Called. Asked for a new patient cleaning for my veneers. Was told new patients are booking 7 months…read moreout. Staff asked if that worked, I said 7 months out is a long ways out. They disconnected the line without hesitation. Not a fan.

THIS PLACE IS A JOKE! Dr. Opps is a complete sheister!…read moreWent in for initial intake and onboarding as a new patient so I needed a few exrays and I had some pain from 2 broken teeth one being so broken and decayed that the "treatment plan" for that particular tooth ended with a referral to an oral surgeon for extraction. The other broken tooth was inspected by Opps and he laid out a very CLEAR "treatment plan"which included a referral to an endontist to get a root canal, then I was to follow back up with Dr. Opps to get a crown put on the tooth. I secured a appt with endontist and when I went to the endontist appt the endontist said: "we can do a root canal, but you honestly only have about a 50/50 shot of saving this tooth with a crown! I was in shock! WHAT!?? So, in my initial appt after evaluating my tooth and creating a "treatment plan" Dr Opps NEVER mentioned that there would be a potential problem getting a crown! Keep in mind dentists are trained and ABLE to perform ROOT CANALS themselves and a qualified proficient dentist should be able to tell whether you're a candidate for a crown or not and certainly a better outcome prediction of a 50/50 chance!!!! The endontist office took a special type of xray upon my arrival (that my insurance did not cover) and that coupled with the fact that I walked in the door on referral from Dr Opps. COST ME OVER $600 from my dental insurance MAXIMUM for the year that I could have used on ACTUAL SERVICES THAT I COULD HAVE GOTTEN COMPLETED, as I do have some tiny cavities and I'm in need of a deep cleaning as well!!! I left the endontist's office in shock and disma!!! Why go through a root canal for a 50/50 chance of saving my tooth with a crown!??? I opted to NOT get a root canal and have the tooth in question extracted because 50/50 chance of saving it was not worth going through a ROOT CANAL only to possibly be told sorry a crown won't work!!! I was heavily disappointed and absolutely felt taken advantage of as again this man's "care plan" WASTED WELL OVER $600 of my insurance benefit for ABSOLUTELY NOTHING!!! I went back to Dr Opps at Smiles the next day to speak to someone in the business office because I could not believe the amount of money this man's blatant IGNORANCE, INCOMPETENCE, and/or GREED cost me! Meghan the office manager at Smiles of LWR took me to an empty office and we spoke behind a closed door, and I explained my dissatisfaction of what had taken place and the fact that I wanted those BOGUS CHARGES at least credited back to me since he led me on a wild goose chase! I figured at least with that credit back I could utilize it for services I COULD GET! ... Dr Opps enters the small office and closed the door behind him. This man basically told me "there's ALWAYS a chance a procedure may not work out." Well there is also a "chance" I could get hit by a bus crossing the street but I don't play in traffic with a blindfold on so there's that!! I explained that I feel that a 50/50 chance was a pretty steep chance to take not only FINANCIALLY but submitting myself to a root canal that very well would not result in a crown after all!!! He said "SORRY YOU FEEL THAT WAY AND BTW FIND A NEW DENTIST BECAUSE I DONT FEEL COMFORTABLE TREATING A PATIENT THAT IS UPSET WITH ME!" I could not believe this man's AUDACITY! So now you've wasted my time, and over $600 of my ins benefit and now you're dropping me as a patient because I had the balls to call you out on all of this and tell you it's not ok and you're a shady person????? THIS PLACE IS A COMPLETE JOKE! I'm in my mid 40's and I've never had a Dr tell me to find another doctor because I had the audacity to stand up for myself and call him out on his shady business practices. I will definitely be finding yet again a new dentist because unless you're a millionaire with nothing to lose or maybe just want to go through root canals for fun, I RECOMMEND GOING ANYWHERE ELSE FOR YOUR DENTAL NEEDS! ABSOLUTELY HORRIBLE CUSTOMER SERVICE Thank goodness that the Endontist( DR GARI) WAS HONEST OR I WOULD HAVE GONE THROUGH A ROOT CANAL FOR NOTHING!!!!! I DO NOT RECOMMEND SMILES OF LWR! However, I will say that Anya, the dental assistant was wonderful she did all of my initial on-boarding X-rays and was friendly and professional while doing so. Also shout out to Meghan, the office manager! She is absolutely wonderful she listened to my concerns and emailed me my X-rays promptly as promised because I have to go find a new dentist because Dr Opps acted like a scared little boy when confronted about his shady business practices!!! I honestly hope she finds a better place to work. Dr Opps has ZERO INTEGRITY MEGHAN IF YOU SEE THIS I APPRECIATE YOU SO MUCH AND I HOPE YOU ARE TREATED WELL THERE BECAUSE IF HE DOES THIS TO PATIENTS I CAN ONLY IMAGINE HOW HE MUST TREAT THE STAFF! GO ANYWHERE ELSE!!!

I absolutely love Dr. Percell and Daniella my new Dental Hygienist!…read more Dr. Percell gave me a view treatment options and then said it is up to you, I don't want to make money of you! I decided on getting a crown and it feels perfect! Danielle cleaned my Teeth for me today for the first time and she was so gentle, she even offered numbing gel which I did not need! My Husband is now also a patient!!

Highly recommended. I'm just writing to thank you Dr. Rami…read morefor all the trouble you took with my problem tooth. It is a great success . No sensitivity and can floss and clean again with no pain at all. This has to be the best place ever! I feel like I have known everyone there for years and they truly make you feel comfortable! Dr. Rami was amazing! Can't wait for my next visit!

Very clean, modern space with updated equipment. Very good, professional staff. Nick was excellent…read more Had to have an infected back molar extracted...a quality experience. Finally found a dentist I can trust.

Nick the doctor is great. The front office and their management is horrible. Been a client for…read moreyears but dealing with the front office it's always issues. Every time they say they're going to call back, they never do. I have come multiple times and had to wait 15-20 minutes till they call me in. I came once 1 minute passed the deadline time and they needed to reschedule me. Ridiculous. I hope they do better.

Very caring and thorough and friendly, and didn't feel like I was being pressured into any up…read moreselling

Staff is great! Tonyque and Dr. Becky worked on some fillings I had and it was the best dentist…read moreexperience I've had. They were so nice and personable. Very educational also which I appreciated!

Appointment for teeth cleaning. They wouldn't do my cleaning unless, I agreed to do a root…read moreplaining. Then, they hit me with a plan for services costing over $9k including replacing all of my crowns and a few new ones. My new dentist did not share this recommendation. They are a money machine! Beware.

Amazing dental office! Professional team, outstanding quality care, and a warm, modern atmosphere…read more I always feel well cared for here. Highly recommend!

The Southside Village Dentistry is owned by Dr Michael Bettner with a superb staff totally…read morecommitted to patient care. My wife and I are always impressed by his staff's friendly courteous and attentive care for our needs. I had Jared for the first time I was most impressed by his thorough questioning since I had oral cancer 15 years ago pain level and other concerns that I had before starting to clean my teeth. His questioning showed his skill in cleaning and caring for my sensitive area since the left side is always numb.

This office was a major letdown from start to finish. Appointments were booked months out, and when…read moreI finally got in, they had me down for a cleaning instead of reattaching a crown--despite my being very clear about what I needed. After rescheduling, they refused to reattach the crown unless I took new X‑rays. I had recent X‑rays sent from my previous dentist, but they claimed they "couldn't accept them" and that Florida law required new ones. I checked--there is no such law. In my view, this is a practice that pushes unnecessary procedures to generate revenue. I would stay away.

I have met the dentist only a few times. He is very busy yet always fits you in. The girls are…read moregreat at the front desk and Billy is the best dental hygienist. He asks you what kind of music you love, finds a commonality with everyone and is super gentle yet thorough! Nice office too! Smells like fresh baked bread because of the Subway next door!

New patient and got my first cleaning today - Amanda was super friendly & did my cleaning today! No…read morepain, very personable, & easy to talk to. Front desk girls were very polite and welcoming & Dr. Ittel was easy going and made me feel comfortable & calm. Love this place!

Another wonderful experience at Suncoast Dentistry this week. Stephenie who provided excellent…read moredental hygiene and care to my mouth. I am always nervous getting in the chair but Stephenie has a calming approach which makes a pleasant experience. Dr Vu provided his professional assessment on my teeth and made the whole experience pleasurable. A wonderful dentistry and I recommend them!

I had a very disappointing experience at Suncoast Dentistry. From the moment I walked in, the front…read moredesk staff was rude, unwelcoming, and never even greeted me. Instead of answering my questions, she immediately assumed I didn't have insurance, even though I came fully prepared with my insurance card and all the necessary information. As someone who is already nervous about going to the dentist, this made the experience even more uncomfortable. Customer service goes a long way, and unfortunately, I didn't experience that here. I will not be returning. If I could give Suncoast Dentistry zero stars, I would.