This was my first visit with this office & I have to say I finally found my forever dentist! From…read morethe friendly, helpful office staff to the great care I received during my exam, my experience was excellent. If you find yourself in need of a new dentist, I highly recommend this dental office!

Unprofessional threaded a camera through my missing tooth . Embarrassed laughter at my teeth and…read moremocked me .

Amazing professionalism from the entire staff(these ladies are amazing!!!!!!!) They make you feel…read morevery comfortable and welcomed. Best dental experience ever! I don't have insurance and was very satisfied how fair priced they are. Dr. Ngo is super down to earth, informative, super nice, & very considerate to the patients comfort. So pleased I finally found my dentist!

I honestly hope I never have to find another dentist. I've been a patient of Dr. Ngo's ever since…read morehe began his practice on South Hill, and can't come up with a single complaint. He is friendly, professional, and really knows his stuff. His staff has been cleaning my teeth for years and while this isn't something I think you could ever really actually "enjoy," I think they make it as pleasant as possible, and they always do a great job. I'm 59 and my teeth are as healthy as can be now.

I have been going here for a number of years and recommend PVD to friends and family (even…read morestrangers!). I don't love going to the dentist (hard to get numb and have had bad experiences in the past) but I am always so blown away by the genuine care the staff has for patients. Every single person in the office is lovely and caring. In terms of treatment, I feel that my treatment plan is always open and honest. I don't feel pressured into anything, but rather am explained their recommendations for care and a recommended timeline. Also, the tech is pretty cool! (The 3D tooth mapping is awesome lol). Most recently I got a crown, which I have not been looking forward to. Mel was amazing and explained everything about the process and consistently checked in to make sure I was doing okay. Dr. Momany was great and as well! Highly recommend PVD!

The most terrible experts a dentist ever. They were not gentle, my mouth hurt for weeks after a…read morecleaning. They lied to me about what care they could provide based on my insurance and I walked out in the middle of an appointment because of it.

Had a filling here with Dr. Chong recently and it went smooth and easy. Insurance wasn't a problem…read morefor me and I'm covered for the next year.

The staff here is amazing and super friendly, definitely a breath of fresh air…read more I was referred to this children's dentist by my son's original dentist that was unable to provide proper care since he is a 4 year old. We were referred based on treatment he recommended but when my son's X-rays came back there was more than we even knew. Laura and the staff were amazing and helped to explain a plan of action to make things as easy as possible for myself and 4 yr old. I'm sad that we weren't able to come here originally, it may have saved us tons in dental work for our 4 year old.

I've been sitting on this review for a while but ultimately decided to post it because it's…read moresomething I would have wanted to know before becoming a patient here. Northwest Dental has a policy that if you haven't been seen at their practice/haven't been to the dentist in years, they require you to undergo a deep cleaning that involves two appointments and being numbed because of how in depth they go. At my first appointment, this made sense to me as I was a new patient and it had been a few years since I had been to a dentist (I moved from out of state and am honestly just lucky that I'm not cavity prone so finding a dentist wasn't high on my immediate list of "to-do's" after moving). This is where my first point of contention pops up though because they don't make this very clear hence why I was confused when they started coming at my mouth with a needle to numb me. It was only at that point they really explained to me what their policy was. I thought they could have done a better job of explaining but okay, we're already here so let's do this. Fast forward to my next appointment 6 months later and I was pregnant! I was extremely nauseous in the beginning of my pregnancy and the thought of someone poking around in my mouth was the least appealing thing at the moment. I cancelled intending to reschedule later on once the nausea passed but lucky me, I was one of those who was nauseous almost my entire pregnancy. Then I had my baby and obviously "schedule dentist appointment" is again not a high priority during maternity leave and postpartum. So I was finally able to reschedule around 6 months after my daughter was born, at this point it had been just over a year since my last appointment. I show up and find out that because I hadn't been seen in just over a year, I was required to undergo their deep cleaning procedure again. I asked if it was possible to just have a regular cleaning like you'd expect from any other dentist and was told that wasn't an option. It was deep cleaning or nothing. To further complicate matters, my dental insurance was going back and forth with them over charging so much for yet another deep cleaning. I was told I could pay out of pocket and hope my insurance reimburses or wait to see what exactly my insurance would cover and the office would call me. I chose the latter as I wasn't about to pay out of pocket for something I, and apparently my insurance, didn't think was necessary. In the meantime I texted my friend who is also a dentist. I know, I know, pulling the "well my friend is a (insert profession) and he disagrees". But this man literally married my husband and I, if anyone was going to be honest with me it would be him. So I texted him and asked if their deep cleaning procedure requirement was standard practice or not. I was still willing to give them the benefit of the doubt thinking maybe this is a Washington thing (remember I'm not from here). He said no, that is incredibly odd and no wonder my insurance was fighting them on that because it just sounds like a way for them to make more money on procedures that aren't necessary. So needless to say, I never actually heard back from their office. And that's all well and good because I'm not going back there with that policy in place. I gave two stars because all the staff I encountered were kind and courteous. Even the main dentist who owns the practice was nice. But how nice could they be if they're implementing practices that they know aren't needed?

who knew they would charge for a no show!! 75 dollars you have to be kidding me dude!!! i could not…read moremake it to my appointment last minute due to work. what a joke

Let's be honest. The dentist is not a fun place to go. I have been coming here for a few years now…read moreand have always felt very welcomed and important when I was there. One time I was having some jaw pain and had a cleaning scheduled. The staff was very nice, and spent way longer than a cleaning should take to let me rest because I was in pain. The front staff greets you as soon as you walk in, and could not be more friendly and professional. I believe the managers name is Kaila, and she was a delight to work with.

I have been coming to Dr Smith for my dental care for over the last…read more 10 years and have always received the best care from him and his team... he is a "Top Doc", his hygienists , and all his reception and administrative people are well trained and friendly.

He 'transformed' my smile alright! Cut out half my front tooth (WHY?) puttied it up, cracked the…read moretwo on both sides of front teeth. Didn't hear what it was I was asking for. I went back 3 more times only to have his young family member - in-law - put more composite that would and did chip away. ALL I WANTED WAS COMPOSITE ON BACK SIDE OF TWO FRONT TEETH. I'm blowing off HS reunion because my teeth are worse than this picture. I have to get veneers now. Thanks Pak. Receptionist was nice. I noticed ALL positive reviews were made exactly 4 years ago. There had to have been some incentive?

I started going to this office in the late 80s in high school. For decades, I poured thousands of…read moredollars into the previous Dentist and then transferred to Dr. pack when he bought the office. Cleanings Twice a year religiously, fillings, chipped teeth all services at Pak's office. Long story short, my Insurance offered a special at another office to get crowns with no out-of-pocket cost to me. Pak wanted $1000+ for crown work. I got the crown done at the other office yet still went back to Pak for all my other dental needs. YEAR+ after I had the new crown at the other office and RETURNED for several cleanings at Dr. Pak''s office. He decided that I should go back to the other office to resume my dental Care. I'm not sure if he felt disloyalty or the loss of money or ? For decades, I enjoyed the staff at his office. They are fabulous. I've known his hygienist since High School. I can't recommend him for the way I was treated. I'm not a rich man so I'm pretty sure anyone else would have taken a free service over paying $1000's of dollars. He doesn't seem to feel that way. ‍

Called numerous times to get info put on hold for over 30 mins each time. Just received a refund…read morefor work done on my wife, over 2 years ago, my wife passed away last year and they say they can't refund me, even though I paid the bill. Typical thieves get your money then refuse to give it back, my personal opinion, they should be shut down, no customer service at all, wish I could sue them!

Friendly and clean office! I will return for more care soon. Dr Coke is great and gentle.read more

It had been a while since I had been to the dentist and I had forgotten what an incredible office…read morethis is! They are professional, personable, and incredibly conscientious. I can get uptight about going to the dentist and Joey put me totally at ease. Everything about this office is outstanding.

They ruined my daughter's teeth - she begged for help with pain for MONTHS, and they always sent…read moreher away, claiming she's fine. By the time they paid attention, she had a huge abscess in her sinuses, and will probably need surgery. When asked what they're going to do about her, they said "pray"

Staff are good and nice, but I find it a bit weird and unsanitary that they switch between…read morepatients. I've been to multiple offices in various states, and this is the first dental clinic where I've seen staff go back and forth between patients or attend to multiple patients at the same time. During those times, they do switch gloves, but I don't see them sanitize their hands in between. I think that's important to do. Otherwise, I had a good experience.

This place had to fix a cavity that I had and the filling fell out two times. they said that I…read moreneeded to pay them to get a crown rather they rework the surface and fix the cavity correctly. I went to another dentist and had it fixed correctly and did not have to pay them 1800$ for a crown not covered by insurance. please do not go to this dentist office. they are scammers