We found a mouse infestation in our home and Smithereen was not only the cheapest option in KC but they had availability to come out immediately to help us. They came and instantly found the problem was a hole in our foundation. David was so helpful in walking us through where they were getting in and their trail around the house. He set up traps outside and inside and help set up all of our appointments for 3 months to check back. He is such a nice guy and our problem has gotten immensely better since they came to the house. His help in educating us the do's and don't in our area and helped make us feel better about the situation. They have been such a better help than other companies in KC that I have experienced. This has been worth every penny and I would absolutely use them in the future, though hopefully I won't have to. But I know who we are going to call if we have a problem again. I definitely recommend them! read more

I would not recommend this company. We had 2 rats that kept entering our basement and garage. We believe they came from our neighbors who are hoarders and have people helping them clean out their house. We requested service in early January and bought a 30 day service package. The guy came out a few days later and set some bait traps outside. We continued to see them inside and called them back out 3 weeks in a row. The technician was very polite and we followed all the instructions we were given, but his efforts moving the bait traps around and setting snap traps had not produced the results we needed after 4 visits so we asked them for a second opinion. We'd had trouble through the process when calling for our included return visits either with them being unable to find our account, attitude from some people on the phone very clearly not wanting to help us despite being as pleasant as possible, or just not calling us back to schedule times for return visits. When we asked for the 2nd opinion, we really hit problems. We were told the operations director would call us in 24 hours when we'd call the office, but when we escalated, we could not get a call back when promised. After 4 days of this, we started calling twice a day to try to get an answer. Finally, on the 6th day (Saturday), we got a call back from the service manager who said he'd be out to our house on Monday with our technician. The technician did his first really thorough inspection that morning before the service manager arrived. He put some rock wool in a space and told us another space needed filled. The service manager looked around and, while polite, didn't have much more to offer. He promised he'd have another member of his team call us that afternoon to set a time to fill the 2nd space pointed out to us. As usual, no call. We left another message and the next day called to speak with the service manager and branch manager. We were offered more promises to come look and see what could be done, but we were done. Through all of this, we had approximately $3,000 in damages and ended up having to call someone else to do what should have been taken care of in a couple of weeks. Ultimately, we understand they can't control if a pest interacts with their traps or bait; but what they could control (following through and actually doing the thorough initial inspection promised on their website and calling us back when they promised) was not done. Within 2 days of calling a national competitor we had a very detailed and thorough inspection completed (mich more thorough than what we recieved from Smithereen), the house sealed, and a clearly defined plan to fix our problem. Please save yourself the headache and don't make our mistake. Just call someone else. read more

Utterly worthless waste of money. $225 spent for a guy to come to my house once, look around and say, "yes you have mice", put out a couple paper things, and leave. Any catching of mice has been my work. They did nothing. read more

Matthew Julian is very informative and helpful. He does his job quickly and thoroughly. He is respectful and patient with Ott's procedures and schedule and responds quickly to concerns we have. read more

First I would love to congratulate Matt on his BIG promotion. It was a pleasure working with you. Thank you so much for the countless hours you assist use with staying critter free. Thank you I was so sad when I heard you were no longer our Technician. I even thought of changing pest control companies as a result from the change. Then, I was greeted with the most warming smile and exceptional customer service, a person could muster up from Chris Latting . Chris thank you for your assistance you are an asset to our TEAM. Thank you to Smithereens training associates for the outstanding Technicians that you have chosen to send to assist us. The service has been nothing but exceptional, from each and every Technician. Thank you Finally a huge Congratulations to Our new Technician Phillip. Who has blessed us with his skills, and professionalism. He had a wonderful personality and his work was outstanding. Thank you all for your assistance Monica! This is for you guys read more

We used Smithereen to complete a termite treatment. Jason was very professional and worked for 4 hours to complete everything and leave the house as though nothing happened. The sites he drilled were patched and professionally done. read more

Recently, termites were discovered at my home and I was really at a loss to know what to do next--in short it was a shattering experience. The first time you get termites, you sort of lose your mind. The white picket fence, the grassy lawn, the blue skies--everything sort of loses it luster with news such as this. Timothy, the branch account manager over at Smithereens KC, gave me some great options in dealing with them once and for all. He inspected the entire property and within a few days of the initial inspection was out with his team making sure no more damage would be done. The thing I value most was how well Smithereens communicated with me during the process. They told me what the problem was, where it was, how it would be dealt with, how much it would cost, when the work started, when it finished, and everything else. Timothy detailed the work that would be done clearly and he also gave me some termite education--he took time to make sure that I had peace of mind and that I was comfortable about the whole process. Thanks Smithereens KC! read more

By far the WORST pest company I have ever dealt with. I have 2 raccoons in my attic and my property management company called Smithereen to come out. 1st visit, went to wrong side of duplex, looked around outside, then put a trap ON THE GROUND in their back yard. Next morning there was a opossum in the trap. Called back and they said they would come back out. 2nd visit, they came back 4 days later, letting that opossum die for no reason. Took the opossum and left. Did not leave another trap. Called them and they said the job was done because they caught the Opossum. 3rd visit, man was told that it is raccoons in attic, did not believe me and left small trap on roof. Next morning trap is on the ground. Raccoons were still there. Called them to come back out. 4th visit, came out 2 weeks later, did not speak to anyone, took the trap and left. Guess I should start charging rent to the raccoons, doesn't look like they are leaving anytime soon. The one and only positive is that they were always pleasant when I called.. maybe because they kept giving me the runaround. Inept, ridiculous company. read more

My experience started with the online scheduling and follow-up from a representative in the company's call center to confirm the appointment. The representative was friendly and helpful.?The technician arrived on time. He was professional, friendly and knowledgeable. I would recommend this top notch firm to my friends, relatives and neighbors. In addition, the technician used the Covid-19 PPE and proper protocols while in and around our home. read more

I live in an apartment that called this company to deal with a pest problem. They are unbelievably good! They tell you everything they are doing, why they are doing it, and what products they are using. They then tell you what to do on your own that will keep costs down. I was just completely impressed. They also use green and natural products. Treat the entire problem. read more

Great knowledge from the team menwr whoo came to my house. Very polite through the whole process and was patient with me aa swering my questions. Did a through walk through of my house showing me and explains everything to me. read more

micheal parsons is our pest guy here at MCC-BTC /He always has taken good care of all our needs and seems to have a lot of knowledge about pest /great guy to work with ,and IM the facilties coorndinator here at btc I work directly with him read more