I recently moved near by, and I came across your shop because it was less than 2 miles away. There…read moreis a really sweet and helpful young girl named sarah, that helped me with some cleaning issues I was having on my glassware. She was right on everything she suggested and I have to go back for more of the same cleaning solution I picked up, my glassware looks like new. Thank you Sarah.

Today is December 18 and it is about 1 PM. I called 10 minutes ago to ask a question about items…read morethat may or may not be in stock. A young lady answered the phone, and as soon as I started talking, she hung up on me. I called back two or three more times, then she answered and yelled at me into the mic "NO CALL LIST NO CALL LIST". Then hung up again. I am a customer. She hung up on me and yelled at me. I literally said nothing that she was able to hear other than starting to ask a question about items in stock. I literally did absolutely nothing to warrant that response I would very much appreciate management or ownership to contact me on this. I have shopped at the store before, but it's been years. I remember there being great prices and good service. After the way that employed treated me, I don't think I ever wanna come back except to try and talk to management. That woman should not continue working for you, unless you make VERY clear how she should conduct herself. And if for some reason her behavior is something you're OK with, then don't worry. I'll just make sure everyone else knows that too. Also, reading through the Google reviews, it appears I'm not the first person that this woman has grossly mistreated. Absolutely outrageous that she is still working there after months of this behavior.

Unprofessional staff. Rude and they Rush you and seem very impatient. When you call in they usually…read morehang up if you ask too many questions.

Amazingly comfortable environment, very knowledgeable and friendly staff. Worth driving up there…read more The way they helped me to make a decision to pick a flavor was outstanding. I would recommend everyone this shop.

Terrible customer service. Bought two vapes two days ago and one of them was working perfectly fine…read moreuntil the screen went black and just died. It wasn't even past 80% juice yet. So I went in expecting them to fix the issue and all they had to say was "well that's not our fault", which it's not mine either, and "all we can offer is 10% off". I've been going here for a year with no problems but I won't be back after this.

The best prices in Dallas, the BEST customer service and the biggest selection. The only shop I…read morewill ever go to! You guys ROCK!!!!

Smoke Heaven is great. Ronnie is very helpful. I will be back. They have a huge selection and tons…read moreof delta and nicotine disposables and all types of flavors. I will be back.

From the owner: At Smoke Heaven, we are passionate about providing our customers with the highest quality smoking…read moreand wellness products. We specialize in offering a range of premium cigars, CBD products, vape accessories, and Kratom strains to meet the diverse needs of our clients. Our selection of premium cigars includes some of the most sought-after brands from around the world. Whether you are a seasoned aficionado or new to the world of cigars, we have something for everyone. We also offer a wide range of CBD products, including oils, capsules, gummies, and topicals. Our CBD products are sourced from reputable manufacturers and are lab-tested for purity and potency.

Sells faulty products. Store and staff is trash. Overpriced. Not worth it. Go somewhere else.read more

I tried to patronize this business yesterday and what a huge mistake. I purchased a 5 pack of wine…read moreblack and milds as they did not carry the 25 case. I asked the young man were they fresh and he ensured me they were. I got home opened the first pack and all five cigars were stale. Opened the second pack and all five are stale. Assuming the same for the remaining pack, I called the store and asked to speak with a manager who basically said " its a hit or miss " with the products which blew my mind and basically told me no refunds or exchanges even after saying they don't really check the dates on the product. Don't waste your money or time!

BIG shoutout to Zach. This place has a wide selection, along with a very knowledgeable staff. Open…read moreuntil 9pm, this place was a lifesaver. The interior was very clean as a plus!#favoritevapeshop #buzzing

Great vape shop lots to choose from and awesome hang out environment. Staff is very knowledgeable…read moreabout their products and made great recommendations. Zack is super helpful and even set up my free max twista. Come for the good products and good conversation!

These guys are always on point. Definitely recommend to friends and family. Big inventory and…read moreselection.

Brother gets his hookah puff stuff here closest to our location. Tried some of the CBD, pretty…read morepricey for stuff that vitamins can do the same.... got a 50$ cbd they definitely made me fall asleep..

Love this place Always great selection…read moreClean shop Very helpful employees Great atmosphere

FAKE GUMMIES! Stay away because these scammers won't refund you once you find out you have been…read morecheated. I paid $43 for basic jellybeans.

Decided to pitstop in to Klowdz today. I only have one other store experience to compare to, and…read morethis place hands down is worth the trip. Ownership, store management and your staff are the lifeline of any biz... the place next to my house... not so much. #Kudos‼ Professional in every way and super friendly Seth... you made my buying experience well worth the U-Turn Check them out-- large selection and they even have a #rewardsprogram thanks for the great #CX (customer experience)!

My new go to. Staff was super nice and weren't too pushy. I I will definitely come back and their…read moreprices are great! Seems like they have a nice rewards system in place too

Service, selection and they always have good deals. I've shopped with CW for over a decade and…read morehopefully for another decade.

When you walk in you realize that you're in the humidor already. Good selection of cigars and cigar…read moreaccessories. Staff was thoughtful and knowledgeable. I will return!