1. SmartStop Self Storage

    1. SmartStop Self Storage

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    Lompoc, CA

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    SmartStop Self Storage

    3.4 (8 reviews)
    Closed 9:30 am - 6:00 pm

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    Roof leaks cause black mold on drywall.

    I have a large unit and have been a customer at SmartStop Lompoc for more than 3 years. There has been ongoing problems with mice. The manager provided rodent bait. Eventually I located a place where the wall had separated from the footing and mice could walk right in. The manager filled the gap with spray foam. The mice left droppings on everything in the unit and ate lots of cardboard. Still there is evidence of mice. There are gaps in the walls and ceilings from one unit to another. The biggest problem has been roof leaks. It probably started in the winter of 2022, but just a few drips and not such bad weather. But this past winter it has leaked every time it rains. There is a line of drips across the middle of the unit. At first I put out buckets, but finally in mid January 2023 I complained to the manager. They cleaned the blocked downspout. The next rain it was just as bad. They put sand bags across the door, but water was entering from the ceiling drips, not under the door. They got their corporate office involved and after a long wait, a roofing contractor inspected and confirmed the roof needed repair. The rains continued and the drips would overflow tall waste baskets. Water runs across the floor. Water ran down the wall causing a 3x8 foot section of drywall to have black mold. I pulled down the moldy drywall and rigged plastic sheet to funnel the leaks out the door. The regional manager, Derek Shefman, tried to obtain a substantial rent adjustment but only secured a nominal one time credit. It is now late May and the roof has not been repaired. I just received notice of rent increase. The location screams lack of maintenance. The front gate was under repair for weeks, the asphalt is crumbling, the roll up doors do not operate smoothly, the rodent problem is persistent, there are openings between units for rodents to pass through, and the roof leaks. The onsite manager is nice and helpful, but this location and its customers get neglected by corporate. I suggest new customers look for better alternatives.

    Just a small sampling of the hundreds of rat turds in my locker.

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    1 year ago

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    3 years ago

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    2 years ago

    Darren was very helpful showing us different units, very thorough in explaining everything.

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    3 years ago

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    5 years ago

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    7 years ago

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    8 years ago

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    This place came as a recommendation from several folks and we were excited to move our trailer…read morehere. As of recent, there is new management and no way to access outside of regular business hours. This poses a problem for people who are planning trips etc and have different hours due to work or distance. I am very disappointed with the response I was given and no notification that this would not be allowed. I will share that I was told this was in the contract and nothing has changed but it certainly would have been nice to receive a note reinforcing the policy if it was being altered by previous management. We have kept our trailer at a number of different facilities over the years and never seen such a policy. I do understand that you want to keep potential crime and things to a minimum but that is also what security cameras are for.

    PULLS GUNS ON MENTALLY ILL CUDTOMERSThe manager was so unprofessional, disrespectful,…read moreinconsiderate, and acted like a real thug. He pulled the gun out on my girlfriend when we were there obtaining my property because for some weird reason, he has kicked us out when I've only met the guy one OTHER time and it was an odd interaction. Next thing I know I'm being kicked out with no explanation. I'm given two weeks and like I said the gun being pulled out on my girlfriend was so unexpected and scary and they shut the gate on me also which hurt my foot almost breaking it when I was just simply asking for an explanation and for time to obtain my property, but I was yelled at I was pulled a gun on in the gate was shut on my foot. Not to mention the lady in the office is so weird and she seems like she's high on drugs, always twiddling and tweaking and saying weird things and walking around like she's just an old drug addict. I don't recommend this place at all. I give it a 0 to 0 stars if you like people that pull guns on customers for no reason, especially customers that have mental illnesses like my girlfriend she has mental illness and he pulled a gun on her because she was having a was having a manic episode due to her past trauma, and he really hit that trauma when he pulled a gun on her. We both left screaming out of there scared for our lives. Why would he pull a gun on us and tell us that he doesn't call cops? don't recommend this place at all.

    Sky 2 Storage

    Sky 2 Storage

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    Quality of services rendered??? Lompoc was my hometown for…read moremany years. I personally have given the business over $10,000 in approximately 20 years. I just believe that any business needs to understand that respect for the people who are paying your bills be served with the utmost respect and gratitude. We just don't have money to waste and most wealthy individuals don't understand that $20 is a lot of money when you're retired and only have a limited income on Social Security. I earned that money & worked hard to earn every dime. Probably more than most. Unfortunately I have had an autoimmune disorder for 16 years that I can't control with the current meds. It's extremely difficult & painful to lift heavy 0, move large things etc. ME, myself and I have done more work than anyone on this planet when it comes to effort. I struggled so much moving from my home and was getting rid of everything I own. Most never even contemplate the idea!!! So I have my shuttle bus and completely gutted it! Me, myself and I built the entire thing by My Little old fingers that I am surprised haven't fallen off. I have never asked or wanted anything from anyone or any entity. In 20 years, I would call, Greg would answer. Hey Greg this is Patti and he would say "I know who you are! " it used to make me feel good about being acknowledged. No one does that anymore. Well the dip that sold me my bus gave me a fraudulent smog certificate and I was never informed that the Bus did not have a catalytic converter because it had been stolen and the school district fleet manager decided to pop a pipe over the converter area instead of doing their job to drive the vehicle legally. California government vehicles are exempt from smog and registration requirements so Mr Fleet Man really broke the law thinking it would never be a commercial vehicle for smog and registration. The tow truck driver had a relative with a mechanic shop for smog checks. The seller presented me with a fraudulent smog certificate. It's running rampant if anyone cares to know. Theft is on the rise and converters are stolen daily, mainly from Toyota Prius. $6000 bill for my insurance, although I am actually paying for it in increased policy prices. I was desperately doing my best every day to move from a 5x5 inside storage that was incredibly hard for the to navigate with RA! I was forced to walk many steps in pain and it was about 140 yards from my car. Each day I spent in pain walking and I really should not have been doing so much work. I'm not 20 anymore, but I guarantee I can put in more effort and work than anyone younger. 30 years in real estate and the balance in customer service arenas. I have been struggling to understand why Bob decided that he no longer wanted my business. I had to relocate to Utah because the bus cannot be registered with out a smog. I didn't have a handy $6000 laying around and actually don't believe that many do right now. Imagine learning about a devastating fact that you will have a real problem when you can't drive your mobile home . It can really mess you up when you don't have a roof over your head. It's very scary boys and girls! I accomplished my goals and reached out to Greg to let him know that I have some boxes from my storage unit in my 30 foot storage parking space that I have paid dearly for, for many years. I always kept him informed because it is extremely difficult for even truckers to drive 1400 miles total in a short period of time. I can't control time, unfortunately. Wish I could. So I called him 1 day crying my eyes out because he MAILED ME an eviction notice stating I needed to perform & remove any boxes from the space I was paying for or leave almost immediately. Wowzer. I was blown away. He GRANTED ME A FEW MORE DAYS TO COMPLETE MY TASK AND SAYS, we don't want this rv storage lot to look like a junk yard. Okay I get. ( in my mind I'm asking then why does the owner have shit everywhere too but just behind a garbage can and metal gates that are see through. Do you really think anyone is going to walk behind my storage and drop in disgust and vacate the lot? No! I know a majority of the residents because I was BORN HERE AND KINDA KNOW THE PEOPLE cause I also sold a lot of our community real estate. The bummer for me is that I thought Greg and the owner were cool dudes. Unfortunately I no longer feel that way. Whe Greg called me completely furious at 9 am, I was getting coffee at You almost made it with over 20 years and over $15, 000 worth of my hard earned money. Too bad you children are going to need to start over. You know me Greg I have always in 20 years been respectful. My father, immediate father is the ULTIMATE FOUNDER SND FORE FATHER OF VANDENBERG AIR NOT SPACE AIR FORCE. SHAME ON YOU GREG, you are not longer within the right psyche. 2nd set for complete due to character allocation.

    SmartStop Self Storage - selfstorage - Updated July 2026

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