The server told me it was impossible to make what I wanted. I had the server get the manager and the manager corrected the error. When we went to get seats, the first table we went to had not been wiped and neither had the second. This location needs a little bit more attention to detail, and employee training. read more

Smashburger - Burgers Near Me - Totowa, New Jersey

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We had a burger there last week with a friend. The burgers, as usual were excellent. The service was another story. It took a long time for my husband to get his burger. When we asked about it, very nicely, I might add, the girl who took our order was extremely rude and told us that we were waiting for his chicken to grill. We explained that he ordered a burger. She insisted that we didn't and was extremely rude and kept saying "God bless me!!!" over and over. Mind you that at that time we were the only people in the place so she wasn't very stressed. Maybe when they train their staff they should include a lesson on manners and courtesy. I have no intention of going back anytime soon! read more

It's quick and cheap. The fries are good. The burgers aren't bad but way too greasy for my taste. Service is good. Friendly crew for the most part. read more

This is my least favorite smash burger in the area. You can go at any given time and the tables are not cleaned. (See picture) Whenever I want to order online it says that I cannot for this location. If I ever do end up ordering online you can stand under the pick up sign for a while and no one will approach unless you stop them. I wish I could give it a better rating as it is one of the closest and best places to order lunch from work but it is not always the best experience. read more

Smashburger - About 4 tables uncleaned yet there was no line. - Burgers Near Me - Totowa, New Jersey

Don't know why my review got deleted. I believe i gave it 3 stars. Now im giving it 2. Not gonna go thru my whole review once again. Smashburger is overrated. Perhaps another location would be better? read more

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Stopped in here for lunch and had a great experience. The lady taking my order was attentive and friendly. My food came out quickly and hot. The place is very clean and love the vibe of it. Ketchup, salt, pepper etc. is all provided on the tables. My burger was flavorful, juicy and the fries were perfectly crunchy. I'll be back to try other burgers in the future! Great spot! read more

Kept hearing about Smashburger and imagined another Burger King / McDonald's type place. Or a Five Guys place. I was wrong. This place sells some great tasting burgers, and chicken sandwiches to crave for. Their shakes are made with real ice cream like an old school ice cream shop and they have wonderful smashfries (regular or sweet potato), with flavoring and olive oil and addicting. A Must Go place. read more

Smashburger - Bacon Smashburger, fries and a shake! - Burgers Near Me - Totowa, New Jersey

I just called their store because I had a question about a special they had going on. The first time it rang until voicemail. Second time went straight to voicemail. Third time they picked up and hung up. Fourth time they picked up and hung up again. I called again after that and it went straight to voicemail. Just lost a customer over a simple question. read more

Very clean which is a big thing for our family. Not a ton of options but still seemed to have something for everybody. Kids meals are a bit expensive but they enjoyed them. Our burgers were well cooked and toppings were piled on. Overall great experience. read more

Sorry to say this place is so dirty I would not be back! So with that being said no need for the food review!!! Negative 10 stars!

They need to hire a new manager. Terrible Service. I walked out and went to bagel shop next door. I was craving a burger and when I walked in I was ready to order because I love smash burger and had been there before. Nobody was behind the cash register. So I asked the woman cleaning tables if I ordered with her or somebody else. She asked me to be patient and I was. It had started to snow and I wanted to get home before the roads got icy and I told her that. When she came back to the register she said. "Cant you see I was on the phone, you did not have to be so obnoxious." I was flabbergasted. I asked for the manager. And she said with attitude, " I am the manager if you want to complain call corporate. " and I walked out. I believe the managers name was Renay. However I forget and I am hoping to forget the terrible experience. read more

Went to smashburger on 06/08/2017 ať 9:00pm I did ordered regular burger with fries. What I received was burger with cheese no lettuce, tomato, pickles oh and fries you can count them. So when I went to manager Kristie she replied that that's what I ordered and fries I ate half of them. So please I don't need this that someone will call me liar. I will never visit this establishment again. She forgot that I'm customer and I'm always right. It's only on 225 Route 46 West in Totowa. I went to others with no problem. read more

Went here for lunch recently. Place was busy. Stand on line to place your order and then they give you a number to put on your table and someone will bring the order to your table when it is ready. People were all friendly. I custom built my burger, which is a little costly. Two burgers, two sides and two shakes came to thirty bucks. My burger was delicious, and the shakes were superb. They bring you an empty glass and the silver shake container containing the shake. You cant pour the entire container into the glass so you drink some and then put in the rest. A throw back to the old soda fountain days. Nice. Tried a new side called fried pickles. Did not sound too appetizing to me, but I tried them and they were delicious. They were slices of breaded and then fried pickles. Gonna get some more next time I go. read more

Have to change my 5-star review to a 2-star. The last several times I ordered burgers here, they got my order wrong EVERY. SINGLE. TIME. Service isn't what it used to be. About a year ago the manager and staff were so friendly, like inexplicably, unconventionally, surprisingly friendly. They would greet you with a smile; check in on you while you dine; and were happy to help. Now, I see the usual jaded, bored, incompetent staff that anyone would expect from most fast food restaurants. I give 2 stars instead of 1 because the deals are great, too bad I won't come here anymore if I don't get what I order no matter the price. ----------------------- OLD REVIEW My go-to burger restaurant. I'm a big fan of Smashburger. I've tried several of their locations and they've all been consistently great. Great customer service seems to be part of their business model. Their staff are almost always friendly, personable, and accommodating. Hooked on their smash fries. Their burgers and toppings taste fresh, not like the processed food you'd find at McDonald's, despite their comparable prices. I come to this particular location about once a week if not more. Great place to grab a delicious meal at a great deal. Beats Shakeshack. Beats Bareburger. read more

It was a chaotic mess. Subpar fries, poor service, cold food. The burger tasted alright, can't go wrong with Swiss cheese burger though.

Just received my order from Uber eats and I honestly have to say that it was the worst thing that I've ever spent $46 on. I don't understand why they allow modifications if they are not going to pay attention to them. I asked for no condiments on my burger due to allergies, which I specified, end it was just ignored. My son couldn't even eat his food which really sucks because I was forced to order something for him elsewhere and spend even more money. My burger was completely raw and inedible. I didn't even want to feed it to my dog because of the amount that it was undercooked. When my husband called the restaurant and spoke to the manager Patrick to complain about the order, he was told off by Patrick and nothing was done about the order. We weren't asking for free food but we were asking for them to correct the issue which he refused to do. We generally really love this franchise however I don't see us ordering from there again. read more

I am a fan of the side salad and the avocado grilled chicken sandwich. read more

Smashburger - Delicious! - Burgers Near Me - Totowa, New Jersey

All I have to say I WOW! I'm a fan of Smashburger, doesn't matter which one, but this one has by far the best service! My second time here and they already remembered me. Service always stands out in the food industry and I'm very pleased with their's. The manager, Christina, is very friendly, nice, and attentive. She already knew that I wanted/needed chipotle sauce for my burger. read more

Smashburger - Crispy chicken avocado club with a side of chipotle mayo - Burgers Near Me - Totowa, New Jersey

Went here for lunch yesterday around 1pm and the cashier told me that they were severely understaffed and that I would have to wait THIRTY minutes for my burger. ummmmmmmm what??? no thank you. I promptly turned around and left. I've been here before with no issues and the food is pretty good so I was bummed out. but waiting 30 minutes for a burger makes zero sense. read more

This location is super clean! The manager took my order and he was very polite. My food was delicious! I would highly recommend this location it is my absolute favorite read more

I give Smashburger 4 stars for the food but an extra star for how awesome the employees are! Every time I'm here they are super nice helpful and always give me extras for free! Will be back and back again! read more

I went to the Smashburger in Pompton plains in September. I went with my wife and I stood in line for about a half a hour (I know sounds crazy but I did) with no one in front of me . The employee in charge of ringing people up didn't even look my way at all. I get that he was bringing out food but he didn't look my way, my wife and I just walked out I can't believe it to this day. I left a feedback on there site and the district manager Greg Alpher GAlpher@smashburger.com reach out to me via email and offered to send me free coupons to give Smashburger another chance so I listened. Mind you I never asked for the free items but I had to remind him 3 times to send it to me and when he did, the 2 free Smashburger ones were expired (I went to the Totowa Smashburger) the cashier said they expired on 9/30/19 and I got the coupons on 10/24/19. All he did was crossed out the expiration dates but the code didn't work either. From my experience the customer portion business is not their strong suit, I recommend shake shack and habit burger who have customer service and great burgers. Burgers joints are everywhere now don't settled. read more

The food is always good, that's why we order pretty often from this location. But this time I wanted to save time and placed an order online. Mistake. Arrived to the place on time listed in the online order. Signed my CC receipt and waited. I had to ask for cups for kid's meals (as usual - nothing new here). I had to ask for a tray for cups too - as usual. And I wait. Figured they are making the meal hot as soon as I showed up. Nope. After 15 mins waiting as seeing that a customer who just walked in got his order, I ask what's up with mine. "Here is it" - it was waiting all the time - nobody bothered to ask, check, hand over when completed the transaction. Crew could care less about it. ONLY after I mentioned that I've been waiting for 15 mins already just to get my cold meal, they offered reorder. Summarize - great food (If you like their style), but pathetic, lazy and ignorant service. read more

It's a Smashburger and the food is okay so why the low rating? The guy who took our order was horrible. First he mumbled "stay or go?" while talking to another employee, not looking at me at all. He got worse from there, so unhelpful and uncommunicative. I walked out. I won't eat at a place where the staff is composed of untrained boobs. Avoid this Smashburger!! read more

Had a to wait 30min for my food. Only smash burger I've been to where they are so disorganized you have to wait over 10min.

I would like to commend the staff for applying new gloves when handling food and preparing the order. Many people think you can just wear gloves and that means clean. That is not the case. Staff was disinfecting tables and sweeping even though dine in is not available and for that I thank you. It reassures me that you are going the extra mile. A side note a door dash guy came in mask and goggles and completely closed hoodie and that made me feel like people get it we are being careful and we can still at least eat out once in while and have confidence in the people that handle our food. I would like to give 5 stars. For this I would like to see hand washing then application of gloves and masks. I realize masks aren't readily available and that maybe why they weren't used but maybe if I write it here corporate heads will see it and supply their staff with them when they become available. Thank you for all you are doing and for staying open late and for caring enough to feed us and protect us. Fantastic Job Guys! read more

I loved this location when it first opened, but it had declined to the point where my wife and I had to find another location. Luckily they opened one closer to where we live. read more

Run over and get you that good ole Black bean burger. Babbbbbbbby that thing is delicious . I'm like who made this yo momma. The manager is kind and delightful.great crew read more

I came here at 1:20 and didn't get my food until 1:35. My son got his food before me and we weren't able to eat together. We got the last table in the entire restaurant. All of the open tables (about 15) were filled with food from people who had already finished eating and had left. The tables all had half eaten food and nobody cleaned it up. There were two people working other than the cooks. One employee was working the register, bringing out food, making milkshakes and refilling the drink machine. The restaurant was very dirty and unsanitary as well as understaffed. read more

Very friendly service and not to busy. Came here for the buy one get one free. Going to try the fried pickles, will let you know. Been here a few times and no complaints just my first Yelp. Very interesting crowd in this particular location. Love the mushroom swiss burger. read more

By far our best Smashburger experience. Our food was well prepared and served quickly. The location was very clean and the staff was friendly. I haven't been to a Smashburger in a very long time but I will come back here. read more

I do like Smashburger in general. The food is good and a nice value. However, I suggest that you find another location rather than this one. This one is the closest to my home but after the third visit filled with errors, I will now travel a bit futher to avoid this location. Errors included mistakes with order, on one occasion the food had to be prepared 3 different times to be correct, and missing food with take out orders. I recommend Smashburger but do yourself a favor and find a different location then this one. read more

This was my first visit to a Smashburger in NJ, and I have to admit it was a little disappointing. The food was fine, but the service was something to be considered... The place was not busy, but it took forever for someone to take our order and even longer for someone to bring it out. We actually saw our food hit the warming lights, someone walked around with it for a few minutes, put it back under the lights and then finally brought it to us... a lot of confusion for such a simple burger. read more

Ordered a custom burger on multi-grain roll with lettuce, tomato, and pickle; regular sized. Also ordered a vanilla shake. Order came out quick and was how I ordered. Only down-side is bathroom was dirty. They need someone to check things regularly. read more

I finally found a good burger joint very hard to find one tried them all Smashburger burgers are great the only thing I don't like is they use arugula lettuce (like steak and shake which are horrible burgers) should be crunchy fresh iceberg lettuce and dice your onions instead of slicing them that would really send their burgers over the top read more

my husband and my kids we came this place to try a regular burger,but we were surprised how delicious the burgers taste.I recommend this place to every one. read more

Smashburger - Classic burger fresh beef,lettuce tomatoes,cheese,pickles,two bunds,sweet potatoe on the side. - Burgers Near Me - Totowa, New Jersey

If you want a little hamburger with your salt, this place is for you. Fries are decent and good service. But the over salting ruins it.

Don't waste your time. Again we had an incredibly long wait. After waiting a half hour for 2 shakes we had to wait on line again to ask where the shakes were. We ended up getting our money back and leaving. This is the third time in a row we've had service issues - we won't be going back. read more

Been here 3 times in the past 3 months & twice we ate in. There is always a line when we go (went twice for lunch & once for dinner). They could have more than 1 person putting the orders in when they are busy. The burgers are really good & made fresh. They also have a turkey burger & chicken if you don't want beef. You can make your own burger or you can get specialty burgers. I LOVE their smash fries. My husband had their regular fries and he said they were salty. When you dine in, they have different types of sauce for you to dip your fries in. They are all good. The other thing I like is when you are done with your meal, they will have somebody pick up your tray. That is great customer service! This has become our go to place when we are looking to have a decent burger for a good price. read more

We Love this place.. well.. let me rephrase that. WE LOVE SMASH BURGER! We were going to the one on Route 3 in Clifton since they opened...and when this one opened up... we've made this our GO TO spot. We've tried a bunch of things on the menu.... from smash burger... to chicken burgers.. to kids meals.. to veggie frites, sweet potatoe fries.. regular fries... Salalds.. shakes... You name it.. (oh and BLACK BEAN BURGERS TOO) ITS ALLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL GOOOOOOD Atmosphere is cool and hip. Quality of the food is top notch. Burgers and food ---EXTREMELY TASTY Price is about average... But I'm always getting coupons via emails and from filling out surverys... so usually getting a side for free. Speed of food depends...but its freshly cooked.. and you taste it. My kids LOVE this place.. If I were to say to them lets go out for a burger and I list all the major chains in the area.. ( From Mc Donalds, Burger king, Wendys. Five Guys. etc. etc.) SMASH BURGER Always is their first choice. I ask my kids where they want to eat out... and 9-10 times.. they'll say Smash Burger. (1-10 is usally pizza) OVerall.. if you haven't been.. do yourself a favor.. Give it a try... ITs worth it. and menu selection has great variety... read more