A cashier name Tina, short curly bob black hair, and very rude. This is my first time writing a complaint about service because I understand everyone can have bad days, but this is crossing the lines. She rude told me "Okay, hurry up" And I can ignore not helping me putting my 90$ heavy groceries in the bag, but purposely pushing it away and breaking my tomatoes box and damaging my other vegetables. I wanted to refund everything but I dont want to cost trouble at the store. More sadly she was rude to the grandma behind me, not helping the old gray hair lady and her rude action is pressuring her to 'hurry it up' Tina, shouldn't be acting this way to costumer. read more

Smart & Final Extra! - Rip tomatoes box for cashier pushing them - Grocery Near Me - Milpitas, California

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The most ridiculous thing happen I was buying individual limes and cashier told us there is a limit of limes 20 per costumer I ask if there was a sign saying that information he say it's too little you can't see it I went back to double check and there wasn't no sign I did took a picture and show him then I ask for a manager he yell across the registers asking another cashier in front of many costumers what was the limit Juan the other employee wasn't sure the cashier told him 20 right and Juan agree even though he wasn't sure... yet but the store is selling bags of limes and boxes and there is not limit on that he was a sarcastic person he is a young with a piercing on his nose with a black Bennie couldn't get his name... not good costumer service he did mention he was late for his lunch wanted to close the register when a couple was behind us waiting in line already. read more

Smart & Final Extra! - No sign of limit of limes - Grocery Near Me - Milpitas, California

Alright peeps let's see who is on the chopping block todayyyy!!! Alright Smart & Final come on down!!!! Alright let's dive right into this review since this had to be said. Alright so for everyone wanting to know yes they have so much parking spots and yes they do have handicap parking spots available as well. The front of the building is kept neat and away from garbage on the floor so kuddos to you guys for always cleaning up. As we go inside the aisles are labels so you know where to go and stuff to find your item. The place inside was very neat and organized. Not going to lie I've gone to other smart and finals and they don't look anything like this one so I was excited to walk in here and see how organize it was. Well today I was here because I was grabbing some stuff. So the experience was great while shopping found everything I needed and more. The down fall was the cashier experience I had. Not going to lie if I thought that the service at Walmart in Martinez was bad wait till you read what happen to me with this cashier. So i decided to get two boxes of wine since again I had to grab some stuff for an order I was working on. This cashier made my expertise go from wow to dam you really should not be talking to people that way. So I show her the ID of the customer on my phone like we all do when we have an order for liquor and she then decided to rudely say no I need to see yours so I look at my wife and ask her to give her my ID to what she says if your the one buying the liquor it should be your I then looked at her and said yes it is she just has my id. She then looks at my wife and says where's the ID I need an ID my wife gives her my ID then I ask her do you need to scan this "the customers membership number or something in my phone" to what she replied rudely I'll do that when I'm done give me a minute. So I waited till she was done scanning my items to show her the bar codes she then says why did you tell me you had the bar codes I could have scan them in the beginning. Mind you she just had said to wait till she was done. I then had another order with me she then rudely says well how many orders is it to I respond just two. She started grabbing the items mind you I had 3 items that where bigger quantities so I did not put them In the belt due to them being heavy. So when she grab the water I told her I have 8 of them to she rudely said can you wait till I ask you how many you have before you tell me how many you have. With a voice that sounded like she was annoyed of doing her job. I was just trying to help her before she just input one. This kind of service made me not want to shop here for any of my ordered which messed up with my money. As she started to grab the other items that had a big quantity I stayed quiet and waited to tell her the amount she never asked if I had more of that same item so I waited till she was done to tell her to she yelled and said why didn't I tell her sooner about the multiple quantity in that item. It was like dam if I do dam if I don't. Sorry smart and final but people like this should not be working at your company. Us as customers we come to shop at your store righter for self or for others but still we come to shop here. I was not expecting ti get yelled at or belittled by this cashier with a bad attitude. Now for the moment of truth is this place Dendinger approved!!!! Unfortunately NO!!! This place is not Dendinger approved. Believe when I say I have had my bad shares with customer service experience but this really topped it off. This cashier not only made me never want to come back to this store she also made me lose on money due to me not accepting anymore orders from smart and final due to the fear of not being able to shop in another smart and final. I hope someone from that place does see this review and talk to this lady about proper customer service. read more

Smart & Final Extra! - Rude cashier - Grocery Near Me - Milpitas, California

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I usually shop at this Smart & Final on Jacklin Road, but my experience today was awful due to the front-end staff. The cashier, Theresa, was completely rude, dismissive, and lacked any shred of customer service etiquette. It completely ruined the shopping trip. read more

Typical grocery store. It's clean inside. Good selection of produce. Big parking lot shared with other businesses. Trying to eat a little healthier for lunch so picked up some fruit. Only 2 cashiers so lines may be longer on the weekend, but there was no wait around noon on a weekday when I came by. read more

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Surprisingly, once in a while, there are good finds in their floral department! Look at these elephant ear plants, the one in the back is about my height! This is about the same price of what Costco had but taller! A few years ago, I found a plumeria plant there for like $10! Once in a while I got some good finds in this store. read more

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There are better smart and final's around. Why buy over rips fruit..,yuck Store is not appealing at all

Good services, great deal, high quality food, and the decor is clean! Would recommend

I ordered some groceries through DoorDash earlier this morning and did not notice the quality of the strawberries until a few hours after. This strawberries I received were fucking MOLDED. This is unacceptable!!!!! read more

Smart & Final Extra! - MOLDED STRAWBERRIES - Grocery Near Me - Milpitas, California

This is where I go when I want bulk grocerys,but don't want to go to Costco. I realized the the produce section is small, but it has the essential items . If you want beautiful looking fruit go the whole foods and pay twice as much. It always seems like they are under staffed,but the cashier ladys are usually friendly,and quick. I know that this is a personal opinion,but the aisles are narrow and hard to get though when trying to pass people. I think that this is a fine neighborhood store with plenty of parking. read more

I came by with my mom to buy a few things. I've been here a few times and out of all the times, I've always felt like I was able to be in and out pretty quick. The store is pretty clean, organized and well stocked, and the prices aren't too bad. The cashier that rung me up, Jasper, was chill and polite. A lot of the food and produce that I saw looked fresh, especially the rotisserie chickens that were in the hot and ready box. Overall a pretty positive experience here, especially on a slow Wednesday evening. I think this might be my favorite Smart and Final to shop at because of how clean and organized it is, plus it's pretty big! read more

Smart and final stores are always one of my favorites to shop at, decent prices good quality etc

This location is my go to when others are empty on the shelves. The staff here are reasonably nice (trust me I have seen some pretty mean and impatient customers) and staff works it out. when I can't find anyone to help, I'll go to the front and someone comes in less than 5 minutes. big parking lot and it is pretty small compared to other locations, but its clean and neat, read more

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Due to COVID-19, I was hoping to find some goodies in stock. In the morning, it was very crowded. I wasn't able to find any paper towel or toilet paper. They did have a few Lysol sprays and hand soap. I purchased these items at the register. The cashier wasn't very nice, but I could careless and just want to get out of here. As I was leaving the register, luck was on my side! I found a pack of Clorox wipes inside an unused cart. I grabbed it right away and stand in line at another register lol. I left the store satisfied! read more

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Great option to bypass Safeway and Lucky's. Got big warehouse items at comparable prices and they have weekly sales. Not bad for a Smart & Final. Close to the house-check Low prices-check Clean-check Everything I need-check Great job Smart & Final Team! read more

Smart & Final Extra! - Everything from S&F Extra! - Grocery Near Me - Milpitas, California

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I was craving pork chops for dinner and went to Smart & Final Extra yesterday. I bought 'fresh' pork loin end cut, brought it home and it just wreaked with bad, sour pork chops. I've purchased meat before from this store; but these pork chops had a Fresh sticker and a sell by date of 8/30. It was $6/lb. Naturally, I returned the pork chops to the store and I got a refund. The store manager gave the refund with no issues and said that he could smell it. I had to go another store to get my pork chops. I think Smart & Final can be hit or miss especially when it comes to their produce and meats. I bought the Cheesecake Factory loaf which was great! It's so good. Shouldn't there be other stores that sell it? The store is clean and everything is spaced out well. read more

Since the first day they opened, I knew smart and final would hit great store with reasonable prizes, The cashiers are top tier. read more

Smart & Final Extra! - Lettuce - Grocery Near Me - Milpitas, California

There was a cashier here today that gave everyone in line an attitude. If she doesn't like working there she should try to find another job (might be impossible with the way she acts). What also surprised me is she gave the cashier next to her attitude too..barking at her where she barked back. You can tell the second cashier wasn't happy with her too. This use to be a nice place to shop but after what I experienced I won't be shopping here or any Smart and Final again. The cashier that was horrible to everyone is named Trina. RUDE , ARROGANT , AND CONDESCENDING! Avoid her if you have to shop here. read more

The cashier we dealt with Andrew is rude. No hi or anything. No acknowledgment. A robot. Just plain rude. If he doesn't like his job, he should find another one. At least be courteous to the customers. I will give this place another chance since I live close by. Hopefully, I will have a better experience with another cashier. Safeway employees are friendly! Even Lucky's. Customers have choices in where to shop for their groceries. read more

Excellent deals even better than safeway and less crowded. The vegetables are higher quality and over last few weeks shopping here and safeway. I like smart and final more. Also, Thai, a cashier there, was super nice to me and even help pack some of my heavier groceries in my cart. read more

I usually like shopping at Smart n' Final especially when I don't feel like going to Costco and want to avoid the crowds. I have been to many Smart n' Finals in the Bay Area but this store has to have the rudest cashiers, rude to the point of being comical, hands down. Big cashier dude looks miserable as he greets me with a scowl. I thank him as I leave, he replies, "there you go!" as he tosses the receipt. Not a friendly type, I notice. Large woman is ringing me up and notices I have four containers of blueberries instead of two. Suddenly, she lurches and grabs the extra containers. "Two is the limit!" I am a bit surprised because of her aggressiveness, like I had offended her of going over the maximum purchase. Management, you may want to have a pep talk and/or hire more suitable employees because they keep a dark cloud alive inside the store. read more

Our go-to place for our dark chocolate covered raisins...enough said. Way cheaper and worth your buck if you buy it by weight. The customers before us, got their yogurt covert pretzels all taken cared of too...LOL Tip: Read instructions when getting items by weight. There is a code for each item that you need to write down on the twisty tab. Don't make it hard for yourself and the cashier. A must try. read more

Great prices, good variety. The rotisserie chickens are very good! Nice clean store.

I went to the store with my daughter to get some strawberries and Blackberries, looked super great at the store. Early in the morning woken up and the fruit was completely rotten. Had to dump all new fruit into the trash. Won't be be buying any fruit from smart and final again. read more

Good selection of items, store is clean, and prices are better than the other major grocer in town. Customer service is lacking. Rosalba was my cashier today. She did not greet me (no hello, bye or thank you) but she was talking the whole time. I don't know if it was to herself but I suspect she was on the way phone. (She was masked and had an earbud in). She scanned my items but didn't push them down the counter. I couldn't reach my items to bag them. When I told her this, she aggressively shoved them all toward me and then walked away. read more

Smart & Final Extra! - Grocery Near Me - Milpitas, California

Smart and final! The more and more i go here... it's become one of my favorite markets / stores to go too! They have really good produce and for some reason it's never to crowded and there inventory is stocked better than most places. I also think the store it's kept well throughout the day. Every time I go there it's organized and not messy! Great place to shop and there prices are cheap read more

If you see a pregnant cashier sitting in a chair, avoid her lane. She won't lift a finger to help you bag your groceries or even ask if you need bag. If I wanted to bag my own groceries I'd go to Food Maxx. Also, tomatoes were really bad today. Could only find 3 that were good. The 2 stars are for the granny apples. They looked good. read more

This grocery store is pretty much like any other grocery store, except they have bulk items as well. Their specials can actually save you a little bit of money. Their produce, dairy, meat, wine, and sundries are well stocked and fresh. Their aisles are wide and clean. If you're close to one, stop in and get what you need...you'll find what you're looking for. read more

Smart & Final Extra! - Warehouse type store - Grocery Near Me - Milpitas, California

Hi, considering the high prices that we're paying today or even not considering the high prices that we're paying today, I still expect that there's some good level of customer service. I would appreciate the cashier saying hi to me at the check stand, or telling me the amount that I owe in a voice I can hear, maybe look at me and even say thank you for doing business with us. I often say thank you at the end after a cashier's has helped me. At this store, and I've been there several times, there's one cashier in particular that didn't speak to me except to mumble the amount I owed. It's not the first time. I'd say tho overall it's not a very friendly place to shop. There's lots of Smarts and Finals. I don't have to go to this location. I'd like Smart and Final managers to teach their employees that it's because of our customers that you have a job. That it is common courtesy and should be given to their customers. I will not shop at this store again. Like I said, there's plenty of Smart and Finals. read more

I'm devastated right now. My husband is a disabled man and was assaulted by one of the employees here, Rashi, on June 20, 2022 while he was driving the scooter going out of the store to our car. This happened at your Milpitas store #779. We reported this to management, waited more than a month, we're told that we would receive a follow up, and nothing has happened. This is unacceptable. My husband was followed outside by Rashi and harassed by him. Rashi told my clearly disabled husband (who was driving to his handicapped parked car) that he was "faking it," and that he was not allowed to use the electric scooters. Rashi then physically assaulted my husband, holding the scooter back, and screamed at him, "can you not read? This is for handicapped people, you are banned from my store!" My husband literally cannot walk. How is this in any world okay!? Rashi assaulted my husband on June 20, 2022. We reported this incident and Joe, the store manager of store #779, and then Joe even lied and said he was not working that day so as to ignore us. We happened to run into him that day in the store. Nevertheless, we told Joe about this issue and NO action was taken to reprimand the employee, address our concerns, or follow any chain of command. More than a month later in July 26, 2022 when we emailed customer relations regarding this issue, we were horrified to hear Michael (the regional manager) say to us, "I thought this issue has been resolved." We feel unsafe. We are unsafe. This is the second time in less than a year that an employee at this smart and final has assaulted a member of my family. In the recent past, my son was assaulted by an assistance manager. This is horrific. Beyond unacceptable. Someone needs to investigate what is happening and shut down this location or completely change staff and operations. We are following through with criminal proceedings and will use every resource available to our disposal in order to rectify this issue. read more

Check prices because theirs are higher in a lot of cases. Trader Joe's is a better place to shop for quality and price. The cashiers at S&F have no customer service training, and it shows. read more

I love this store! The cashiers are always friendly and helpful, FYI a smile and kind words goes a long way.

I suggest only coming here to stock up on party supplies for people that you don't like that much. The packaged food is cheaper per ounce/per serving than regular grocery stores. The sell by date is often very close for a very large serving size, so buy and use ASAP. The fresh food is of disgusting quality. If I am forced to get fresh produce here, I spend a long time picking the least wilted, least squishy specimens. I have found mouldy food here on several occasions, and the store staff couldn't care less. I have told a stocker in the fruit and vegetable aisle that their ENTIRE display of strawberries/oranges/lemons is mouldy and by the time I finish my shop, 20-30 min later, the mouldy produce is still there. The staff frequently have personal conversations in the midst of checking out customers, the staff frequently complain about their shifts, and their jobs. I find it ironic that you're asked to do a satisfaction survey upon completing the checkout process. I've commented to the checkout lady, " Do you really want me to do that? You're selling moldy food over there, and you've just spent the entire time complaining about your job" This store is so depressing. read more

If you actually shop regularly in Milpitas and pay attention to both regular prices and sales, the Smart & Final doesn't generally have better deals than any other store in Milpitas. 95% of the things that I thought were a good value could either be had for a comparable or lower price at another grocery store in Milpitas. More than half the time, the quality and brand-name at Smart & Final was sub-par or worse than at competitor stores in Milpitas. On the plus side, the lines are never longer than one or two people. I'm pretty sure the reason is most people in Milpitas found what I did when they paid attention to the prices. If you do, you don't buy much and you don't come back very often. I do have to laugh when I go there and see someone rushing out with 5-10 of the same "sale" item that I know is available for less at a store nearby (or even worse, the same price at every store). After making numerous trips to Smart & Final in an attempt to find and get the bargains, but leaving mostly empty handed, I think most people just assume the prices at Smart & Final are the best or nearly the best without even checking. It reminds me of the old days at Costco when everyone assumed the same thing, then in later years we actually checked current prices. We never go to Costco any more. Smart & Final seems to be popular with people who want to buy mass quantities of groceries at a discount, like Costco, but don't want to pay the $50 annual membership. I mean, maybe a 50 pound bag of onions is a deal there, but how often do most people need that? read more

Staff very rude!! Due to COVID-19, we were not allowed to use our own personal bags. OK. We won't use our bag. _BUT_ this one employee kept reminding us we cannot use our bag into the store. Kept telling us a few times that we were not allowed to use our own personal bags. He won't leave us alone. Other people were bringing personal bags into the store. Why keep bothering us? Was the employee racial profiling us because we were Asian. I seriously hope not. The employee finally left us alone we I took our personal bag out of the store into our car. Not sure if we want to go back now, even thou it just a couple block away. read more

I went to this brand new Smart & Final Extra location yesterday morning and was surprised that the line wasn't that long. Must be because I came during mid-morning (10:45 AM). I got inside the store in about ten minutes. Everything inside looked very nice. You could not tell that it used to be a Nob Hill Foods. I just could not pass up the cereal sale on a few of the Kellogg's for $1.49. The very long line for checkout went very quickly. Though things were so insane with the cashier that she almost didn't give me the free reusable bag that they were handing out. But, she quickly realized her error and give me one. I decided right there and then to joke with her. She felt relieved. I, on the other hand, was very pleased as I didn't have to take the basket to my car which was located all the way over by 24 Hour Fitness. I will definitely return to this particular Smart & Final. Why? 1) It is within a few minutes drive of my home. And 2) It is an alternative to Safeway. Welcome to Milpitas, Smart & Final! read more

Four stars for the cashiers - they are very friendly and makes me feel like I am family. The store, however, needs some improvements: 1) often, they're out of the veggies I'm looking for (packaged mushrooms, packed romaine lettuce, etc); 2) would be nice if they carried no salt canned beans so I don't need to go to Safeway for those; 3) the baked goods can be better. They just look old and not appetizing. Again, have to go to Safeway. The sales on fruit are terrific - good quality and prices. The steaks, when on sale, sre awesome. I like that they carry large sized seasonings, but the variety is limited. I want to love this place, but the choices are very limited which means it's not a one stop shop and that's the most disappointing part. read more

Grand opening was a mad house! But the store is clean and bright. The isles are big you can fit 2 baskets and still make your way thru. Fully stocked and bright. The refrigerator doors and big and super easy to open. I paid $2.99 for 20eggs and 1gal milk! Cmon! The prices are super affordable. The produce area is fully stocked and brightly lit. Be aware that you need to park right in front of the store if you are using a basket. The line where they lock up is right at the border and then you are stuck. read more

Smart & Final Extra! - Sushi station! - Grocery Near Me - Milpitas, California

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Horrible management and i'm speaking of Kayla. Rude. She shouldn't be a manager. She doesn't have what it takes. Doesn't listen to customers and doesn't treat them with respect. When I asked about a product she rushed her answer and hushed me away. She should be fired. I would give 0 stars if it was an option. read more

Smart final good way to come here because everything are cheaper and fresh than some where else.