We've been using SDB's service for nearly 5 years and am really pleased with the quality of service, support and the price-point is decent. We live in an area of Bonsall that has no other broadband options, other than satellite. Kind of a broadband dark spot. Just from that standpoint, SDB has been a godsend. I work from home and am utterly dependent on reliable, high quality/speed internet service. Speeds average from 70Mbps to around 100Mbps. Pings are decent at around 14-20ms. When streaming HD content, we never have issues with feed being interrupted. There have been a few outages over the years, but they never seem to last long. And whenever I've called SDB's tech support they have always been very informative, helpful and patient. I've read some of the negative reviews and am sorry that others have had issues--I wonder if that's location-specific. Some of us in more rural areas can find it difficult to find reliable service. All I can say is that, for me, SDB has been completely first rate on all fronts, and I've dealt with AT&T, Cox, Comcast and a few others over the years, none of which have been as reliable or as helpful as SDB. read more

San Diego Broadband - Speedtest.net Results - Internet Service Providers Near Me - San Marcos, California

I will add that as soon as I became aware of the previously past due amount, I immediately paid it, once someone finally gave me the details that allowed me to do so. It's great to hear that they "reached out" to apologize. Unfortunately, they didn't leave any message so there's no way for me to have known. It seems like now it's on me that they didn't hear back. Once again, it looks like my bad here. read more

San Diego Broadband seems to be one of those local companies really trying to do right by their community. I've seen how committed the team is to helping people stay connected, especially in areas where other providers fall short. It's clear they care about service and take customer concerns seriously. That kind of effort deserves recognition. Cheers to the folks behind the scenes making it happen. read more

Outstanding reliability and customer service. They provide solid internet for a great price. Very happy with San Diego Broadband!

Billing and tech support got me up and running in less than 20 mins, greatly appreciated.

Been in San Diego for 2 weeks in zip 92020. I'm appalled at the lousy internet. I tried watching tv, Apple specifically, and the show kept stopping and starting. I had intended to do some work online, but couldn't. This is a deal breaker. I'll never liver here, and I'll think twice before visiting again. read more

Great tech support great service, fast no lags Hit them up there great with costumers all the way around!

Excellent service and reasonable prices. Their staff are always helpful and if they can't resolve an issue remotely they'll dispatch a technician to make sure you have access to the World Wide Web. Daniel Percival was knowledgeable and friendly! I highly recommend them! read more

San Diego Broadband - The best - Internet Service Providers Near Me - San Marcos, California

I live in a very out of the way area and I believed SDBB would be the best option after recommendations in the area, however, since the start of service I have had issue after issue. First was the actual speed of the service. When signing up for the service I had selected the highest available service (100+Mbps) yet after installation I held a consistent 25mbps. When bringing this up to the installation technician I was told it has to be configured to get that speed. I accepted this and awaited the upgrade which never came. About two weeks into the service I called again asking about the status of the upgraded speed, and was told my account hadn't been created yet and it would be processed once my account has been configured. Ok, wait some more. Month into service I call yet again on the issue, and was finally moved up to a service that provided 50mbps, not what I intended to pay for but certainly better than 25. About a week after that I'm then told that the 100mbps may not be available because I'm so far out in the boonies. Fair enough, I'll accept that. The following month I'm contacted about an equipment upgrade, which should have increased stability on the connection. It was a simple hardware swap that the technician was able to do in about 30 minutes, and upon completion we ran a speed test which showed a whopping 25mbps again. I was informed because the equipment is new they had to configure on their end to reflect my previous bandwidth. Okay, here we go again... Month later I finally receive my first bill, reflective of 3 months of service all at platinum tier service. I call billing to arrange for payment, however, I'm only willing to pay for the service I received (one month of elite and two months of basic), not a $500 bill for subpar service. After being told I'd get a call back on the issue I in fact never received a call back and had to respond to an email following a threat for disconnection if payment was not received the same day (today). I had an email conversation with Neal Morgan, who conclusively stated I had to call tech support if I was seeing a slower speed and then request to lower my tier for that billing to be reflected. And they don't do retroactive so it's only moving forward that the almost consistent 25mbps connection I've sent proof of having will be billed properly. While I will say the service has been fairly reliable (there are some service drops but it's to be expected on a P2P relay) the customer service leaves much to be desired. I did submit a payment to what I believe I owe, for the service speed I received. Talking to someone on the phone today and via email shows me that this company has some faults and I will be searching for alternative service options. Between long communication times, lack of customer empathy, and today's shenanigans it's enough to warrant a change. Spent over 10 years in the tech industry between government and MSPs so I'm fairly familiar with technology as well, it does feel bad to leave a small company for a larger corporate one but patience only goes so far. Screenshotted some stuff to solidify my long rant above. Hopefully this helps some of you considering this service make a decision. read more

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When originally signing up for service I chose to have my payments automatically withdrawn from my account. After 8 months of service I received a call saying that there was a mistake on their end and I needed to back pay $800 since their previous employee did not set up anyone's autopay correctly. I requested that the employee talks to her manager to see if there was any type of fee reduction I could get considering they admitted this was their fault. The employee said something along the line that she was nervous to talk to her manager and that this wasn't her fault. Extremely poor customer service. read more

BUYER BEWARE!!!! Less than 1 star for customer service. They sent their installer Alex out to my home on a very hot afternoon to install the dish. He told my wife that the only place he could put the dish was on the balcony of our newly painted home. He drilled holes into the structural beam on the balcony ran a black wire down the white walls not even tucking them into a discrete position and to top it off he drilled a hole all the way through my stucco on my home (the biggest investment in my entire life) and put plastic grommets on each side. He left them unfastened and unfilled except for the black cable wire. When I called them to have them come take a look at it, they said they would but they would have to charge me for it. My wife intervened and said the grommets were a call back the need to fill and fasten correctly and when they do that they could check signal where all of the other dishes are located like she had asked in the first place. So they did, a different technician came out to check the signal and confirmed the signal was just as good, if not better where my other dish is located. He said that the other tech (Alex) probably just didn't want to do an attic crawl on a hot afternoon and that's probably why he said he had to put it on the balcony. So I called them to have the dish moved to where we originally asked them to put it. They said no problem but we have to charge you for that. What?!?! They said they would give me a tier up for 2 months to help absorb the cost, win/win. I was at the top level tier so that was not a win/win for me and the damage to my home is going to cost a considerable amount of money to repair. I tried to negotiate with the Co-Owner (Neal Morgan) by splitting the cost of moving the dish, but he was defensive and would not budge. I finally said that I will leave the dish where it is, as to not cause anymore damage to my home until the "30 Day No Questions Asked Guarantee" period was over and then they could come and remove the equipment and repair my house. Neal came back and said that was not an option and he disconnected the service without notice but did not take down his equipment. Horrible customer service and a lazy installer who just didn't care. The disconnection of my internet service put my kids out of their online school and shut down my businesses while I scrambled to connect again. This cost me over $5000 in lost revenue and 25 hours of my time to get up an running. Oh and my kids lost hours for school and are still trying to catch up. I wish I could review the actual service itself but I wasn't given the opportunity to try it. BUYER BEWARE!!!! read more

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I have been an extremely happy customer of San Diego Broadband for several years after more than ten years of pure misery trying to survive with awful satellite and even worse unreliable AT&T DSL. San Diego Broadband is the only real option for rural customers because it provides "last mile" or "cellular broadband"- by transmitting radio signals from towers about 4 miles away that produce reliable and reasonably fast speeds-typically between 3 - 30M/sec with minimal latency. Typical download speeds are 17 mps, whereas ATT was 1 or 2... maybe. SDBB's support is excellent. Local technicians, whom you may come to know by name, are available 24/7. No calls to India or the Philippines. Ever. Even the sales director Mike and company owner Sam are available and stand behind the service whenever needed. I have only had to make a few service calls and all were easy quick fixes that were resolved within a few hours. One was caused by mice and another by a tree. Once fixed, the signals came flying in. The service costs $59 per month rather than $129+ for satellite. It's a bit more than ATT, but it works beautifully while ATT is worthless. If you're in an area not serviced by cable or fiberoptic and are thinking about DSL or satellite, think again and be sure to consider SD Broadband. read more

It's so slow. I watched a 90 minute movie and it lost connection five times. Don't even try playing video games, you will lag off the map. Seriously considering a different company read more

These guys have outstanding customer service on the phone and in-person. I made an appointment for an install of service for Wednesday at 900am. They called that morning at 830am and confirmed that they would have a Tech out by 9. David came to set up my service and was quick, informative, and very helpful. He connected my router and made sure that everything was functioning perfectly. Thanks David. After testing the service by streaming videos and gaming online, I can confirm that the service is dependable and consistent. read more

Thank you SDB! You were the only group who offered anything useful to our ignored part of the world. For years we couldn't get any decent internet reception. Not only did you bring us that but you brought a personalized service the is rated exceptional! This review is written after being on your service for many years, it was time to write one. San Diego Broadband, YOU GUYS ROCK!!! Paul read more

San Diego Broadband worked out very well for us. We live in a rural area, and our previous AT&T DSL was slow and unreliable. Over the last 9 months, the service has proven comparable to Internet service we had when living in the city and the 'burbs. This was a lifesaver, particularly with COVID, as we and our kids need to have regular video conferences. The start was a little rocky. Despite SDBBs online tool, it turned out that our house did not have line of sight to a repeater. So we had to run some conduit outside the house to a place on the property that had LOS. But in the end it was worth it. read more

Frankly, I had never heard of this company, But I was so frustrated with the slow service from AT&T DSL that I was looking for another company. I saw a sign with a phone number and called them. They told me that one of my neighbors had this service at his house. So I went there and Lo and Behold he was actual getting 4 times the internet speed that AT&T said I would get - but rarely received. I asked about the reliability of the service and he was very enthusiastic. Soooo...I jumped on it. It was about the same price as ATT but for 4 times the speed. I was given a 30 day trial period so I could cancel with no obligation. Wow! I kept AT&T as a stand by for 30 days. I was so pleased with the service that I cancelled AT&T before 2 weeks had passed. I have now2 been with tSan Diego Broadband for over two months and it has been fabulous. No mutiple transfers among customer service reps in the Phillipines and no service interruptions. Your mileage may vay, but I love it! read more

Everyone seems to be writing about the experience with the company and not the quality of the connection, which is what my review is based on. After all, that's what you're paying for, right? Sure, the people at the company were great but the connection is very slow (consistently less than 5mbps on internet speed tests, 2.24 download 1.67 upload with 135 second latency, taken on a clear day early in the morning) which is less than ATT's worst day. I'm definitely not recommending going with ATT because their customer service is horrible! read more

San Diego Broadband - Speed test on a Tuesday morning, no one on the internet, clear skies, unobstructed view. - Internet Service Providers Near Me - San Marcos, California

The costumer service is really aggressive. I was asking about their service charge, and the costumer rep kept saying I was arguing with him, and he said the tech guy can ask whatever amount that they think deserving their work. So I asked:" if the tech guy said my work for 3 hours deserve 1000 dollars, should I give him?" And the rep said:"YES" I really don't know how this company gonna work, do they really have a good system for the costumers? It's not that if the internet signal is good, then your business will be good. If you keep pushing your customers away with this ugly attitude, your company is going to sink. read more

We have had service with San Diego Broadband for quite some time. When we first signed up for San Diego Broadband, we had a great experience. Excellent service, great connectivity and good bandwidth. I'm an executive with a major IT manufacturer and need reliable internet service to work from my home office. I also have a long history and an above average understanding of technology. Everything went south with San Diego Broadband recently. We started having continual, intermittent interruptions in our service and frequent packet losses. We understand systems analysis and how to troubleshoot to isolate tech problems, so we eliminated variables with software and hardware. After continued problems and frustration with all of our devices, we called and were told they were experiencing an equipment failure and were working on the dropped service issue. But after a few days of continued problems, we called back to get an ETA on the packet loss / dropped service problem. That's when things went south. At that point, they started blaming us, first saying they were throttling back our service to slower speeds, even though speed is not the issue -- packet loss (no service at all) is. Then they said the VPN software on one of our computers was the problem, even though the problem exists on every device, including smartphones and tablets. (We reminded them the VPN software is not a variable; it has been on that device since inception with no prior issue . . .) Unfortunately, San Diego Broadband is not reliable and they do not seem to have the skills, customer support, staff and leadership which can solve and troubleshoot their technical issues. Too bad, because we had high hopes for them. We really want this to work. Very disappointing. read more

We recently bought a new router and had a real hard time hooking up the internet for our tv and computers. I called Dish Network. They couldn't figure it out. They suggested I call our broadband company. So I did and poor Eleazar answered my call! He was so very, very patient and kind, he helped me through the problems. We're hooked up!! Thanks Eleazar! read more

I just spent about 2 hrs. Getting terrific help from a Technician at San Diego Broadband. (5 Stars) for Eleazar! I have a complex Dish Network array with the Hopper 3 and Joey Receivers that have to be tuned to each other, and also synced to the Internet. This man fixed my "IP problems" so my Hopper 3 and it's 4 Joey's were all talking again. He found out that the Hopper 3 has to be in a "Bridge On" Mode, to lock the IP's of all the Joeys together. Then I also called him back to resolve my Printer problems communicating with my Router and my mobile phones. This sounds simple, but it wasn't at all ---- WOW!! I am so impressed with Eleazar as we all have complex technical issues that arise with our Electronics, which can interfere with our Satellites, Internet, and mobile devices and their crossover communications. read more

I have been having consistently terrible experiences trying to stream TV, especially from 830-1030pm. The Tech has been trying to move channels around for over a month thinking there is RF interference on their tower, but nothing has worked. I have been in contact with them at least several times per week. I have upgraded to their $89 per month package but this has not helped. Very disappointed. Unacceptable for any decent form of streaming TV. read more

Yes I did write this, it speaks for itself: Greetings to Mike & Eleazar and the whole SDBB team! I want to thank you for the follow up and helping get this young lady Internet service. Jasmine told me how she was looked after by y'all and she expressed lots of gratitude. You made someone very-very happy. So far we're batting 1k. You are the best in the West. Rickey read more

Outstanding service and fast access to the internet. Worked through a huge problem I had and worked hard to make it possible! These are business owners that keep their word! I am grateful for their fine service. Both owners came here to troubleshoot so thanks guys! I highly recommend this company. read more

They have problems with their system. Intermittent drop outs. Excuses. No follow up. More excuses.

I signed up for basic business internet about a year ago with Mike (who is absolutely awesome to work with!). We're located in a spot in Kearny Mesa that has a difficult time getting internet service from any provider, until we found San Diego Broadband. AT&T was unreliable and slow, and Cox and windstream were an absolute ripoff. We're an escape room, and a really small company (3 employees), so we can't afford to pay hundreds of dollars for basic internet service. We only go online to sign waivers and make appointments, so we only needed a basic package. SDBroadband had exactly the right service we needed at the right price. The service is friendly, personable, and excellent. We've been so happy with them, that almost our entire building over the year has switched over to SDBroadband. Highly recommend them for all your internet service needs! read more

The installer "David" was the best I have ever had the pleasure to work with! Above and beyond great service, he hit it out of the park, especially considering how far away I was from getting a signal. The signal is excellent, and FAST downloads! Great deal, call these folks and ask for David to do your install. Martin Scharing read more

It's ok, unfortunately very inconsistent speeds. When it's good it's great, which is normally the middle of the day. I can get 20 or even 30mbs+. At night when everyone else is on, it slows to a crawl and I see as low as 720k, basically dial up speeds! Ouch. And that is the highest service plan, can't imagine the slower one! Att DSL is also bad but it never drops below about 2.5mbs up to 5 or 6. Bad, but at least better than nights with sd broadband. Att is actually not bad at $50/Mo and is unlimited data. The harsh reality is if you don't have cable or fiber to your house you are ****ed until 5g comes I guess. I love my house but connectivity sucks. read more

I have had SDBB for a few years now and my experience has been great. Its been so long I forgot who I dealt with but I remember that it was easy to set up service with them. At my location ATT DSL had bad reliability (once I disconnected DSL they no longer even offered service to my address even though I had it before) so I was glad to find SDBB. I have the basic service and it has served me well. Works for my online gaming and no issue downloading games for my console or other everyday web browsing. Only had one service issue after all these years and it was cleared up quickly after giving them a call. I would say not having to call them many times in this time period is a good thing because it means things are working well. read more

Terrible internet... for the most part, we get 30-40 mbps download speed, but it drops down to 10-15 mbps in the evenings. Hard to stream shows/movies and can't play online video games. It's beyond frustrating. read more

Lifesaver- we are in twin oaks valley area of San Marcos and there is no cable and DSL has phased out. Service is great - get 25mbps and works fine for work from home video calls, Netflix and YouTube TV service- almost two years, works great, install was a breeze- thanks! read more

Just wanted to thank Jacob and David for their excellent service. Even in this hot weather they got the job done and had a great attitude very professional and friendly thank you. read more

Our biggest concern when moving to our dream house in a remote area of San Diego was Wi-Fi. I work from home and my husband has his own business so having reliable internet was a must. After some research and checking reviews, we decided on SDBB and so far we couldn't be happier! The sales rep and tech were both extremely helpful and informative, the service is fantastic, and I am able to work off a VPN no problem. We are beyond pleased! read more

David was very helpful, talkative, and professional. After 5+ years of HughsNet's terrible service, San Diego Broadband sent out David who did a terrific job installing their service. 10/10 highly recommend this provider. Thanks guys! read more

Best in the area for sure! I used SD Broadband until I moved away. You won't find one better in the area.

I didn't end up using their service but they were responsive and knowledgeable. I would recommend them to anyone .

Have been on this service about 6 mos. getting 2-3mip somewhat consistently. Ocassionally I have to call and get us bumped up to get good service. Ended up upgrading to premium to get better service $80/mos read more

I have to say I am impressed with their response during the fire on keeping everyone connected in the rural areas. I was expecting to not have internet for a very long time after the Lilac fires, but when the power came back on the internet was there waiting for us. Their twitter feed kept people notified on their progress on getting the internet back up for everyone and it looks like they did some redundancy upgrades where they could to keep us all connected. The speeds are much better than AT&T DSL. There used to be a slow down I saw in the evening, but I am not seeing that anymore and the speeds seem to be always much faster than the minimum promised as measured by my router. read more

A+ all around. Great customer service, explains things in language you can understand, connection is well above average, and the prices are reasonable. We were worried we'd be settling for slower service since cable is not an option for us, but we couldn't be happier and often feel like our service is faster than our former traditional internet. Keep up the great work -- we will keep referring friends, family, and clients!! read more