On Monday, June 23, 2026, my partner's 16-foot box truck broke down while en route for a delivery…read more We called Ultimate Towing & Recovery, and the dispatcher estimated the tow back to Concord, NC would be around $500. We agreed, and a driver arrived within about an hour. That's when things went downhill. Tire Damage During Tow. As the driver began transporting our truck, a rear tire on our box truck blew out. All the tires were in good condition with no visible wear or prior issues. We don't know if the damage was due to how the truck was mounted or road conditions, but the timing was suspicious. Unfinished Disassembly. The tow truck driver said he needed to disconnect something underneath our truck to tow it properly. We trusted his judgment--but when we got the truck back, those parts were never reconnected. Now the vehicle won't start, and pieces are left hanging. New Visible Damage. When the truck was finally dropped off--about 7 hours after the initial call--it was leaning to one side from the blown tire and had new body damage that did not exist before. We have timestamped photos showing the condition of the truck before and after the tow. Shocking $1,600 Bill. We were blindsided with a final charge of $1,600, triple what we were quoted. When we questioned the amount, we were told if we didn't pay immediately, our truck would be impounded. We had no choice but to come up with the money under pressure. No Accountability. We contacted Ultimate Towing & Recovery right away and provided photos of the damage. Their response? "Give us your lawyer's number." We're now out $1,600 and stuck with a damaged truck that no longer runs. This experience has severely impacted our small business, and we're extremely disappointed by the lack of professionalism and care. If the company decides to make this right, they have our contact info--but until then, we can't recommend them to anyone who values honesty, accountability, or the safety of their vehicle.

Omar was GREAT! Called when he was on his way. He was very professional, on time and quick. When he…read moredropped off my vehicle he texted me to let me know it was at the dealership along with pictures. Thank you, Omar.

Great service, treats your car like it's his own. He replaced my alternator and it was very helpful…read morethat he could come to me.

Dependable reasonable price on time with appt takes his time to be thorough not greedy unlike…read moreothers

They are very rude and do not do their job properly. They damaged my trailer while installing the…read moretire and refused to admit it. I also asked them to remove the tire, but they said their working hours were over and refused to do it. On top of that, they charged an extremely high price. Think twice before coming here.They are also extremely slow.

THE WORST PLACE in the world to get stranded and broken down .. if you do you're done . Once they…read morehave your car , they will give you their asses to kiss . Overcharging for labor , parts and everything more . They towed us off the highway to a hotel and didn't have a care in the world how we were getting car back . The bill came to $1053 just for a FUEL PUMP !! if you must please go elsewhere. Gave us an attitude over the phone throughout the whole process . Lied to us multiple times about the status of our vehicle and had us waiting for broken promises for 48 hours . We had 2 children with us . Horrible service if I could give a -10 I would . I highly do not recommend. I don't even do reviews but this is the very start for me . I will not finish until they feel what we felt for 2 days . The worst mechanic and shop in the world .

Awesome service! I called for a jump and 25 minutes later the cables were on my battery!read more

Amazing company!!! Needed their assistance at Walmart just a few minutes ago and we could not have…read moreasked for better guys. They were definitely Heaven sent and we will not hesitate to seek their services again in the future if needed. I can not say enough good things about them!! Let them be your first call if you find yourself in need of assistance. YOU WILL NOT BE DISAPPOINTED!!! THANKS AGAIN GUYS!! Billy and Summer Goodwin

So we're hauling a trailer behind our RV, when a tire shredded and I mean shredded. My sweetie was…read morequite stressed for us to be stranded on the side of a busy highway on Memorial Day with no spare, but I'm pretty sure that won't happen again We called Triad Roadside Rescue and talked to Terrell. His soothing and calm voice smoothed us right out. He was kind, thoughtful, honest and encouraging. Now this trailer was a homemade job and couldn't be fitted with just any old rim and being Memorial Day, it was tricky. Tyrell researched it out and called us right back. That 15 minutes seemed like forever, but trust me dear reader, it was quick. Tyrell found what we needed. Came and picked up the rim, took it for a new tire and came back and helped Tim put it back on. He stayed in touch about his progress along the way. When you're stranded and feeling helpless, those contacts made a big difference on our stress level. We felt quite honored to have had been helped by this sweet and effective gentleman and the price was more than reasonable. If you ever have the misfortune to be stuck on the road in his area, you'll be in good hands if you call Terrell to be your hero. He was certainly ours and we thank him.

Very reliable and knowledgeable!!! Great value! I had a flat tire and the lug nuts were stuck on…read moreand Terrell came and changed my tire! Very polite and right on time!!

We had a breakdown in Virginia, went out to do a road service and quoted us a price, Ended up…read morepaying way more. Parts pricing was outraugeous. |Called to confirm on estimate. Dispatcher very rude no customer service. Its their way only. Never again. Next time we will call Loves for a 500 job charged 2700.

NEVER USE THIS COMPANY ,they are thieves. They tell you one price and later on they want to charge…read moredouble the amount they first said. They threaten by saying that your truck is in their shop which is a private property and they will impound the truck if you don't pay the bill , they wanted me to pay 6,500 and in cash , absolutely crazy.

Great local family owned company to get truck parts at. They have parts that are hard to find…read more Would recommend to anyone needing semi truck parts and repairs.

I have been calling and messaging for weeks now and still havent got a hold of anyoneread more

State Farm sent me this company and me and my daughter was sitting waiting for help and then he…read moreshowed up and saw I was waving at him hour or so later and he was at the entrance of my apartment complex where I lived. He told me he couldn't help and abandoned me and Annabelle there. She walked towards him when he showed up so she saw that he drove away after he said he couldn't help. I called State Farm because I wanted to follow through because he said he called for another towing to come. They canceled thrice and I was afraid my car was going to be hit by a vehicle trying to pull out in front of me. It just kept getting closer at the time. I ended up interrupting my friend at work who showed up about two hours later. He had a pickup about a little smaller and barely a tower and got me out and parked me near the fire hydrant on the curb. I told the guy when he was there he could park it anywhere close to the curb so it would not get struck hopefully. Now what I don't get is why is the towing guy claiming he helped me when he spoke to me from afar and then abandoned me? Then he said my car was in the pileup? I don't think he's understanding that he's not getting the facts straight about the interaction. I didn't expect him to retaliate with a text this morning. He said: STOP LYING ON PEOPLE, IT REALLY REALLY HURTS SMALL BUSINESSES What are you talking about? I very clearly tried to help you and got stuck myself, I went back to help another customer in the area the very next day and seen your vehicle at the very bottom of a 8 car pile up so how'd your friend pull you out of that???? If we show up and see that the job isn't safe to do we mark it as unsuccessful after that it's out of our hands. I have 6 children to make it back home to safely. And I never even showed up in a truck.... Please add the photos of your friend pulling you out for further proof. You're the first 1 star review out of over 120 5 star reviews. Make it make sense!!!!!!!!!!! You WILL NEVER EVER RECEIVE ASSISTANCE FROM ME AGAIN AND YOU BETTER HOPE YOU DON'T NEED IT EITHER BECAUSE I HELP A LOT OF PEOPLE HERE IN WINSTON SALEM ON A DAILY BASIS I responded because I was being disrespected. No you didn't! I waved to you then you told me you couldn't help me ! My friend had to stop his work and get me and he had the same truck and a cotton belt to pull me out! You make it make sense! I don't forget harassment Well this is not helping the situation for both parties and I did end up notifying State Farm for the situation. I think everyone was stressed but all he had to do was apologize and be on his way because I didn't matter to him then and in the present.

Thank you so much Randy for coming out in the Rain and from Greensboro to Kernersville!!! You were…read moreso honest , value and got my truck going to get home. You guys are highly recommended.

Great service and pricing Very nice people and employees. Took care of me and my vehicle in a…read moretimely manner

Great service! I ended up with a flat tire on a road trip and Geovani got me back on the road in no…read moretime. I have never seen someone patch a tire with so much care. Thank you so much!