Nail in the tire. Called and Lance said he can take me right in. In and out in less than an hour…read more Great service!

Picked up a screw in my Tesla Model S which required a replacement tire. NTB had the tire in…read morestock, and was able to repair my vehicle the day I called to get it fixed. I love that they had the inventory on-hand for a quick repair, and Moe at the front desk was great. I won't get my tires fixed anywhere else.

I have a firestone customer since 2008 and I have been using this store since 2015! the Columbia…read morestore is the best firestone store bar none! James, the store manager is wonderful guy who will go the extra mile to get your vehicle fixed. He knows my vehicles inside and out and always gets whatever discounts he can to bring down my maintenance and repair bills! just saved $555 on a $2000 bill! Can't beat that!

I hit some object on RTE 29 on Saturday night. My tire ripped to shreds and lost immediate…read morepressure on my 5 month vehicle. I drove to Firestone to see the manager James, as he was pleasant a few years back. James wasn't in at the time, but Chaz was friendly and insightful about my tire. I wasn't able to get a tire and took right out. But Chaz said that I could lever my rim and they would contact me upon arrival of y new tire. I missed the call , but I called to find out if they were able to help me.. I have a demanding job with slightly longer hours and would be to the center around 20 minutes to close.. The gentleman who helped me and the tire installer were both pleasant , patient and calm. Customer Service ... Top Notch!!!

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took care of my md state inspection in a timely manner. Good communication. Keith was very helpful.read more

Came in on a rainy Monday to get new tires. Booked my appointment through the Goodyear website…read moreafter seeing a good deal for a set of tires. Originally I had an appointment for Friday but the shop was actually closed that date and I was rescheduled until Monday.Check in process was easy. I just came in, gave them my name and dropped off my key. I chose to leave my vehicle there because they said the wait would be a few hours. It's close by home so decided to just head back to get some things done around the house. I got a call about 3 hours later that my vehicle was done. When I picked it up there were no additional charges. Tires were reasonably priced. Much cheaper than the dealership. I would bring my vehicle back again.

I cannot say enough amazing things about the team at Ken's in Columbia. I found myself at the Exxon…read moregas station nearby. When I got a flat tire I went in to Ken's to see if they may be able to help me as I was stuck with my toddler and newborn. From the moment I stepped inside the team was kind, thoughtful, and courteous. They went above and beyond to help my family. Without an appointment, they still prioritized the work. They helped me bring my car over from where we had broken down, assessed any damage, and made a point to find the parts necessary to fix it. They also offered to help in anyway with my kids in the waiting room. They personally went and found the tire I needed, even though they didn't have it in stock and sent a staff member to retrieve it as soon as possible. I highly recommend their dedicated work and exceptional customer service! I would highly recommend Ken's service center to anyone. I know that I will come back for any work that I need done in the future. So happy to have found an amazing service center with dedicated and wonderful service technicians.

Very professional staff, I will be back nice service. There were three young men working today and…read morethey did a fantastic job. With diagnosing the problem with the tires and giving me the best service.

AVOID THIS PLACE AT ALL COSTS!!!! I chose this shop on Saturday as it's a name brand shop so I…read morethought I'd be more likely to have a smooth experience getting new tires but it was the worst experience ever. Darnell handled my car and damaged it and tried to claim it came in like that... Even after providing time stamped picture proof that it did not.... He still did not take accountability. He was also very rude and was arguing more than he was giving me a solution... He told me he'd talk to the manager about it and have him call me after reviewing camera footage on Monday. Today's Wednesday and I had to call them, just for his manager to tell me Darnell didn't even say anything about the incident to him. On the day I was supposed to pick up the car, after the communicated pick up time, I called about 3-4 times and not a single answer, my brother calls once and an immediate answer. Very suspicious and very unprofessional, seems like they intentionally did not pick up my calls as they were probably trying to fix it. Don't expect any accountability from these jerks. This is my first ever Google review as this was just unacceptable, I had to warn others. STAY AWAY!!! Edit: took them 4 hours for 4 tires btw. No alignment. Insane.

I had a really positive experience at Mr. Tire on Dobbin Rd in Columbia. I initially brought my car…read morein for two new tires and to have a plastic piece underneath the front fender reattached after snow knocked it loose and it was dragging under my car. From the very beginning, the experience stood out. I called several shops to compare pricing, and Mr. Tire was by far the most responsive and helpful. I really appreciated the upfront pricing and the fact that they were able to get to my car the same day, even though they had to order the specific tires I wanted. When the tires arrived, I had a medical emergency with my son and was not sure I would make my appointment. Kevin was incredibly understanding and let me know the latest I could arrive and still have the work completed that day. I was able to make it in time, and they got everything done while I waited. The waiting area is spacious, and the WiFi is solid, which allowed me to get work done without any inconvenience. They also reattached the plastic piece under the car at no charge, which I really appreciated. There was one small oversight. I had asked for a tire to be plugged or patched, and it was missed during the initial visit. However, they immediately took responsibility for it and repaired it at no charge the very next day. That level of accountability goes a long way with me. Overall, I have zero issues with the customer service I ultimately received. They were responsive, professional, and made things right when needed. I would absolutely return here again.

Absolutely awful. Please do not go here. I never leave bad reviews, but even 1 star is too high…read morefor this place. Misdiagnosed the issue with our car and charged $1000+ for repairs. After the issue continued to happen repeatedly, even after them "repairing" it twice, we took our car to a more reputable repair shop who was immediately able to diagnose the issue - an issue entirely different than what Mr. Tire repeatedly claimed was the problem. On top of it, the manager was rude and dismissive - obviously defensive over his awful service. Will ensure no one we know ever goes to this Mr. Tire location or any other.

I've had some really awful experiences with mechanics since I moved to the area 18 months ago…read more I've tried Dobbin Auto Repair, an Exxon in Columbia, AAA in Laurel, and two dealerships -- all of which were the worst experiences I've ever had with mechanics. River Hill Sunoco got my car running better than it has in over a year, and I finally feel safe on the road again. They treated me with respect and patiently listened to the list of issues I was experiencing. They quickly diagnosed the issue, fully explained it to me, and completed the repair within a couple of hours. I can't say enough about how great my experience was!

In spite of the pecuniary wealth of Clarksville, the area is generally destitute when it comes to…read moreautomotive knowledge. The River Hill Sunoco preys on this ignorance. Late one night, my girlfriend got a flat tire. As I have done dozens, if not hundreds, of times in my life, I removed the old wheel/tire and put on the spare using nothing more than a scissors jack and lug wrench. As I replaced the lug nuts, I threaded them and tightened by hand before using the lug wrench for one last fastening. As it turned out, there was a hole in the sidewall of the old tire, so Sunoco ordered a new tire that was expected to arrive in a few days. In order for us to commute to Baltimore on the spare, "John" the technician tightened up the lug nuts. "John" did so with an air impact wrench (also known as an air hammer, pneumatic impact wrench, etc). A few days later, we took the car back for Sunoco to install the new tire. This time, the Sunoco technician had difficulty removing one of the lug nuts, and one of the studs snapped. After replacing the tire, Sunoco capped the broken stud and offered to replace it at a cost of approximately $100. Through an apparent miscommunication, Sunoco never ordered the new stud, so we took the car elsewhere for repair. At the other garage, my mechanic had to use a breaker bar to remove two of the lug nuts because Sunoco had over-tightened them (see attached photo showing metal shavings from the other over-tightened lug nuts next to the broken stud). Due to the numerous damaged studs, we replaced the entire wheel hub assembly. Naturally, this cost more and caused major inconvenience as the car could not be driven for several days. An objective analysis of the facts leads inescapably to the conclusion that Sunoco over-tightened the lug nuts, causing the catastrophic failure (breaking) of one stud and the effective destruction of two others. When the first stud snapped, Sunoco did not mention any issue with any of the other lugs or studs. The vehicle was entirely within the control of Sunoco, and it was Sunoco that once again tightened the lugs after they replaced the tire. The thing speaks for itself: only Sunoco could have caused the damage to the second and third studs, and the circumstances strongly suggest Sunoco's fault for the first. Through its manager, Adam, Sunoco has enumerated several excuses to absolve itself. First, Sunoco alleged that I "cross-threaded" the lug nuts when I put on the spare. I reiterate that I hand-tightened the lug nuts, and this excuse does not account for the destruction of the second and third studs, which happened after Sunoco replaced the tire. When confronted with the issue of the additional lug nuts' destruction, Sunoco then blamed me for not making the lug nuts tight enough after the tire change and alleged the wheel was "like a loose tooth" when it arrived at Sunoco (which, of course, undercuts its "cross-threaded" theory). Admittedly, I did not have a torque wrench, but to think the lug nuts had come loose on the short drive to Sunoco strains credulity. If it were true, why then did Sunoco not note damage to the other studs at that point? Oddly, Adam denied knowledge of any technician named "John" employed at Sunoco, though he admitted a technician with a similar sounding name does work there (other social media posts about the River Hill Sunoco, e.g. Anglie's List, mention an employee named "John."). Just so there is no confusion, "John" is the technician who has family in the south of France, though I'm sure Adam knew exactly who I was referencing.