SmartBank

Best bank in the county. Rated 5 stars by Baker Financial. They really emphasize service-focused…read morecompany culture and stay in the forefront of innovative banking.

From the owner: "We are committed to creating a better bank, and we will continue to work hard and capitalize on…read moreopportunities that build value for our shareholders, clients, and associates. SmartBank emerged in January 2006, when long-time executive bankers Bill Carroll and Billy Carroll decided to start the process of organizing a bank with the image, values, and service level that would become incomparable to any other bank in the market. SmartBank opened its first office in January 2007 in Pigeon Forge, Tennessee. Today, SmartBank has 35 branches and one loan production office serving clients in Tennessee, Alabama, and the Florida Panhandle."

Citizens National Bank

Citizens National Bank....banking never felt so good is their jingle and it is true. The people at…read moreCNB are very community minded and support the schools and programs of our community like no other. Visit their in store branches in Saturday's and holidays.

SmartBank

One of the best banking experiences. Staff is full of personality and value your business. They are…read moreattentive and eager to help and are a joy to work with. If you are looking for a bank that cares around the value of the customer experience- look no more as this is the place for banking in the downtown Sevierville area.

The personnel are friendly and efficient. This seems to be a good bank for business. They are…read moreinvolved in the community. They are knowledgeable about the state of the economy. They are a solid part of Sevierville.

Tennessee State Bank

1.7

(6 reviews)

Love this bank. I've been banking with them since 2013 and have not had any issues. They are a…read morelocal hometown bank and it's a place where they greet you by name. While some of the restrictions may seem like inconveniences; however, Tennessee State Bank respects your privacy and wants to ensure your safety. I wish they had more branches towards Maryville.

We banked at the Seymour branch for a long time. Both personal and business. Their service…read moredeclined to the point that it was terrible. We had money in the bank which we didn't want to touch. My husband asked for a short term personal loan and the manager handed him a thick new client packet and he walked out. The employee turnover was ridiculous which tells you something We switched to another local bank and have been extremely happy.

Citizens National Bank

I work in the Village in Gatlinburg, TN and it was my first time stopping in to this branch there…read moreto grab some coin wrappers. The ladies there were all very pleasant and helpful and kind. Its always nice to see a smiling face when you're having a rough day. They made it better so thank you.

When I worked in Gatlinburg for years this bank was where I banked. What a great group of…read moreindividuals who work well together. For my birthday they even still send me a card. That is unheard of! I still bank with CNB and the only bad part about not working in Gatlinburg is not seeing the folks here every week.

Tennessee State Bank

Moving to Tennessee and wanted a bank with Tennessee in the title. People were great. We opened up…read more3 new accounts. Felt like a small town bank. Very happy so far.

Citizens National Bank

3.0

(8 reviews)

Visiting from out of town and they are the best at helping the community and others!…read moreI only needed to make change for an event and they were so helpful!

Probably the best bank I've ever been to their service is without parallel, small town bank feeling…read morenever had a problem there been using them for years five stars

Home Federal Bank

We have always trusted Home Federal Bank with our home mortgage loans. We have used them three…read moretimes. We will always keep a Home Federal Checking account in Knoxville.

Home Federal has closed my debit card because of a scam.That's exactly what they should do. But for…read morehow long? It has been over a month and no replacement for my card! I'm 81 years old and find it difficult to ride a bus. Without a debit card I can't order Uber or ride the CAC Lift bus. I definitely can't order from Instacart. The worst part of this ordeal is not paying my bills. Netflix and Hulu have stopped my movies. Amazon has denied any items that I ordered including much needed underwear and socks. So I don't have any food except junk I can buy from a junk machine - food I don't eat except in times like these! Thank God that a few quarters were in the back on one of my drawers to buy this food, er, junk. Please Home Federal, send me a new debit card. Diana Amann

Knoxville TVA Employees Credit Union

Every contact underscores a sincere effort to take care of the customer, the member. This credit…read moreunion is welcoming and sincere in its effort to be of service.

The customer service agents are very friendly and informative. Took my grandson there to deposit…read moremoney and it was a very pleasant experience.

Citizens National Bank

I use 4 banks in the Sevier County area and by far CNB outperforms all. Great Customer service…read moreconvenient locations all over the County and especially that personal local bank courtesy ALL the others seem to have forgotten. I for one greatly appreciate that Awesome Local experience each and every time I enter their locations. Remember all that I've listed here...the next time that Giant Regional bank creates that negative experience.

I like to say the same thing, I never like writing reviews:…read more This Bank is highly unprofessional, inefficient and caters to only wealthy people, I understand most of the banks do but this bank is on the other level of being uber rude. Most of the tellers have no idea what they are doing. I also feel they are stereotyping every customer but that's my opinion. Manager is one of a character does't even know why come to the bank if you don't know how to run a bank, They need a complete makeover by firing all this unprofessional rude obnoxious employees including the manager who runs all the time without knowing anything. Please remember why give business to this folks who only caters to wealthy and "W" folks. I understand banking is a business but this bank is only a different level. Stay away from this bank and give your business some other bank who has respect for you and you're not just an account number for them. Stay away at all the cost, There are so many other banks in the market, so shop around! Pull out all your bank accounts from this bank as they are making hefty monies that we park at this bank...

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The Gatlinburg H.

6

235

708

7 months ago

Hello from Gatlinburg! When I'm in Seviervile, I always swing by the local branch to make a deposit and say hi to everyone..I highly recommend banking here read more

SmartBank - banks - Updated July 2026

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Y-12 Federal Credit Union

3.0

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Super nice people and super helpful! They help me with anything I need and they are super friendly!read more

The Y-12 at 6640 Clinton Hwy is absolutely 100 percent the best! Every teller goes out of their way…read moreto provide excellence in every way in customer service. I have to say that Franz is one of my favorites as he opened my account and is consistently unwavering in his commitment in providing excellent customer service.

Tennessee State Bank

3.0

Went into bank with power of attorney to get on my son's account and get a new debit card had all…read moreset up to pick up debit card next day, went to get debit card and they say I have to bring in his id Which I had done and they made copy of so They say they will call me next day well after waiting a week for call I went on and closed account and seriously thinking of closing my own account never received phone call. Better off At G burg

Have banked with Tennessee State Bank for the past 16 years and i like not having to have a limit…read moreon your checking account to keep it active ( except maybe 1 cent ). But the Savings account is a little different, just check with the ladies out front and they will be glad to help you all out with anything you need

Knoxville TVA Employees Credit Union

Every contact underscores a sincere effort to take care of the customer, the member. This credit…read moreunion is welcoming and sincere in its effort to be of service.

The customer service agents are very friendly and informative. Took my grandson there to deposit…read moremoney and it was a very pleasant experience.

Citizens National Bank

I work in the Village in Gatlinburg, TN and it was my first time stopping in to this branch there…read moreto grab some coin wrappers. The ladies there were all very pleasant and helpful and kind. Its always nice to see a smiling face when you're having a rough day. They made it better so thank you.

When I worked in Gatlinburg for years this bank was where I banked. What a great group of…read moreindividuals who work well together. For my birthday they even still send me a card. That is unheard of! I still bank with CNB and the only bad part about not working in Gatlinburg is not seeing the folks here every week.

Truist

Hello from Gatlinburg..I do vlogs here in Gatlinburg The Gatlinburg Hussey and I highly recommend…read morebanking here at Truist Bank. Everything was top notch and everybody was nice and pleasant

TitleMax Title Loans

Taylor was the only employee working and she was able to help me and many others sufficiently. She…read morewas so kind and helpful!!

My experience at this company was great! I wasn't sure what to expect but the moment I walked in…read moreI was treated with courtesy. The loan officers were very nice and not judgemental. The manager explained the entire process & made sure I understood everything I was signing. It didn't take long at all from start to finish. The overall experience was definitely 5 star! I would highly recommend this TitleMax location.

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