It was like eating at a drive thru only in a booth. We've eaten here before on our yearly cross country drive and liked it enough to return this trip. But it's changed. Fist they have the tablets on each table wher you can order your appetizers, drinks and desserts all on your own. As well as swipe your cc to pay. No interaction with the waitress except to bring your food. We sat, ordered our coronas which came fast. Looked at the menu , ordered our meals which came before our second sip of beer. The food was pre cooked and only tepid warm. Didn't have the heart to order our desserts on the tablet. So swiped CC and left. It felt like fast food at higher prices with very little staff interaction. I was wondering if I was expected to leave a 20% tip for a server I spoke 5 words to once and whose only task was to just dump our food on the table. No need to stop in Mentor next trip thru. read more

I like this location! It's decent food, service is good and they have a decent beer selection. I eat here often when I'm in town.

We aren't going back - ever! We arrived for lunch about 12:15 on Wednesday afternoon. We were seated promptly but it was 10 minutes before anyone showed up to take our beverage order. Then 20 minutes for the server to come back to take our order. It wasn't that busy. Then we gave our order and I really got angry. People who had come in after us were getting their meals and the server was obviously much more interested in serving business people than us. By the way the business people were all men - ever last one of them. I was more than ready to leave when our food arrived. It was good but the prices have really gone up and the size of the servings have gone down. No way was my 1/3 rack of ribs really 1/3. Maybe 1/4. No apology but the server said we have new people in the kitchen and you know how young people are. That did it. We paid our bill and will never go back and will never recommend them to anyone. There are plenty of other places where we can get better service for less money. read more

Our server Aaye was nice and friendly. I got steak and spinach salad. It was fab. Highly recommend.

This place used to be great. We hadn't stopped in for a good year, what a shock! They seemed a little understaffed. So of course everything took long. Our server Katie/Katey was good and received a 19% tip. What was bad was their steaks. My wife ordered a sirloin medium rare. When it came out it looked nice on the outside, but it was medium well. The kitchen manager came out and agreed to replace it. The next steak came out and was lighter in color, but had a fine area that was red through the center. My wife cut it in 3 places and there was no blood on the plate. The waitress came by and asked if it was better and my wife showed her. She thought it was rare. My wife said give me a to go container, he can heat it up in the microwave. I said no, bring the manager back, that meat is no good and I'm not eating it. He came over and apologized for it being rare and I said that isn't rare, those steaks were thawed and re-frozen. Now they won't cook right. We don't want another one of your steaks. I asked my wife if she wanted ribs instead and she said no. The manager said he would take it off of the check and walked away. When he did my wife said we're never coming here again and I agreed. You have to wonder, what else are they trying to pull with the food? read more

on our way to and from Holiday Valley we try to stop in. Its a simple place for good, family, BBQ. I wish they were closer to Hudson but oh well, it makes the visit that much better when we only go once a quarter. read more

Stoped in Saturday for dinner. My Soninlaw had never been. Always good food and service. The reason for this comment today is for the little quirk I saw on the menu. If you order a 22oz bones brew, it will cost you more per ounce than a pint. No volume discount with this one. When I brought it to my servers attention he made the gesture to make it better. 22 oz at pint price. We all enjoyed our meal. read more

First time here. Service was ok. Food was better. I ordered the morning glory burger and the hot donuts for dessert w/ a sweet tea. All were amazing. Also their cheese fries were pretty great as well. They're known for bbq, and that's not what I ordered so for my experience and the service..... 3 stars. Will I return: only if I'm in the area, no special trip made. read more

This is kind of bitter sweet because this place used to be really good. Last night I went there and the floors were sooooo sticky, it literally sucked me right out of my flip flop! I had to try and put my flop back together and try to make it back to the table while they kept sticking to the floor. The bathroom smelled of urine:( I personally just had a beer, I couldn't see eating there if the bathroom is disgusting! Until they hire a cleaning crew to clean and mop, I'll just be left with my memories of what used to be! read more

When I am hosting Christmas, I like to keep it simple. Smokey Bones in Mentor OH emailed that they are selling whole smoked turkeys this year. I previously had the smoked turkey dinner in the restaurant and loved it. At my house, we put the smoked turkey in the oven to crisp the skin for 15 minutes at 300 degrees. WOW, the smoked turkey was really awesome and a big hit at the family party!! It was so juicy and tender with a nice smoked flavor. The only problem is I heated 4 jars of gravy and no one used it!! The smoked turkey was perfect just as it was, even the white meat. I never write reviews, but this was worthy of one. Thank you, Smokey Bones. read more

Had the pretzel sticks for an appetizer as I am a sucker for soft baked pretzels I thought they were delicious. I got the burger with pulled pork on it and I must say I was pleasantly surprised at how tasty it was. I used the hottest BBQ sauce they offered to add some BBQ favor and it was also pretty good but I must say it wasn't all that hot. Overall a very cool place and everyone else in my party was pleased with their food. We will return for sure. read more

Went in for the new Prime Rib. Arrived 4:10 pm. Received our food at 5:10 pm.. Not satisfactory. Restaurant was not crowded. Tables were empty but people waiting for tables. Took 10 minutes to get Lemonade b/c it is made at the bar and bartender busy - NOT. Very few people at the bar. Had to ask for silverware. Service wasn't great especially when there were empty tables. Food being slowed blamed on kitchen; yet many empty tables so how busy could they be? Was not offered refill on drinks. Beans were cold. Prime Rib was smokey flavored; didn't expect that. Others waited for their meal also. They were out of Prime Rib and 1lb Pork Chop before 5 pm - this was a Saturday.. poor planning ?? We won't be back. Spouse got a BBQ make your combo and his was good. Best part of dinner was the broccoli. Sad to say read more

Have been here multiple times. Food comes quick and tastes great! This time going our server was outstanding! Our manager had to come over to us during our meal and was extremely rude and disrespectful! He ruined our experience! read more

The last time I ate at Smoky Bones was 8 years ago, I didn't lose anything then and tonight I sure didn't lose a thing except my hard earned money on their crappy food. I asked that cornbread be brought to the table before dinner that didn't happen and for dinner we ordered baked potatoes and was told they had none except one potatoe now how is it that a big restaurant as such has no baked potatoes. When dinner came my plate was dirty, the steak tough and the dish my corn came in was filthy oh and let's not forget that crappy loaded baked potatoe if that was a loaded baked potatoe well someone made a huge mistake but it gets better because when I asked for extra butter and sour cream the butter looked like it had been melted and sat there for awhile and the sour cream well put a whole new meaning of some type of gel, I am not quite sure yet. The waiter he was good but he needs to find himself a new job because I would not associate myself with such a slack food chain as Smoky Bones the new renovations did not improve you any. CTong read more

One star is too much for this restaurant. Horrible meal. Order the brisket and 25 minutes after our order was taken they said they ran out. Ordered the sausage asiago mac n cheese and it was lukewarm and too sweet tasting. My husband could not eat his sandwich it was bad. Kids meals tasted good but skimpy portions. read more

Stopped in today for late lunch and it turned out to be a mistake. It's a Sunday afternoon and maybe 8 tables have peopled seated. First I ordered ribs & pork with baked potato and beans and my wife ordered a cheeseburger. The server comes back about 3 minutes later to tell me they have NO baked potato's, really!! So I pick sweet potato waffle fries. Our food comes out and my wife gets a hamburger, no cheese. We tell the server and she asks what we want to do, so my wife says please bring her a cheeseburger. Server says she will order her a cheeseburger. I sit there with my food getting cold so I start to eat a little. People behind us come in and order and our server stops by and says the cheeseburger is almost done. Never did she, or the manager even suggest taking my food back to keep it warm or replace it since we had been waiting so long. 10 minutes total go by and when the server comes by again, without the burger, and we tell her to cancel the cheeseburger. Just then the people behind us get their meal. The server comes back and says she took the cheeseburger charge off the bill and the upcharge for the sweet potato fries. Turns out she incorrectly ordered the hamburger and not the cheeseburger. Waiting over 10 mins. for a "'RUSH" cheeseburger while my food gets cold is not a mistake, it's poor service and management. I paid the check and was really surprised the manager never came over and apologized for the screw-up with cooking the cheeseburger and poor service. Bottom line, poor management and service. I have been in other Smokey Bones and food and service were spot on, not this one. My food came and was not even hot so having to wait for the 'phantom' cheeseburger just made it go cold faster. I would not return to this particular Smokey Bones unless I read it was under new management. There are other fine places around this one to get good food and service. read more

The best cornbread! Great staff and environment. A little pricey but worth it. Plenty of choices. Everything was on point.

Ever eat something so bad that you can't seem to get rid of the bad taste in your mouth? That's how my last experience was at Smokey Bones. I got the Pot Pie Pasta and it wasn't flavored well at all and actually tasted like it went through the dishwasher before it came to my table. Disgusting. I used to have really good experiences here, but, it's gotten much worse in the last year. read more

Went on a Sunday and the place was empty however it still took about 30 minutes for someone to take our drink order. The manager came up to us and said the waitress was busy and she then placed our drink orders. The food was decent but expensive. Would not go back! read more

Excellent, Superb, Restaurant ..... Never Have Any Complaints Every Trip! Customer Service Is Great! Not To Mention The Great Food! Thanks, Much Appreciated ..... read more

The ribs and mac & cheese are always great. Excellent staff, too - highly recommend!

My wife and I frequent Smokey Bones. We come here because we really enjoy the food. Specifically their create your own combo's. We get a third rack of ribs and a generous portion of pulled pork with a side of dirty rice and cinnamon apples. Thats just our choices.. there are many more combos. I suggest visiting to see the menu for your self or do what we did our first time and check the menu online before you go. We flip flop between sitting at a table or at the bar, more so at the bar because their drink selection is like no other. Another reason we go there is because of the friendly staff and the 3 managers we've grown to know. I was really disappointed to read the last comment Bob H wrote. We've been there for all 6 games of the world series sitting at the bar drinking our tall coors lights as always. It can get a little busy and every time it does i've seen the managers come to the rescue and help sling some drinks. We never had to wait and the moral was as uplifting as always. Shame on you for making false statements. Sounds like someone was just trying to be spiteful. funny how its your first and last comment made on yelp. ps try using spellcheck :') Keep up the good work smokey bones we know better read more

I would like to commend Lew for outstanding 5-star service. Food was absolutely fantastic and served in a very timely manner. We will definitely be back soon and hoping we have Lew as our server! Great job! read more

The bar is good, and the decor ok, but I found the ribs way too smoke flavored and over cooked. Pass this one up.

Don't waste your time coming to this location. The staff is rude, forgetful, unattentive and made our experience horrible. The manager made our experience even worse, if you could imagine it. We were staying in the hotel across the street for a softball tournament and decided to give Smokey Bones a try. I was apart of a bigger group of 25 people (10 were kids) that came in just before 9 pm. Our group was split into two different tables with two separate waitresses. On their menu, it clearly states and promotes that they serve a full menu until 12 am and are open until 2 am, so it's not like we came in at closing time here. We were sat immediately (the restaurant was empty except for a couple of tables and a few people at the bar) and it took 35 minutes for me to get water and the only reason I got it within 35 minutes was that someone in our party went to the bar and asked for a pitcher of water. The waitress took our orders and disappeared for most of the night, to the point that the other waitress had to come and help our table. When the food came, most of it was wrong or was missing sides which took another 10 - 15 minutes to get corrected after we asked multiple times. Those who ordered alcohol, had to go to the bar to get their own drink because no one knew where the waitress went. We didn't have silverware or napkins and the list goes on and on. When it came time to pay our bills, all of our bills were wrong and had items on it that no one at the table even ordered. We asked to speak to a manager who blamed us for the bad service and said "what do you expect when you have this large of a group". Once we stated our issues, he asked what he could do instead of making a suggestion or taking some off our bill. When we asked for a percentage off, he said he would see what he could do and that was the last we saw of him. When the waitress returned with our updated bills, there was no percentage off and some of us were actually up charged for extra drinks that we didn't have. When we sent back the bills and said that we were waiting for a percentage off, she came back and said that the manager took $10 off everyone's bill. By this time, I had it and just paid and left but how is $10 off fair when some people were paying for 2 different people and others were paying for themselves? Makes no sense. I think the manager and waitress need to learn more about hospitality before taking on any "large" groups in the future. read more

I liked my scorcher burger. It had a good grill flavor with fresh grilled jalapeño on it with pepper jack cheese. Not pickled pepper is a big win in my book. Brought good heat and I love when a place calls something spicy and it actually is. However, place only half full and looked full staffed but service and food delivery was really, really slow. And draft beers was overpriced. A Sam Adams was $7 and I can go down street and get same for $4-5. read more

I give this Restaurant a FIVE STAR RATING!!! Working as a server myself and as a manager in retail, it's hard for people who haven't had to work in a setting like a restaurant or with the public in sales, to understand certain bumps or mishaps in a common dining experience (SO of course you're going to have plenty of people complaining about "poor service" or "a side dish being cold" or "having to wait longer than they feel they should") many people don't understand the strength and dedication it takes to deal with the public. I love coming to eat at Smokey Bones in Mentor and getting to have a drink with my coworkers after a long shift or a refreshing mango tea and some delicious chicken wings (with lots of ranch of course, as my favorite servers already know) Christina, Chris and Ryan are incredible and outstanding bartenders and know exactly how to make my dining experience top notch!! I never have to worry about them not giving me the best service possible, because even though I'm a regular and I'm extremely predictable in what I'm eating and drinking every visit, they still make me feel like it's my first time there and the experience is a 11/10!!! I want to thank Meghan M, the incredible manager who I have been so blessed to get close to over the course of my visits the last few years, for always running such a smooth shift and helping out whenever she's needed by her staff! She's a true gem and you're very lucky to have her as a partner in your corporation! PLEASE KEEP UP THE GREAT WORK SMOKEY! Your service is greatly appreciated and I'll keep visiting for as long as you're in business (hopefully forever) Your friendly neighbor ;) read more

Terrible!!! The worst customer service!!! Be aware!! They steal your money, lie, and blame each other!!! Stay away from that place!!!!!

Smokey Bones: This is a great place that serves solid barbeque ribs and chicken. I went here a couple of times when I was an undergrad. The great thing about this place is that you can have a half chicken paired up with a half slab of ribs. Remember chicken AND beef is always better than chicken OR beef. One time I was at this place with my girlfriend at the time. We were having a nice meal in a booth. This guy comes by, sits right next to my girlfriend, and starts talking to her. I just blinked a couple of times, not believing what I was seeing. Before she could tell me that this guy was a friend from work, I told this guy that I was on a date and I'd be damned if I was going to be dining while looking at his ugly mug, so make like the wind and blow. This guy leaves and cue the waterworks. My woman was bawling. Turns out what I thought was chivalry ruined the evening. Live and learn people...live and learn. read more

My boyfriend and I went here one night for dinner. We ordered a few drinks and him the biggest cheeseburger they had. I wasnt too hungry so I ordered a small dessert. I was in a small glass and as I was eating it I realized there was something hard in it. Turns out I was chewing on glass. I let our waitress know and the manager came over and told us that the glasses were finikey like that and that has happened before.... so why are they still using them? He didnt offer me anything else and only comped my 4 dollar dessert. Did not offer us a gift card or any incentive to come back. I was absolutely digusted and the manager did not handle the situation like someone in his position should. Being a manager myself I could not believe his blatent disrespect and lack of care for the situation. Disappointed and I can never look at bread pudding the same. read more

We have been here 3 times in the last 6 months ..... And the quality has suffered :( ribs were the best part of our diner ...... Great smokey flavor ..... Drinks were too strong poor flavor ..... After telling our server that this drink was no good ..... He brushed it off and brought water , NO refill on the water .... Garlic steak was too salty and seemed microwaved ??? We decided to order cheesecake bites, one of our favorite desserts ..... Totally disappointed the center was still cold :( .... I'm not one to complain, I am the type of person to not re-visit this establishment. There are way too many great rib places in this area ! This place wasted my time and dime read more

My family and I went in to Smokey Bones last night for dinner. The smoked wings are always my favorite and they didn't disappoint me once again. We also ordered ribs which were some of the best ribs we've ever had. To top off our great dinner, our server did an exceptional job attending to us. We can't wait to come back again...sooner than later! read more

Although, I'm not a fan of ribs at all my team wanted their Christmas party there which I did it for them. After trying the smoke turkey, bake beans, cole slaw, etc, I was very impressed with the food. My team ordered almost everything on the menu and they loved it so much we may have to make up an event in order to buy more food. (lol) The phone service as well as the delivery service was great. They arrived on time and there were no errors with the food that was order. Keep up the good work Smokey Bones and staff. read more

Today was my first time ordering from Smokey Bones. I ordered ribs with a baked potato and was not satisfied. The ribs were very dry. The potato was hard on the inside and tasted like it was old. It was surprising to me. I'm not one to complain or cause a problem. However for a fifteen dollar plate I expect it to be edible. Won't be going back most likely. IDK how one can screw up a baked potato lol read more