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    Smithville Dental Care

    5.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Smithville Dental Care

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Smithville Dental Care Photos

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    Heartland Family Dentistry

    Heartland Family Dentistry

    3.8(10 reviews)
    9.7 mi

    Amazing!!! Where do I start? I was left devasted by what…read moreanother dentist had done to me and told me, so I called Dr Nguyen's office. The receptionist taking appointments was one of the sweetest people I've ever met! Once I came into the office I was greeted, once again, with an amazing team of people. Everyone seemed like a loving family! The dental hygienist was gentle, sweet, and caring. Dr Nguyen came in and I was blown away. I have been to dentists all over the country and this dentist is now my favorite, hands down. He is calm, informative, listens to what YOU want to do, he is precise and very knowledgeable! I went in today to have a part of my procedure done and he and his dental hygienist were so gentle and precise. I couldn't be more pleased. I went from crying and not being able to sleep to relaxed and smiling from ear to ear. What a blessing this office has been to me!!!

    I am recapping my experience with the dental office today. I would give them a below 0 score…read more This was the most unprofessional experience I have ever had with a dental office and dentist. The individuals at the front desk, seem nice and sweet when you first engage with them but the minute I questioned something to get clarification they immediately go into hyper sensitive mode and get very defensive to the point where the front desk person raised her voice at me I had to say, I am not looking to argue with you I am just telling you what you told me when I was in last week. Obviously they do not like for a potential client to ask questions about their services. They get defensive very quickly. Example with front desk: When I was in the office last week I asked the price of a 2 surface filling. The front desk person told me $150 then she said $185. I made an appointment and went in the following week to have the dentist Scott do a filling for me. After the dentist looked at my tooth he sends the front desk person in with the pricing and there was an additional $80 for a consultation fee. She did not tell me there would be an additional $80 for a consultation fee the previous week when I asked for pricing before I made an appointment. While sitting in the dental chair I told her that she did not share this with me the previous week when I was asking about the cost. She then said, well you should have automatically known that because we charged that fee the 2 times when you were here before. Those previous times were to look at a tooth to determine what could be done not to have a procedure done that day. I understand the fee for that. She raised her voice to me to where I had to say, I do not want to argue with you I am just explaining to you what I was told when I asked a specific question about the cost. She was immediately getting defensive. Example with the dentist: My experience is that he didn't want to listen to me explain about my situation he just wanted me to be quiet and open up my mouth. This was my first time I was actually going to have him do a procedure on me. It seemed like he was trying to put the fear in me by telling me the worst case scenario before he even examines the situation. He was in the room listening when I was explaining to the front desk person that she did not share with me about the $80 consultation fee added on to the cost to do the filling. Scott then starts telling me about all of his credentials and comparing it to if you were to use a medical facility you would have to see multiple people with those credentials. I am thinking to myself....Doesn't all dentist have those credentials..........not sure why he had to go into all of that to defend his $80 fee and then he starts telling me that he has an expensive piece of equipment in the back and the service person charges him a $50 fee as a trip fee which he doesn't like. For around 10 min. Here I am sitting in the dentist chair listening to the front desk person raise her voice to me saying that I should have assumed there was going to be the $80 fee even though she did not share that with me and the dentist going into a long speech about his credentials and hard his staff works....etc..... Extremely uncomfortable. This is the short version. We decided this was not the place for me to be. Then when I get home I realized the other front office desk person had not emailed me all of my X-rays so I called her to request to have that done. She accused me of calling her a liar when the only thing I said was that I did not see an email from her with the xrays. As I was searching through my emails for the date she said she sent them she immediately said, "I did send them to you and you Should apologize to me" She immediately got defensive. I was baffled that she would say something like that. By the way she sent one X-ray but not both of them. I think it was a blessing in disguise for this event to happen to me so I did not engage with them to be a client.

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    Heartland Family Dentistry
    Heartland Family Dentistry

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    Smithville Dental Care - generaldentistry - Updated September 2026

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