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    Smith James B DDS

    5.0 (1 review)

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    12 years ago

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    People searched for Orthodontists 345 times last month within 15 miles of this business.

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    Healthy Smiles - Bad day

    Healthy Smiles

    3.0(56 reviews)
    1.4 mi

    This place traumatizes children. First my older daughter, she was screaming for being in so much…read morepain, her face was blood shot from her screaming. She told me she felt everything, I felt awful. I changed her to another dentist. I should have learned my lesson but I thought it would be different with my son. Wrong. I will not let my other child experience this type of dental negligence. Also, I learned that they do not have a dental hygienist to clean the kids teeth. They have assistants that brush their teeth, no scraping is done. How is this okay? Please, do yourself and your child a favor by finding another dentist, a parent should always be with their child.

    What a nightmare. There administrative staff are just INCOMPETENT!! Since February, 2025 of this…read moreyear, I have been trying to get 2 teeth orally removed. I have a HMO and first off they referred me to an Dentist that only takes PPO. I had an abscess on both teethe and I'm in constant pain. So, the referred office lets me know that they only except PPO's and that I needed to go back to my main dentist to have them send me to an office that takes HMO's. I called Healthy Smiles and let them know that I needed to change ortho dentist to an HMO one. They told me okay, no problem. I set the apt with an HMO office that I have been to before and for sure know that they take my insurance. A month later and two days before my Ortho doctors office calls me saying they dont have the referral or the auth # to see me. So, I call my insurance to see if I could get it all changed around to the correct office. They stated I needed to go back into my main office to get a new referral. So, I did. three weeks later. I went in had my teethe reevaluated so, they could send my referral to the ortho doctor. They gave me a referral card. Which I took to the referral doctors office . Set my next apt for over a month. I think all is well. The day before my apt, I get a call from the ortho office that they still had not received my auth# to see me. I then decided I would call my dental insurance company to see what was going on. They told me that my Auth # was no longer valid and that I needed to go back to Healthy Smiles to get reevaluated for another auth#. Mind you this whole time I have an abscess and my two teethe hurts. Now, I'm pretty upset. So, I call Healthy Smiles and complain about all that happened. They had the nerve to tell me that my referral was sent to a totally different office all together. They gave me there number to this different office to call. Healthy Smiles also stated that it was my insurance who decides on where I go on referrals not them. I call this new office to have them check to see if they have my authorization referral. I got hung on. NOT GOING TO LIE. IM LIT right now. Its been months with this abscess. I don't recommend this dentist office at all. I will be switching to a new main dentist.

    Photos
    Healthy Smiles - Waiting room

    Waiting room

    Healthy Smiles - I had a filling

    I had a filling

    Healthy Smiles - They handled our son with so much care. Thank you !

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    They handled our son with so much care. Thank you !

    Smith James B DDS - orthodontists - Updated May 2026

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