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    SmartStop Self Storage

    3.3 (7 reviews)
    Closed 9:30 am - 6:00 pm

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    Brooks Moving and Hauling

    Brooks Moving and Hauling

    (47 reviews)

    John, the owner and fellow Iraq war veteran, answered my call quickly from a message…read more I was moving things from a storage unit off Central Ave in Jupiter to Jupiter Farms. I was quoted the best price by far and was able to squeeze me in that day. Peter and Josh were my crew and everything was stored professionally with blankets and straps, delivery was on time within 5 minutes and unpacking was done efficiently without any damage. I couldn't say enough good things about the service and is refreshing to see a fellow veteran running a professional business.

    Avoid This Company…read more I'll start with the only positive: Ivana was wonderful. The initial consultation with her was professional, clear, and gave me confidence I was dealing with a competent company. Unfortunately, it was all downhill from there. Brooks Moving and Hauling turned out to be an absolute disaster. It was painfully obvious they intentionally moved at a snail's pace to inflate the hourly bill. The so-called "foreman," Ronny, spent most of the job on his phone. Zero leadership, zero urgency, and he wouldn't let the other two movers do anything without his approval, which meant three people standing around while time (and money) burned. We specifically requested that beds be dismantled and reassembled. Despite that, I had to argue with the dispatcher just to get the bed frames put back together. After the move, I had to follow up to address these issues, and Nikita said she would get back to me--but never did. No accountability, no resolution, just silence. Only after emailing and her calling her back did I suddenly pop back into her memory. Nice! They claimed it was "reasonable" that it took 7.5 hours for three men to move only large items (beds, couches, tables, etc.). For context: our previous move took 6 hours and included every single item, from the 17th floor to the 2nd floor. This move was just large items from the 2nd floor to the ground floor. The comparison speaks for itself. To make it even worse, Ronny destroyed our bed frame during reassembly. He rushed the job, didn't even screw the pieces in properly, and left me with a bag of unused hardware. The bed is damaged and unstable--see the photos attached for proof. Aside from Ivana, this company was unprofessional, inefficient, and dismissive when problems were raised. Be warned--this is a pathetic excuse for a moving company, and I strongly recommend taking your business elsewhere.

    SmartStop Self Storage - selfstorage - Updated May 2026

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