The worst! Internet hasn't worked well for3 months !ridiculous and then they call to offer more services

Hi, I've been a paying cox customer for the last 2 years at my home. I have paid to have 1000 GBPS speeds and have never seen over 600. Isn't that called false advertisement? Charging someone for something and never receiving what was advertised and paid for... More importantly, I received my monthly bill in the mail yesterday showing my monthly internet charges have changed with a 50% increase per month added to my bill! I spent 1 hour on the phone yesterday with an incompetent representative who was trying to sell me a cell phone plan when all I was calling for was to understand why the HUGE increase and how they are going to rectify it... No resolution there and then I was promised I would get a return phone call from a manager - That was a lie, I did not receive a return phone call. I called again this morning to re-explain my situation, I get put on hold again and transferred to a new representative only to explain again my situation after being transferred to a "supervisor." the supervisor put me on hold for 20 mins and then disconnected the phone line! WHAT A JOKE AND HUGE WASTE OF MY TIME, YOU LOST ME AS A CUSTOMER FOR LIFE AND WILL BE SURE TO SHARE THIS EXPERIENCE WITH FRIENDS AND FAMILY So I called back AGAIN, demanded I speak to a high level representative that isn't going to try and upsell me on anything rather just explain the why and rectify my situation as I never agreed to any changes or upcharges for the equipment and services I use. As a CA resident I have every right to either accept or deny ANY changes to billing. I was able to get supervisor Jessica employee# 37449 on the line who stated she is the highest level of management I can talk to. She was unable and unwilling to help with my billing, stating she could not do anything. I never agreed to a 50% rate increase nor was it presented to me before COX cable decided they were going to tack it on to my bill. The only offer manager Jessica had was to slow my internet speeds down and go to a cheaper plan. Unacceptable, my internet speeds have NEVER been close to what I have been paying for, other providers offer the same speed and services for the same price I have been paying Cox. I will not be paying any additional charges above and beyond what I have been paying Cox as I never was presented with the charges and never agreed to them. I am switching providers and letting Cox Cable know if I am billed for ANYTHING in excess of what I was paying I will be filing a fraudulent charge back through my CC company and serving Cox cable in small claims court. read more

Horrible customer service and overtly over charges. Has a monopoly in SD. Do not use!

I have been a cox customer for over 25 years. They are not great, but the lesser of all evils, I think. I actually give them minus 1. Today I went to install a fire stick on a bedroom TV. I really dont like doing this type of installation so I have had the stick for about 2 months. A little less than 2 months ago I was told all my cable box equipment is outdated. I went to the store and changed all my equipment and could not get it to work. Cox came out to fix the problem after I had bought the fire stick. Today I went to install my fire stick and found that the remote was missing. I opened the box when I got it, and it was in the box. No one has gone in this room besides me I dont use that TV very much. I have another TV in my bedroom which I also just check, and my Roku equipment is missing. I called Cox to inform them about the problem and was told someone would call me back in 20 minutes. It's been an hour and half and no one has called me. I guess the technician decided he deserve to be labeled as a thief. read more

I moved into the San Diego County area and opted for Cox communications since it was the main provider for our apartment complex. I canceled my service a few months ago and I was told at that time that I did not need to return my equipment. Since then, I have received multiple text messages and emails indicating that I owe a bill for equipment that was never returned. I have attempted to call several times and spoke to many different departments. No one is willing to help me. I have requested to speak to a supervisor, and they refused to do this. Unethical business practices to tell a customer that they don't need to return equipment and then slap them with a huge bill. Buyer beware! read more

We moved to Vista in late 2021. We got Cox Internet/cable since they seem to be the predominantly used service here. We've always had periodic outages in our area but lately it's just ridiculous. We are retired, but pity those who are trying to work from home, like my new neighbor. She has kept track of the outages and there have been at least 12 since November 30, 2023, when she began keeping track. Tuesday and Wednesday of this week the cable went out both mornings at 7:15 AM. 12 outages in less than five months is completely unacceptable, no matter how you look at it. Cox is very difficult to reach as well. They really do not want to talk to anyone. They prefer to take five times as much of your time in a stupid chat that starts with AI that is completely useless. I am thinking of switching to T-Mobile. Have to do some research first. read more

I have had cox for over 30 years. The only show in town. I have had intermittent tiling/pixelating for over a year. Technicians have come out several times and checked all connections, replaced connections and can never find a problem. It seems the problem may be in the expansion of COX and all the "nodes" they have created to meet the demands of all the subscribers. I am not happy with COX cable! read more

This week was one of the worst weeks I've ever had. On Monday my mother passed away and devastated our family. We subscribed to television, home phone, and internet. She was the only one that watched television and the home phone was hers. I contacted Cox and told them what had happened and that I needed to cancel the phone and television and just keep the internet. After the "oh we're so sorry to hear about your mother" they offered me a $10 discount. $10, Ten. Of 200. $10 discount. As of today they have lost my loyalty, they have lost my recommendations, and last but not least, they have lost my respect. Greed sickens me, and this is how I will see them now. Time to call around and get internet prices from other vendors, sad. read more

The store is fine but fuck this company as a whole. My wifi just goes out, I have a cap for my at home internet, and the 500 mb/s package gives me at best 50 mb/s in my tiny ass apartment. They gouge the shit out of you at every turn and give a shitty service in return. There's a pandemic, half of my classes are online, how am I supposed to not go over my cap? I'm supposed to just automatically pay up the ass every month for using my internet as needed? Hope everyone in charge goes to hell read more