Tiffany Is a wonderful and pleasant person to work with. Her professionalism attention to details and always available are some of her qualities that makes an individual feel special. I highly recommend if you're interested in buying a new home or just finding a new cozy loft. Tiffany will walk you through the experience and make it very easy for you to find your dream home Jacqueline P read more

OMA! As in OH MY ALEXIS! This beauty is an incredibly dedicated and knowledgeable agent with integrity. She has the patience of an angel and her negotiation skills are stellar. This is coming from someone who has worked with numerous agents for over 20 years as I am in the industry. It is truly remarkable how much care, concern and compassion she has for her clients. On top of this all...she is very well connected. I gave her a tall order of many factors as I am very picky, so it was over and beyond challenging...plus I had a strict time frame as my son was as starting school. Well she worked her tail off and landed me the best house that exceeded my dreams. There were multiple offers and her master negotiation skills resulted in a major win. My family and I are eternally grateful to her. She has literally changed our lives. read more

The head of the Brokerage, Tiffany, also an agent, was extremely kind and helpful with advice on an unnamed deal that went sour. She wasn't even representing me nor being financially compensated for this advice -- was just being kind! She knows her ins and outs of LA realty and is a straight shooter. I felt safe with her. read more

When the thought enters your Head to pack up and move to Downtown Los Angeles, "Smart LA Reality" will guide you to your new LOFT. There is no better company than Smart LA Reality. Tiffany Gatto's Company will take care of your every need. Our agent, Angela Rose Jackson is an expert in guiding you to the place and price you are most comfortable with. When looking for a DTLA Loft, it can get confusing and a little frustrating. But working with Angela and Tiffany at Smart La Reality eased our concerns time and time again. This place is the real deal, these folks are top notch, brilliant professionals who will help you make your transition to a new home. Come downtown and choose "Smart LA Reality" call or email, they respond very quickly .. 1.213.447.4130 INFO@SMARTLAREALTY.COM This will be your very Smart move! read more

One of the best brokers and teams in Los Angeles and surrounding areas . Very knowledgeable in DTLA. Tiffany can really guide you with a tour showing all of the neighborhoods. read more

Alexis is without a question my go-to person for all things real estate. Over the past 3 years, she helped me find the two apartments that I lived in (loved both) and also helped me rent out my personal property twice. When I was trying to find a place to rent, she made the process super efficient by organizing a schedule to view a half dozen apartments and even got me into places that I didn't know existed. We found the apartment that I'm in now in just one afternoon of looking. The first time I worked with her to rent out my house, we got a tenant in less than one month. This last time, we had new tenants in less than 10 days. I was blown away. She is a dream to work with - she is super efficient and top of the job and best of all, she's just a really great person. She perfectly melds being effective without being pushy. I fully expect to work with her again and would highly recommend her to anyone needing real estate help in the Los Angeles area. read more

Alex was truly wonderful to work with. He is passionate about his job and has an undeniable ability to find true gems in DTLA. My wife and I are pregnant and gave him the impossible task of finding a 2 bedroom split level floor plan with character and a view at an affordable price. Alex reached out promptly every time a unit that may work became available. We couldn't be happier with the place and community he moved us into. Don't hesitate to work with this company. DTLA real estate is complex and difficult to navigate. You will not be disappointed! read more

Tiffany is one of the best agents I've worked with. She helped me get out of my lease early. I got a full return of security deposit on a move from NJ to FL. Taking away the stress and making it a much easier move! Very dedicated and always looking to find the best solutions when things get a little stressful and overwhelming. I would definitely recommend Tiffany to anyone who needs a dedicated agent who is looking to give you the best options possible and help you into getting into your dream place. read more

I am extremely happy with the service Alex Caponera provided. He was available on short notice and did an amazing job when taking us on tours. I had so many questions and he was quick to provide me with answers or suggestions even if I reached out late. We are so happy to be moving into our apartment and it wouldn't have been possible without him!! We will definitely be contacting him again for all our rental needs! read more

Alexis was awesome to work with, and the process went as smooth as possible. Our initial meeting went really well, she listened to my thoughts on the unit and asked great questions. She knew the DTLA market extremely well and suggested a great price to list it. She was great at scheduling showings and coordinating times with my current tenant, and had a new tenant ready to move in within 2 days of the outgoing tenant. I can't say enough about how proactive and on top of it she was. I'd get a text in the middle of the day with a status and questions, spend a couple minutes firing off texts, and turn to my wife and tell her how lucky I felt that she was handling it. Next time I need to lease out my unit, I'll be calling her. Thanks Alexis. read more

I'll start this review by saying Alex and Alexis are the only reasons why we will be moving into the apartment of our dreams next month. That is ALL that you really need to know from this entire review. They are beyond helpful, communicative, knowledgeable, and well-connected in the LA area. Look no further- you have found your dream realtor. Backstory: My boyfriend and I searched for places for months online prior to flying out to LA and toured apartments for hours in-person while there, but kept hitting a wall. Nothing we found lived up to the images or descriptions online, and not to mention, we dealt with some of the worst property managers/leasing agents in the process. I think we can all agree here when I say moving is a pretty stressful time, so striking out repeatedly during our apartment search left us feeling pretty defeated. Then by the grace of god himself, we were introduced to Alex/Alexis. Keep in mind (for you skeptics out there), this was a last ditch effort on our part because soliciting the help of a realtor seemed unnatural to us given we have always managed to find apartments/homes on our own. Clearly, that was not the case this time around, so we texted Alex not knowing what to expect. Later that same day, Alex offered to show us apartments that fit the description of what we were looking for despite the last minute nature of our request. After a day filled with unanswered calls and texts to multiple property managers and leasing agents all over the LA area, to get someone to not only respond in a timely manner, but to bend over backwards to find you what you need? UNREAL. The cherry on top? I kid you not, every. single. place. he showed us was a contender. We went from having 0 prospects, to having 6 or 7 real ones. He showed us places we NEVER would have found on our own. The outcome: we eventually fell in LOVE with a loft @ the Rowan and we're so excited to say we will be proud residents next month. THANK YOU ALEX&ALEXIS! Words can't express our gratitude. read more

Truly been a pleasure to work with Alexis. She has helped me lease my property in DTLA multiple times in addition to finally deciding the list and sell the unit. She was very knowledgeable of the area and the market trends and has a great ability to foresee any possible setbacks and helped us avoid them. Even in the midst of a pandemic, I was able to close quickly and she even helped me find my next home (still in LA county but not DTLA). She has been truly an asset to this seemingly endless and arduous process. Even my parents loved her professionalism and reliability. On multiple occasions, she went out of her way to do additional research on various issues for us and her follow-up communication was 5-star alone. Would HAPPILY and ENTHUSIASTICALLY work with Alexis again. She's also very #dogfriendly and #lgbtqfriendly . Thanks again Alexis! read more

Had an impossible situation come up with another apartment. Came across Tiffany and she helped me get my new apartment very quickly. She was so sweet and very professional. I absolutely love my new building and all the staff!!! Will recommend !! read more

The Most Bizarre Waste of Time Still trying to wrap my head around the experience I had with "Smart" Realty. My bf and I went to view an apartment in DTLA with the agent, Angela. First red flag: We scheduled our appt for 8AM but received a confirmation text from her that asked if we were still coming to our 10AM appt. So we had to REconfirm...but you know mix ups happen so we weren't too concerned. Second red flag: When we arrived we were shown two apartments, neither for the actual listing price + photos we saw on the listing. Not a huge jump, but enough to where we gave them the side eye. We ended up loving one of the units and decided to proceed despite the prior inconsistencies. After applying to what we thought was the unit we not only saw but verbally expressed our interest in, it got weirder. She text the both of us saying we were approved for a unit that was about $550 more. When we asked how the price was so different she apologized and said she sent us the wrong application. Again, we asked... HOW?! Her response was that she can't remember the order in which she shows the units and to give her a brief description. CHILE... Turns out the other unit was rented days before, supposedly the tenant submitted a full application moments after she sent us our application... that. wasn't.even. for. the. right. unit. LOL!!!! At that point I felt like we were being punkd. She sent us the refunds for our application fee (which I also thought was crazy, but I've become immune to outlandish charges in this city) but the damage has been done. What a way to treat a potential tenant/client? She basically told us in so many words that we weren't important enough to be remembered in her rolodex of other people she only views as dollar signs and bodies to fill spaces. I mean, I get this is a business, but to be treated like we were insignificant was a complete mind 4 letter word. There were a couple red flags to begin with so I wasn't too surprised when things turned out the way they did. But I see some great reviews on their pages so it's obvious they can treat some people with decency... but that was FAR from our experience. I really hope no one else ever has to feel that way. read more

Alexis is the best! She is patient, insightful, and a true professional. She guided us through the purchasing process with finesse, answered all of our questions and always kept us in the loop with the happenings through the closing process. She always maintained good communication and relations with the seller's agent and we highly recommend Alexis on your purchasing journey. She guided us to a lovely condo in DTLA historic core and we're very thankful that she was our agent. read more

I had a great experience using Smart LA Realty to find a new place downtown. Moving in LA can be overwhelming; it's exhausting to sift through the hundreds of listings and advertisements out there. I met Arnel from Smart LA Realty on happenstance; I was wandering around DTLA checking out any buildings that happened to have "For Lease" posted. He happened to be the agent showing one of the units I stumbled upon. After he showed me that unit I could tell he had a great knowledge of the area. His demeanor was very friendly and helpful and I felt comfortable asking him all sorts of questions about living downtown. He offered to show me some places that fit my profile and I happily accepted his offer. A few weeks later and I am in a great new apartment with an awesome view and couldn't be happier. Many thanks to Arnel and the great people at Smart LA Realty. They will help you find a great place. read more

Being the first time I've moved in four years, I had forgotten what a tedious exercise in frustration and disappointment it is. After days of looking, and with the looming spectre of forced urban camping growing ever more certain, I thankfully ran in to Alexis A. I looked at more apartments and got more insights in the little time she showed me around than I did cold calling on my own. She was extremely helpful in helping me sort out the apartment that fit my needs. Apartment hunting sucks. But if you are lucky enough to find someone who genuinely wants to help you out it doesn't have to. And if that person is Alexis A.... it absolutely won't. read more

Found Arnel Sanchez through one of my building searches downtown. I had been looking around at the downtown area and had had no luck finding what I was looking for. Arnel initially showed me a couple of apartments that were great but a little outside of my budget. I let him know what i was looking for and he lined up a whole slew of apartments to look at. We met up Saturday and he took me around downtown and patiently explained the pros and cons of each building and answered any questions I had. At the end of the afternoon, I still had not found exactly what I was looking for but there was one building left - but it was in the Arts district and not downtown. Sure enough, that building was exactly what I was looking for! I would never have found it without Arnel. As if that wasn't enough, I initially had trouble with some maintenance issues after moving in and Arnel advocated for my interests and informed me of possible courses of action. At that point, he really was under no obligation to keep helping me but did so anyway. I highly recommend you give Arnel a call if you're looking for an apartment. I definitely plan to refer him to friends and family going forward and will contact him again the next time I'm looking for some real estate assistance. read more

I recently moved into the Spring Street Arcade building and have nothing but good things to say. I've been in the unit for 3 months now and absolutely love it. From the get-go, I had a great experience with Alex, Smart LA Realty rep, who helped me find the unit. He worked around my hectic schedule, responded promptly, and couldn't have been easier to work with. Since moving in, the building management, security, and staff have all been equally fantastic. I can't say enough good things about this place. If you're looking to move downtown start with this building- it's a lucky find! read more

I worked with Alexis and Alex to find a downtown loft that fitted my precise specifications and price point- a tall order anytime, not to mention... in the midst of a global pandemic. All that can be said here is if you're reading this review- you're in the right place. Smart LA Realty provides world class service, whatever your renting or buying goals are. Alexis and Alex are highly professional, detail-oriented, attentive to your goals and desires, and all around great people. They will deliver for you just as they did for me! I'm one month in to living the loft life in DTLA- and I love it! With their help I was able to get in at an amazing historic building with very competitive pricing and great amenities ( roof, gym, package service, etc). Smart LA Realty isn't just a smart choice for renting or buying in the Great LA area, it's simply put the right one! Give them a call and find out why. read more

We were about to settle for a mediocre place in downtown until we left on a whim to check out one last space. Not only did our agent, Alex, find us our new amazing apartment/loft - he showed us what ended up being our 2nd and 3rd most favorite option. After 2 weeks of searching we found our favorite options within an hour of reaching out to Smart LA Realty. Awesome experience. read more

On our hunt for an apartment in DTLA, my girlfriend and I were fortunate enough to meet Arnel. After calling several buildings, other realty companies, and several numbers from Zillow, craigslist, WestSide Rentals, etc, we finally found Arnel. Instantly, Arnel asked us when we were available to tour a few DTLA buildings. He asked us our budget and wishlist, and in two days we spend Saturday morning with him. He is extremely nice and friendly, but also very knowledgable about the all buildings in DTLA(even the ones we just walked by). He also had a special skill/perfect timing of asking building managers questions we would forget, ie. 'How long can a unit be held?' This was incredibly valuable after viewing 3+ buildings. Arnel is knowledgable, easy to contact, professional, and pleasant to work with. I highly recommend him if you are moving to downtown! read more

I really enjoyed how responsive and the big network Smart LA Realty provided to me when I was looking for corporate housing. My corporate housing was being opposite so I outreach to Smart LA Realty (Tiffany) and she immediately sent me 4 available listings! And from top notch areas including the Ritz-Carlton. Highly recommend her. read more

Best decision you can make ! I don't leave a ton of reviews but Angela was so great I have to stop by and say my piece. She is a god send ! In a stressful situation like finding a new place to live she takes such a heavy load off your shoulders. Very mindful of what your vision is for the perfect place and curates great listing and locations that cut your search time in half! She's extremely personable and attentive which makes for a comfortable experience overall. I was struggling to find places that kept getting snatched up before I could even submit an application and she did a great job of being the first one on the locations so you can be confident in locking down your dream place ! Highly recommended! Thanks again Angela ! Your awesome! read more

I would have chosen 10 stars if that was an option for Smart LA Realty. Alex is one of the most helpful, most thoughtful, and most reliable real estate agents I have ever dealt with in my life. From the moment my husband and I started working with him with 2018 until now, there was never a time where he didn't pick up the phone or answered an email when I had a question. Alex and Smart LA Realty is only way to go if you need a realtor in DTLA. read more

Alexis is the BEST! She took me around to multiple apartments in downtown LA, all fitting the price range and specific requirements I needed for my work/live space. I highly recommend working with Alexis, she made the process fun, easy and enjoyable :) read more

Tiffany is an OUTSTANDING Realtor! She has decades of experience and "held our hand" every step of the way. She was meticulous, stayed ahead of the curve, and unlike most Realtors I have dealt with, she COMMUNICATES and RESPONDS. Moreover, she went out of her way to find the owner of an off-market property that we were able to make an offer on and immediately go into escrow, which is amazing in this market. I would DEFINITELY use Tiffany again and recommend her to anyone looking to buy or sell property in LA. read more

I have been living in Downtown LA for years, and I have toured countless apartment buildings in the DTLA area. When I started looking this spring to move again, I had pretty much resigned to living in a smaller, pricier unit than I had originally hoped for. Immediately, Alex was incredibly helpful and responsive to my inquiries. He notified me as soon as there was an available unit, and worked around my busy schedule to accommodate a tour. I was blown away by the available unit, and Alex worked with me to make sure it was affordable and that the move-in date worked with the timing of my lease at the time. He was transparent and honest about the entire process, and constantly stayed in contact from first phone call to the lease signing. Start-to-finish, it was the most painless application / lease signing / moving process I have experienced. I have already recommended both Alex and Smart LA realty to my friends in the downtown area! read more

I was looking into leasing an apartment and although it ended up not being a good match for me, I did have a very pleasant experience with Tiffany who was quite helpful, accommodating, quick and easy to work with! Would recommend. read more

Decided to move from Hancock Park to DTLA, looked at a lot of places/lofts/apartments and then I met Alex, wow really went above and beyond to not only work around my schedule but really reached out to find a place I wanted not what was just available right then. When I signed the lease he took it upon himself to ensure I was settled in and happy. Two months in I had to write a review because Alex made it a point to check up and make sure I was enjoying my new place and to see if I needed anything. I will be recommending Smart LA Realty to anyone I know thinking of moving to downtown. Smart LA there's a reason your listings are filled right away, it's Alex. read more

We worked with Alexis through Smart LA Realty. To get straight to the point, my wife and I would HIGHLY recommend Alexis. We had worked with Alexis, and Smart LA Realty on two separate occasions, once in search of an apartment in the DTLA area, and then more recently as first time home buyers in the same area. A fantastic realtor and consummate professional in every sense of the word. It was truly a great experience working with Alexis, and we hope to be working with her in the future again. read more

Finding a place to live in DTLA that fits within your budget and needs can be a daunting process. We're very fortunate to have met Alex and Alexis during our search process. It must have been fate that brought us together. After a day of walking up and down the streets of DTLA visiting units that ended up being unavailable or priced higher than advertised, we found Alex! We would have probably lived in a mediocre and ridiculously priced apartment if it weren't for their help. Our questions and concerns were always addressed promptly. They were also accommodating with our work schedules. We really appreciated the straightforward and honest approach. I never once felt I was being sold on or being pressured to commit. Overall, it was such a great experience. I've already recommended them to my friends who are interested in moving to DTLA! read more

The first time Tiffany and Alexis listed our unit for rent we had a great experience with them since Alexis happens to be a professional and very meticulous in dealing with details, and I gave them five star for their service. In November of 2020 we listed our unit with them again, but this time there was no Alexis and Tiffany seems to be running the office with a few temporary staff since most of the people she has listed on her website as her agents have left. Tiffany is very sloppy in filling out Lease Contracts. She made numerous mistakes in a lease contract with a prospective tenant, which would have cost me thousand of dollars if I had not reviewed it very carefully and correcting her mistakes. read more

We love Alexis so much that we've used her and Smart LA Realty multiple times. Her knowledge of DTLA and the surrounding areas is unparalleled and she's great at recommending quality inspectors and contractors. Highly recommended working with her. read more

Alex was awesome. He made the whole process of moving super easy and simple. We have had some sketchy LA realtors in the past, which left with a fear of realtors in general. Alex did much to subside these fears. We can trust again. Would highly recommend these guys and Alex in particular. read more

I recently stumbled across Smart LA Realty while walking down the street in Downtown Los Angeles. I saw a building that I was interested in possibly renting a unit from (Jewelry Trades) and I called the number. I called a few times and finally received a call from Alex, a leasing associate, and I came by to see an available unit. It was in a different building (Spring Arcade) but I actually liked that spot even better. The unit was beautiful! Large windows and a big space, especially for a studio. The building is very well maintained. The halls are clean. You don't smell urine or trash like you do in most buildings downtown and everyone is extremely nice, from maintenance to security to the people who work in the office. I am putting effort in this review because I've dreamed of moving downtown for years and this experience sealed my decision to just go for it. Alex is very knowledgeable and patient. I had a lot of questions and he answered all of them honestly. He also followed up very quickly after my visit. The whole experience was very chill and no pressure. I never felt pressured to put a deposit on the unit or make a snap decision. I'm happy to say that today I did bring in my deposit for the apartment and I will write a follow up review down the line once I'm settled in and have been in the building for some time. I have high hopes because the incredible first impression set the precedent. Bottom line: there are a lot of crappy, shady, dirty places in downtown LA and even worse management companies, but Smart Realty LA is NOT one of them. I highly recommend them if you are looking for a beautiful apartment in the heart of downtown. read more

I am so happy that I called Tiffany to list my downtown apartments. She makes the listing process very easy. She is a natural-born salesperson and responds quickly. I know we would not have gotten the same result if we used another agent. read more

I knew that moving to DTLA was going to be difficult, but Jake truly made it easy. He was polite, understanding, and professional. I tried working with other agents in the area, but they just pressured me to get apartments that were at the top of my budget or passed it. Jake will find you the apartment you're looking for and for the right price! He even negotiated prices on my behalf! Thanks Smart LA Realty! read more

Alexis was great until she wasn't. I was with her for about a year and she was helping me rent out my loft in DTLA, and things were fine. Then suddenly she started pressuring me to sell the unit, saying things had changed and now there was no interest in it. Obviously they make a lot more money if I sell, so renting isn't a priority of theirs, which I understand. Then a prospective tenant shows up interested in renting my place saying he is renting until he finds a place to buy, and then her loyalties switched completely. All of a sudden I find myself negotiating with HER - my own realtor who is supposed to be on my side - and trying to explain myself at every juncture as to why I need to stick to the basic things we had agreed on and had been implementing with multiple tenants for the past year. But she was trying to get this guy the best deal she could in order to prove herself to him, presumably so that he would buy with her in the future. She even went behind my back and changed the deposit amount on me, thinking I wouldn't notice, and when I called her out on it she insulted me and implied that I was too stupid to understand the terms. I'm an attorney, so I have no problem understanding terms. When I wouldn't take down my rent by $500 AND cut the deposit in half for this guy, she abruptly cancelled our listing agreement with no notice and left me high and dry with my place sitting empty and nobody working on renting it. I had to start over with new realtors, and the time it sat empty that I had to find someone new and start all over was time that I lost money. The irony is that I come from a family of real estate investors, and that literally the night before this whole drama started my dad was asking me about an LA realtor because he was looking to buy a place out here. And my sister is just starting to look for a place to buy in downtown as well. Thank God we didn't get the chance to start with these people. It was almost like divine intervention. They are disrespectful, unreliable and have no loyalties to their clients, and they will turn on you and screw you at the drop of a dime if they think they can get someone more lucrative. There are too many realtors in LA to waste your time with these people and end up in the situation I ended up in. read more

Living in DTLA to some people might seem like a horrible idea BUT for my fiancé and I it's always been a dream. A dream that to achieve comes with some obstacles, the location , the transportation , the parking etc. After few weeks of being out in the hunt we found the Spring Arcade Building. My fiancé and I being big on great eatery's and bar enthusiast knew the area very well but almost seemed the likability of us getting a place in this building would be impossible for us. Then we met JACOB ALLEN. Professional and easy going. He answered all of our questions and went above and beyond for us to say the least. He understood our finances and did anything he could to accommodate. He even took the time to show us his personal unit to get a better idea of how the unit would look once fully moved in. He knew the neighborhood very well and most importantly understood the needs for us to live comfortably and safe in downtown Los Angeles. Highly recommend the location, safety of the building, amenities the units come with and the the amazing, friendly service we received from JACOB ALLEN. read more