My unit was burglarized and trashed. I can't believe I put my furniture and heirlooms here. The…read moremotto stands true- "We treat your things like we would treat our own" stay away from this hell hole- uhauls were rented and 250+ units hit. Best part? Nobody was working the day I came to clear my unit so I went to the one across the street and the police were there and it had been robbed as well

This was my first time renting a space and I didn't know what to expect, but if you're looking for…read moreany customer service - keep driving, this isn't it. The staff are hardly ever in the office, the restrooms are doable, the cost feels ridiculous and I hate the hours. The location is great, but unless you have flexible work hours or don't mind doing everything on the weekend, I wouldn't recommend because the doors lock at 6. I currently have a 10x10 and my payment went from 150 to 200 so quick I couldn't even blink. I will be getting my stuff out ASAP. I've already given too much too this place.

We had a large unit here for 5 years and highly recommend. The space was clean, well lit, plenty of…read moredollies available, and the elevators always were working, a must as we were on the 6th floor. Keilah Cantù in the office was super nice to work with whenever we had a question. Secure entry and exit, always felt safe going in and out.

Honestly, could not say enough great things. So clean, safe, and easy to access. The manager…read more(?), Nichole, was super professional / helpful and explained how to securely access and showed us around. The icing on the cake was borrowing their truck to move my stuff into the unit (would have taken 3 trips or more with a pick-up and been subject to weather). Would highly recommend.

Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.

I had my things in my first unit for about 6 months, and then I rented a second unit for my…read morefurniture for about 3 months. Some things I was not happy with were that the "climate control" was on the warm side. When I got my furniture out some of the off-white pieces had darkened and discolored, I assume from the heat and humidity. Also, some items with glue or adhesive were damaged. I don't know what temperature the building is supposed to be kept at, but it wasn't cool enough. When I rented my first unit there was a trash can in the lobby area where the elevator is, but eventually that disappeared. The dumpster is also inaccessible to customers. There is a restroom by one of the elevators, but every time I tried to use it, it was locked. If vagrants getting in the building and using the restroom is a problem, then why not require the doors to be opened by codes all the time, not just at night, or put a key code on the restroom door? That way paying customers are not inconvenienced too. I was driving about an hour to get to the storage business, so a restroom would have been very helpful after a long drive. Many times when I came to put something in or get something out of storage during the week, the same car was parked right in front of the doors to the elevator. I never saw anyone getting in or out of the car while I was there, so I can only assume it was an employee's car. There is not a shortage of parking, so why park in a spot that is going to cause an inconvenience to customers? If I ever need to rent a storage unit again I'm not so sure that I will go with Big Tex again. They are pricey for what you get.

From the owner: Welcome to Big Tex Storage Musuem District on Montrose Blvd. Our newest Houston location offers a…read morevariety of storage unit sizes to fit your needs, whether you’re storing a few items or need a larger space to store the contents of your entire home. Our team is dedicated to providing exceptional customer service and ensuring that you have a hassle-free experience. We have a wide selection of security features to ensure your items are safe, such as 24-hour video surveillance, alarmed units, and secure access systems. Plus, our Museum District self storage facility is clean, well-lit, and climate-controlled for your convenience. Come visit us in person or online where you can rent a unit and pay your month-to-month rent.

Responded promptly (next day) to my concerns including appropriate refunds and changing rent to…read more5x10 rate for the 5x10 unit. Was still a very painful move-in but I respect the speed with which they tried to make it right after the fact.

WARNING!!! PROS:…read moreI've used this place for a little over 2 years. The place is nice, clean, safe and the staff is friendly. CONS: First,they raise the rent at least twice a year; so don't expect to keep the low quote you get when you first sign-up. Second, they do not own up to their mistakes; I made a payment over the phone in which they did not actually process the payment. I got a letter in the mail stating that I am deliquent and that they added a late fee. I called and spoke with the manager to explain what happened and to have him waive the late fee. He refused to refund the fee even with it being their error.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

Cynthia was beyond helpful! From the time we showed up to the time we left, her focus was on us…read more She answered all of our questions and made sure our experience was the best. I am a first time customer to Public Storage and I will make it my priority to recommend others to Public Storage for their storage needs, and even better, to Cynthia specifically for assistance. Thank you Cynthia, look forward to running into you in the near and far future. Kayla

This place is a joke! I'm sharing my experience to warn others about significant problems at this…read morefacility: Safety Concerns: During my tenancy, I was trapped in a malfunctioning elevator along with other tenants. We had to call police and fire departments for assistance. This created dangerous conditions and prevented access to our belongings. Discriminatory Treatment: I experienced what I believe was racial profiling and discrimination during my time as a customer. Despite having paid my bill in full, I was illegally locked out of my unit on two separate occasions. This occurred while I was preparing to move internationally, causing me to nearly miss my flight and preventing me from seeing a dying family member--one of the most painful experiences of my life. Poor Customer Service: When online payment systems weren't working, I was instructed to come in person to pay Staff was confrontational and accused me of saying things I never said When I respectfully corrected the misinformation, I was locked out of my paid unit in retaliation Despite documented attempts to reach managers David and Brian over the course of a year, I never received callbacks Staff claimed to have "hundreds of notes" on my case but never followed up Financial Practices: Rent increases occur with unusual frequency--every other month--which is excessive compared to industry standards. The facility is overpriced for the quality of service and treatment provided. Final Thoughts: This company prioritizes revenue over customer safety, dignity, and basic service standards. I strongly advise potential customers, particularly people of color, to seek alternative storage options. After these experiences, I will never trust another storage company with my belongings and would sooner invest in private storage solutions. I'm documenting these experiences and will be removing my belongings as soon as possible.