Full disclosure, I am not a smoker. Every two weeks me and guys head here on a payday to hang out…read more They all enjoy cigars and I have a Long Island ice tea. Staff is friendly and knowledgeable on helping my buddies get the smoke of their choice. I have no problem having this has a hangout spot after a long day of work.

I'm really torn about this place…read more When we first walked in, we were warmly greeted, which made a great first impression. The cigar shop inside the venue was excellent -- the staff member was kind, knowledgeable, welcoming, and genuinely helpful. The bartender was also friendly, and the drinks were very good. Unfortunately, that's where the positives ended for me. As someone who's fairly new to the cigar world, I expected some smoke, but the air quality was extremely rough. Even the seasoned cigar smokers I was with commented on how hard it was to breathe. We asked if they could turn up the HVAC system, which they did, and it helped somewhat, but it still wasn't enough to make the space comfortable. My biggest issue, however, is the lack of compassion shown toward customers -- especially in how negative reviews are handled. The responses to criticism are surprisingly aggressive and defensive. Instead of acknowledging feedback or trying to improve, reviewers are often insulted, berated, and even told not to return. That kind of response is shocking and unprofessional. Most people are simply offering honest opinions as customers, not attacking the business. Whether it's the owners or whoever manages their social media, this approach needs serious reconsideration. Telling customers not to come back because of constructive criticism is not a sustainable or respectful business model.

A wide selection of stogies from various countries, this place has cigars for everyone, from newbie…read moreto aficionado. With accessories, magazines premium cigars, makes for a one stop shop. The service was outstanding, answering every questions and selecting the perfect cigar, very helpful. Due to the shortage and demand, not all cigars carried here were in stock but I found some good sticks to enjoy

First rate selection and excellent customer service. Also picked up an excellent humidor at a…read morereasonable price.

One of the best cigar shops I've been to in North America…read more Huge selection of both Cuban and non-Cuban cigars from around the world. owner was very friendly and knowledgeable regarding all of the offerings. Prices, as mentioned, are on the higher side for Cubans but considering the immense difficulty in getting them, particularly the better labels like Montecristo, it was worth the splurge.

With all of these glowing reviews, I'm not sure how I ended up with such poor service but I did. An…read moreolder gentleman greeted me as I arrived and seemed friendly. Some young guy came bounding around the corner, eager to find what I was after and finish the sale, before I'd really even begun to look around. I chose one that he hastily recommended and gladly did them the favor of checking out and leaving a few bucks. On the awkward walk out, I paused and looked at several other options that I'd have been happy to buy had I not felt so rushed by this guy. Maybe I caught him in the middle of something but I'd suggest they consider not forcing such a sale. They do have a large selection and a nice shop - just wish I hadn't felt rushed through it.

I only go here because they have good deals on European Zyn! Buy 4 get one free can beat it. also…read morehe's always super kind and friendly to me every time I go in. Five stars for sure!

From the owner: Welcome to TRU Tobacco, the leading smoke shop in town! We boast an unmatched selection of premium…read morecigars and a diverse range of vape options, including various flavors of vape water pipes, e-juice, and essential smoking products and accessories. In addition to our extensive offerings, we also provide high-quality kratom for those seeking an alternative experience. Committed to delivering the best deals, we proudly offer a price match guarantee, ensuring you always get the best value. Visit us soon and discover why TRU Tobacco is the go-to destination for smoke enthusiasts. Your perfect smoking experience awaits!

Dishonest. They "ran out of stock" of reasonably priced torches and tried to send me to a local…read moreconvenience store instead. There was another very good cigar shop just down the street that is much more reasonably priced with a great selection. Being dishonest does not promote good customer service.

Awesome cigars, very nice people that work there. Decent prices. I hope to visit again.read more

Shop in the Downtown core located in Vancouver…read more This is literally the finest cigar shop in all of Down Town Vancouver perfectly close to the cruise ships at 881 Dunsmuir Street. Upon the first and every other visit after for this reviewer prices are cheaper then I've ever seen for the selection they carry. Gregory and Tatiana are the owners and they absolutely make you want to make this the only location that you will want to go. I would give these guys a million stars not just 5 they make you feel like family. I personally had the fear and doubts originally looking very high end that they would be pricey, but like I said upon entering and talking to Gregory and Tatiana for a few minutes all concerns were laid to rest. They have all price ranges for cigars and other fine products in store and on the website or you can call during business hours and Gregory or Tatiana will be happy to answer any questions you may have. I am telling you though just stop in anytime during business hours of operation and see for yourself that 2000 cigars will make you pleased with your purchases and the experience and vibe when you walk in is very calm serene with a warm friendly vibe like family I've been twice now and neither time left disappointed even when trying different products. so once again worth your time of day any time compared to other cigar shops. Thank you again Gregory and Tatiana, you both make me feel like im home every time I've been in, thank you both for going above and beyond for your stores customers and clients.

Great service. Great shop. Many cigars!! If you want a good…read morecigar. This is the place.

In all my years of reviewing and traveling the globe this is the first time I have felt…read morediscriminated against. Date of Incident: Friday, Aug 1, 2025 around 12 pm. Here's what happened...... I walk in looking for a specific Cigar. The store clerk helping one male customer. So really it's just the three of us now in this tiny store. The clerk sees me and shoots me a dirty look. No problem. Maybe his dog is sick or something.... I don't know. I wait 5 min, 10 min, 15 min. No Hello. No I'll be right with you. Nothing. Not a single gesture of acknowledgement....of not only a customer but another human being that just happens to walk into your establishment. Bizarre. Going on 20 min now. I started to feel very uneasy and uncomfortable, as I was now being overtly ignored, and me being the Alpha-A type personality that I am....I wasn't just going leave and have someone ignore me like that. So.....I turned to the clerk who literally pretended I was a fly on the wall, and said...."If I could please get some service, I'm in a bit of a rush." He then with a pissed off reluctant look came my way. Even when he attended to me I felt this hostile energy from him I could not understand, and certainly was unfamiliar with, as I had never experienced anything like that. Ever. What was interesting was that the other customer felt bad for me, and apologized to me. It turned out I just had a question about a product and had to wait 20 min to ask it from a store clerk who pretended I was not there. Upon leaving the store there was only one thing that I was unsure of. Was it the fact that I was a Female or a person of colour that my business was not welcome?

Kinda pricey but what do you expect of Cubans and great service. Would visit again them againread more

Wonderful place to grab a few Cigars while in port in Canada…read more The entire staff was helpful and knowledgeable about their line of sticks. Cheers and thank you for assisting our group in choosing cigars on our brief stop in your store. We'll smoke them on the ship and home

Stopped by this cigar shop while visiting Victoria on a cruise. The shop looked like it had been…read morearound for a while in the downtown area. All of the cigars are in humidors throughout the place. Each is in a small box with about 10 cigars in each box with a description in the front. A lot of the cigars had a generic store label rather than the original label. Not any fault of Goodfellas but cigars in Canada are really expensive with a lot of taxes. My cigar I bought was about double the price of what I pay in the states. The guys who were in the shop were very friendly and did a nice job of packing my cigars with a couple small Bovida packs.