I ended up grabbing dinner in the Jackson Heights 82nd St. area the other night with a friend and didn't want to come home empty handed because my boyfriend was sick. I remembered I had a gift card for Smashburger and this was right across the street. Fairly clean establishment. I did notice some other customers garbage was still left at seating but elsewise it appeared like it was a newer and fresher spot for the chain. I ordered one of the newer items: the double smash patty with bacon, ranch, and avocado and a side of sweet potato waffle fries for him. After ordering and pulling out the gift card the guy behind the register looked confused. He kept trying to swipe and was like I think it was declined do you have another card. I said there was over $50 on it and there was no way it could be declined and then he insisted it was probably expired and that maybe I could call someone. Call someone? Call who? He mentioned the app. Like why would I have the app downloaded on my phone? I haven't been to a Smashburger in over a year. I think Smashburger is freaking delicious but I don't do fast food often. Also, I checked online and their giftcards in fact 'Don't Expire'. There's also no expiration date listed on the card. I ended up chalking it up and paying the whopping $18 for the burger and side of fries. Hella lot for fast food. The boyfriend appreciated it and enjoyed it but thought the price was insane as well. I'm just annoyed because where does this money vanish off to if the card isn't usable in stores any longer?. . . . . I filed a complaint after I spent way too much time downloading the app and finding the correct section about gift cards and no one has still responded to it. read more

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Food was good but service was meh. The lady that took our order felt so rude and uninviting. Didn't care to greet us, didn't care to ask if we need help. Felt very rushed when we were ordering. Plenty of seating inside and they bring the food to you, but idk, they lady at the cash register put me off. Plus the burger came out piping out with the cheese which nearly burned my mouth. The smash tots were overly salted and so was our burger. Avoid this smash burger as it didn't meet my expectations for a burger joint. read more

Smashburger - BBQ Bacon Burger with Smash Tots - Burgers Near Me - Queens, New York

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Great service with even more Amazing food! 10/10!! Very clean and orderly store, everything is always in stock and fresh! read more

Smashburger - Menu - Burgers Near Me - Queens, New York

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I was pleasantly surprised by this place. I had never had Smashburger before. The burgers were very solid, and their specialty fries were quite good. They have ample seating inside, it's clean, and the food is solid. Definitely worth stopping in for a bite if you're in the area. read more

Smashburger - Burgers Near Me - Queens, New York

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This smash burger vaild, fries are better than mcdonalds, service was average. i recommend u come here since its an underrated burger place read more

Smashburger - DOUBLE ALL-AMERICAN SMASH® FRENCH FRIES - Burgers Near Me - Queens, New York

Service is always friendly, they already greet you when you enter, very attentive staff. Food is always hot and fresh read more

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Thank you Armond for the best burger experience ive experienced in my years of coming to this Smashburger. I eat here 3-4 times per week i work at Elmhurst Hospital ive never changed the way I order my burger. I love Smash Burger but today Armondo has perfected it with simplistic science. I usually have half left to enjoy on my break at work. Not today I ate the whole thing.......tmrw I will order 2. THANK YOU ARMONDO for the PERFECTION you put into my order...YOU ARE APPRECIATED ...ITHER YOU'VE GONE ABOVE AND BEYOND OR SIMPLY PERFECTED THE MEANING OF WHAT A SMASHBURGER SHOULD TRULY BE...thank you again ARMONDO read more

Via Uber Eats.....An order of 5 tenders only came with 4. No sauces included with two orders of tenders. Mac n cheese was missing half the product and was almost entirely the burnt portion. Horribly disappointed. Someone was NOT paying attention for my order. read more

I love the milkshakes, the food is so good! It's also a very good ambiance. So sad the shrimp roll is gone. But overall it's a good place to enjoy a burger. read more

Despite the usual 3-star ratings on Yelp, this is actually my favorite Smashburger location out of the three considering one in Times Square and other one closer to Herald Square. This is closer to Flushing, Main Street by like a few stops away. Would say that the staff here are nicer than the other locations. Ordered my usual single-pattie Smashburger w/ tomatoes, red onion, lettuce and pickles. Also ordered regular fries. Asked for a cup to drink seltzer water. Ambiance: Your regular fast-food places, nothing too special. Definitely nothing less, nothing more. Restroom stalls are pretty clean for the most part. Ask the staff for the bathroom code. Condiments of ketchup and mustard bottles are lined up neatly next to the soda machine. Now, you've to ask the staff for napkins, seasoning packets, and utensils instead because homeless people kept taking them when they were left in the open before. There're quite a few wall outlets located underneath the seats to charge your phone. Now moving on to the burger itself, it was very meaty and cheesy with all the ingredients super fresh. Words couldn't even describe how satisfied my stomach had felt from taking huge bite after huge bite into the cheeseburger. Sinking my teeth into those crispy fries made me feel so delightful. This is definitely how I would describe the true meaning of a real cheeseburger!!!! read more

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I tried their burger twice. Very yummy and fresh. The service was good too just wonder why the who restaurant is so empty during rush hours! read more

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Okay burger, doesn't standout particularly but also not bad. Fries is pretty good. Spacious place read more

Smashburger - Truffle mushroom swiss burger - Burgers Near Me - Queens, New York

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Freshly grilled burgers with tasty fries and tater tots. The sweet potato fries were thin and crispy. We loved the Mandarin Cardamom refresher beverage. Good option when you are craving a freshly made burger with quality meat and toppings. The restaurant was clean and service was friendly. read more

Smashburger - Double Classic with large side of sweet potato fries - Burgers Near Me - Queens, New York

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Today headed over to Smashburger before noon to avoid the lunch crowd. There were 3 people in front. Did not feel like a grand opening. Had found out about grand opening passing by in the past heading towards Chick Fil-A and through friends. One staff member opens door and came out to ask how many people. Most would say one. Line started to form behind me. Once you got in you were directed to stand in one of two lines . There were three staff members at the cash registers. The line I was in was slow. Do not know if they were going through training. Mentioned this to the staff letting people in. He just looked at me. What no interaction with the customers? So I get to the counter. Now this is the first time I ever been to a Smashburger and never tried their burger as well as their other products. Read about grand opening and they offering classic burger with fries for $5 bucks. I inquired if they still had this promotion. The staff at register said yes. So I placed an order for 4 of them. She goes you want 4 like in shock. I said yes and all for take out. Did I order too much? Now mind you I have no clue what was in this burger. Other staff came over and asked you want this in burger and gave a description of what items were on the burger (tomatoes, onions, pickles, lettuce, cheese, etc). I asked if that is what it is in the burger. She said yes. Then I said that's what I want. It would have been nice if they communicated what they had and other items. After placing order, went to Smash Pick up area (look up and follow the sign) to wait for the food. Which is right next to where you place order. Notice like 14 people in the kitchen. Sure lots of people confined in area. Probably going through training since opening day. By the time I got out of the store, the line was extended towards Chick Fil-A. Staff giving out sample of what looked like an Oreo shake. I totally understand it must be overwhelming at opening day. But some customer interaction or acknowledgement would be nice. Felt like cattle being steered on to an assembly line. To everyone- Please be careful with eating your burgers. There was a plastic casing in one of the burgers. The Classic Single Smash (had to look at receipt to see the name) burger was unique in it's own way but it did not knock my socks off. Maybe it will be different for you. read more

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Since i ordered for delivery, i couldn't say anything about the place, the service, and the ambiance . I can only review the food i ordered. The burger, fries, and the brussel sprouts are all salty. If you want your BP to rise, eat smashburger. Therefore, not recommended... read more

Burgers came smothered in grease So did the smash tots were drowned in grease. I stopped eating because I got sick from the amount of grease that was poured on the food. read more

Came here for lunch with my mom to eat in. Service is good, place looks and is kept clean by staff on sight. 1 star dropped because once we placed the order and got our receipt, got our drinks (self serve for drinks) and found a table, I looked at the receipt and they made my order a meal. I didn't ask for French fries along with my order (grilled chicken sandwich & a drink). I didn't even bother asking them for a refund because when I checked the prices, there was literally only a few cents difference (which is stupid). It's not even a meal price if they charge you the same as an individual item. DO CHECK YOUR RECEIPT PRIOR TO LEAVING** me and my mom decided to eat in, and our orders took longer than those who ordered right after us. Once we received the food, it was good. No cap. Hella good, my mom is happy, I'm happy (other than having to wait more than 15 min for our meals) The fries were very salty, so I wouldn't get that again. As quoted from my mom, the price of the food is only worth it if you decide to eat in. read more

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Decided to order pickup for this place after craving a burger and remembering it opened recently. I had ordered the Avocado Bacon Club. Upon going for pickup, the line was already to the door on a Sunday night. One person working the cashier. I waited spotted my pickup order as I was waiting on the pickup side which is gated off with stanchion post and there was no one to help. A man in the distance was slowly packaging order a few feet away. The staff seemed a bit inattentive and too relaxed despite the amount of customers. Avocado Bacon Club 2/5 - One of the key pieces in its name was missing, no avocado found. Patty was over-seasoned, on the salty side, and partially burnt. The only small nice thing was the uniqueness of the multi-grain bun. Not worth its price. There's many burger options around the area and this spot was quite disappointing especially for its price tag. I'd likely wouldn't visit again and probably opt for another spot in the neighborhood unfortunately. read more

Smashburger - Avocado Bacon Club - missing avocado - Burgers Near Me - Queens, New York

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Ate here today alone for lunch on a sunny day on Saturday! I ordered and got the BBQ Bacon Cheddar Single burger with the meal! It tasted great and quite delicious! I waited only 10 minutes for my meal to be and get served! The service there was also went pretty good and attentive of what to get and order that they didn't bother to rush me of what to order and get for the first time. Finally, I would definitely eat and come back again next time if I'm in the mood for a burger! ;) read more

Smashburger - Burgers Near Me - Queens, New York

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I didn't ask for a cheeseburger here but I got one and it was actually pretty good. The location next to a lab I went to for tests and right near the subway was great and unexpected. I'd gone to Smashburger generally for years but hadn't had it in forever so it was nice to get it again at random before another appointment elsewhere. There was politeness without cloying obnoxiousness so it's fine to dine in alone. If I were in the area, I'd definitely return. read more

It's not worth of money. I've paid a visit two times at this place. First day i thought it might be a temporary issue. Unfortunately, I was proved wrong in the second day too. Foods are way too salty. You cant enjoy the food because of saltiness. Again I would say it's not worth of money. read more

Smashburger - Double smash salty burger and salty fries - Burgers Near Me - Queens, New York

I often visit Smash Burger restaurant whenever I feel the craving for hamburgers and brisket. I highly recommend both their hamburgers and brisket. It's very clean and service oriented with excellent value. read more

Smashburger - Bacon cheese Burger - Burgers Near Me - Queens, New York

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Ordered delivery from here. Overall just OK. Colorado crispy chicken sandwich: great flavors. Would be worth coming back for this. Classic Smash burger: an ordinary burger. Chicken tenders: a very small amount of chicken. Smash tots: very greasy. read more

I specifically wanted a burger with an egg. This place offers the option and also serves a breakfast burger all day complete with egg and applewood smoked bacon. Delicious!! Also tried the sausage egg and cheese and sweet potato fries. We asked for no seasoning (no salt) and everything came out great (please note sausage and bacon are pre-seasoned). Love the ability to customize the sandwiches, great selection of toppings. Service is great, friendly and patient staff to help build that dream burger(s). Highly recommend!! read more

Smashburger - Breakfast Burger and sweet potato fries - Burgers Near Me - Queens, New York

This place offers burgers at an affordable price. The chocolate milkshake is tasty. I got the smash tots which contain rosemary. The taste is a little strong, so if you're not a fan of rosemary, pass on it. The burgers are a little small, so get a double patty if possible. They provide a tip option when you pay, which goes to the cashiers. I liked that the staffers provide the food to your table and were very accommodating. I look forward to trying out the other items of the menu. read more

Smashburger - Bacon Smash Burger - Burgers Near Me - Queens, New York

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Here's the thing. I love the burgers. The tots are great. The brussels sprouts, although very greasy, are yummy. They have gluten-free buns, yay. They have dairy-free shakes (omg, disgusting). The people are friendly and nice. However, I've been here several times, mostly for takeout, and they've gotten my order wrong every time. And it's important, because I'm gluten and dairy free that when I get home, I don't have cheese on my burger. Or I'm not missing things I ordered. When the food is right, it's great. But I'm scared to ever go back for takeout ever again. And the last time it took 30 minutes for me to get my order. And I've been charged for things that I didn't get. So please, get it together Smashburger. I really want to support you. read more

The burger always hits especially the Colorado always perfectly made never a compliant. The tots are always on point to that's my go to!!

I have to say your night crew is amazing especially they're leader Nelsy She is always a joy to see my daughter's love her and her crew. She is always very helpful and always very friendly. She even want out her way helping my mother who is recovering from cancer. I don't know why anybody wouldn't give this store more than 4 or 5 star Considering the night crew and how much they do. Good ob everyone read more

clearly i ordered a double and got a single patty lol you can see on the paper it says classis dbl read more

Smashburger - DOUBLE ALL-AMERICAN SMASH - Burgers Near Me - Queens, New York

I had never tried out Smashburger before and was told their burgers were good. I ordered a single bacon smash burger and the truffle mushroom swiss burger. They were ok, nothing special. I think it would be better to patronize a local joint (Emoji Burger) where the brioche bun and juicy patties are more expensive but delish! All in all, ok. After all, it is fast food. read more

I wish I could give better stars but the meal was indeed extremely salty. Also- I ordered delivery through seamless and I put some stuff in the substitutions and they did not do that at all- which is somewhat frustrating given the price. I probably wouldn't ever order from then again, unless I'm in the mood for a basic salty fast food burger. read more

Ordered a few burgers for pick up. Was ready when we arrived. Staff was nice. My father who is extremely picky when it comes to food, did not say one word when he finally sat down to eat. My mom is on a strict diet but she wanted to try the last 2 bites of the classic burger. My mom hates burgers, at least that's what she's been telling me for 20 yrs. She doesn't like ground beef and the few burgers she's ever had were mostly from the Golden Arches. Yeah I wouldn't be a fan of burgers either if they all tasted like that. They both enjoyed the burger even though it was cold from sitting on their table for over a hr. We also took about 30+ mins commute time but the burger wasn't dried out like a typical fast food restaurant. I had a few bites of a double truffle Swiss burger. I also ate it when it cold but it was still pretty good. I loved the grilled onions. It's a good burger. It's pricier than your typical fast food burger, but they're pretty big. The beef patties are meaty and don't seem to be full of filler. One is enough. They def taste better than the typical popular fast food places so for the price/size, it's really not bad. The staff was perfectly friendly and they thanked us even though it was just a pick up. This is a tough time for everyone still. If you choose to dine in, sit and eat but once you're done eating, wear a mask. Some of these low ratings are simply unnecessary. read more

For some reason this location doesn't make the mushroom Swiss burger anymore?? Its not on the grubhub menu and hasn't been for a month , that burger and smash fries were my goto so now I have no reason to order from them , its a shame..that is a killer burger too read more

The burgers are great! Fresh toppings, good beef and buns, and put together well! They have great sides like the tots and brussel sprouts. Definitely a good competitor to Shake Shack which we don't have in the area. read more

My first time for smash burger. I was waiting 30 mins for 1 Scorchin' Hot Chicken Tenders and 1 Chicken Tenders. I do understand for busy hours but for 2 fried chickens really ? Once open bag one of my sauce is wrong too far to go back to change. Everyone can make mistakes. But both of their chicken tender are tasty !! read more

Smashburger - Wrong sauce - Burgers Near Me - Queens, New York

This place is very dangerous for us because it's my 2nd time Ordering this week lol. Food Got to my home at a reasonable time and warm. read more

Best services ever, on Thursday nite they made a mistake with my order, but the manager was very nice , they give me free burgers the next visit with extra large , the food is delicious, , nice to have this place in the area, wish the best for the business read more

Smashburger - Burgers Near Me - Queens, New York

My favorite burger joint by far. I really like this location because the staff always greet me with a friendly smile.

Once and no more. Rude and worst service ever. How I can minus the stars?? I passed this restaurant in my neighborhood and look interesting for brand new burgers restaurant. I'm a fan of a good burger BUT THIS IS MY BIG MISTAKE TO GET IN THIS BURGER RESTAURANT. BAD DREAM EVER. I ordered double Colorado with fried and drink. While waiting, I washed my hands by sink nearby garbage bins provided inside dining areas. It's a dine in burger restaurant, I believe because they open the dining area and I saw 3 people were eating inside. One employee came to me suddenly and told me don't wash my hands there and driving me out to the restroom and keep my mask on all the time. WHAT!!! if you don't allow your customers use your sink to wash their hands, do not put it in a dining area where another restaurant provides for their customers to wash hands before or after they have a burger/food. This restaurant is weird. Also put the sign for that if you really don't want your customers to use it. Second point, if you want your customers keep the mask on all the time. Don't open for dine in ares and how about 3 people who are having their burger now, they all took off the mask and eating. It doesn't make sense for me. Then I started to asking for what happened, first employee made a face on me and walked away. After that the Latino girl employee who is open mask and eating her burger beside me starting to talk shit to me then about 3 girls who stand in front of me start saying the same shit to me. Everyone is all around me and treated me in that way so I decided to cancel my order and don't want to try this burger anymore. EVEN YOUR BURGER IS THE BEST BUT I WILL NOT EAT IT WITH THIS WORST SERVICE DEFINITELY. Then I got refunded for that by NATASHA, manager. While she's doing refund, those girls still talking about me in same shit way. Natasha shouted to them for stop doing that because she heard it, yes of course I heard it too. That is unacceptable for me, hello I'm still here and heard everything you guys saying. But they did not stop so my tolerance is done and walked to them and told them stop saying that on me. How dare you say shit to your customers even they still be there. Don't you care for your restaurant? Natasha wanted to be a hero for her staff and daunted me that don't come to employee areas and will call a police to arrest me, no it's a dining area and the people who she needs to say that or stop is her stuff, those girls, not me!!!! You are totally wrong Natasha. I hope this comment can go the owner of the restaurant and see how your employee ruining your restaurant. And the last worst thing they did is Natasha gave me a ripped dollar note. It happened to me that I use to buy something with a kind of this note but the seller said No to take it. So I came back to them and ask for a new dollar, not a ripped one. Natasha said that is all money she has and the cashier said the same thing and told me she can't give me a new dollar. She said money is money. But I insisted to get a new one for a moment, then Natasha give me a new one from the cashier counter where they said NO MORE MONEY. You are A BIG LIARS, Natasha and a cashier girl. I most recommend you guys who are reading this comment, if you want to try THE WORST SERVICE FROM WORST EMPLOYEE TEAM. Come here SMASH BURGER IN JACKSON HEIGHTS, nearby Elmhurst hospital. You will eat shit burger and shit service absolutely. I guarantee you 100%. read more

Last time I was there it was ok just felt overpriced and I could get a better burger else where