Excellent Service & Fair Prices! Seamless installation process from first contact to post completion. Great communication and will work tirelessly until you are completely satisfied. After our last alarm company went out of business it was time to update our alarm system and add a security camera system. After reaching Smart Shield on Yelp, Ron got back to me right away and set up an appointment to meet within a day or two. Ron was friendly and took careful notes on what I wanted in my home security system. Ron was able to email me a quote that day. Ron and Keren thoughtfully answered all of my questions about contracts and warranties. Installation of our system was completed much quicker than expected in about a day. Tony and Yud installed the alarm system with many window and glass break sensors, smoke and carbon monoxide detectors, smart deadbolt locks, landscaping light automation etc. Yud, Caleb, and Steve installed 11 CCTV dome cameras one of which required a wireless bridge to run several hundred feet to a gate were installed seamlessly with no external conduit or ugly wires. I am very happy with my security system. read more

Great Company! Very quick response from the company after reaching out. Talk to Ron, he's very nice! Ron was the one who came out to see the property to give quote. He gave all the information on what they offer and he was very patient with all the questions we had. Flash Forward- Installation process- the technicians are friendly and try to work with your schedule. Tech Support- we usually talk to Karen, she's is very polite and willing to answer questions. Will plan to use them again for installation for another property. read more

Smart shields owner Ron came to our home to give us a quote for alarm installed and cameras. I was ADT customer for many years because their prices.. I just moved in with my boyfriend and asked him to install alarm. ADT as a returned customer gave us a discount and my boyfriend wanted to go with a local company in Carlsbad CA. Smart Shield Prices we're Extremely lower than ADT with more security for our house... Ron the owner gave us his cell phone number so I can call or text any time for anything... His prices are low and the customer service Superior. Thank you Ron for your VIP treatment read more

I've had the Smart Shield Security system for a few years, and I just put up with a ton of issues just because it more or less worked and I spent a lot of money to get it installed. The issues included the two way intercom on the controller has never worked correctly. Several service calls later and I have always had the same issue. The door lock status is always wrong, and the automatic lights work erratically at best. The cameras installed with my system work OK in the daylight, but are completely worthless at night when I need them. The last straw was a billing dispute with the monitoring company and they tried to tie me into another 3 year contract by promising "free repairs" NO thanks I will be shopping for a new system and these guys are not it. read more

We have just moved into a new house a month ago, we immediately wanted to install some home automation devices and alarm system and cameras. I've started to shop around and got 4 quotes, they were all pretty much the same, just smart shield had something different, unique technology that combined all our needs in one system, it will let us control our thermostat, locks, lights and garage door, and of course the cameras and alarm. We also got the upgrade video monitoring that is super nice. We have been using the system for the last month and we just love it, it works great, no issues at all. The process with smart shield from start to finish was easy and smooth, we felt that they were always very honest with us. Thanks for everyone that helped us Ron, Keren , Caleb , Anthony, Yud read more

We had the pleasure off using smart shield for our security services. We had them install a brand new alarm system with doorbell camera and smart lock and outdoor cameras. We can't be more happy with the work they did and the system they have provided us. The techs set down with us after installation and walked us through the system for 2 hours. We are super happy with the customer service and the security system and will definitely recommend them to anyone looking for security in the San Diego area read more

I never thought I a company could get a 5 star review from me for NOT doing business with them. Boy was I wrong. I am genuinely sad I didn't do business with them - and I do not mean in a sarcastic way. (I had to cancel for reasons beyond my control) The other reviews are spot on, Ron came promptly, and made sure I was quoted a fair, and VERY reasonable price - even going through the cancellation process was better than I could ask for. Keren was prompt and got me the a swift response and provided follow up to concerns I had. Thank you smart shield; I highly recommend Ron, Keren, and the rest of the Smart Shield team for anyone looking to install an alarm system for their home or homes from a honest, local, and knowledgeable company. read more

I had smart shield install a full smart home security system (that I just LOVE) it helps me control my life. We also had them do mesh network and some CCTV cameras that are fantastic. I have to be honest here and say that I'm very impressed from the quality of workmanship and personal that showed up. They were super professional and polite, they treated our house as if it's their own. The price was fantastic compared to the other 2 quotes we received. Overall 7 stars company!!! read more

Ron and the team at Smart Shield were remarkable. Ron (Owner) came out personally to assess my security needs and I was completely comfortable following his lead. Fast forward a week and the installation is complete! The installation team was arrived on time, worked diligently and efficiently to get everything done in top notch fashion. Every expectation set, was met! Thrilled with the experience and the system installed! read more

Finally a honest security company! Thanks to yelp I found smart Shield, after a long search and having 3 companies come out giving me quotes I almost gave up putting a alarm system, I felt everyone is trying to sell me stuff I don't need and just wanted me to sign the contract. Fortunately I contacted smart shield, they set the appointment for the following week and I was so happy that finally someone cared about my needs and my family needs and didn't just want to sell me. They were easy to deal, no pushy sales and they kept their word on everything they promised. It's very hard to find a honest company this days but smart shield is as honest it gets. I'm so happy I found them. Thanks allot smart shield team. I will definitely spread the word! read more

We contacted Smart Shield for a consultation and quote to install a comprehensive alarm system at our home. Ron came out the very next day and walked us through everything they had to offer. He was punctual, personable and incredibly helpful when it came to walking us through our options and making fantastic recommendations to ensure we were completely covered. Ultimately, in addition to the camera system, we included the smart controller for the garage door and front door. The team that came to install the following week also did a fantastic job. Tony was the installer who put in all of the components once the wires were run. He also was awesome when it came time to educate us on how the whole system worked -- not only within the house on the main panel, but also through the user-friendly phone app. Later that night, we even got to test out the awesome new setup after inadvertently locking ourselves out of the house. Go figure. BUT, all functioned properly and we were able to get everyone inside and the kids off to bed without a problem at all. A+ customer service and overall experience! Thanks again! read more

Service and product quality upfront. After talking to four companies Smart Shield had the best product and service. I have one week with the system and the security cameras as great, no hiccups and easy to work. Ron has a great team and best customer service. The installation was on time and very professional by Ayub and Kaleb (kuddos to them). Right now we went with four wired starlight cameras and they pick up everything - I am amazed with the quality. Good for protecting your property and those wonderful packages that frequently come in to your home, definitely provides piece of mind and just having them visible is a good deterrent. Happy with the product. read more

We've been needing to have security cameras installed so when it came time, I turned to Yelp. Well, Smart Shield Systems was clearly the most well reviewed and well liked- for good reason! Rotem and his team have been an absolutely joy to work with and did a wonderful job! They were friendly, efficient and installed a very easy to use system. We're very happy and I will refer them to everyone I know! read more

Very mediocre company and I'm pissed I'm locked in for a few years. So my alarm isn't working. Doesn't record. Super right? I've been asking for help. "They'll call you back" they say. Sure they do. Like 10 minutes before they close. Then when you call they're closed and have to repeat the process. They had someone walk me thru online setting. Yup same thing doesn't work. Smoke alarm went off doesn't go off either. It did within the first few months that I got it. Anyhow. Finally after begging they say they'll send someone out to me. Just for the mere price of $65. Ya know to have them restore a kind of important feature and possibly one of the key reasons why I opted for an alarm. I bought a ring alarm for my other property. Next time I'll just switch to them. This is insane. Do yourselves a favor and find someone else. read more

Smart Shield Systems - $65 trip fee. Multiple calls and submissions thru the site even a walk thru plus supposedly an update was performed but still nothing. - Security Systems Near Me - San Diego, California

Big thanks to smart shield. They delivered on everything they promised and more. From start to finish it was a great experience for us. There system is nothing but amazing, they also were able to connect my existing garage opener and 2 existing light dimmers to our system with no charge, thanks for this. The cameras great with a clear image. Thanks everyone on the team that helped us. We will for sure be back for more read more

They just installed 4 CCTV cameras and 1 ring and I couldn't be happier. Awesome customer service from Ron in sales, to Karen behind the phone and Yud with his install team. I would definitely recommend them to anyone in the market for some extra security Never done this before, but felt compelled to edit my prior review... The first weekend I had the alarm installed, that same Saturday we had our first false alarm. That next Monday I received a $400 bill by the SD Police because apparently you need a $10 permit to have a alarm. When I contacted them they said it's written on the contract...which it is not. They then tell me they told me over the phone and the sales rep supposedly told me. None of that was true. I told them that had I known, I would have paid a merely $10 and gotten the permit. They didn't even look into what caused the false alarm. To top things off, I got 5 cameras total...4 CCTV and 1 ring to my outside yard because I didn't have power. At the time of sales appointment, they told me as long as I get power their(outdoor outlet) I can change the ring to my fifth CCTV for $270. After I got the outlet approval from my landlord, I went back to them to say that I'm ready for the 5th CCTV . They now told me instead of $270 , it would be $970 to add one camera...when all 5 cost me $2,300. After I told them that I wasn't happy about getting a $400 ticket they told me to negotiate with the police...which doesn't work. Instead of offering some kind of break on the 5th camera, they tripled the price. Just be straight up with people from the beginning, no one has time for gimmicks. I was also told I would get a follow up from the office regarding my $400 bill...that didn't happen either. read more

I couldn't be happier with my experience With this company. Ron from Smart Shield always takes great care of his customers. I can sleep well knowing that I have the best alarm company on the market protecting my family, and it's Ron's professionalism and character that gives me that peace of mind. Thanks Smart Shield! read more

Great service, thanks guys now we have full control:) Dre price also was the best price after we shop around... everything that you need as a client. Thanks again! read more

This guys really know what their stuff. I had a great experience all the way working with smart shield. I got 3 different quotes from different companies but smart shield were the best fit for us. They offer what other company's just don't offer. Their alarm system is just much better and the best part is the home automation that comes with it. Just makes life easier. We also put in some smart starlight cameras that just work perfectly, the picture is very clear. I want to thank the whole team for a great experience. read more

We have installed this alarm and camera system at our home/office and have had this for a few months. The alarm system is good and works well along with door locks. We can control remotely, which is very handy. I was very happy with the installation process of the alarm and cameras. They were clean and tidy. My problem is the camera system. It does not integrate with the alarm and the program for the camera could be the worst I've used for a camera security system. If you use cameras to detect movement, I'd recommend you look at it first...it's called SmartPSS. It seems like this program is more designed for real time security vs. alerts when there is cross line or motion detection. I can't get notification alerts to match up with app notifications. Tech support (not Karen) for SmartPSS is very difficult to communicate with and when I work with them it takes a very long time. The camera quality is great but I'm not getting the alerts I would like from this. I would not use these cameras again with this app. UPDATE: company asked me to put to 5 star review from my 3 stars with a promise of an improved camera app. Unfortunately this has not happened. There is a new app that looks different but works exactly the same as the old one. read more

So I recently moved into a sketchy neighborhood where there are a lot of homeless people lurking about (I know they are friendly in the day!) but I was really concerned they might break into my place, and steal a family heirloom or my girlfriend while we were sleeping. I shopped around and this place had great customer service with a well priced product. I gotta say, I haven't slept so well since I moved in! PS: get the wireless one (so no one can tamper with it). read more

I found smart Shield on yelp, and surprise, surprise yelp wasn't wrong. They are definitely a 5 star company from start to finish. They delivered on everything they promised and more. The quality off the equipment is super. The techs were great and even put bootees on their shoes. I'm very impressed and will definitely recommend them to everyone looking for great alarm company! read more

From start to finish - extremely unprofessional, terrible customer service and overpriced. I paid a lot of money to have cameras put in all around my home. The installer was creepy; he left bits of wiring, plastic, trash all over my house and even found one of his tools; and he removed the insulation in the attic to put in wiring but then never put the insulation back (which was discovered after we were constantly having to run our heater and spending tons of money do so). The cameras were accessible through an app on my phone, but then I got a new phone and it turns out that my account was not set up properly and was not linked to my email and had no way to access my cameras anymore. I called, got transferred and run around through various departments and then finally got emailed back and told that they would come back out for $95. I said that it wasn't right that I had to pay for them to fix their own mistake and they just never responded to me. I wrote again and still nothing. Terrible customer support or lack thereof! read more

I've had smart shield for exactly a year now, let me share with you that we are extremely happy with the service they provide our family, the equipment is top notch and the quality of service including the technician is great. You can't ask for more then a service provider. We will definitely recommend them to anyone looking for a great alarm company read more

I would give this 100 stars if I can. After having a security system for 7 years with a national company we decided to upgrade. We've looked around for quite a bit and after talking to 5 different companies we decided smart Shield is the best fit for us. From the initial call to the last it was nothing short than excellent, The system has so much upgrades and the smart home devices are fantastic. You can set up your system exactly as you want it. When you put your code in your lock the system will disarm and lights turn on! I still can't believe it. We also installed 3 motorized lense cameras that are fantastic. I highly recommend smart shield to everyone looking to a phenomenal security system. Thanks again and keep us the excellent work read more

The best you can get! I used them for my security at home and in my business. I just love the automation part. I can control my locks, thermostat and lights. It's just amazing! We also installed cameras on the house with face recognition, the picture is clear as it can get. The installation was great and clean and pricing was the best out of the 3 quotes I got. Thanks smart shield. read more

Just want to thank you guys so much for all your help, I highly highly recommend Rotem, to anyone looking for a security system in your home! When searching for a good company I had a few different estimates and they are by far the most competitive and most knowledgeable. I felt very very comfortable with their employees and my home feels so much more safe. Thank you for all your help, and I hope everyone who is looking for a security system calls you guys trust me when I say their the best. I will recommend them to all my friends and you should too! read more

I've used smart shield to protect my house, I can't be more happy with the system and the service they provided us. Everything was great from the getgo. The system is unbelievable, when I come home and open my garage door from the app the lock unlocks automatically, the system gets disarmed, lights turn on and the a/c starts working! I never in my life imagined this technology. Just WOW! We also installed 3 face detection cameras and it works great. The office support and tech support is super. If you are in a need for security this is the company you want, trust me! Thanks smart Shield read more

So thankful to have found Smart Shield Systems on Yelp! After careful examination of reading their reviews and the experiences that others have shared, I promptly requested an consultation for myself. Ron, the representative that came out was not only friendly, but extremely knowledgable about home security and what he felt would be the best tailored security program for my needs. I was scheduled with installation in less than one week from making the decision to switch. Smart Shield Systems is not the biggest company around, but I am not choosing them because of their size, but I am choosing them because they are professional, as well as they offer great pricing for the most current and up-to-date in home security technology. I am leaving a much larger, nationwide security system because what they were giving me at a ridiculously expensive price was lackluster and their system pales in comparison to what I am getting now with Smart Shields. The installation crew that they sent to my home were very knowledgeable and time efficient with my install. All of my questions and concerns have been addressed and I am EXTREMELY happy with my decision to choose this company! Thank you! read more

Sent them a request for a quote through Yelp and received an immediate (less than 10 minute) reply stating I would be contacted shortly. Got a call from Ron within the hour and scheduled an appointment for same day, talk about service and accommodation. Ron arrived (super punctual), reviewed the existing alarm configuration and consulted with us regarding our needs, making recommendations to secure the house for the best price. The installers arrived on the scheduled time and day and did a superb job, both in terms of checking All the existing wiring and updating the system flawlessly. Super clean and took care to leave everything clean and organized. The tech showed us how to download the phone application, walked us through the app, wall panel, and everything that was installed. So far, I'm very pleased with the service, Ron, and his company. We set off the alarm the night it was installed to test the sounds inside the house, thinking it was not being monitored yet.... Oh surprise, we got a call making sure everything was okay. Great job!!! read more

I called SSS on a Monday and by Friday, Ron (one of the owners) was at my house giving me a quote on what I need to secure my house. Ron was as friendly as you could ever have hoped and put me at ease about my security concerns. He quickly assessed what I needed and did not oversell me on anything. I had a quite that night and then by Monday morning, his team reached out to me with a contract and a time for installation. I was up and running on Wednesday. Excellent experience and I am extremely happy with my new home security set up. Great company and excellent personal service. Highly recommended. read more

Simply an outstanding experience from beginning to end. Ron is fantastic in sales and the entire support team has been incredible. Install was fast, clean, and professional. Follow ups have been prompt and service all around has been stellar. I can't say enough about this company and its representatives at every level. This is where to go for any of your security needs. read more

After a recent traumatizing incident, I decided I needed to get a security system. After doing some research and speaking with Ron at SSS- I felt really good about choosing Smart Shield Systems. Everyone throughout the process was very nice, installation was very smooth and the security system is up and running. I recently tripped the alarm on accident as I forgot to disable it - and I got a call through the intercom to check in and make sure I was doing OK, even after I had disarmed the alarm. The quick response time makes me feel very safe and secure - really happy I went with Smart Shield. read more

After canceling ADT due to subpar service, I was looking for better options when researching an alarm company. Ron came out and was extremely helpful in answering my questions and advising me on various options I have. He explained far better options then ADT could offer and I am getting way more for the money then ADT! Thank you!!! Update.. they installed today and did a great job. They ensured I understood and again even called once it was installed to make sure I knew all Info needed! They really paid attention to detail which I appreciated! Thanks again! read more

We have been using security systems for the last 9 years. I've never seen something more interactive then smart shield system. Beside the fact that the alarm system is fantastic and has a 2way voice it also comes with a some smart home features. The most amazing is that the devices actually talk to one another. So we have a setup that every time we come home and put our code in the smart lock it automatically disarms the system and turn on lights. Or when we leave one of the doors open more than 5 minutes it will shut off the a/c. And much more. The service was excellent and installation was fast & clean. Just love the system. read more

Decided to go with this company as many of my neighbors have this system as well who only provided great feedback. From start to finish, everything was seamless and customer service has been very responsive to fix a couple of minor issues that happened post installation. Everything is working well and we are very happy to be one of their customer now knowing that they are here to serve our overall security needs. Keep up the great job guys! read more

Really happy with the install. They were super clean with the wiring of our cameras and very thorough. Camera quality is great and customer service is amazing. The technology is also super cool and very easy to use. This is the second alarm company we have used and Smart Shields exceeded our expectations and surpassed the other company by far. So glad we went with them! read more

Smartshield was the only company who responded to my inquiry using Yelp on a mid-December Saturday and Ron Levy, owner, made an appointment for the next day, a Sunday! He showed up on time and made suggestions as to best equip my home. His written estimate came via e mail the very next day as promised. I highly recommend your considering Smartshield! read more

Ron and the team at smartshield did an incredible job installing multiple smart home devices. They are experts not just for the security but home automation as well. I highly recommend the SmartShield Security Services team. Their knowledgeable team of technicians are experts with the Alarm dot com app that helps me control everything in my home, including my Sonos as well as Alexa and smart lighting! KUDOS SmartShield! read more

Alarm Relay was referred to me by my neighbor and they had used them at a previous home and raved about them. Now that I am a customer of Alarm Relay, I know why! The whole process, from my first inquiry call to having it installed was fantastic. EVERYONE I interacted with was friendly, helpful and professional. The whole installation process went smoothly and the App that you use is so easy! I highly recommend Alarm Relay to anyone wanting a security system. read more