The technician did not perform a thorough inspection or diagnosis of my Kenmore washing machine. He…read moreonly replaced the agitator dogs (which I had already identified as one potential issue) and left without checking anything else. The machine continued to have the same problems immediately after he left. I called back within an hour to report it was still not working properly. After several follow-up messages, he texted that he would schedule a return visit for either Friday or Monday. I never received any confirmation, follow-up call, or appointment details despite reaching out again. Unfortunately, the service was incomplete, the follow-up was poor, and the issue remains unresolved. I would not recommend this technician or service to anyone and will not use them again.

Highly recommend Mr. Appliance. Tim was prompt and professional, fixed my ignitor issue in my oven…read morein no time. Will definitely use them again.

No call no show. My appointment was confirmed and he was supposed to show up between 10-12. Never…read moreheard from him

My GE front load washer had a small leak from the rear of the machine. I called JP and he came out…read morethe same day. Did some adjustments on the washer and said it was fixed. I used my washer that day and it flooded the room it was in. Called JP back. After 2 months and 3 different parts he said it was fixed. Less than 2 months later the washer started leaking the same way it was before. There were several no calls no show incidents and he was always late when he did show up.

The service tech was good but they refused to pay for the repairs…read more Guy was on time. Respectful

Shawn was absolutely GREAT!!! He identified the problem and replaced the igniter in less than 30…read moreminutes. He called prior to his arrival and was very prompt, courteous, professional and kind! I highly recommend this company!!!

Chip was fast, friendly, clean and really helpful. I asked a lot of questions and he was very…read morearticulate in his answers. In addition to fixing our problem, he checked the rest of our dishwasher to make sure everything was functioning correctly. Also, the experience with scheduling was great. Everyone on the phone was really nice and helpful. I'm very happy with RSI. They will be my first call in the future.

Installed defective parts into a new Speed Queen drywer. I would not use this company.read more

I called yesterday for an appointment and I had a very pleasant young man, Chandler, here. He…read morecalled me before arrival and diagnosed my problem. I am very happy with his performance and price. One year ago, I had a different problem and I called GE, and I was not very happy with their performance. I'm waiting for the part to come in and be installed. So far, so good. Thank you.

They are not to be trusted!! They said it would take 3 to 5…read moredays to get the part but wanted to get paid upfront $300.01 8 days go bye and they would not call me back! So I called my credit card and turned them in! Don't use this company!

Jace was the best! He was kind, professional, and the job was done neat. The bad review with The…read morecrazy lady is very unfair!! He did a wonderful job! Got heat right before thanksgiving & I am thankful.. It's not fair to write a bad review based on a disagreement. My experience was totally the opposite! & to the crazy lady thea.. quit growing weed in the basement!!

Jace put a furnace in on January or February nothing is up to code wood under the furnace, water…read moreheater isn't vented out only furnace and permits weren't pulled i am going to be filing a lawsuit real soon

Great Support. Did not service my area, but gave me a ton…read moreof advice on the phone - send me links, walked me through a repair I can do myself. It's the kind of repair guy you want to have - honest, helpful, uncomplicated. Give them a call!

Even though my address is outside of Marshall's service area. He was helpful on the phone and…read morecorrectly diagnosed the issue of my refrigerator not working. He even told me it is not a difficult job. I end up ordering the part and fixed the fridge on my own. I really appreciate Marshall's help.

Just had fridge fixed - now bottom freezer working better and top non freezer area is operating now…read more to keep food. Also got dishwasher advice. Then corrected the connection for new washing machine purchased from Lowes. Would recommend

Professional and fixed our appliance which was a relief since $196 was a lot cheaper than 2k to…read morereplace! I would highly recommend this bus or ss and Brian.