My children were patients at Brent Porter's pediatric dentistry practice since February 2024. We…read morehave since left the practice because our experience with communication, treatment planning, and follow-up regarding our children's dental care was not what we expected. In March, my 4-year-old daughter had a follow-up after a cleaning due to tooth decay. Dr. Porter's office sent us home with a consent form for Silver Diamine Fluoride (SDF) and scheduled a treatment appointment, requiring us to take her out of school. When my wife brought our daughter to that appointment, she learned that no procedure was actually planned. Instead, the appointment became a consultation where Dr. Porter recommended future treatment involving anesthesia and tooth extraction. This was confusing because we had previously been given the SDF consent form, yet Dr. Porter stated he never intended to pursue that option. When asked why we were given the paperwork if it was not being considered, we did not receive a clear explanation. The recommendation was to extract both teeth, even though one had significantly less decay than the other. During that discussion, Dr. Porter also mentioned placing a spacer afterward to prevent space loss, which was concerning because this was the first time we had heard about the need for one. This was especially concerning because our son had previously had a tooth extracted by Dr. Porter about a year earlier. That procedure required anesthesia, resulting in a significant out-of-pocket cost through a third-party provider. The experience was difficult, as our son woke extremely upset and appeared to be in pain. While we were trying to comfort him, Dr. Porter commented on how rewarding the experience was because he was able to help our son. Given that we were holding our clearly distressed 5-year-old autistic child in that moment, we found the comment inappropriate and felt it showed a lack of awareness of what our family was experiencing. During our daughter's consultation, we learned that our son's previous extraction should have involved consideration of a spacer to prevent space loss. Despite this being discussed during our daughter's consultation, this was the first time we had ever heard one was needed for our son. It had never been discussed before his extraction, during treatment planning, after the procedure, or during any later cleaning appointments. When my wife asked Dr. Porter why we were only learning this now, he repeatedly focused on patient compliance rather than answering why we were never informed a spacer was needed. When I later called, I received the same response. Only after repeated attempts did he acknowledge he may have made a mistake by not bringing it up. Our concern was not whether our children needed treatment -- it was whether we were being given complete information and all reasonable options. We expect clear communication about procedures, alternatives, and follow-up care regardless of why treatment is needed. I requested Dr. Porter's office send our children's full dental records to us and Capitola Kids Dentistry, where we had begun becoming new patients. The records were not sent then or after a follow-up a month later. They were provided two months later, one day before our appointment with the new dentist, and only after the new dentist requested them directly. Our experience at Capitola Kids Dentistry was a clear contrast. They confirmed that one of our daughter's teeth did require extraction, which we expected, but recommended trying to save the other tooth with a steel crown rather than removing it immediately. They also recommended a different sedation approach for the needed extraction and immediately addressed our son's spacer situation after noting space loss had already occurred. Most importantly, Capitola Kids Dentistry involved us in the decision-making process, explained the options clearly, and made sure we understood the reasoning behind their recommendations. Given the contrast between our experience at Brent Porter's practice and Capitola Kids Dentistry, we would not recommend Dr. Porter to families looking for a pediatric dentist who clearly communicates treatment options and takes ownership when follow-up concerns arise. Our concern was not simply that extraction was recommended -- it was that extraction appeared to be presented as the only option for both children without discussion of alternatives, while a missed part of our son's prior treatment was never communicated to us and was only addressed after we raised the issue. When we did raise that concern, we found it difficult to get a direct answer rather than a clear acknowledgment of what happened. Parents should feel informed and confident that they understand all reasonable options before making decisions about their children's dental care.

I love that this office offers the laser. I actually told all my friends & doctors I work with…read moreabout him. However, after today I will be letting all of them know he's not someone you want to work with. I came to find out that they are not transparent at all about the materials they use in their office. I told Dr. Porter I don't use fluoride on my son & he said that was no problem. He failed to mention that they use fluoride-releasing dental composites for their fillings. I had a bad feeling this morning when I was taking my son in for his fillings so I asked them to give me the brand & name of the composite they use. I was shocked that he hadn't mentioned to me that they had fluoride in them because we specifically had a conversation about fluoride. When I asked to talk to him today about all of this hoping that he would be willing to order a different material to use to fill my son's cavities, he wasn't open to the idea at all. However, he did mention how happy he was that SC doesn't have fluoride in the water. I asked "so you are happy about that but then you put fluoride in people's mouths? How is that any different?" He was unable to answer the question. He just said sorry I'm not going to work with your son. Also another important thing to note is that his hands were shaking a lot when examining my son's mouth. I am definitely wondering if it's okay for a dentist to have those issues when needing to be so precise, especially with something like a laser. He also doesn't allow parents chair side when their child is having the laser/cavity filling which is a big red flag to me as well. When a doctor isn't willing to honor a parents request or even consider doing so, and then also failing to be transparent about their materials, this is not a good doctor & I will not be recommending him to anyone.

Very friendly staff and beautiful inside decor The staff…read morethat cleaned the girls teeth were all very knowledgeable and friendly The dentist was kind and efficient

There are not enough good things I can say about this office. My son is never scared and always…read moreleaves happy. They are unbelievably patient and empathetic and go at our pace. Although this last time my 2 year old surprised us all and did amazing. This was only his 3rd time and he felt so comfortable! Highly recommended

Best dentist I've ever been to. 10/10. Top Notch…read more The office staff is also great. Good vibes.

Needed to have an emergency check in for a tooth ache and Dr. Scott and his staff were incredibly…read morewelcoming and accommodating. Good music in the office too!

"Best shots ever! I've been coming here for years because Dr. Rains is a top-notch dentist who…read moregenuinely cares. I was bracing for pain, but her technique with topical numbing and gradual shots made the procedure completely painless--even for shots in the roof of my mouth! The entire staff is kind and professional. I highly recommend Dr. Brooke Rains to anyone looking for a gentle, expert dentist in Watsonville."

By far the best dental office!! Brooke and Gerald do excellent work, the entire staff is great and…read moreprofessional, berry accommodating and work with their patients to make sure they get the work they need. The best thing is they are always on time, I have never waited in the lobby longer then a few minutes and if they are running behind they call to let patients know so they do waste time waiting around, this is the only doctors or dentists office I have ever visited that does this. They treat their patients like family. Highly recommend trying either Brooke or Gerald. You will not regret it!! Brooke is a young dentist but she definitely knows what she is doing, she learned from the best and it shows in her work

It doesn't get better than Dr. Albright. He makes you feel valued, does a fantastic job, is…read morereasonably priced and you'll leave having had a great visit. He's just the best. It's relaxing, super clean and personable. He's a fantastic dentist and an even better man. The previous reviewer is crazy. That's all I have to say.

I don't understand the previous review. I can't say enough good things about Dr. Albright. He has…read morebeen my dentist for the past 10 years. He has taken wonderful care of my teeth. It's always such a pleasure to come for my 6 month check-ups. The office is a relaxing place, with classical music always playing. Dr. Albright always puts me right at ease, and his dentistry has always been painless. He has genuine interest and caring for all his patients. I was gratefully referred to Dr. Albright by another of his long-time patients. Please pay no attention to the previous review and check for yourself. I have just moved to North Carolina and will have a hard time finding a dentist to compare to my wonderful experience with Dr. Albright.

Love this place. Amazing staff and dentistry. Very happy to have discovered Dr. Castiglione. He…read morehas performed a few root canals and filling for me. His work is flawless. Excellent.

I was a patient of Dr. Castiglione and found him to be a competent dentist and very nice person…read more Unfortunately he seems a little greedy and requires one to get an annual x-ray just to get one's teeth cleaned (note that the ADA recommends x-rays every 36 months, which is what my insurance will pay for). It is a known fact that x-rays are a significant revenue source for dental practices. Unfortunately due to his placing revenues over the interests of his patients, I had to drop him as my dentist.

Dr. Robinson: Pros:…read morehe's nice and his work is quick and efficient. Cons: I've had to have all of his work redone 6 months to two years after he did it. That includes a brand new crown and multiple fillings. I was in pain with the crown for months.

Dr Robinson is the BEST!!!. He really cares about helping people no matter what their status, he's…read moregentle and kind, and does great work.

She wanted me to fly to Dallas for 6-8 weeks while some doctor would crack my jaws, reset them, and…read moremon it tor my progress or lack there of. I DID NOT HAVE DENTAl Insurance. Went to the #1 Maxofacial Specialist at Stanford and he advised against it. Said the procedures were no different than 30 years ago. I went with him.

The staff here were kind, however they we're not transparent about costs, manipulative and did an…read moreinadequate job. I primarily came to get surgery for a severe tongue tie. In order to do this, I needed to do a full initial intake appointment in which they told me I have gingivitis and highly recommended I do their intensive cleaning procedure and pressured me to start that same day. I told them that I am low income and on medi-cal and if they take insurance or if I should find someone else. They basically told me that dental insurance is a scam and I should stick with them. They charge WAY more than even the average dentist. I later found out that Dientes in Santa Cruz takes medi-cal and Cabrillo Hygiene Clinic also offers very cheap cleaning. When I went to Cabrillo for cleaning a couple years later, the Dr/Instructor there said the X-rays I got here were done incorrectly and were not acceptable. Luckily they were able to re do them for cheap. Although it is on me to find the right dental care for my insurance, I came for a different issue and didn't appreciate being pressured to choose them for the cleaning and lied to. I had to use all my savings to cover the costs. Also, although I initially came for the tongue tie release, they were only able to do half. When i inquired about coming back for the second half release as originally planned, the doctor said I couldn't do it because I needed to be able to fully lift my tongue on my own, even though the whole issue of why I need the release is that I can't. The doctor at cabrillo said this was rediculous, and that there are definitely doctors who could do the full release as is. Overall, while the staff may seem nice at first, it seems clear they are trying to make as much money as possible without caring about the clients needs, and the more money you spend here does not mean better care.