Today is December 18 and it is about 1 PM. I called 10 minutes ago to ask a question about items…read morethat may or may not be in stock. A young lady answered the phone, and as soon as I started talking, she hung up on me. I called back two or three more times, then she answered and yelled at me into the mic "NO CALL LIST NO CALL LIST". Then hung up again. I am a customer. She hung up on me and yelled at me. I literally said nothing that she was able to hear other than starting to ask a question about items in stock. I literally did absolutely nothing to warrant that response I would very much appreciate management or ownership to contact me on this. I have shopped at the store before, but it's been years. I remember there being great prices and good service. After the way that employed treated me, I don't think I ever wanna come back except to try and talk to management. That woman should not continue working for you, unless you make VERY clear how she should conduct herself. And if for some reason her behavior is something you're OK with, then don't worry. I'll just make sure everyone else knows that too. Also, reading through the Google reviews, it appears I'm not the first person that this woman has grossly mistreated. Absolutely outrageous that she is still working there after months of this behavior.

NOT A PLACE FOR CBD, OR THOSE WITH PAIN CONCERNS. Recently started immunotherapy and wanted a…read moreholistic option for the pain. Dr recommended I try CBD, but this place sold me a tincture that made me incredibly ill! I said specifically I could not have THC, and the one they suggested had some. I had a horribly adverse reaction. When I went back, they made it clear they didn't know much about the product. This place is more of a vape shop than one for CBD. I would recommend anyone with pain go for the online route. Luckily, I was able to get refunded for the purchase through my bank, as this shop refused to even do an exchange. The teenage staff is quite rude and were distracted on their phones both times I went.

Service, selection and they always have good deals. I've shopped with CW for over a decade and…read morehopefully for another decade.

When you walk in you realize that you're in the humidor already. Good selection of cigars and cigar…read moreaccessories. Staff was thoughtful and knowledgeable. I will return!

They stand by their customer and make things right. I bought my usual box of cigars or so I…read morethought. After opening box I found a smaller size cigar. I prefer 660 (six inches long and ring size 60) which smoke just the right amount of time and relatively cooler with slow burn. But I got a box one size smaller but I tried one just in case it might smoke OK. No go. Next day I took box and receipt back and they exchanged it for correct box of right sized sticks and only charged me for the one I burned. OooRah! They did things right.

Been coming here for years. Good people. Good cigars but I'm always there for the pipe tobacco. I…read moreknow the review at the start was 6 years ago but I just wanted to point out that you can smoke there. I've seen people smoking in there every time I've gone. Also this the place I bought my first pipe about 4 years ago. So it's been good to me.

Went in to purchase a product and person behind counter said I owned them for something g from…read morealmost a year ago. Somehow I got a receipt and walked out though. Wouldn't give me new product after I bought it until I paid for something. Had no chance to check records or anything. Bad business and there are so many bale shops. I will never go to the one . Plus not eneyone wants the vape opened before it is handed over

Great smoke shop if your in Plano Run don't walk to this smoke shop. They have all your needs in…read moreone place

Staff was super friendly and helpful with finding what I wanted. DOGGOS are adorable and an added…read morebonus. One bigger and one tiny chonk of a dog. They're both very chill and well behaved. Very decent but not huge selection of stuff, and even though I'm very indecisive, I was able to make up my mind quickly with some guidance.

Excellent experience the owner was very helpful and knowledgeable about his products, highly…read morerecommend

Sobna super awesome only had x amount of money and she helped me get the same product if not a…read morebetter one will pull back through soon

this place is right by my house and it's super fast and easy! I love the workers who work there,…read morethey are very informal on different products and always suggest the best things!

Wow I had such a good experience with this shop just now. I'm new to vaping, so really appreciated…read morethe advice the clerk offered me. When I took my new purchase home, I noticed that the little battery light was staying on constantly. Also the vape container was hot, and it was hissing! I went back to ask what was wrong, and despite the "All Purchases Are Final, No Returns Or Refunds" sign, the nice gentleman kindly swapped out my defective device for a new one. That's great customer service.

These guys are great I have been going here for years and they are the only ones to make sure I get…read morewhat I need whether it's and vape (disposable or mod) a choice cigar or something to calm the nerves. They also have a really cool and nice selection of glass and and hookah products. Very friendly guys and will definitely remember you and what you like!

As you can see in my previous review the manager keeps changing his photo to appear to be a young…read moregirl FRAUD keeps trying to focus on employee I brought back a brand new in the box two carts and even bought an additional pen THEY DONT WOrk stop replying if you will continue to do fraud instead of address your faulty failing products. You should get a call soon I have reported your company

From the owner: Guaranteed cheaper and quality product. Also earn rewards with our loyalty point system in all…read moreitems.

I'm glad we didn't check the reviews first cause this place is definitely worth dropping into. They…read morehad so many options to choose from. Martin was knowledgeable and friendly. Check it out. You won't be disappointed.

I came to this shop in the search of a good vape store where I would feel comfortable. I was happy…read moreto see their huge inventory! The owner JAY and the staff always make me feel welcomed and patiently help me get what I need