I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

My experience getting an MRI was actually enjoyable. The ladies working here were timely,…read moreprofessional and super friendly! The office is open every day with early and late hours (6:30am-11pm) to accomodate all schedules. If you end up having your scan done here, consider yourself lucky. True experts!

Shery is amazing. So kind and comforting. And no pain with Contrast injection. they were very…read moreconcerned about my comfort.. so relieved I could do an open MRI.,

Friendly and accomdating staff. Clean facility brand new state or the art. Free drinks in waiting…read morearea. Changing room with lockers provided. Highly reccomend if you need a scan.

I had never had an MRI prior to my visit with Axos. I had always heard horror stories of how…read moreuncomfortable the process is, but I was pleasantly surprised. Scheduling was easy and the staff was not only incredibly friendly and helpful over the phone, but my MRI technician walked me through every step of the scanning process and made it less scary. This place is great and I would recommend to anyone who is in need of a scan.

I came in today for a scheduled MRI and unfortunately had a very frustrating experience with the…read morefront desk. The staff member assisting me, Daisy, was not very helpful when there were questions about my insurance coverage. After going back and forth about billing, I called my insurance company while at the desk and confirmed that I have double coverage. Even after hearing this, Daisy said she didn't know what else to do and then walked away without explaining next steps. Another staff member stepped in but said she didn't normally run that area and didn't know how to help either. I ended up waiting in the lobby for about 30 minutes without any updates. When I asked again if there was anything that could be done, the response I received was dismissive. The lack of communication and assistance made the experience very frustrating. I will likely avoid this location in the future if possible, as the insurance process felt disorganized and the customer service was disappointing.

This facility is open 24 hours and I was scheduled for an MRI at 3:30am. The front doors were…read morelocked, and there was no one around to let me in. What I found was a number to call posted on the glass door. I called several times, which took me about 45 minutes looping to the wrong departments, being transferred, and then eventually being dropped due to no answer. It was frustrating. I had to call another number to get help and the person who opened the door was apologetic. The staff who prepped me was kind of nonchalant but the staff who assisted me with the MRI made up for everything by being so nice. She explained the procedure, step by step, and expectations. The entire process took at least 30 minutes. I hope next time it would be easier to get in touch with someone for late night and early appointments. Nonetheless, I am happy with my experience.

Scheduling is really hit or miss. The waiting time to get through to the schedulers is usually…read moregreater than ten minutes. The first time I had to fax the order. I did that. The next session (the next day) I had to fax the insurance authorization. I did that too (the next day). The third time I was told the doctor who ordered the test was not in Scripps' system (?). The scheduler had to call her supervisor. After ten minutes, the call dropped. So far, I have invested 40 minutes. I think the schedulers work from home. It would be much better for your customers if the schedulers knew all the gating issues in the first call rather than have to solve the problem over the course of four calls. You are a well-respected medical institution, scheduling should not be that difficult.

The waiting room has a self-serve water station that serves cold or hot water (although I only…read moretasted the cold water). Overall, the water experience of this waiting room exceeded my expectations and is above-average quality for a waiting room. I recommend this water.

I have been a patient of Dr. Goodman for about a year now. I appreciate his and his staff's…read moreattention to his patients, which helps foster a good patient-doctor relationship. His bedside demeanor is sincere, and it's apparent that he genuinely cares about his patients' well-being. (as an aside, one minor issue is that it can sometimes be difficult to talk to someone on the phone in the office. More often than not, my call goes to voicemail, but it's also happened where the phone just rings and rings and never picks up .... so that's a bit frustrating when trying to speak with someone, whether it be a scheduler or a nurse/PA. So instead of using the phone as my primary line of communication, I use the MyScripps portal to send them a message. Everyone in the office is very good at monitoring (and responding to) portal messages. But it would be good to have a more reliable phone system for occasions where it would be nice to actually speak with someone.) Lastly, I really like doing video appointments, instead of having to drive to their office in Mission Valley for all appointments. I appreciate their offering that video appointments.

Dr. Goodman is a capable doctor and easy to communicate with and that is where it ends. The main…read moreproblem is with the administration and its ridiculous phone system. It's difficult to reach a live person, leaving numerous messages without a call back is the height of frustration. It is also apparent that there is a lack of training of their support staff. Worst service of any medical office in my experience.

I had a colonoscopy at this ambulatory surgery center today and had a perfect experience! From…read morecheck-in to pre-op (Janelle) to the OR (Dr. Ras/anesthesiogist with the OR nurse Maya and my gastroenterologist (Mark Kowalczyk, MD) to the recovery room (nurse Jenna.) It was flawless professional experience!!!!

I still have pain, numbness, and tingling in my left forearm, elbow, and ring/pinky fingers more…read morethan three months after a colonoscopy with Dr. Copur where my painful IV wasn't removed when I said it hurt. It then infiltrated during the procedure and was still left in my arm. This is called NEGLIGENCE. Note that I am a perfectly healthy person who has no risk factors for complications, so this could happen to you as well. Don't be fooled by how nice the nurses are or how well landscaped or pretty the facility is. Dr. Guy, the anesthesiologist, and the staff couldn't be bothered to spend five minutes to remove my painful IV even though that is standard of care. I spoke up about it several times. They still got paid, so who cares, right? My UCSD PCP, Dr. MacFarlane, essentially told me I was a nut job who made up my symptoms ("overly sensitive due to medical trauma") when I went to him in tears two weeks later still in intense pain and with symptoms of nerve compression. I then dropped UCSD Health as my provider due to his disgusting, negligent evaluation of my injury as well as Dr. Copur's failure to follow up or provide any post-op instructions for IV infiltration. I do have medical PTSD from a previous medical error that occurred with my anesthesia when I had surgery for cancer years ago in my 20s. Any procedure with anesthesia is VERY hard for me to do. I had this talk with Drs. Copur and Guy, as well as all nurses who saw me in pre-op. They violated my body and my trust anyway through their sloppy "care," as did Dr. MacFarlane when he weaponized my trauma against me. Which makes it all so much worse. I had to establish care with Scripps to get a proper evaluation. I have now been diagnosed, and have an EMG pending that will evaluate nerve damage. I start physical therapy this week. I hope it helps so my arm will stop hurting and I can regain all my physical strength that's been lost. There is no accountability, ever, for bad medical professionals unless you're dead or lose a limb, so getting my arm rehabbed is my goal.

I'm beyond happy with my current doctor, Dr Gregory SIAUMAU. I'm currently meeting with him monthly…read more(virtually) for medication management. He's always on time, listens to your concerns and addresses them on the spot with solutions. As someone who has seen a therapist for many years you learn it's very hard to find someone that actually cares and will hear you out. This office has had quite a few changes in the last year and I was very close to leaving, but so glad I didn't. The office manager, Maribel (I believe) has also been extremely helpful when something doesn't go as planned with my prescriptions (my insurance coverage and cost has me changing pharmacies). I would recommend this doctor to everyone I know!

I had moved to east county. I wanted to see a branch of Labcorp that was near my new residence in…read moreSpring Valley. I requested to the horrible person who handled office things for San Diego Medical Group to send a request for a blood test to an East County branch of Labcorp. The horrible person said that she would NOT do that. I should show up at an East County branch of Labcorp and I should contact her. But that would not get me in. I would have to come back another day. This is the kind of garbage that comes from San Diego Medical Group. I no longer want to have them handle my medical matters.