this guy never showed up to the appt never called or responded. This company seems like a scam…read more. They have your address and phone.. they talk on the phone one day and can never seem to be found the next few days by phone and literally never show up for appt and never arrived for an appt . 11/26/2024..will never refr or try again

DIY gone wrong. I tried to switch out the water mixing cartridge in a shower and due to some…read morecalcium build up, it wouldn't budge. I put it back together, but the water would no longer turn off so we had to keep the water to the entire house turned off. I called Ray's and they were not able to come out that night. The next day they were there within an hour of calling them. An hour later they had it fixed completely. The competition came out the night before and talked about putting valves in the basement, tearing out a bedroom wall to get to the back of the plumbing, and cutting through the shower wall! I knew this was not required because Ray's had switched out the other cartridge just a few months prior to this incident. The competition told me the cartridge was stuck and he may not be able to get a part since it was 8 p.m. He looked up the part and said it would be about $500 for the part and around the same for labor. I told him I'd call another plumber and deal with the mess in the morning. The competition charged me $189 to do nothing. Ray's charged me a total of $200 for parts and labor. I will never attempt plumbing DIY again and I will never use another plumbing service!

I had these folks out in mid to late April 2014 because my recently purchased home had a blockage…read moresomewhere in the sewer line. They came out and cleared it for the agreed upon price of $160. There was no mention of a warranty period on the work. On May 20th, I again had a blockage and called them back three times. I gave my address on the phone message but they never called me back. It turns out the problem was tree roots blocking the line and I ended up paying Roto Rooter $1700 (reduced from $2000) to dig up and replace much of the line. I didn't mind so much the expense because it had to be done. But I didn't like the fact that Illini Septic and Sewer ignored my calls. They still haven't contacted me. I wouldn't recommend them to my enemies.

Now that our house is sold, I wanted to warn people about using Smith Septic. Their prices are very…read morereasonable, but they lack ethics and professionalism. The couple who bought our home used them to do the septic inspection. There were a few reasons we had an issue with this company, but the biggest one was the attitude and threats when we called to discuss the repairs needed for our septic system to pass inspection. If we had recorded the conversation, we could have sewed him. There are other companies out their with reasonable prices that you can use. I definitely would not recommend Smith Septic.

We have used Smith Septic for 9 years. Today after our cleanout, I sent my card info to pay by…read moretext. Our bank flagged the transaction as potential fraud. This problem took 10 minutes to fix and we paid in full. While trying to get this corrected, I had to listen to the owner call us names and threaten to come back and dump 1500 gallons of waste in our yard. He said we have been cheating them out of money for years because our tank is bigger than he originally thought. I was shocked. We only paid what they told us to pay. I assumed they know how much to charge for what they do. At the end of the conversation, after he realized our payment did go through, he told me we would have to be a cash only customer from now on. We will never use this company again or recommend them to anyone else. I have never seen a business owner treat a customer or anyone like this.

Unethical upselling practices! I scheduled them for furnace…read moreand plumbing to fix a pipe that busted and leaked when our furnace failed. We recently closed on our home and haven't even moved in yet. When two workers came for the furnace and found water, they cancelled themselves AND THE PLUMBER, refusing to help pump out the water unless I signed a contract for $7-14K in repairs right then. They wasted valuable time knowing that an upcoming severe freeze warning could cause further damage to my home. I immediately scheduled on line to have them come and pump out the water and there was same day availability. They cancelled my service call because I hadn't signed the contract, which they never even sent out. They were greedily trying to upsell me when I was under pressure and cost me valuable time. That's unethical and it made them lose my business.

Called on Sunday regarding my furnace going out and Magda came within an hour. very professional…read morequick service .

I appreciate this business because they strive for honesty and integrity. Each project they do is…read morewell thought out. I've seen the demolition projects and they consider safety and efficiency. I highly recommend this company.

From the owner: Jaren Industries provides commercial and residential demolition, excavation, and lead abatement…read moreneeds for many areas throughout Central Illinois and beyond. We extend our excavation and commercial and residential demolition services to all surrounding communities and cities within our expansive service area!

I had a new washer installed, unfortunately the test run of washer was not good. My drain was…read moreslow. So slow we had an overflow. I contacted Eddington Plumbing on 11-22-22 at 2:28 p.m. and left a message. This morning, 11-23-22, I called again 8:08 a.m., same recording and chose not to leave another message. As of 7:37 p.m. on 11-23-22, I have yet to receive a return call from my message of 11-22-22. Does anyone check their messages???!!!??!!

From the owner: Eddington Plumbing has been serving the Springfield, IL, area since 1964. We specialize in…read moretrenchless water lines. We provide full-service plumbing including directional boring and sewer installation. Other services include water heaters, water lines, gas lines, drains faucets, and many other services. Daron Eddington, Master Plumber IL Lic#:058146952. Eddington Plumbing is licensed bonded and insured. We accept most credit cards for your convince. Call or email us today so we can schedule your service appointment.

Called this morning to get my septic tank looked at. Ron showed up early and ready to go. He…read moreemptied our septic tank but also took the time to suggest we use a water jet to clean out downstream. The water jet fixed our draining issue. Thanks for the quick and knowledgeable service.

Terrible service. They charged us $250 just to run a camera when I had another reputable company…read morestate that the camera should cost under $100. Based on the truth of the reviews and the experience I won't ever call this company again even in an emergency.