This review is in regards to a contest I won for a Reme Halo LED Whole Home in-Duct Air Purifier System sponsored by a local radio station and Sharon's. A crew from Sharon's called before they arrived slightly earlier than scheduled. The workers were friendly and helpful in answering my questions. They also wore masks and shoe coverings as I requested. The installation was smooth and efficient. If the REME Halo-LED is installed by Sharon's you will also receive information to register for an extended limited warranty program from five to seven years. To get this warranty the REME Halo-LED has to be installed by a licensed contractor. I feel very fortunate to have won this air purifier system for my new house because the regular installation price would have been over a thousand dollars. Thank you to Sharon's for this wonderful and very useful prize! read more

Sharon's Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Westland, Michigan

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great customer care & service. the entire staff from hvac techs, electicians, and customer service were very polite, helpful and informative. they were punctual and sent text with pictures of techs name before arrival and to verify appointments. they work fast, efficiently and courteously. i recommend the highly. read more

Called Sharon's this morning because my furnace was blowing out cold air. Within a few hours of calling a technician was here. The technicians name was Jeff, he was very fast, friendly, knowledgeable and efficient. He was able to fix our furnace for a FRACTION of what I thought I would've been paying. Can't say enough good things about him & sharons. Last summer we also got a new AC unit installed by them. I can't remember the techs name at the time but it was also very fast and efficient. Will be using Sharon's for all of my home repairs. read more

I've been using Sharon's for over 20 years for everything from small problems to replacing both furnace and A/C. I just had them install a whole-house generator. I have only good things to say about them. It shows how a competent woman can grow her company by personal attention to detail. read more

Ah yes the seasonal break down of the system installed by Sharons! Good times! Seems yearly forking out a ton of money to fix it !!!!! read more

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We moved here from NJ almost a year ago. It's tough finding new companies to service all your needs around a newly purchased home. We used Sharon's originally because the sellers had used them previously, so thought give them a try! So far they have proven to be a fair and honest company, I also like the fact that it's a woman ran and owned company. ( not to be sexiest) but hey, 1 up for the ladies!! Today we had a leak around our inside unit to the AC. Turns out hubby was right drain was clogged. Jeff and Jason (tech's) were very quick to point out what was wrong and showed me while working on problem. I as a customer appreciate that. Fair pricing, quick service. And the office ladies are nice on the phone always (Laura) Thank you! read more

Worst customer service !! I scheduled an appointment to have someone come out today between 12-4 and took PTO time and waited. Was checking my email and someone changed the appointment to tomorrow. I called and was told I rescheduled which was a lie .. I questioned what number called in and then told someone named Monique called me .. lie number 2. Scheduler on phone was rude and acted like it was my fault. Transferred me to the manager, who clearly was in the same room with the girl and pretty much blamed me and stuck to the lie that someone called me and rescheduled. My iPhone shows NO call and NO voicemail. So even if you left a message you decide on your own what day to come ?? I again questioned this and was treated like it was my fault and they could care less. Had to get angry for a crappy apology. I wasted my vacation day and time. I told them I have to work and can't have someone come tomorrow They didn't care and said it was my fault Bye . I'd rather suffer in heat than deal with rude people!! If I could rate as zero I would. read more

The techs were competent and pricing was fair every time I've called Sharon's. I've never felt I was getting a sales pitch and never had to haggle. If only more contractors were like this. read more

It is a scam. a routine pre-season clean up was manipulated into a supposed need for a new furnace by rewiring the controls so that once the furnace turned off it would not re-ignite. Called another contractor and they corrected the wiring. FYI: I was told Sharon is under new ownership. read more

Came home from vacation to find out our air conditioner is no longer blowing cold air. Called the next morning our regular company that we use and they could not get to us for 10 days. Decided to call Sharon's. They came out that afternoon. It ended up that we had a leak and needed Freon. They fixed it and we were comfortable in our cool house again. read more

What a great company. My furnace was getting an inspection and found a cracked heat exchanger. Needed one asap as we are selling this house for my husband 90 yr old parents. Sharons crew did a great job and awesome state of the art furnace. Fixed my dryer shutoff and tge ducts Really use this company. Thanks Sharon and CREW!!@ read more

Sharon's has now installed three furnaces and two air conditioner systems for me which probably speaks for itself. (I have rental properties). Quality products, quality people, quality installation. They pulled the proper permits with the city and passed inspection the first go round. And I love Sharon's story of how she got started in the business. She is an amazing woman. read more

She did not solve my code 11 on my tankless tank and acted like she did not care . She sent out people who did not know how to service the tankless tanks. she acted like she just didn't care and wanted to charge me for each time she had to come back For the same problem . read more

I had call this company to fix my AC. They check my AC unit and gave me a quote for replacement part. They have quoted parts value 5 to 6 time more than the market value of the product in local market. Locally bought the product for myself close to $160. These guys were pushing me to buy a new furnace unit instead. Technician also broke the interlock switch and stated it was broken before they come in for the visit. Instead they keep arguing with me and implied that I was going through stress in my own home. I would not recommend this agency to any one... would you if you feel unsatisfied with the work and riffing of with inflating the price. Google up to save some money. read more

Very expensive. Replaced $12 flame sensor on my furnace. It's about a 10 minute job. Charged me nearly $250. I would not recommend this business due to their outrageous cost. read more

Another superior experience with Sharon's team! My Mitsubishi system experienced a colossal failure. Between Mitsubishi Customer Service and Sharon's, my home is comfortable and cool once again. Sharon's service and communication and professionalism are top notch. So grateful, truly...thank you! read more

Replace capacitor in a/c. Service tech was fine, repair made quickly, but charge was high-service call and labor ok but part markup excessive (10x retail). read more

I was recommended to Sharon's by one of their long time customers. I called and spoke with Sharon about needing a quote and she set me up for an appointment between 10-12 the following day. My wife waited and no one showed by noon so I called, spoke with Sharon again, who apologized for the mishap and rescheduled it for 3 pm the same day. I waited until 6:00 and guess what....no one showed! We wasted 5 hours and a 1/2 day of paid-time-off for nothing! Update: Sharon's reached out with a letter of apology for their mistake. I spoke with Sharon as well and was provided with a satisfactory explanation for the scheduling error, which she took responsibility for. They also provided a service coupon which I utilized for a furnace certification required by the city in order to sell the home. I am glad they took the time to correct their mistake and provide a sincere apology. Thank you! read more

Today was a holiday and Sharon's still someone out and I didn't have to wait all day. Al was a good tech and found the problem quickly. Well worth the money. read more

If I could rate this business a big fat ZERO I would. My first experience was by using a Groupon. I had no issue when they came out, it is the second experience that really is the problem. To begin I needed to have my furnace and my air conditioning unit tuned up and checked. When the technician came out on a Friday, he was very professional and was accompanied by a trainee. The first unit they looked at was the furnace no issues were found. On to the air conditioning unit that is where he found I was losing coolant. Based on the age of the unit he highly recommended I consider replacing it with a newer one. After I thought about it, I figured I would need to go ahead and do as suggested considering that it was close to 15 years old. When we sat down to discuss the options, I finally decided to go ahead make the appointment for the installation. This was to happen the following week. I signed the order and agreed to the price. After they departed, I realized I needed to cancel the order because I had another obligation. I immediately called the following day and also sent an email requesting the cancellation. This was less than 24 hours for the phone call. The following Monday I called to make sure they received my request since they are closed on the weekends. I was told yes and that I would be receiving a refund in a few days. When I did get the refund, it was not for the full amount and that there was a $100 less from my payment. I called immediately to find out why I was less $100. The person on the other end said it was for a restocking fee. Now there was nothing told to me orally or in writing on the order that if I cancelled, I would be charged a restocking fee. This amazed me since my installation was not going to occur until a week later. There was no way they ordered the unit just before closing at 5:00p.m. on Friday at 3:00p.m. had it delivered and on site for the following week. I tried to reason with them but they were adamant that I be charged a restocking fee. MICHIGAN CONSUMER PROTECTION ACT- Act 331 of 1976 allows you to cancel an order without penalty within 3 business days. Because they were not willing to work with me on this matter, I tried through my banking system to retrieve my $100 but to no avail. To me this is a shady business practice so I wrote to the Attorney General and they finally refunded me my money. The response they gave to the Attorney General was that the $100 was for labor. This was an outright lie and I am surprised they responded with this since it is noted on my bill that the $100 was for an illegal restocking fee. Buyer beware I would stay clear of this company if they are willing to lie to the Attorney General than what lies are they telling their customers. The sad thing is I try and support small business but not any that are unscrupulous. read more

I was told my appnt. time was between 12-4. The techs showed up @ 6 with no apology and no explanation. My husband took off of work when he didn't need too. Our furnace is very old and needs to be replaced which we knew but they supposedly got it working and they were off. It never worked at all. I called the next day and I talked to the same man that came to the house. He said I told you you need a new one. I said well we want you to put in a blower motor first to get it going. He said well I don't know if I can come today. I feel that since I already waited my turn and they didn't fix the problem, I should have been a priority. Again no call no show. They also quoted me 7,000 for a new system. It is now 87 degrees in my house!! I think this company has gotten too big for it's britches!!!I would not recommend them at all. read more

I call for service and right away said I can't get no one til later on down the week. Not even a sorry at this time but if you would like I can still put you down for these days read more

Recommend, but with some reservation. We contracted with Sharon's to install a Dual-Zone Mini-split A/C unit. Scheduled installation was for Feb 16th & 17th. Early on the morning of the 16th we were contacted that the technician would be arriving within 30 minutes. Upon arrival we were greeted by polite, professional gentlemen. They quickly assessed the job, and promptly began working. They carefully communicated what would be happening. The gentlemen were very considerate of our home, the pets, and worked efficiently. At the end of the day they tidied up and said they would return the next day. The next morning we received a call before the scheduled arrival time. The tech politely explained that due to an emergency he would not be able to be out, but would return on Friday to complete work. Friday morning we received a text that again the tech would be unable to to come out, and work would be completed the following Monday. We understand emergencies, and apparently the flu had gone through Sharon's and several employees were ill. But, we still had lost time at work as we had scheduled time off for the install. The planned 2 day install was now spanning 6 days, and required yet another work absence. We were disappointed that Sharon's was unable to schedule another technician to complete the work. Monday the technicians returned, completed the install. The workmanship is excellent. The install is clean, neat, and definitely professional. The unit was supposed to come with 2 remote controls. We only received one. We have packaging, batteries, and holders for 2, but one apparently escaped in the bottom of one of the shipping boxes. We contacted the office, and Sharon's quickly placed an order for a replacement unit, which should be arriving soon. So, from a technical standpoint, Sharon's did an excellent job. From a Customer Service standpoint, circumstances may have conspired against them, but the customer carried the consequences. Sharon's left us feeling that we were inconsequential. read more

This company came and cleaned up and corrected a mess after another Hvac vendor made 7 warranty AC calls on a New AC unit and could or would not replace or fix our new Bryant AC unit that was only a month old. Techs were on time courteous Ken and Rick were wonderful!!!!! read more

Today our furnace was blowing cold air. Called Sharon's and they were here within a half hour. Brent the technician that came out was very nice and knew what he was doing. Our heat was back on in an hour and a half. Would highly recommend them. read more

Yesterday we had a new A/C and furnace installed. First let me start by saying, our salesperson, Diane, was outstanding. She is very knowledgeable and very pleasant to talk with. She let us make the decision we felt was right. Second, our installers were Sergio and Charles. Both men were so pleasant and polite. Both knew what they were doing and answered all our questions and concerns. We would highly recommend Sharon's to everyone. Keep up the great work!! Mel & Shirley Bader Canton, MI read more

Well, if Sharon did not mean to be rude, then maybe she should call me herself to apologize. The builder claims he called and told your company to set up the appointment. I am not going to get in a spitting match with you, but that woman was completely rude and snippy, and even chuckled when I told her I didn't appreciate her flippant attitude. So, I don't believe you read more

I had them install an account unit in my home. For 2 years I called them and told them water was in my heat vents when I ran the ac. They would come out and do nothing. Finally last year I googled it and found out then put the coil in upside down and it was the wrong coil. This year I turned on the unit and it won't even cool the house. They left a leak in the system. So for 2800 I got one season of a cool house. They have done nothing to resolve this issue or even apologize for their original error. I wouldn't hire them Jennie ely read more

I had this company do a "heating comprehensive tune-up". They did an excellent job. Technician Dustin T did a good job in every way. He called when he was on his way. He got there on time. He patiently answered all of my questions. He seemed to have knowledge above and beyond what he needed to do his job. He did good careful work. I felt I could be confident in him, in the work performed, and in his company. I called more than 25 companies on Consumers Energy's list, and Sharon's was the least expensive. I am fully satisfied with the work performed, and with the price. read more

We've used Sharon's for many years at several different houses and always had great experiences. They are easy to schedule and arrive on time. The technicians do a thorough job and work with us to understand the issues. Most of the time the service performed fixed our issue. If not, they've been happy to come back out and make it right for no additional service charge. We've had both routine maintenance, repair service and new installs done and were pleased with all of the services. Prices for service and a new furnace and A/C unit were competitive. read more

My furnace was over 60 years old, it was not efficient and parts were hard to find. We had Sharon's come out and give us a quote on a new furnace and A/C unit. The new furnace was installed in 1 day, and he next day they connected the A/C unit. Everything about the install was perfect, they cleaned and installed new ducting, sealed the ducts to prevent leaks, and installed a chimney liner for the hot water tank. They made sure it was clean before they left and they went over what they did with me before they were done. They left documents and instructions on warranty etc. What a difference compared to the old furnace, I cant even tell its running. We have had Sharon's service in the past and they were always honest and fair in price. Great job!! read more

The fan on my Central AC unit died. I called Sharon's and they sent a technician to my home and he did agree the fan motor had died. He replaced the fan motor and my AC works as normal! The replacement/work cost was less than I had researched online so that was a bonus! read more

If I could give this place zero stars I would. Their technicians aren't properly trained and they cut major corners trying to complete work. I hired them to put a new system in my home and it only worked for about a month. Trying to get someone out to fix it was nearly impossible. These people are crooks! Go anywhere else! read more

Very pleased with this company. Both technicians were honest, courteous, and knowledgeable. The senior tech quickly and efficiently installed the broken furnace blower motor. I would recommend this company. read more

Chris and Alex from Sharon's installed a three head mini split system in our home. They had to run wiring in our crawl space and work in the cold and it also rained on them. They both were knowledgeable, professional and upbeat during the three day installation. The system runs great so far! read more

Had Sharon's come out to service my ac unit. Charged me 120$ and only changed my fuses. The guy who came out was in a big hurry and barely looked at my unit. If he would have spent longer than 10 min he would have seen that my condensation pump needed to be replaced. I feel over charged for the service provided. I'll never use Sharon's again. Major disappointment because I was trying to support a Westland business read more

Sharon's did a fantastic job fixing the furnace. They explained all the facts, and answered my questions. They were polite, and didn't push me to buy services I didn't need. I will definitely recommend them to my friends. read more

HORRIBLE!!! Yes, they get there quick, maybe because more reputable companies are in demand. Sharon herself agreed to assist on our install, then NEVER MEASURED the duct work. We had to sue Sharon's when it did not fit, and deal with their hostile office manager who knew nothing about what had occurred in the process. We won the judgement, dishonorable Sharon still has not paid. Btw, when I called for a refund of the unused duct work, Sharon said through her receptionist that she did not measure because we did not give her the full install. Occupants of the home during sub-zero weather in March 2019, when the furnace went out? Young family with a two year old child and a pregnant woman in her ninth month . read more

Sharons came recommend from another heating and cooling company that was unable to service my furnance since I have an industrial one for my home. I had cool air coming out . I was able to call and get a same day appointment and they came out sooner then what was originally told. I had a faulty wire and the price was very reasonable. I would definitely recommend to friends and family . read more

After 5 years of not getting air to my guest bedroom and having multiple companies look into it, Sharon's methodically investigated the issue and resolved it. They went above and beyond to fix this issue when other companies gave up or were not interested in dealing with it. I am super grateful to their team. I also really enjoyed working with a woman owned and operated company. Both Sharon and her team explained everything they were doing and talked to me with respect. So many times with other companies I have been talked down to and there is clear difference in the way a technician communicates with me and the way they communicate with my husband. Didn't have this problem with Sharon's, a much better experience. read more