I had 3 shipments scheduled for delivery on Friday, November 21,2025…read more Three tracking numbers were all scheduled for delivery between 12pm and 4pm. They did not arrive until after 6:30pm. Okay, shit happens, so I let it slide and gave the drivers a couple of Gatorades. Obviously, they were behind because two trucks arrived and then shifted packages from one to the other. Round 2 I was expecting 2 shipments on Monday, 11/24/2025. I received two emails at 7:15am that my shipments for Monday, November 24,2025, were out for delivery, with a time frame of 4pm to 6pm. Tracking numbers are for merchandise over $1000. At 12:22PM, on Monday, I received updated emails that the shipments were rescheduled for Tuesday, 12pm to 4pm. Okay, not a problem. I had plans for the day but I cancelled them to be here when the packages arrived. At 8:34am, Tuesday, I received two emails that the shipments were out for delivery. Scheduled time 12pm to 4pm. Perfect! And NOW I SIT AND WAIT. It is 7:39pm and there is no delivery. I called the automated system and found that the shipment has not reached the destination warehouse. Hmmm.... I called the customer service number, bypassed the automated response system, to get a live associate. She was no help, so I asked for a supervisor. I spoke to Jocelyn A., who was useless as well. She told me that the shipment was loaded on a truck today, but there was no route for the delivery. She THINKS it will be here tomorrow. She couldn't give me a time or any compensation for the inconvenience. When I asked her for her supervisor, she replied, "There is no one else". Everyone has a supervisor, be it another executive or shareholders. FedEx conceals the emails of their corporate officers. I can see why. They must be inundated with complaints from angry customers.

Have gone to this location many times and the black lady Karen has been helpful in the past. Today…read moreshe must have woken up on the wrong side of the bed as I asked for a piece of tape for my package cause in the past she has taped my boxes when doing returns etc. she said you can go home and tape it or buy tape. Not sure if she was being racists or not !

They were great start to finish. Will hire them again. ON…read moretime, pleasant, efficient.

The experience and service was not up to par, the 2 gentlemen who were assigned one barely spoke…read morenon communication, did not know how to answer reasonable inquiries. A lot of furniture was dragged and placed upside down causing things to slide, fall down or out ( they insisted on leaving things in the drawers) they stole a collectible Coca-Cola picture frame and a box with family momentum. Lastly they over inflated and charged us almost 3xs what was quoted. !!!!DO NOT RECOMMEND!!!! Rate them half of one star...

If I could give zero stars I would. This company is by far the most unprofessional service I have…read moreever worked with and is impossible to communicate with. We have sent over 25 emails and called for 6 months after they collected hundreds of artworks from the framer (who recommended them) without telling us and now they will not answer any correspondence to get it cleared up. It is atrocious and I would highly NOT recommend them to anyone. Super sketchy and terrible.

From the owner: Boxing, Crating, Shipping, Storage and more. Our services vary and they all come with the same…read morepromise of quality, dedication, and durability. We are fully Licensed and insured. We offer a guarantee for all services, along with free estimates.

Hands down the shadiest business practices I have ever encountered. Terrible customer service…read more Changes the terms and prices multiple times over service. We started at $50/mo and 2 months later were being charged $85 dollars a month then 6 months after that $112 per month for a 10x10 unit. They also do not prorate if you terminate mid month so you will not get any refund on your payment if you leave earlier in the month than your next payment due date. Find anywhere else to store your stuff. They also have RATS, water intrusions inside the air conditioned units and bugs. Deplorable

Horrible company don't waste your time go to public storage instead we moved our belongings into…read morethe unit at the location on blue heron blvd in Riviera Beach Fl in the beginning of December 2022 as we transition and try to find a new home and two weeks later we go to the unit to retrieve some items and the unit is flooded from rain water pouring through the ceiling into our unit we immediately notified the staff who took pictures and sent it to the manager who then advised us that they can give us another unit which we accepted because we really had no choice we later filed a claim because insurance is included in our monthly bill and yesterday we received a email 2 months later and we're still renting a unit from them the email stated our claim was denied because we filed for mold damage and the policy covers water damage we never filed for mold damage they just don't want to pay and clearly the entire staff is aware of what happened because they were there and can witness seeing the water pouring down the walls into our unit and the day after our unit flooded they had a company their repairing the flooded roof this is unfair to us because most of the items cannot be replaced this location has horrible customer service and doesn't care about it's customers they just want to sit back and collect rent money every month

The lady in front desk was so rude when I just ask if I can connect to the wifi to send her the…read moredocuments to print. She told no! Not wifi. And It was so sad because I always go to there to all my office need it. But after that, I don't think to come back. Sorry but awful customer services.

Wish I could give ZERO stars. Dropped off a package there to be shipped via DHL, the young lady…read moreworking was way too busy talking on the phone, in a different language and talking to another patron who walked in after me. When she finally accepted the package, I asked her if she need anything else like the commercial invoice for customs declaration and she dismissed me and carried on with her convo in a different language. Later that night when I tracked the package, it was being returned to me. To add insult to injury, it was Friday night and DHL has no customer service at night and on weekends. So I had to wait till Monday to find out that it was being returned because of the very same document that I asked miss lady about. I now have to pay to ship again and apply and wait for a refund.

Prompt, prepared and extremely organized is how I would describe Annette and her team. I have moved…read more20 times over the years and this was the least stressful. The hourly rate is fair so tip these ladies well!

Branden and Annette were fantastic! I seriously could not do this without them. Friendly hard…read moreworking movers. A 10 out of 10

It started out one way. And it ended up in another direction altogether. In March of '24 we…read morecontacted Starline for a moving quote from Las Vegas to Chicago. We got a price but we were not yet ready to move. In June we called back to go ahead but they gave us a different price. They did call back a month later having me walk thru our condo for an itemized inventory. Then we got another price. We told them what we'd pack, told them what they'd pack. Gave them the go-ahead for mid-August. When the movers did show up there were no wardrobes or mirror boxes for any of our belongings and nobody showed an inclination to go get any. So we had to go buy the mover's supplies. We were then told that we had more furniture than we had told the office. It was an itemized inventory so how could that be? You could tell by the way they handled things that they weren't professional. When finished, I signed off on the inventory and was told the furniture would be delivered in 4 days in Chicago but we were never given a copy of the inventory. It would be emailed to us. After a week had, we called looking for our furniture and were told it was still in LV because the driver had no delivery address. After a month, our furniture was delivered but at another higher cost. We could see damaged and broken items as they were put in a pile. But we knew we could file a claim at the end and, again, there was no bill of lading... we were told it would be emailed to us. If so, it never came. Again. What started out at $5600 was now over $11,000. We did file a claim with them which they promptly turned over to their lawyers. We were told to file the necessary forms along with all documentation, pictures and itemized inventory and bill of lading. This is the point where it all comes together: no item. inventory, no bill of lading, no claim!! In Jan. '25 we were told our claim of $1500 had been denied for lack of inventory and/or lading. Starline had never forwarded neither. We've moved many times in the last 25yrs and never encountered this lack of professionalism on so many levels. They give you one price to get you in the door and then they ratchet it up from there. You pay because they have your furniture. They are without honor. Run, don't walk, run away from them. Your items, your treasures, your memories are not worth the headaches they will bring you. Mike Proko (S-5976557)