The chicken "burger" is by far the best I have ever had, paired with the Brussels Sprouts is a meal worth waiting for. I thoroughly enjoy it. I don't eat meat but my family says the burgers are also flavorful and delicious. read more

who wants to pay 30 bucks for a meal.all hype. go to the buffet for way cheaper.so long mash burgers

I like to judge for myself so when I saw the 2 1/2 stars I figured how bad can it be, took about 20mins for 2 burgers, tots and fries (DoorDash was busy) but how I wait that long and get cold fries and about 10-15 tots. read more

Smashburger - Not so loaded LOADED SIDES - Burgers Near Me - Colorado Springs, Colorado

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The burgers are good sometimes, but today I got the soggiest burger on earth with wet limp lettuce. My boyfriend got zero jalapeños on his jalapeño burger. The fries are always soggy. Better to get fries somewhere else. Or go to the nearby Five Guys. So disappointing to spend money on something and have it be inedible. read more

Their ordering website is broken and the store won't take my order by phone. FIX THE DAMN ORDERING WEBSITE. I tried my laptop AND phone to order. It's just broken. So I called the location on South Nevada and THEY WOULDN'T TAKE MY ORDER over the phone. FIX THE WEBSITE!!!!! read more

Does not close at 10 drove 30 mins just to see they closed early and were outside smoking where people would be eating, I do not recommend this location at all read more

This place has very tasty cheeseburgers made to order. I I drove from Gunnison Montrose enjoyed the drive looking for a place to eat and this place popped out of nowhere man that's one of the best burgers I ever had and I'm from Abilene Texas that Burger rocked. I went back the next day, but they were closed for some maintenance they were doing, but I'll be back next year. read more

I was the only car in the drive through. When I pulled to the speaker they said "give us one minute we will get to you when we can" I waited for 45 minutes at the speaker with no one saying anything before I decide to finally leave read more

Why is it that every time I come here, they never cook the burger long enough? Why don't they have some sort of timer or trained staff? I can't stand it when a burger is cooked medium or medium rare! To me it's disgusting! I couldn't eat it. Again. No more coming here. I'm done. read more

Horrible food, way over priced burger was extremely greasy, ordered with no cheese, and they put cheese on it. Employees were nice but food even for fast food was terrible. read more

Terrible! absolutely overpriced garbage. Waited 26 minutes dinning in even for this crap.

National chain, so you know what you're going to get. This was on par with others. The garlic fires or tots are always pretty solid and unique. Recommend for a decent bacon cheese burger and garlic fries read more

Came around 9:20 PM and they said they weren't taking orders when they close at 10pm. Super frustrating. It should be stated no orders at after a certain time so we could've just chosen to not come. read more

We usually have Smashburger delivered, but I decided to come here and eat since the free french fries for french fry day were only available with pick up or dine in. I ordered the double Colorado Smashburger and got a regular smash fry for free. I also got some ice tea. The food came out quickly and was tasty and delicious, although messy, as usual. The fries were good, but I had forgot to ask for smash sauce, so had to go back to the counter to get some. The staff seemed very busy, but professional and helpful. The restaurant was spotlessly clean and I am glad I came here to eat. read more

Smashburger - Double Colorado smashburger with smash fries - Burgers Near Me - Colorado Springs, Colorado

Overall for a fast spot spot the food, service, and restaurant were good. I've been wanting to compare and contrast between ash burger, in and out, shake shack and I believe Smashburger will be at the top of the list. I got their single bacon burger with their smash fries. But the American cravings that I needed! read more

Bummed they discontinued the Haystack onion strings but the Smash TOTs are delicious. Customer service is great!

Great service and food! Employees were very helpful and place was very clean. Would definitely recommend, was our first time and will be coming back read more

Disappointing. Super over priced. Oily/greasy. Fries weren't even filled (pictured) and the ones we got were soaked in grease. Gross! I have to say the entire experience from the time I placed my drive thru order took nearly 20 minutes to the time they handed me food. The choices on the menu sounded great! You might think they were crafting something delicious with the wait and the prices, but don't be fooled that is not the case. Maybe it was a bad night. The guy at the window was friendly and upbeat. I don't know what happened, but I watched the manager himself pack my food into the bag. He did my sauces on the side, then he double checked the bag and stapled it shut! My mistake for not inspecting the bag before leaving the area, or maybe I am to blame for spending over $20 for 2 single patty burgers and a large fry and getting the sloppy wet mess we got then NOT driving back there to complain. Either way this is should be unacceptable. A smash burger shouldn't be THAT tough to deliver. read more

Smashburger - "LARGE SMASHFRIES" RIPOFF!!! I assure you all, I hadn't eaten a single fry yet - Burgers Near Me - Colorado Springs, Colorado

3 stars because the food is always good and cashiers are nice. I'm here waiting on my mobile order at 8 and I'm guess thing female "manager" is out in her car. When I came in someone was wanting a refund because they ate their whole meal without their fries ( didn't really catch the whole story) the cashier goes out to her car to get her to do the refund. She comes in and issues the refund. Yells at the kitchen. Then promptly goes back outside saying "figure it out ". Now she did come back in about 10 minutes later and as I'm still waiting and went to the kitchen immediately to help. I wouldn't want to work here with someone so negative and always yelling. read more

LAZY LAZY LAZY! Been there twice in the evening to grab a burger through the drive thru. BOTH times was told it would be 20 minutes before they could take my order-IN A DRIVE THRU!- despite being the only customer! If they can't cook one burger they probably aren't washing their hands either! No work ethic! Feel sorry for whoever owns this store. read more

Asking for tips at the drive through!?!?! YGBSM! Will not be back. Food is fast food; except for the waiting... read more

I've been a few times and it's good. Idk if it's worth the price though. In a day when every price is on the rise, you've got to be picky. I bought a meal here today and upgraded the drink to a shake and all in all it was $18. Whoa lol! But as I said the flavor is great, quality never disappoints but the price gouging kills me. read more

Smashburger - a yellow caution sign in a restaurant - Burgers Near Me - Colorado Springs, Colorado

I am especially fond of the Chile Colorado Smashburger! Just the right blend of spicy! I get a double and it gets a little messy, but it's great!! Take out or sit on the patio. There's indoor seating too. read more

The Colorado Burger is the best burger around. The service is quality driven, and doesn't seem rushed. A great family friendly atmosphere. read more

Smashburger - Company logo - Burgers Near Me - Colorado Springs, Colorado

10/25/2022 I really don't know where to start ion usually do bad reviews at all but wow. One food cooked terrible period I've had it before it did not taste like this. Second the staff very rude a older Woman forgot something said "I'll go get it" and still didn't get it and they forgot my shake. read more

I ordered the Avocado Bacon Club Crispy Chicken Sandwich and it was soooo good! The chicken was moist, the bun was soft, the veggies were crisp, and the flavor was mouth watering. This sandwich was full and well portioned. I highly recommend this sandwich! read more

Smashburger - Avocado Bacon Club Crispy Chicken Sandwich - Burgers Near Me - Colorado Springs, Colorado

Colorado special, limited edition...I was pleasantly surprised- Delicious!!!! I eat a burger 1X annually, however may need to make an exception in this case, and visit more often. read more

Smashburger - Yummy! - Burgers Near Me - Colorado Springs, Colorado

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Had lunch with some friends at this store and it was awesome. The manager took our order and even helped me with my selection, since I've never been to Smashburger before. She was very helpful and I appreciate it. I've been at this store 3 times since the first visit a while ago. I'm a new longtime customer. Great food, super service and an overall great experience for a fast food restaurant. read more

Ordered some fries at the drive thru - after waiting for 15 minutes I decided to go inside and grab them (they have to be ready, right?) Um, no. Despite half a dozen orders of fries sitting under the UV lamp waiting to be packaged, I was told that my order was not ready and that the staff was "getting killed man. Can't you see we're getting killed here??" I don't care how tasty your smashfries are, I won't be returning to this location ever. read more

Waited at the drive-thru order kiosk for 7 minutes before my order was taken. Waited at the payment window for a couple minute before payment was taken. Waited another 8 minutes to get my food and didn't even get the correct order. Absolute joke, not to mention I was asked if I wanted to leave a tip. read more

I normally wouldn't stop at a place rated so low, but decided to swing by without looking up the reviews first. I went through the drive through and did have a bit of a wait. However, the food was fresh and tasted good! I enjoyed the smash fries and Colorado burger. read more

I came in starving had just worked a 16 hour day and it was 5 mins to closing and they had already cleaned up but they still served me. Thank you !! That's customer service!! read more

Live 5 mins from location, called in pick up. Cold burger and fries, burgers thrown together, meat was dry and broken in half. Only good thing was the shake. Very disappointed in this location. Have photos and fed meat to my dog that's how bad it was!!! read more

Awesome food....great service....clean,well kept restaurant! Food was appetizing, great presentation, hot and fresh! Shake was delicious!

The guy in the back had to come out to take my order (he was fine). This pot head was just sitting there for a few min not even making eye contact or attempting to take an order. Wont come back. Food is fine. The guy who was baked out of his mind behind the register could not have cares less about costumer service. When he would talk, he responded to everyone like his mom just asked him to clean his room. Straight looser. There a ton of burger....joints, if you will around the springs. Why would i bother with this place. Gotta up the game is a sea this big. read more

Every time I get food from this smashburger the order is correct and is hot fresh and delicious.

Getting an order wrong at a drive thru is not that unusual. What is unusual, is to have the manager argue with you on the phone, casting blame my way because they gave me an Uber Eats order. Ten minutes of blame casting, I kid you not. That is pretty unusual. Demoralizing even. Check your receipt (which we did), then look at everything in the bag. If you expect even moderately competent service and a tiny bit of cheerful customer service, eat elsewhere. BTW if you want a refund-go back and wait in the drive thru line again. Later Smashburger, I can drive right on past so very easily. Get a new manager too, before that promotion costs you more customers. read more

I went to the drive-through and ordered one smash buyer large fries milkshake drink and two hamburger patties for my two dogs. You can see the total on the screen one of the patties cost $2.50 the other one was $8.00 I drove to the window and said. I see that you charged me $2.50 for one patty and $8.00 for the other one. She said we can only sell one patty. I said can I please see the manager that is when the manager came out. I said I ordered two extra patties. One was showing $2.50 on the screen where you place your order the other was $8.00. She said we can only sell you one patty. I said but I have two dogs. I said can you please override and give them each to me for $2.50 she said no. I said can I please have your business card. She laughed and said they do not give us business cards. I said can I have your name she said Fabi. Then she got upset and said I do not like dogs and you need to go somewhere else. This has been my experience. read more

I've had better shakes elsewhere. Other than the shakes, the burgers are amazing and the service is professional. Great location. They seem to always be busy but there's never too long of a wait time. It's a good place to eat, I recommend it read more

Have eaten here many times. Service is always lacking but food is okay. Went through the drive through and ordered a single classic. After I placed my order I waited 12 minutes with one car in front of me. I called the store to ask how long the wait in the drive through was. I was told ten to fifteen minutes and I had already waited 12. I waited until the 15 minute mark. I then pulled out of line and went inside. I told them what I ordered and it was up on the counter. I paid. It was 100% cold and gross. Maybe they could have moved the car in the front up and served those of us whose orders were ready. Even though I like Smash way better, Five Guys it is from now on. At least there the food is warm. Isn't it interesting how every negative review of this Smashburger location gets the same generic response? read more