Not as good as they used to be. It was hard getting ahold of them to schedule an appointment. Then…read morethey were supposed to call me so i could meet them to get into the property. Th first time they just left because they never called to tell me they were on the way. I rescheduled and again no call. Lucky there was someone home, but as the primary owner i wanted to know the situation as the tepair person was there. But he just did what he thought would work then left. I had no idea of the work done or the cost until much later when i finally called them. $150 later and the same problem is back but worse. I tried to call but no luck.

What a joke of a company. We are out of service because chasing parts? G.E. a Billion dollar…read morecompany uses this company. Their voice mail answers by stating that the have a limited week. Do not deal with this company, they do not show up for their appointments.

I don't usually write reviews, but my experience with Bill's Appliance Service was so…read moredisappointing, I feel the need to share it. From the start, this company has been a nightmare to deal with. They repeatedly canceled appointments at the last minute, often with no explanation or warning. Each time I tried to reschedule, I was either pushed out weeks or given vague time windows that were also later canceled. There's only one technician, and it's clear they're overwhelmed, but that still doesn't justify how rude and unprofessional the phone staff are. When I expressed my understandable frustration over yet another cancellation, they actually told me I was "not being respectful." Really? What happened to listening to your customers and understanding their point of view? It's clear they don't care about their customers at all--no accountability, no apology, just defensiveness and attitude. I later checked their reviews (wish I had done it sooner) and saw nothing but 1-star ratings. It's honestly no surprise. If you value your time, your money, and basic respect, avoid Bill's Appliance Service at all costs.

In the end, it was not a hardware problem. That's embarrassing. Despite using less detergent, we…read morewere getting a leak of water from the washer. Apparently, detergents were made even more concentrated at the beginning of the pandemic. Go figure. This cause extra suds and issues. The impressive thing was the way Dakota went through the details. Showing the not easily visible water marks showing where the water came from and what could have caused it. That and a more general discussion on our other kitchen appliances was easily worth what I had to pay to get the information. As one of only two LG certified repair shops locally, it was good to see the caliber of people at Bill's in case I need to use them again. They had an appointment available in a reasonable time and we were called when Dakota was coming. It was right near the start time they had quoted me.

I only leave five star reviews when it's warranted, and this certainly fits the bill. We were…read morehaving an issue with our LG washer so I requested quotes on Yelp. Lourie from L&K Appliance Repair was the first to contact me directly and, even though it was a Sunday morning, she asked me to call her to talk through the likely issues, rather than just scheduling a Service call. Lourie was extremely knowledgeable and, upon answering a few of her questions, we came to the conclusion that the repair would cost more than replacing the washer itself. It's increasingly rare to find a company that is willing to put customer service ahead of profit and help someone avoid throwing good money after bad. I would highly recommend Lourie and L&K Appliance Repair to anyone, and we will certainly be using them the next time we have, any type of appliance issue.

My washer stopped, full of clothes and water, right before the spin cycle just after business hours…read moreand I was on a tight schedule to get all my family's loads washed before traveling so we could pack. Found L&K on yelp and tried calling, even though I didn't expect an answer after hours. But Lori answered and said she was in my area and said she'd swing by. I explained the problem, she said what she thought it probably was on the phone and said it's an easy fix. When she got here, she took a look, found the problem right away, put in a temporary fix so the machine would work for me, and said she would get the part it needed ordered and meet me back here after our trip. Her quote was very affordable. I was so happy that she was willing to just swing by and help me out so that I could get back to the pre-packing laundry that was so needed. I don't feel like most people these days are willing to just help a stranger out like she did, especially after business hours, but she was great!

Dean and the company were thorough. I wasn't there when he did the diagnosis for my fridge but my…read moretenant said, "He was really good though, mask on the whole time, shoe covers, explained everything." Thanks Dean and co!

Regardless of the appliance age, it was repaired in a quick and efficient manner. He's the best…read moretechnician for my washer problem. I was more than delighted knowing that my washer was fixed and was working back to normal. I had no complaints about the quality of the service, it was good. The price also was great and within my budget. I will recommend this company to all my friends.

Our Speedqueen dryer stopped heating and Olson Appliance was the closest Speedqueen authorized…read morerepair company. Bruce came out on Wed to ascertain the issue, and diagnosed the heating element was out. Because it's rare for this to happen, he didn't have the part on hand but said they'd be getting a shipment in on Friday. Thursday he called, said the part had come in early and asked if he could come by at the end of the day. He came by, got the heating element replaced quickly, and our dryer is working like it should.

"Fixed" our appliance and didn't put back together correctly & completely. Called him back and they…read morecharged me again despite photo proof of their error. Repair costs totaled about 3/4 cost of buying whole new appliance. My advice: use licensed & authorized repair company. Buyer/customer beware!

I had to call them about an faulty LG fridge and they told me how to navigate LG's customer service…read moreand get an APN number which is the approval for them to order and install the part. They did more than what was expected and LG, much less.

They were sent by Landmark Home Warranty to fix my dishwasher. The tech knew nothing about my Bosch…read moredishwasher and was constantly looking up "how to fix a Bosch" on his phone while in my home. Once the repair part arrived it was installed and the dishwasher still didn't work. The tech told me that this part has a habit of dying and being un-fixable and that he was submitting the claim to Landmark for a new dishwasher. That was 2 weeks ago. Landmark states that I don't need a new washer and that they ordered the wrong part (apparently, at least that's what I was told) and now my new partS (yes, that's plural, one part has turned into multiple parts) are on order... I've been with out a dishwasher for four weeks because this company and Landmark Home Warranty can't communicate or get their stories straight.

Steve did a great job on our LG washer/dryer combo unit. He has excellent customer service,…read morethorough, timely, and reasonably priced. Highly recommend

Steve is the best appliance repair man around! I can't thank…read morehim enough for replacing my fan motor and blade on my GE oven. Service quality and value was a 5+. Steve is very personable and an honest repair man. Not going to lie I called 14 places in the Salt Lake Valley to come and install this part that I had ordered.... He was the only one willing to come reasonably priced. Completed the project in 15 minutes.! Even offered, to come back and replace the hinges.... On top of that, I had a mouse in a trap! lol, and he disengaged that for me as well. Excellent service you won't find anybody around in the Salt Lake Valley, with this kind of service. Of the 14 people that I called, at least five of them my GE oven(it's only seven years old). Steve was happy to come all the way from Eagle Mountain to West Jordan Taylorsville. It's rare to find anyone, with this great level of customer service. Thank you so much, Steve.! You're the best.! I highly recommend him.

Dallin can pretty much fix anything. He took care of replacing our doorbell that needed a new…read moretransformer, switching out a ceiling light fixture, and a leaking washing machine. One of the hardest things sometimes with services like this is finding people you can trust, and Dallin is one of those people. The first time he came, he found a quick fix for the washing machine, didn't even charge, and he said if that didn't work to call him back. Never had to. If you're in need of any appliance repair or handyman work, we highly recommend giving him a call!!

I scheduled an appointment with vertex in the middle of the night for an appointment the next…read moremorning. He came out and gave me my options, even helped me purchase the appliance I needed, delivered it and hauled away my old one. I'm so grateful for vertex and the honest hard work they do. They deserve all the stars and more!