I tell you what, days in the phone with cox and getting nowhere, we finally called the local store…read more The employee there gave us more info than anyone did over those previous days. He told us our router was old and obsolete and that we could have a new one for no additional charge. We swapped it out, changed our passwords and most of the problems disappeared. He also showed us a program on our phones to show us exactly where our data was spiking, and that was the fix! We had a google glitch that was killing our data. Problem solved!

Horrible experience. Cox started raising my $60.00 a month bill for unlimited internet. Well they…read moresaid I went over my limit?? how is that "unlimited" they started charging me $10 bucks for every gig I went over a certain number of gigs. Apparently, I went 6 gigs over in 1 month so there was an additional 60 bucks, basically my bill doubled! I had done nothing different from the prior year I had service with them, that was weird. The next month they said I went 7 gigs over. So, my bill was $130. I called customer service and talked to someone in another country, clearly not named Steve but prob Sarvesh. I got nowhere with that call. Then they shut off my service after only 2 months WTF! I called again to complain and got some rando chick from the Slumdog millionaire club who was not understanding the situation. I literally told her, "Either you are AI that does not understand ROI and customer retention, or you are a really slow human!" she just stuck to the prewritten script and said I can't reverse the charges, I said yes, you CAN! but wont. So, you are willing to lose a lifelong customer for $110.00 dollars. They tried upselling me and wanted more money and I said to go F yourself are you deaf? I said Bye Felicia! I am not paying a dime and to lose my number. Have fun playing with your own COX ! Corporate greed at its finest my friends.

I ordered a TV service to my shop, and José was referred to me by one of my costumer. José did a…read moregreat job installing my TVs and my satellite, and giving me the best value package deal out there, guaranteed! The quality service was beyond expectations! You go with José, you can't go wrong! Definitely 5 stars Thank you

From the owner: Vivint Alarm System Retailer Dish Retailer and Repair…read moreAt&t Retailer and Repair Direct TV Retailer and Repair Exede Retailer and Repair Voip Video, Internet and Telephone Installation and Service Calls

Jolena Thouchalanh Provided personal, professional and very effective responsive service to me, a…read more92 year old, when online resources failed. Give her a day off. she works at the Black Mountain Rd Spectrum store Allen Rachel Rancho Bernardo

Disgusting service. Visited this location twice, and both times faced complete incompetence wrapped…read morein fake, polite smiles. Staff says all the right words like "hello," "thank you," and "have a good day," but does absolutely nothing to actually help resolve the issue. It feels less like customer service and more like polite mockery. Smiling straight to your face while failing to provide basic assistance is unacceptable. Extremely disappointed.

Great experience with this company. Everything was quickly and professionally installed. The…read moreinstaller took the time to spend with me to make sure I was proficient on operating the satellite system before he left. I would highly recommend them to anyone including my friends and family.

When I approached first by Robert, the dealer for at& T at the sunset market in Oceanside, Ca. I…read morewasn't ready than to switch my provider, cox at that time, with direct t.v. As he was represented at that specific day. I came back again to the same place I met Robert before, and after so many disappointments from cox t.v. I decided to go ahead and switch to direct t.v. They gave me an excellent deal that I couldn't pass by and for all the channels that I got, I thought that it was a bargain what I'm paying for it now. The picture is clear. Comes quickly and the remote control it's easy and fun to play with. Joseph was so kind and nice to me and offered to help me to go through with all the information process if I'll not understand exactly how to do it. He was patience and very helpful and gave me great support to have better knowledge of the program that I still have to learn a little more. Philip, the installer was nice, kind and very informative & showed me exactly how to do any thing that I've asked him on the spot. I couldn't be more happy and thankful to this wonderful people that gave me such a great deal that saved me over $50 a month for all that extra channels that I'm so much enjoying from and the kindness and support that I still have from this company and their wonderful people, is priceless to me! I'll be happy to stay with direct t.v. As long as they'll let me because of all that generosity, service & lots of savings that they offered me & still honored that. You guys are the BEST! Thanks God I found you when I really needed the change! I'll be happy to recommend to any body I know about your great & incredible service that you offer & I'm sure every body will appreciate it when they'll try. I know I definitely am!

Very difficult to communicate with company and expensive services . It's now part of AT&T and they…read moreare as bad as each other when it comes to service and pricing. I trusted one of their sales people and I was very clear I did not want autopay, he lied and set me up for it!

DIRECTV and Dish Network are equally horrible. I've had both of them over the years. Their Service…read moreis very expensive. To try and cancel you're on hold for about an hour and they will not let you cancel until you make multiple tries. Would give them zero stars if I could. I think they're pretty much going bankrupt as they have not kept up with new technologies. Best of luck with them.

Excellent service all the way around. Honest, professional and reasonable. Labor for service call…read morewas $239 which included trying to repair onsite, taking back to shop for further testing of power board, ordering new power board and delivery of repaired TV. It was due to SDG&E power failure. We ended up spending $560 including parts to repair our 75" Sony Bravia which would have cost us $1,400 to replace.

We called California Video Repair when we were having issues with our LG tv. Service and…read moreresponsiveness was outstanding! He correctly diagnosed the problem over the phone and came out and fixed it in no time. Very reasonable cost, also. I highly recommend them!!

We were delighted with the wonderful service we received from John. He c ame to our home twice to…read moremake sure we had the necessary service we wanted to view programs on Saturday and Sunday. He truly went the extra miles!

Had Orion Internet installed today in Rancho Santa Fe. Very few affordable options in my area. ATT…read more1 bar of cell service at my location so 5G not an option. Was limping along with DSL. Their installation today was great. Very professional, great customer service. I now have speedy internet/wifi at a reasonable / competitive price. Thanks to the Orion team.

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

The service I requested was performed quickly, quietly and at the price quoted. The noisy dish is…read moregone as it is dangling cables and I am a very happy person.

WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!

I'm usually willing to give people a benefit of the doubt, but honestly, I should trust my gut more…read morewhen there are multiple red flags from the start. I reached out to Empire Satellites Inc after looking online for someone to install my new Starlink dish. Chris responded promptly via text from a different number (red flag number one). Quoted a price for the install - $349, which I thought was reasonable. Set up an appointment for the same day at 2:30pm. At 3:00 get a text that he we will be "couple of hours late" (red flag number two). OK, no problem. Finally shows up at 6:10pm. Started to look around the house to find a good location to mount the dish. Settle on a tall side gable (single story house), but his ladder is only 18', so he says that that's as high as he can mount it, not at the gable apex. Not ideal, but OK. Casually mentions that he charges an extra $100 for the "attic work" (major red flag number three). As if most people expect to have wires hanging on their exterior walls? I don't argue, but at this point I am really expecting to see stellar work quality, above and beyond attention to detail. This is where things really go to shit. Chris gets up to the facia and starts mounting the dish in a mount that I provided. I am looking from below and clearly can see that the mount is not plumb and is wobbling, as he puts three lugnut screws through the facia. He assures me that it is plenty stable. Red flag number four. Drills a hole through the wall for the cable and goes inside the house to fish for it in the attic. In the meantime, I get up the ladder and take a picture of the mount. It is clearly not fully bolted to the facia, with one of the bolts screwed at a 45 degree angle. The thing wobbles like crazy. Thirty minutes later, and two more holes in the ceiling plate from the attic, the cable is still not down to the final location, despite the fact that 5 extra ethernet cables were routed through the same wall from the attic by my electrician a few weeks before. Chris offers to surface mount the wire to the wall in the finished pantry room - ugliest, laziest install ever. Red flag number five. This is when I say "that's enough" and kick him out of my house. He is genuinely surprised when I offer to pay him only $250 for the horrendous job he did, and not the full $450 he was expecting. Before he leaves, he blames me for providing a bad mount for the dish, and tries to upsell his own mount for $100. Unbelievable. I have worked with dozens of subs int he last two years while building my house, and know my way around tools and trades. This was one of the worst experiences. The guy has the worst work ethic and zero integrity.

We've been using SDB's service for nearly 5 years and am really pleased with the quality of…read moreservice, support and the price-point is decent. We live in an area of Bonsall that has no other broadband options, other than satellite. Kind of a broadband dark spot. Just from that standpoint, SDB has been a godsend. I work from home and am utterly dependent on reliable, high quality/speed internet service. Speeds average from 70Mbps to around 100Mbps. Pings are decent at around 14-20ms. When streaming HD content, we never have issues with feed being interrupted. There have been a few outages over the years, but they never seem to last long. And whenever I've called SDB's tech support they have always been very informative, helpful and patient. I've read some of the negative reviews and am sorry that others have had issues--I wonder if that's location-specific. Some of us in more rural areas can find it difficult to find reliable service. All I can say is that, for me, SDB has been completely first rate on all fronts, and I've dealt with AT&T, Cox, Comcast and a few others over the years, none of which have been as reliable or as helpful as SDB.

I will add that as soon as I became aware of the previously past due amount, I immediately paid it,…read moreonce someone finally gave me the details that allowed me to do so. It's great to hear that they "reached out" to apologize. Unfortunately, they didn't leave any message so there's no way for me to have known. It seems like now it's on me that they didn't hear back. Once again, it looks like my bad here.