punch-list items: lukewarm water throughout the house, uninstalled master shower fixtures, uninstalled pedestal sink, no running cold water in 1st floor bath, weak water pressure, hot water coming out of the cold faucet in master bathtub. Our first plumber arrived everyday around 2pm and left at 5 for almost 2 weeks and didn't resolve any of the above. We got so fed up, we had to call the builder to fire him and then bring in Dan at Westbrook Plumbing. Dan came on Monday with Mason, and diligently spent the whole day troubleshooting the lukewarm water issue. He finally found and fixed the problem at the end of the day after cutting open the sheetrock. We finally had hot water! Next day, Dan and Mason came back and completed everything else. Dan and Mason are super nice, professional, calm, diligent, and respectful of our house. I would call Dan back in a heartbeat with any plumbing related issues. Dan does more than plumbing so don't hesitate to reach out to him!

Our toilet clogged up and we called Dan at 9:30pm. He came to our house within 30 minutes!! He is…read morevery nice and even offered to take his shoes off in the house! He fixed the clog pretty quickly. The toilet was still not flushing properly and he came back out first thing on Tuesday...6:30am! Issue resolved! We will definitely use his services again.