Bought some glass last Thursday and 5 days later I come back to see a huge crack on the bottom when…read morenobody had mishandled the product. I assume the glass was cheap and exposed to what I thought was a slight temperature change most of not all glass products of this type can sustain. Still, very cheap glass. Not great quality didn't last me a week but cost me $30. Most painful part was that in the car I peeled the sticker off to find another sticker that said $10 under it. Maybe it was worth the $10 barely but definitely not $30. I haven't seen the quality of their higher end glass but as a heads up if you are looking for some affordable small pieces of glass you might be better off going online than here-you won't get charged at a premium for pieces that probably wholesale for $3 each. The workers were listening to music and socializing lightly and offered help only when I asked for it. Not a big deal-I'm not a fan of helicopter retail workers but a little "how can I help you?" goes a long way.

Honestly a great store with an awesome set up. Has a lot of great products - you can basically get…read morewhatever smoke/vape stuff you need here. The prices are definitely unbeatable too. Definitely recommend buying JUUL pods here too they are super cheap compared to the gas stations and other smoke shops in the area. Customer service is great too employees know what they are talking about for sure!

This location has gone down hill, doesn't even have down stems for my Milky Way bong. Better to…read moretake the trip to Manchester

Okay, FIRST OF ALL, they absolutely made my day today & I had to come write a review as I've been a…read moreloyal customer at this shop for about 3/4 years now, I quite literally ONLY COME HERE, and I realized I haven't made one yet. The manager is amazing, you can tell she's truly there for the customers and I LOVE THAT. All of the employees are so cheerful, welcoming and HELPFUL. The two that were there today that helped me with my order were AMAZING. One has been there several times when I have come in and he's always been so friendly and fun to talk with!! He suggested such a perfect little add in Christmas gift, as well! I left with a smile. I've NEVER had a bad experience at this location. I actually drive 30 minutes every trip, just to go to this location. & Always will! I'll add in the fact that they ALWAYS have what I am looking for as I love a specific flavor of monster bars, but if they ever didn't, they have such a great selection of other options, unlike anywhere else. Thank you for making my holiday! Happy Holidays, everyone.

Great selection of juices... Nice little location. The staff is nice enough, if you start talking…read moreto them first (and they shouldn't assume that I'm an expert vaper who knows all the slang)... So, I really like trying the juices before I buy them. Well, that really can't happen here because the juice bar is a hot mess. Empty tanks, uncharged battery packs, can't read labels... I mean, it's not like the place has a line 20 deep with people... Can the employee take 15 minutes of their shift to maintain this? The tv seems to work properly... Why not the tester station?

Great service and knowledgeable,good prices and they have a reward system and deals on weekdaysread more

Super helpful and friendly owner! He literally has everything in here- from A TO Z. He also helps…read moreyou every step of the way. Super funny as well. Not sure of the other smoke shops near by- as a I haven't visited them but this one is: Clean HUGE VARIETY Big (space wise) Reasonably priced! If anything cheaper in price! Tons of flavors in regards to vapes/nicotine/etc! I will definitely be back! Thanks for all your help my friend! Wishing you lots of business and success!

First visit to Gary's Smoke Shop. Wow what a selection, you ready? Everything Vape, Tobacco, Pipes,…read moreIncense, Ashtrays, Lighters, Cbd, Cigars, knives, etc, etc. Huge selection, and prices are realistic. The store manager Kim, was knowledgeable, helpful, and very friendly. She's an asset to this shop. Will definitely return.

Friendly, knowledgeable, best prices around. Outstanding collection of vape juice and vapes.read more

One technical problem - this shop is overcharging (by a very small amount) on CT sales tax. I…read morenoticed on my last receipt that they're charging 6.359% tax when the current CT sales tax rate is 6.350%. It's a minute amount (i.e. 1¢ on a $111 sale - it's really the principle. There's an error in their point of sale software that should be corrected.

Manager was very helpful it was my first time in the store. He took the time to show me every…read moreproduct and answered every question I had. I was looking for oil for my cartridge. I would recommend going back to anyone.

Sold my wife the wrong coils. Immediately walked back in and refused an exchange. What's even worse…read morehe upsold the 3 pack as a better value. They are dishonest and will never go back. Stole $15 from us. Shame on a customer for taking the advice of retailer.

Super nice guy working ! I Huge selection of vapes ! Cash or card are both accepted , and I think…read morehe's open 7 days a week .

Great friendly and nice to meet. Helpful and have big selection. Very clean and nice arearead more

Amazing employees, a lot of choices and good products. Highly recommend to anyone looking to find a…read morevape shop that has both friendly and helpful workers.

After moving recently to be in Connecticut with my mom and grandmother who just had a stroke, and…read morebeing married to someone who doesnt smoke cigarettes, I'm now surrounded by family who are begging me to quit after 20 years. Cigarettes in CT are insanely expensive. I've tried vaping 5 years ago while in Oregon, but the store I went to rushed me through the process and made me feel like my inexperience vaping was an inconvenience to them. $300 later, I had a clunky mod that was burning my lungs, and I didn't feel comfortable going back in their store to ask more questions. A week ago I went into the Vapor Place and was greeted by Amanda. She was fantastic! I explained that I'm trying to quit and she was so patient, kind, and informative. She asked me important questions on how much I smoke, what I want to achieve, what kind of mod would be best for me, how to use the mod I picked, what nicotine level would be best, she set up my tank for me, showed me how to use everything, and more. I can't thank Amanda enough for how professional and helpful she was, and how thrilled my family is that I haven't had a cigarette since going in the store 6 days ago. For me, that's a huge success! No burning in my lungs, very easy to use. I owe this to you guys. I also stopped in yesterday and was greeted by Joe who helped me pick out a fruit flavored juice just to try something different, and I had the same experience. Friendly, helpful, didn't rush me. I'll keep coming back, they have been wonderful. Also, vaping has come a long way, and I only paid a third of what I did five years ago to get started. Thanks guys, keep up the good work, you have a new loyal customer.

I special ordered a product on a Monday. The store owner indicated the product would be there…read moreFriday. Trader. it was NOT! The only explanation a clerkgave me was that it wasn't there.BIG HELP. Go jump on the lake - I got it somewhere else right on the SAME STREET!

I've been to almost ALL smoke shops in the Hartford and surrounding towns and this is by far my…read morefavorite. The owner is super nice and the rest of the guys are pretty good too. I always keep coming back and that's because of the service received. I highly recommend this shop for all your vaping/ tobacco needs. Place is clean and tidy. Even has chairs ( bar style counter so you can sit down and check out the inventory of mods, batteries and LOTS of liquids.

Great place.. very inviting and great deals on cigars... they have a walk-in humidor and a nice…read morecigar lounge. I stop by here weekly to have a cigar in the lounge and it's cheaper to buy cigars here than online. They also sell tobacco accessories along with other things. I would highly recommend this place.

From the owner: tobacco vape cigars…read more cigar lounge