this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

First time septic tank owner here. After realizing my septic alarm had been on "silent" since…read moremoving in, I called another local company. This company came out quick but proceeded to ghost me for two weeks regarding the installation of my air pump. After that long of a wait, I decided to call R & L after seeing them at my neighbors house. I explained I needed a new air pump. I unfortunately can't remember who exactly I spoke to, but they were honest and told me it was an easy fix and that I could do it myself to save money. They told me the exact pump I needed and where to get it from. I had the pump in less than 48 hours from the dealer and install took less than ten minutes. It was as easy as they said it would be. R&L saved me about $150 with their honesty and also did mention I could call or text with any questions. I will definitely use them in the future for any problems that may arise.

This is an excellent outfit! I called on a Sunday with a full septic tank and on Monday he came out…read moreand pumped it. Extremely knowledgeable and personable! This outfit is just outstanding! If you need septic service these guys are second to none. I will be recommending R&L Septic to everyone.

Joe did a great job. I hired him for another project. He is now my go to person for any plumbing…read moreissues.

He did a fantastic job. I would highly recommend this business. The price was fairly reasonable.read more

Was very please with Tiger, they handled 2 different major issues and replaced my entire AC system…read more I recommend getting the membership, free Estimes seem part of the "job", until I called Allied Heating who wanted $125 just to send out a technician

Actually fixing the problem and pretending like everything is fixed. Saved $30" on a plumbing job I…read morepaid $287.... ?They took out the old hardware and replaced it with new fill and flush valve. I'm STILL having the problem with the valve not staying down after flushing. Meanwhile the water is just running in the tank and I have to physically push it down after taking top off tank (every time)!!!!. The last gentleman told me my toilet is to old(2012) that's why it's not flushing properly.... I flushed the toilet to show him after he was Lollygagging on my property for an hour that it's not working he decided to gaslight( oh that's how you flush) me and left still with the same problem. Telling me I need to buy a new toilet and the reimburse me with the money I already paid. I should have been on top of the first technician since he left "whispering" it's all done while I played video games. I feel like my money was wasted. If my video would post I would definitely post

We had called Illini Septic and Sewer out to fix a clogged sewer line at our residence in October,…read more2019. We had told them that we had already rented a eel and eeled out approximately 110 ft. But within 2 weeks it had clogged again. They came out and told us that they went out 130 ft and we were good. A bill of $165.00. This week our sewer line exploded, what a mess with feces and paper everywhere. Could not get a hold of Illini but left messages. We called another local sewer company on Monday, November 25th, they came out Tuesday am and to our surprise the block was less than 130 ft via their camera. We had a huge tree roots that needed to be cut. They needed to put in an outside cleanout in order to reach the blocked line. So we literally threw the payment of $165 down the toilet. If they couldn't or didn't want to put in a cleanout to fix our problem, that would be fine, just tell us. Don't charge us for a fixed issue when you didnt fix the issue. Would not recommend an unhonest company that just wants a quick paycheck who doesn't care enough to tell their customers the truth. Marie M. Springfield, IL

Terrible service. They charged us $250 just to run a camera when I had another reputable company…read morestate that the camera should cost under $100. Based on the truth of the reviews and the experience I won't ever call this company again even in an emergency.

These guys made an appointment, and gave a rough estimate to pump my septic. They called to change…read morethe appointment after running late, and gave us a new time. They were late again, and showed up near the end of the day. After looking for the tank, he said he would need the camera that was on the other truck. Since the work day would be over when he got back it would be $150 an hour for overtime. If we wanted them to come back Monday (it was Friday ) then there was no charge for the looking they had done. If not, it was $90. I called the office to try and figure out why I was going to have to let my drains keep backing up, or pay $150 an hour, when the issue was the guys were horribly late and didn't bring their tools. The guy in the office was nice, but unhelpful. He described it as a unique situation with stuff under the ground in the yard making it hard to find my tank, and suggested I get someone with a backhoe. I had someone else come out with a metal poker and a tape measure and mark the tank off in less than half an hour, and charge me $25.