We always use Smart Park when traveling out from PHL and we are always very satisfied with the service we get from the front gate to when we leave. The cashiers and drivers are always so friendly and informative, even the person who answers the phone when we call to get picked up seems so cheery! This time we decided to get our car detailed by them while we were away and were AMAZED at how our car looked when we got back! I wish I had "before" pictures to compare. From the cup holders to the shine on the wheels it looked like it just came off the showroom floor! Smart Park continues to impress! read more

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Just waited 40 mins for pick up. Every time I called, they said driver is on his way. Watched three full vehicles pass us by before one picked us up 40 mins and 4 phone calls later. Two suggestions : 1) be truthful with your customers about when to expect a shuttle and 2) dispatch shuttles to specific terminals so those in later terminals aren't just waiting there. Saw multiple empty shuttles from all the other providers from waiting and that is where I am going next time. read more

Smart Park - Multiple calls and 40 mins for shuttle - Parking Near Me - Essington, Pennsylvania

We LOVE Smartpark! It's the only place we've ever parked at...despite having coupons to park other places, SmartPark has never let us down. The people are always friendly. You'll be at your terminal within 10 minutes of parking (normally shorter, but you're the first on the bus...). They give you Smarties when you leave! The lot is clean. They do offer valet, though we've never done it. We've never seen the point, since they pick you up right at your car anyways. They are always prompt for pick up. Stop by their website for a coupon. read more

I had one of the best customer experiences with Smart Park. After the driver dropped me off at departures for my flight, I went for my phone so I could retrieve my boarding pass I keep in my wallet app. I realized my cell phone was gone. It was a sinking feeling in my gut trying to figure out what I may have done with my phone and tried to track my steps from the parking lot to the airport and realized I had left my cell phone on top of my car when I took my luggage out of the back seat. I called and asked the attendant if she could please send someone to "Holland" my parking area, to see if they could locate my phone. It was cold and around 9PM and I have a black phone so I was holding my breath. Sure enough, she was on the phone with me within 5 minutes letting me know that her manager Judy, had located my phone on top of my car. After learning, I had very limited time to catch my flight, Judy jumped in her personal car and drove my cell phone to the airport to hand it to me within 15 minutes. She was kind and understanding. I am grateful for this extraordinary customer experience. I have been using Smart park for over 15 years and I never had anything like this happen to me but they came through for me and kept me on schedule. Fantastic, thank you Judy!!! (Nice lady with the Geo) :) Paul Mihranian Lighting by Design, President read more

We used this parking service on our trip to Miami. We paid for the self serve parking which was about $40 for the 5 days. The shuttle was right behind us as we were parking. The shuttle driver took our suitcases and took two other parties and then we were off to the airport. The airport is probably 8 minutes away. It was really convenient. When we return, we will call the service to pick us up with the shuttle . read more

Never a problem when I park here. Friendly, prompt service at a great price. I've had to wait a few extra minutes during peak travel days/times, but that's to be expected. No need to park on airport property ever again! Added perk: the van/shuttle drivers that I've come into contact with are locals who are happy to talk about their favorite cheesesteak place, the sports stories you missed while out of town, or the latest traffic report when it's not "traffic on the 2's" time on KYW. read more

Very considerate employees. Everyone I encountered was helpful and responsive. And I liked how I was offered a little pack of Smarties when I checked out! read more

Always had great luck with SmartPark all most every time I call for pick up at phl there there in 10 minutes or less I had a few times it was around 20 minutes but there busy I understand that and it's fine. Always pleasant and reliable that's all I can ask for. I was sent to there Southlot a few times never a big deal it's a 5 minute ride and you get a coupon for one day free for the inconvenience no biggie. I will always use SmartPark in the future. read more

I have nothing but good things to say about Smart Park. This week will be my third reservation with them since September. Online booking is easy and convenient. The shuttle drivers are kind, courteous, and fun to chat with. What finally compelled me to write a review was the service I received today. I had a change in my travel plans last night which led me to cancel my parking reservation and rebook a new one. A representative from Smart Park called to confirm my exact reservation so that she would not cancel the wrong one. She was kind and I appreciated her going out of her way to make sure I was taken care of. Overall, Smart Park is an affordable, efficient, and pleasant company to work with. I would recommend them to anyone. Bonus: the shuttle usually finds you by your car - no need to drag your bags anywhere! read more

Do not arrive at D or E terminal and expect to be picked up. We called gave our names and terminal locations as requested, 5 vans and 45 minutes later there was finally a van with enough room for the 2 of us. No names asked for just space available. Apologies and excuses abounded, yet the lack of sincere action proves to us that Smart Park does not value our business. read more

Eh. I've had worse service and I've had better. This fell in between. We made reservations (which was good as they were booked) and the price was good. On drop off the shuttle to the van was there as soon as we parked. Everything went super smooth. The downside is they're about 15-20 min from the airport, which really matters when you arrive 2 hrs later than you were scheduled and it takes the driver 20 min to pick up you and your kids. Also, we were 19 min over the pick up time and they charged us an extra day. It was only ~$10, but it was still a little annoying. All in all, for the price it's fine. Not great, but okay. read more

I landed after midnight. No luggage ready to go. I was told someone was coming right away. There was jackhammer activity going on outside. Which they know. Fifteen minutes later I call back. Someone is coming right up. Every other company came and picked up the tired customers promptly. They were waiting to fill the car. Never again read more

Best parking experience ever! I reserved ahead of time and found a spot right as we drove in. The driver was there to pick us up before we even got our luggage out of the car! Prompt service. And it was 4am to boot. Our return experience was just as good. As we were waiting for our luggage at baggage claim, we saw 3 smart park vans pick up other clients! So you will not wait long for a return shuttle. We will definitely use Smart Park again. read more

SmartPark is hands-down the best option for parking at the airport. It is so easy to not have to worry about getting a ride, and leaving your car here for several days is totally affordable. There is always someone waiting on the lot to take you to the airport, so you never wait, and they pick you up the minute you call them to tell them you've landed. All of their staff are super friendly and they really make it easy to park at the airport. My entire family uses SmartPark religiously and we will definitely continue to do so! read more

Excellent service, quick pick up times from baggage claim, and polite drivers. I was very impressed with Smart Park as I have used other parking services in Philly and had issues. No problems here and best price. read more

So everything seemed perfect. The van picked me up at my car as soon as I pulled in and on the return trip the driver was very nice and helpful. I also like the fact that you can make reservations so you don't have to worry about the lot being full. The surprise came when I went to remote start my car. Nothing. . the battery was dead. The driver had a guy with a jump battery there in literally less than a minute. My car started right up with the jump and then I realized why my battery was dead. The car alarm light was lit on my dashboard. My car alarm must have gone off enough times to kill my battery. You see the jets come in for landings right over the parking lot and they must have set off my alarm several times. The only reason I didn't rate Smart Park five stars is because of their location right under the flight path. Overall a great experience and friendly helpful staff but don't be surprised if your battery isn't happily waiting for you. read more

They really give you great service and they really work to be sure you get to and from airport shuttle ASAP. I give them 5 stars. We had zero wait time to get on and off shuttle. Just call them when you are close to leaving and they promptly pick you up read more

Great service! Did quick research and found that most of the parking places are the same price, so I went with the reviews. Finding this place was easy and so was parking. You have the option for self-park and valet. As soon as you park your vehicle, the pick up van is pretty much there to help you with your bags. Whoever helps you with your bags gives you a card of where to call for a pick up and a place to write down where you parked your car. Instructions on the card are very easy too! Smart Park is close to the airport and is about a five minute drive max. When my husband and I came back from our trip we got our luggage and called for a pick up and gave the necessary information: name, airline, number in party, etc. The Smart Park shuttle was there to pick us up within minutes! Once we got to our car, the nice gentleman helped us with our luggage and even scraped off the ice and snow on our vehicle! Highly recommended! read more

In two words, never again. We literally stood there and watched as every single of their competitors came and went, two and three times, before Smart Park showed up (after our second call). When they did show up it was a tiny, old passenger van, where they proceeded to stuff us all in like sardines. I will NEVER use their awful service again. read more

Smart Park Jumped the Shark... Used Smart Park for years and raved about their service. Lat 4 or 5 trips, have seen a significant decline in timeliness and service. Tired of being the traveler who is the last to get picked up. Don't care how many of the sugary smarties you give me, I will never use smart park again. read more

Our experience was great this past weekend. We made a reservation online the previous night, and drove into the parking lot, and they directed us to a spot where a shuttle was already waiting. On our return, we called as soon as we got our luggage, and only had to wait 10 minutes for a shuttle (a few passed by that were full, but they made sure to send enough for all of us waiting on a rather busy Friday night). Overall, I'm very pleased and will use Smart Park again. read more

Clean, secure lot a few minutes' drive from the airport. Staff was friendly and efficient. No wait for shuttle to airport, only a few minutes on the way home. I chose this lot because of the low prices, and will use Smart Park every time I fly! read more

My wife and I were EXTREMELY satisfied with our experience! Everyone that we interacted with from Smart Park were polite, friendly, and professional. Keep up the good work! (I only wish I could say the same about our experience at the Philadelphia Airport). read more

Fantastic experience. Pulled in, someone in a van lead us to a spot, the worker loaded our luggage onto the van as soon as we parked, and then we were on the road to the airport. The whole process took 10 minutes. Today's experience was especially fast, but the parking experience is usually rather painless. Be sure to PRE-RESERVE a spot! So many people know about SmartPark and ONLY use SmartPark that a reservation is required. Google them and reserve via their website. Easy peasy. On the way back, you will call them as soon as you're ready to go. Sometimes the ride back is a little crowded or takes a longer time due to the volume of traffic at the airport, but the staff people are clearly doing their best. I highly recommend this place! Cheaper than airport parking, efficient, and you get to avoid driving your car through the airport traffic. read more

I just parked here last week for my vacation. Easy to and from the lot to the PHL airport. I got a coupon from the Clipper magazine for $5.95/day and paid $64 for 9 days- 20% service charge. Still, it's a bargain compared to the PHL garage and economy lots. Staff was friendly and helpful and were prompt to get us to our terminal gate. Simple phone call and the shuttle bus was at the baggage claim area to pick us up. read more

If I could give them a ZERO rating I would. Extremely BAD service, and rude driver. Will NEVER use again - I would rather pay more for better service. read more

We love Smart Park and have used it several times. Drivers are polite, and make me feel that there are no problems, only solutions. This is rare at PHL. There are two lots that are very accessible, and the vans seem to be running all the time. read more

Fantastic and friendly customer service on every experience dealing with them. Clean and secure parking with fast transfers and pick ups.

What a disappointment. We have been using SmartPark and it's affiliated lots for over 25 years, and we will not be doing so anymore. Smart Park used to be a dependable, friendly and smart choice for airport parking in Philadelphia. It has become the opposite of those words. Our experience began when we attempted to park at Smart Park's original lot. When we pulled up (with a reservation, keep that in mind), we were told by a person standing in the entrance "we are full, you have to go to our South Lot". I asked "do you mean Express Park South?". I received the answer "yeah". When I asked for a reason why the Smart Park lot was overflowing, and, most importantly, why did they take our reservation if they were going to oversell the amount of spots, he responded with "I dunno". He then told us to turn around with someone directly on our bumper, and spit out directions to Express Park South in an angry manner. We used Google maps to get there. We made our way to Express Park South. We followed the van to a spot (not because we were given one iota of assistance when we got there, just because we had been a client before, and knew how you were supposed to do it). After we parked, I called out to the van, because it started to leave without us. A man who worked there, came running over, and said "that one's full, you have to wait". I saw otherwise, but luckily, another van pulled up. I asked the man why should we have bothered to get a reservation for SmartPark if they weren't going to honor it, his response was: " not enough drivers, nobody wants to work, just the way of the world". What that has to do with a fundamental inability to count the number of available spaces versus reservation spots set aside is beyond me. Luckily, the van driver arrived, and took our bags to the van. We eventually made our way to the airport. On arrival back to Philadelphia: we followed procedures, called for pickup after getting our bags, and.....waited. And waited. After a 16 minute pause, I called back, and was told by a person who answered the phone: "I can't hear you, what do you want?". After shouting into the phone for a pickup, again, I ended the conversation. I then waited for another 5 minutes, and called again. I did get the person who answered the phone on the first attempt for pickup. I asked for pickup a third time, and asked why we had not been picked up. Her answer was that "we have vans that go every 10 minutes". When I stated that it was much longer than 10 minutes, she said "hold on, I will look into that" and then proceeded to HANG UP ON ME. I contemplated taking an Uber back to the lot, but the van pulled up. The driver took our bags, and drove the packed van to the lot. He did apologize for the wait. It is not, in any way, the van drivers fault that SmartPark needs to be avoided. The whole reservation and pick up system (which is handled by the dispatchers) is abysmal. Please don't be misled by the name, SmartPark is anything but that. read more

This was my best experience ever! The shuttle came right away and took us safely and quickly to the airport. On the way back, we called and the shuttle came right away. It was smooth and easy and highly recommended read more

Parking was secured and safe. We parked our car and the van was ready to take us to the airport. The staff there were nice. Will definitely use them again. read more

The employees are very friendly and nice. Location is convient and easy to get to. I had to wait 18 minutes before a shuttle picked me up. They need to have more shuttles running. Competitors shuttles passed by me 3 or 4 times before the shuttle arrived. read more

Dropping off was simple. Pick-up was easy and the van came around in less than 15 minutes. The price was very reasonable and everyone we encountered was friendly...that's probably the best thing they have going for them. read more

A winner all the way! This was my first experience with parking at the airport, so I checked out all the places on Yelp. Smart Park consistently had great reviews, so I decided to use them. I made my reservation online and they even had a coupon to use. The shuttles were clean and fast and everyone I encountered was super nice. They even give out Smartees when you pay/leave! read more

Absolutely horrible service! They are very unorganized and make you wait forever at the airport. The system they use gets very miscommunicated between drivers and overall was very hectic to get picked up. I won't use this company again! read more

Absolutely the worst customer service. Left me at the curb and drove off! Been a customer for 12 years and this is the service I get! Total crap! Won't be using them ever again. Too many other options in the area that are all about their customers. Wow. After waiting 30 mins was picked up. Never again. read more

Quick, nice, and professional. When I went to park my car the van pulled up right behind me and helped me with my luggage. We went right to the airport. On my arrival back the van was timely, and again, the gentleman was kind and helped me with my bag. Paying was so easy and quick. I have had horrific experiences at other places but the employees at this place are wonderful. I am absolutely using them again. read more

This was my first time parking my car at any parking lot. We usually take a cab or Uber to the airport, but given our new location, it wouldn't be cost effective. Our flight was leaving Philly airport at 8am on a Sunday morning. We were flying domestic, but we wanted to give ourselves more than enough time to park and get to the airport. I reserved our time for 6am. The day before, I received an email from Smart Park encouraging us to arrive 15 minutes before our scheduled time. We arrived closer to 5:50am. Once we pulled up to the gate, we were told parking was filling up and we were given the option to use the valet parking service at no additional cost. We went with it. It was actually easier because you simply pull up under a carport and transfer your luggage from your car to the shuttle. Before you leave, they provide you with a card with a number to call and instructions for when you return. Upon returning, once we retrieved our luggage from baggage claim, we called the number on the card provided, gave them our ticket number, valet check number and the number of individuals in our party. We may have waited for maybe 10 minutes for our van to arrive. When it arrived, the driver loaded our luggage on to the van and we got to the Smart Park lot in about 10 minutes. Upon arrival, our car was waiting for us. The driver unloaded the van and placed all of our luggage right near our car. On the way out, we paid our balance and that was it. No hidden fees or charges. Everything was smooth. I will definitely use Smart Park again. I recommend the valet parking service. It's convenient having your car right there under the carport waiting for you when you arrive. Also, they really stress that you retrieve your luggage first before calling them. There have been times when they'll get a call once travelers get off of their flight before even going to baggage claim. Sometimes, baggage claim takes a while and they can't necessarily wait around for you to collect your bags when they're making constant trips back and forth to the airport. read more

Excellent customer service! This was by far my best experience with an airport parking service.

Fantastic, expeditious service! Very accommodating and friendly staff. I will definitely use this service again in the future.