I had a horrible experience with GENT. They installed a new unit at my home & it had issues since…read morethe first day of installation. They rushed the job and it hasn't run correctly ever since. They've come out multiple times & have not fixed it. So, I spent 10k and have had a constant headache with my heating & cooling, it's been a nightmare. It's so disappointing to spend that kind of money & be ripped off.

I called this morning and left a message that my heat/air/HVAC was not working. They called me back…read morein an hour and told one of the workers would call in a couple hours and head my way. The repair guy called and was here about 45-minutes later. He found we had a bad wire on our thermostat, which caused a short that blew a fuse. 100% Professional from start to finish. I would not think twice about calling for help again or recommending them.

Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

Buies Heating and Air are a great company. They did work at my house when our HVAC stopped working…read more They were able to trace the problem and offer an affordable repair and said we did not have to replace at this time. They did such a good job they now take care of our office. We also use them as a sub contractor as well. They take great care of our clients.

I want to warn people that Alex charges whatever he can get away with. I agreed to a $200.00 fee to…read morepressure test my gas lines and have him do the required gas safety inspection with the City of Farragut. He told me that after a pressure test on my gas line that there were two leaks in the gas line. He said the pipes could be rusted out and would need to be replaced. If I wanted this to pass inspection I had to okay his estimate for service for $1,155.00 This was $200 for his fee and $955.00 for the repair. I expected to be told that they dug up rusted pipes and replaced them. However, I found out that he subbed out the work to a plumbing company and the two leaks were minor. They involved changing the pipe tape where the fittings went together. This reminds me of going to the car dealer for a noise in the engine and being told it could be the transmission and if you really need to use the car then you have to approve the cost of repair. When coming back to pick up the car you are told it was just a belt, but, because you approved the cost of replacing the transmission, you have to pay $3,000 not $300 for a belt. I don't know if Alex Buie thought it is easy to take advantage of a person not present, or because it is easy to take advantage of a senior citizen, but the charge of $955 to replace the tape used where two fittings come together is exorbitant. I have no complaint with the work done, but I do have an issue with the ethics and the greed of Buie's Heating and Air Do not use this company if ethics and price are important to you.

Excellent company with outstanding customer service. They took care of my rental property for me…read moreeven though l live in another state. Donnie was honest and professional and Dolores was excellent from the office with great communication and keeping me updated.

When I was looking around the area for a reliable and resonable service for our home HVAC I ran…read moreacross this group. They were easy to communicate with, modern txt notices, fast service, great pricing and the tech we had (Tyler) was a 10. The visit went great, clearly Tyler is both knowledgeable and gifted at what he does. Clearly JF Heating & Air got a new customer for the future. Give them a try !!

Get everything in writing don't trust them at all. If I had to do it again, I'd record everything…read morewe discussed to make it easier to sue them. I would never have them install an air conditioning system again, it's been nothing but problems.

Good people, quality work, they have done a good job for me every time. Mike and Lois are top of…read morethe line.

I had a problem with my a/c and called First American, my home warranty co. They sent out a…read morerepairman who said the problem was the wiring in my house and I needed an electrician. First American could not find anyone wiling to do the work and told me to find an electrician and they'd reimburse me. I called several electricians in the area - none wanted to work on a 24v line, until I called Roger L Newman, Their attitude was "no problem" and they were out the next day and fixed my problem with no hassle at a very reasonable cost. They explained the problem, offered me a couple of solutions, and worked efficiently to get my VERY old a/c back working. Thank you very much Max and Hunter E., and the kind and efficient office staff who were so great at communicating with me. I would use them every time if I had the choice (normally, I have to use whoever First American sends me) and I have recommended them to my friends. Thank you again

The man from Roger L Newman came and, although our unit was working perfectly, said we needed to…read morespend over $1,000 to replace a major component of our system. We were skeptical, so let our friend (who worked with industrial HVACs) look at it, and he said he didn't see any problem and to leave it alone. We fired Roger L Newman on the spot -- that was almost 15 years ago, and the system still works fine.

Tri star was assigned by the home warranty company. They showed up on time initially. Diagnosed and…read morecontacted the warranty company to order the part. After the warranty company drug their feet, the part was finally ordered at the supplier for pick up. I made George aware on the Tuesday before christmas it was ready, he said he would look into and get back to me. Since then, there has been zero communication or attempt to complete the job. Even after multiple phone calls and texts from myself and the warranty company. At this point we have to call another contractor to complete the work George was unwilling or unable to do.

We moved to Wears Valley in October 2020 and found that the HVAC system required service due to…read moredeferred maintenance and severe humidity in the crawl space. In other words the heat pump wasn't working properly. Tristar was sent by the home warranty company to resolve a covered issue. However there were many uncovered issues with the HVAC system and I called Tristar to return to address them. Tristar returned, inspected and diagnosed the entire system, and informed me of their findings. My options were to either attempt to repair a unit close to the end of its service life or replace it. We chose to replace it with a larger and more efficient unit. Tristar did this quickly and professionally. I inspected the old unit when they got it out of the crawl space and it was a wreck in obviously horrible condition. Obvious moisture damage. After the installation, George Williams (the owner) strongly recommended that I install a dehumidifier and told me in no uncertain terms that without one I'd shorten the service life of the new unit. So I asked him to quote me a price. I was surprised when he said he didn't sell them. He was just letting me know that I had to have one! So, I got one and installed it. He also told me that the zone system controlling the ductwork was in bad shape and may need to be replaced but to wait to see whether the dehumidifier would correct the problem. It didn't, but the crawl space dried out. The zone system continued to malfunction so I called Tristar again. They replaced the zone system electronic components. The ductwork itself was fine. After the work was completed George informed me that the water filter on my well pump was a mess and needed attention. I didn't even know it had a filter! George is just that way. If he sees something that needs attention he tells you. He's observant and conscientious. No extra charge. In my experience Tristar is a good company, run by a good man. I cannot recommend them more highly. The new system works very well and was worth the expense.