I've never seen a smoke shop as nice as this one. Amazing selection, and has everything you'll ever…read moreneed.

SMOKE 11 is 100% the absolute best vape / smoke shop there is in the area OR I'm confident enough…read moreto say from their location to the state line. They have the best quality products, competitive pricing to any other shop you will go to. They also have an incredibly knowledgeable staff (Hamza) is by far the most patient and respective employee I have ever dealt with at any shop or store. His knowledge goes beyond the shop. They always have the answers to your questions and you never feel rushed, like or pushed like other shops. I've been a frequent 1-3× a week customer for years & years now. I knew it was the ONLY shop for me from the first time I entered. So again thank you to the store and the shop owner for doing such a great job and best there is to offer. I highly recommend them for any of your Vape smoke shop needs.

your customer service are amazing they make you feel right at home. The varieties of vapes you guys…read moreshould check it out.

one day they accept Cash App the next they don't. atm be out of order but they only take cash. then…read moremagically they take cashapp again. u also get what u pay for. 15$ 8th of spayed weed that doesn't even get u buzzed.

Called to see if they had a product in stock. Unfortunately they did not have it. They were so…read moreproactive they called back to tell me they will order and have by Wednesday. They went above and beyond for me and i will definitely be giving them more business. Thank you for helping! A+

This might seem like an inconspicuous hole in the wall but I can assure you it's a professionally…read moreran, fully stocked with more than I've seen at most shops and is operated by very knowledgeable, well mannered people. I've spent hundreds here and it is well worth it! Thanx Guys for all the deals!

I came in minutes before they closed and the staff was super accommodating as well as…read moreknowledgeable. Great selection and prices too.

I definitely had a wow moment when walking through the door. I'm not a smoker so I've probably only…read morebeen to about a dozen different places over the years, for gift giving purposes, but I have never been in a smoke shop this large. Aaaaand, the gentleman behind the counter told me they haven't even unpacked everything they carry yet - we can expect more display cases in the future. Not only is the selection huge and about to get bigger, but I was also told that none of the glassware comes from China, they are trying to keep everything high quality. I don't know to much about how to gauge that sort of thing, but I can tell you some of the pipes in their were so cool looking I kind of wanted to get one just for decoration lol. If you smoke or vape, or need to buy a gift for someone in that category, definitely check this place out!

Excellent customer service - fair prices - a wide variety of cigars - convenient locationread more

Super friendly staff. Great humidor and a great selection. I love their rewards program and their…read morehouse blends are amazing.

Love this store very courteous people lots of great deals anything you need its there ..and oh by…read morethe way there's a dispensary in the same building win win in my book

Be careful with Mike. I'm new to vaping and he sold me a VooPoo Drag for $140, telling me it has…read moreall these features and settings. Then while showing me to use it he said not to use any of the extra settings because I dont need them. Well then why did you sell it to me? When I came back and questioned him about taking advantage of me, he refused to admit any wrongdoing and blamed me for trusting him. Then he called the cops on me when I asked for his managers number. I went to another vape shop and got a great piece for $50 and it was better than the $140 one Mike sold me. Be cautious with this guy. He's worse than a used car salesman.

Amazing smoke shop with a great vibe! The staff was super friendly, knowledgeable, and actually…read moretook the time to help me find exactly what I needed instead of rushing me. They have a wide selection of products, everything from glass and vapes to wraps and accessories, all at fair prices. The shop is clean, well-organized, and welcoming. You can tell they care about their customers and the quality of what they sell. I'll definitely be coming back and recommending this place to friends.

Great place to make a quick stop for anything from cigarettes, vapes if every kind and price…read more Hookahs and even a little coffee counter where you can make your own coffee. It's very convenient.

Used my credit card here, and was charged a 4% "non-cash" charge. Only took a quick google search…read moreto realize that's illegal in CT.... Never again

The first time I went to Cloud9 in Cromwell, the salesman seemed friendly and the store was clean…read morewith a large variety of items. However, I was unfamiliar w/ the prices of bulk tobacco because it was my first time purchasing the product. I was charged $27 for a 6oz bag of Gambler brand, almost $30 higher than another store charged for same. Pressed for time and need, I went a second time. They wanted $40 for 8oz same brand cig tobacco. The salesman, possibly the owner, admitted he charged $10 more for profit. In addition to tax & a 4% non cash fee for using a debit credit card. The latter charge is illegal in the state of CT (ct.gov). I didn't realize I was charged this extra non cash fee til home. Disappointed. Cloud9 is in a great location but be prepared to pay extra for this convenience. Knowing my poor planning, I'll probably still shop there, unless they get mad at me for posting an honest review.