I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

Nice and easy experience. All 3 lady's that helped me were gorgeous and very…read morefriendly/knowledgeable. Thank you lady's for making this a cool MRI experience.

everyone that works there was very very nice and provided all the information that I needed. I felt…read morevery comfortable with my MRI experienc.

Making the appointment was terrific. I'm older and really h@ve a difficulty doing anything online…read more That being said I was able to make an appointment the old fashioned way....the telephone! When I got there for my appointment I was greeted by a gal that helped me check in. I truly appreciated that. I probably waited under 5 minutes.

I spent over an 1 hour on both their website and telephone trying to schedule an appointment for a…read moremammogram! I have been a patient numerous times over 20 years, I just don't have the patience for this anymore every single time it is an ordeal! Been trying since December to schedule, I give up! Horrible experience, if this is how they run their appointment scheduling god forbid who reads the exams?

Horrible experience, Go elsewhere This business should FIRE…read moreTHE ADMINISTRATION STAFF. The attending receptionist can care less for the patients she engages at the front desk. Pathetic people skills One week later and the referring physician is still waiting for An X-ray result. no one cares when you call there Rude customer service person answering the referring physician line and hung up Operator says They are aware of their bad reviews on yelp They do not participate in digital records service like other imaging centers. Go to Carlsbad Imaging Instead.

San Diego Imaging cut the number of lobby reception staff to 1 or 2 people -- far fewer than needed…read morefor very busy practice! SDI now adds an additional lobby "wait line" marked by an unstaffed podium. Prepare to wait in line with other ill, disabled patients & family 5 to 10 min just to check in -- after you arrive at lobby! Reception staff always on the run, answering phones, faxing results, checking in pts, "I'll be right with you . . ." Formerly welcoming, they're now overworked, stressed -- "just business . . ." Pts/family see what's happened and try to be helpful. SDI customer service now crippled by unhelpful, unwise, purposeful degradation of reception service -- to add to already rich SDI profits? Sick patients/family coming for help should not have to help SDI staff to be able to function comfortably at their jobs and to work in a pleasant healthcare work environment. One can only hope SDI Administrators and Physicians take note . . . At some point pts and MD referrers will vote with their feet!

Absolutely terrible experience. I had a 9:30 appointment, arrived early at 9:15, and completed all…read moreof my paperwork online ahead of time so there would be no delays on my end. Instead, I sat in the lobby and watched two patients who arrived after me get called back before I did. The only update I was given was that they were 15-20 minutes behind, which didn't make any sense because my appt was 9:30 in the morning. I was left sitting there for an hour and a half like my time meant nothing. I finally had to go up and complain just to be seen, and that's when a room was magically, immediately available for me to be taken back to. What is the point of making an appointment if the office has no respect for the schedule or the patients waiting? Completely unprofessional, disorganized, and disrespectful.

I was provided a very professional service by Samantha and Andrea. I highly recommend their…read moreservices.

Booking and check in process is easy cheesy. Login through their portal, create account, answer…read morequestionnaires and make payment were very easy to follow. They send reminder and check in texts to help guide you each step of the way. Parking lot was easy to access, as was the entrance to the facility. Front office staff greeted upon arrival, very friendly and professional. The imaging specialist was absolutely fabulous, very friendly, professional, and caring. They walked me through the whole procedure, and ensured I was comfortable throughout. They followed up with expected results timeline and checkout. Overall smooth process! Office staff is friendly, waiting room is spacious and very clean,

IHS is centrally located in Hillcrest, with scheduling as early as 7 a.m. A peaceful, large seating…read moreexperience awaits. A text message asks you to pre-register. Pay at that time or at your appointment. The day of your appointment another text message asks you to "click" on arrival. At the entrance, use the kiosk to check-in. Now take a seat. I have been to this facility twice this year. Each time I was seen at my appointment time or earlier. The staff is pleasant. Parking lot(free,) metered street parking.

Scheduling is really hit or miss. The waiting time to get through to the schedulers is usually…read moregreater than ten minutes. The first time I had to fax the order. I did that. The next session (the next day) I had to fax the insurance authorization. I did that too (the next day). The third time I was told the doctor who ordered the test was not in Scripps' system (?). The scheduler had to call her supervisor. After ten minutes, the call dropped. So far, I have invested 40 minutes. I think the schedulers work from home. It would be much better for your customers if the schedulers knew all the gating issues in the first call rather than have to solve the problem over the course of four calls. You are a well-respected medical institution, scheduling should not be that difficult.

The waiting room has a self-serve water station that serves cold or hot water (although I only…read moretasted the cold water). Overall, the water experience of this waiting room exceeded my expectations and is above-average quality for a waiting room. I recommend this water.

My experience with Imaging Healthcare Specialists is always great!! I have had multiple experiences…read moreof using their services in the past two years. The most recent experience was thus week when I called to confirm if they had the order for my MRI. I spoke with Fabian who WAS excellent and went above and beyond to assist me. He was very clear and informed me of each step he was taking to clarify the reason for the wait. I highly recommend IHS!

Excellent service. I was able to check in right on time and receive my procedure quickly from a…read morevery knowledgeable gentleman. Even the cost of parking was covered...most appreciated!

Husband went for an MRI. Wouldn't give him MRI; claimed his shunt required a neurology appt 2 - 3…read moredays after the MRI. Hubby has had shunt for 3 years and has had many MRIs at UCSD. Nobody has ever told us this in all this time. Radiology techs extremely arrogant and condescending. Use IHS instead of UCSD.

What a wonderful place to come for an appointment. I was…read moregreeted when I arrived by a very nice front office person. Then, I came back after filling out paperwork and a new one was there. She also greeted us with great customer service. Ben and Ben were my technologists and they were both excellent. I was SUPER nervous and almost could not stay because of my anxiety. They both calmed me down and let my Fiancé be in the imaging suite with me. I would recommend this location for my friends because it clean, tidy, and they really know how to work well with nervous and anxiety-ridden patients.

I recently had an MRI, and my experience was truly wonderful, thanks to Jacob, the technician. He…read moremade me feel comfortable and at ease from the very beginning, helping to ease my anxiety. Jacob was not only professional and pleasant, but he also provided me with reassurance and highlighted that there are multiple options available, making sure I knew that an open MRI wasn't my only choice. His compassion and dedication truly made a difference, and I am so grateful for his support.

Staff very nice, but no secure area for your belongings. "Locker" had no lock on it and the "box"…read morecould just be picked up and walked away with. . Very lightweight so called "locker" and not secure at all.Do not take any valuables into your appointment. More importantly, my MRI resulted in some images not being captured that should have been included in the region ordered. Follow up on this is taking too long and calls are not being returned. This is information I need for my treatment!! No reason that I know of not to have images for T12/L1, L1/L2, L2/L3, L3/L4 and L5/S1, but nothing showing up for L4/L5??