Terrible service. My family and I called at about 8pm and they told us they were open and having a wing deal. We packed the whole family in 2 cars and when we arrived, they had closed down because they "ran out of food." Totally unacceptable, especially not to tell us they were closing down an hour before we arrived. I would avoid going here if they have no idea how to run a business. read more

If I had a taste for barbecue and my father couldn't smoke or grill it, I would go to Smokey Bones. The flavor is good. The chicken wings are good as well. Why did I give it three stars: it's a chain and chain restaurants are not five star quality. You won't be disappointed with the food or service at Smokey Bones. read more

whent to smokey bones yesterday for the best bbq in town and even better of having joshua as my server, made me feel at home and couldnt of had a better night!!!! read more

I left a 5 star review here for this restaurant. However the last two times eating here has been a disappointment. Still great food and quality but smaller portions. I'd personally rather they kept the portion size the same and raise the prices instead of serving noticeably smaller portions. Just my opinion. read more

This is not the same chain that we frequented a few years back that had delicious food. I guess they went out of business and somebody bought the name. Or something like that. I'll keep this brief. Ribs tasted like cardboard, although they tried to mask with bbq sauce. The bbq pork wasn't much better. Service was almost non existent. If you like good bbq - go anywhere but here. read more

Coworkers and myself ordered delivery. Took a while but that was ok considering all restaurants are closed for Covid 19 and busy with many deliveries. We all ordered the Pulled pork Sammy. It was the worst! Burned and dried out, barely edible. Everyone was totally disappointed. Will never try again with them. read more

Let's start with the good: Our server "Nina P" was fantastic. She took great care of us. Cornbread and Butter was fantastic. Chicken Wings were very tasty. Overall food was good (but not great) Now the bad: we were sat right away but waited 10 minutes for service. It was obvious no one told Nina they had sat her section. Ordered Bone-Fire and Cornbread. Was incredibly disappointed with the amount of food we received (Cornbread portion was acceptable). Our meal looked nothing like the picture on the menu. Spent $62.50 with tip but felt like we received only half that in value. Will be going to Famous Dave's from now on. read more

They called this smoked wings, I call them over cooked, burnt and dried out wings. Horrible!! Only good thing from my $80 order was the Mac and cheese. Won't be going here again. read more

Smokey Bones Rockford - Burnt, dried out Smoked Wings - American Near Me - Rockford, Illinois

Ordered delivery, what I received was poorly prepared and the portions were small, the half chicken breast was mostly bones, the 5 dollar mac and cheese order was not delivered, I had to go and get it myself, and it was such a small portion, not even worth the drive. The food did not even look appetizing and was way too salty. Would never recommend as a place to eat or order from... read more

Ordered takeout 2 hours prior and have been waiting 30 minutes past the pickup time. Horrible service, host didn't even know how long our order was gonna take. Saying 15 minutes every time just to get me to leave and come back hoping our food would be ready in 15 minutes. read more

The smokehouse chIcken sandwich was pretty good. Light pour on the drinks but that's typical for a corporate restaurant. Service was good, I sat at the bar which had literally no one at it. Kind of a shame they spent a bunch of money on this place and no one is ever here. read more

Recently went to Smokey Bones in Rockford. Absolutely the worst experience I've had. We waited about 30 minutes for our table, so not that bad. What was outrageous was that we were seated at our table for 30 minutes without a server to be found. My grandma had to get up and ask an employee for a server. The lady said, oh yeah they will be right with you. 10 minutes later, still no server! We got up and walked out the door and went to Famous Dave's down the road. Better food and way better service. No one at Smokey Bones knows what they are doing, and their manager thinks complaints are jokes and even argues back with customers when you are choosing to walk out! Will never give them a chance again. read more

I had high expectations for this restaurant. Went on a Sunday afternoon and there was no wait we were seated immediately. Our server came to our table to get us drinks and very pleasant. We ordered the Corn Bread Skillet for our appetizer and it came to our table smoking hot. Unfortunately, our dinners were nowhere in the vicinity of being hot. They were lukewarm at best. I ordered the full slab of baby back ribs with coleslaw and a baked potato. The only thing hot on my plate was the potato. My sister had pulled pork and a chicken breast with coleslaw and a baked potato. The only thing hot on her plate was the potato. The chicken appeared to be microwaved and reheated, it was so tough you could use it to sole your shoes. I was very disappointed and I will NOT be returning to this restaurant again. If you are wanting barbeque there's alwaysFAMOUS DAVES or COOP'S in Belvidere! read more

Interior was nice, new, and clean but exceptionally loud given that there were only 2 people at the bar and four tables being served. Service was friendly and helpful. Food though was not great. Onion rings and BBQ beans were OK but not great. The smoked jumbo chicken wings were neither smoked nor jumbo. I've had better from the deli section of my local food store. The brisket was tough and flavorless - couldn't eat it. The 1/3 rack of baby back ribs contained only 3 bones - the meat was tough and tasteless. Some of the worst ribs that I have ever had. Very poor value for the money. read more

Service was great, but that's about it. The pulled pork was hard, cold, chewy and so salty I couldn't eat it. Couple that with dry, bland mac and cheese and my meal was definitely not with $20. read more

This was the first time I'd been to Smokey Bones. I went with my Mom around 3pm on a Sunday. We each ordered a pulled pork "sammy" with fries. Service was fast and staff was very nice but the food was a disappointment. The picture is of the food I received, very few fries and all the food wasn't the cold side of lukewarm. We asked for more fries and we were given them at no charge, and my mom's sandwich was actually so cold she asked for another to replace it. Staff and manager was very accommodating and understanding but still wasn't the best experience. read more

Smokey Bones Rockford - The sandwich I received with an order of fries. This was a $10 meal... - American Near Me - Rockford, Illinois

Been here once when they opened & another time with family. The first time we went our food took forever about an hour!! Our server didn't check on us as often, I also had ordered a refills that took about 30 minutes to get since our server continuously talked to another table, and stood around talking with staff. Didn't seem like they were organized . Drinks were good , food was OK , but until they properly train their staff , we wont be going back. read more

Worst service I had ever had, went in at 1130 today with my three year old daughter. Waited 15 mins for a waitress to come over with a restaurant quarter full at best. She took our order, someone else brought our food, and I finally saw her after we where done eating with our check. I won't be back, no offers of refills on two waters, food sub par at best. read more

Beautiful restaurant however food is over salted and steep prices for the very tiny portions of food!

I understand the restaurant just opened but the reason for the poor review is how our experience was handled. We were seated quickly and our server was AMAZING, very friendly and made great suggestions. Here's where things went wrong, it took an hour and a half to get our food. First one entree was brought out and we waited about 10 minutes for the other entrees(they're new, the kitchen gets backed up, I get it). Talk to our server and get told it's on the way. Another 20 minutes passes. Still waiting. Find our server and he apologized and said he'd go back to the kitchen to see what was going on. 30 minutes goes by. We ask for a manager and while he was very nice, he just kind of shrugged his shoulders and said that the kitchen was backed up and our food would be out as soon as possible. Waited another 15 minutes, meanwhile watching tables seated after us getting their food. Finally our food comes, come to find out our server had to go back to the kitchen and help on the line because it was such a mess back there. What we ordered was good, but not sure if it's enough to come back. Advice to management, when you make a mistake, make it right by the customer, don't just shrug your shoulders and give an excuse. We wouldn't have had a problem with the wait had you just come out and said "hey, we screwed up but we're fixing it". read more

Good service. We weren't very happy with the food and prices. Probably won't be back

If you want to pay for mediocre food that tastes like asshole this is your place to go. The bartender used her bare hands to put olives in my bloody Mary, after she touched her hair and wiped her hands with a dirty rag, let's also discuss the hair strand in the said drink. The steak was asked to be cooked medium rare, came back like 30 year old shoe leather. I'd rather eat the asshole of a dead skunk than return to smokey bones. read more

Wow, we tried it despite bad reviews, thought it couldn't be that bad. Oh yes it can. Service was a disaster. Orders were messed up repeatedly. Drinks were not right. They messed up the bill. The food took forever and a day to get, and it was substandard at best. $100 for five people to get burgers and fries. We could have had steak at the steakhouse. No, we won't be back. Save yourself the money, go somewhere that deserves the business. read more

I cannot say enough good about Smokey Bones! We called at 705pm with a 7:30 arrival and they were beyond accommodating for our group of 35 following a softball tournament. Brittany and McKenzie did a supurb job being our servers. We felt welcome, appreciated and important. The entire staff went above and beyond to make sure we were taken care of. The atmosphere was perfect and the food was absolutely amazing from appetizers to dessert. This is a must go restaurant when in Rockford! read more

Food is pretty decent but this place is disorganized. Waited 90 min for our food when dining in. The manager made it right so we decided to carry out wings and ribs another night. This time, they ran out of ribs. A BBQ place that runs out of ribs. SMH. read more

My fiancé and I love Smokey bones. My fiancé is a grilling aficionado and is quite particular about his wings. He loves the smoked wings and I love their grilled salmon. I especially love the smell of grilled food as you walk into the restaurant and when they walk by with yummy food. We have always had good service and the food is fabulous no matter what we order. We don't understand why there are bad reviews. This place is fabulous. We especially like the waitress Patricia. She takes good care of us. read more

Omg! The best brisket around. Great service! The bbq sauce though YUM! You have to check them out. They are also on Doordash if you want it delivered. Fire !!! read more

Smokey Bones opened earlier in the week that we went. My son called and asked if I wanted to meet him there after work around 3:30. When your son calls...you go! The place was crowded, we opted to sit at the bar. We were immediately greeted, by not one, but several of the wait staff. We ordered our drinks and an appetizer, fried pickles, to start. Our pickles came out pretty quickly and someone else served them to us. Unbeknownst to us, the couple next to us had ordered fried pickles about 10 minutes before us. They gave us their fried pickles! She said something, of course, he felt bad, but encouraged her with they come out pretty quickly. It was mass chaos. People zipping everywhere, everybody taking care of everybody, people bring food out, but not knowing who it goes to. The fried pickles were tasty. We decided to order dinner and he was going to order a pick two meal of ribs and brisket. You have to wait until 4 pm to order brisket. That was about 15 minutes away. So we waited. 4 pm strikes, he puts his order in of ribs and brisket, which they cook the ribs in original sauce and ask how you want them finished. They offer a variety of sauces and a dry rub. He chose the dry rub, Cole slaw and Baked beans for a side, comes with garlic bread. He said it was all very good. I ordered the baked potato topped with brisket and it came with a side salad. It was also enjoyable. Came time to leave and our original server was so distracted making drinks, that we had to ask another server to get our check for us. Chaos. Good food, but I'd wait until the servers figure it out a bit more. read more

Smokey Bones Rockford - Fried pickles! - American Near Me - Rockford, Illinois

(Warning: Long review. Look for the TL;DR at the bottom if you just want to get down to brass tacks.) First, this place is AMAZING. Food, service and atmosphere were all top-notch. We came the 3rd night they were open and there was a long wait (no surprise since they just opened). The hosting staff was helpful and attentive and they were spot on with their estimations with how long our wait would be. Some wouldn't want to wait that long but, let me tell you, it was absolutely worth it. The food and drinks were delicious. I had the passion fruit lemonade. It was carbonated and fruity. For dinner, I created my own combo with the House Smoked Hand-Pulled Pork (juicy and savory) and the Slow-Smoked Spiced Sausage (a nice, spicy kick) with mashed potatoes (simple but flavorful) and fire-roasted corn (charred perfectly) for the sides. The meal also came with garlic bread. The pulled pork was delicious by itself without adding any BBQ sauce, as was the sausage. However, it's not barbecue without the sauce! They offer 4 styles: chipotle, Carolina, mustard and regular. All were good and I found myself rotating through them with each bite. The food alone would bring me back time after time. We plan to go back soon and my mouth is watering waiting to try the Texas-Style Beef Brisket and the Mac and Cheese. I can't review without talking about the service. Again, everyone at the host stand was amazingly helpful. Our server, Patricia, was very attentive. ALLERGEN NOTE: I have a food allergy. I was concerned the gravy on the potatoes might contain the allergen. I told Patricia about it and asked her to check with the kitchen and, if it had it, to leave the gravy off. I watched her make the note on her pad and she told me it was no problem. My plate came to me with no gravy which told me that they checked it and either found it had the allergen or wasn't sure but left it off either way. You wouldn't believe restaurants who don't even check or act like I'm demanding they give me their first-born just for asking them to check. (Only slightly exaggerating.) Towards the end of our meal Janine, the manger, came over to ask how everything was. I told her how we felt about the service, food and how Patricia was careful about my allergy. She was very happy to hear about our experience. We told her we really wanted to come to opening night but it was my birthday and my husband made other plans. She very kindly had a dessert sent over to our table. The dessert was their Bag of Doughnuts and it was, like everything else, delicious. It came with a berry-type sauce and a chocolate sauce and both were tasty. Last, but not least, the atmosphere. The restaurant has an open, industrial look with exposed pipes, ducts, etc. in the ceiling. We didn't go to the bar but it looked inviting from a distance. The seating was ample without feeling cramped and was very comfortable. The staff was diverse giving off a very inclusive environment. I suggest to try it asap but keep in mind they just opened and there could still be some kinks to work out so don't hold it against them! Overall, I'd give them more than 5 stars if I could. TL;DR Service: Excellent and attentive, helpful with food allergies Food: Savory and cooked just about to perfection Atmosphere: Clean, open and inviting read more

I've been so hyped on eating at this place and I finally got to tonight. We waited about an hour for the food and If you strip away the fancy decor there's really nothing else left. The steak was dry AF and The brisket and the pulled pork was pretty much a 50/50 fat to meat ratio. And don't get me started on the portions. If you eat here you better have fat pockets or a small appetite. I really wish I was saying great things about this place, but... read more

Was so excited for this place to open. I use to go to one in FL and the food was always awesome.....skip ahead to dinner tonight....it sucked! The wait wasn't horrible, but did end up sitting at a high top because they were pretty full. The food took forever to get to us, and when it did, it was cold! We all had the loaded baked potato and salad. There was literally about 2 tablespoons of the brisket on my potato and it was so cold, butter did not melt. The salads on the other hand, were warm! Not so good! You could see the couple next to us we're having issues too, he was pissed! I'm not sure I'd go back, we'!! Stick with Texas Roadhouse, they have great food....and it's hot! read more

On Friday evening 8-2-19 at your restaurant in West Chester we had a birthday celebration. the party was 25-30 people. We had one waitress, it took forever to get our food, when the food did come out some was cold and not right, so we had to send it back. @ people food had to go back 2 times because it was cold and the 3rd time they did not bring them anything. One person did not get his food until everybody had finish eating, so he wind up sending it back. The service was just plain terrible. I have ate at some not so good places, but this place is the worst yet. Never will go there again, and maybe none of them. It was just crazy. And then it took us forever to pay for our food because they said the same waitress that waited on us had to be the one to cash us out. read more

I had high hopes for this place as I have been to the Smokey Bones location in Mt. Prospect a few times while I lived out there. I raved about this place to my husband only to bring him here and be completely disappointed. The reason this place is getting 3 stars is because of the wait. I understand this is a new restaurant and opening weekend. We were told 45-60 minutes and we were willing to wait. It was the two of us plus our infant son who needed a highchair. 45 minutes comes and goes when we start to notice that parties that came in after us were being seated. I told the hostess that we didn't need the highchair if it meant that we would get a table faster. She then replied to me "we are just going in order of the list" as I was looking at it.. noticing that several parties below my name were crossed out because they had been sat. 60 minutes rolls around and I notice another couple getting upset with their wait time so the hostess seats them at the next available table. This is another couple that came in AFTER us. They were sat at a table near the host stand and my husband and I observed as the couple started to talk to the hostess.. they were offering us their table after noticing that we had been waiting longer than they had. Once we finally got sat at a table "suitable for a highchair" after I told them we could manage without one if it meant we could eat faster, I asked for the manager right away. Jeanine was very apologetic and offered us an appetizer on the house which calmed our angry nerves at the moment. Our server, Laticia, was very sweet and very attentive. My husband ordered the Smoke Stack burger cooked "a little pink" and I ordered the Morning Glory burger cooked medium. My burger came our cooked exactly as I had asked and was pretty decent tasting. My husband's burger however came out the opposite. It is a fairly larger burger with three 1/2 lb patties. Two patties were cooked medium and one was cooked almost well done. My husband was just done being upset and took our visit as a disappointment, therefore he didn't bother complaining about his over cooked burger. We probably won't be back any time soon. Not until they work out some of the kinks in their overall service. read more

New place in Rockford Illinois. Wow! Great ambiance, super efficient and super observant staff. Very large venue, with plenty of supporting staff. You can see they are well trained as nobody is running around like they are going crazy and out of control. I got the Smokehouse burger. Very good. Just a bit too much sauce, made it sloppy. Next time, and there will be a next time, I will ask for light sauce. My bride had the smokehouse pulled pork and was perfect in every respect. Strawberry Lemonade way too sweet. Almost offensive in sweetness. But it was a beautiful piece of craftsmanship on presentation. Plating was excellent. Definitely a new favorite place. HIGHLY RECOMMEND. I know it's new, they are putting their best foot forward, but the gut feeling I have is they will weather the storm and won't just be a flash in the pan as some that have come and gone. I think when the shiny has worn off, they'll still be around as a deciding leader for eateries. They definitely knocked it out of the park!! read more

Seated quickly at noon on a Thursday. First off, I needed to wash my hands after looking through the menu. The menu was sticky and dirty. Please pass this onto the staff to clean the menus. I ordered "The Cuban". Won't order again. Not much pork, the pork was too mushy for my taste. The pickles and cheese were not flavorful. Bun was too big for the ingredients and soggy. My partner ordered the taco's. The were very good. Again, not much meat. The Baked Beans were delicious. read more

I liked the food. It wasn't perfect, there were problems. Any problem we had was corrected quickly. I had baby back combo meal, for the other protein, smoked wings. Ribs the best I've ever had. Smokey goodness, with a perfect glaze. The glaze was awesome, it make the ribs pretty to look at. Maybe some kind of jelly, not sure. Smoked wings someone has already mentioned a little salty. I like them that way, however if your sensitive to salt, or salt free diet, tell them ahead of time. The smoked wings are awesome, smoky, sticky, delish. WOW Baked Beans WOW these were very good. I tried the fried green tomatoes for $1.99 up charge. I didn't like them. Not enough mato, too much breading for my taste. I make my own green matos. There was not one thing wrong with them, I just didn't like them. You may like them and at a $1.99 it's worth trying. A lot of folks like them. I wish I had order the cornbread. I will next time. As I'm from south I plan on eating my way through the menu. This place is nice and clean. We sat at a booth. nice and soft, with REAL LEATHER I had the Diamond margarita. It was very good, was it worth $9.75? Yea I think so. It was a big glass. They have an extensive drink menu. The next one I'll order will be the smokey old fashioned. This place has a southern vib as they have a lot of drinks with bourbon. Hell YEA only the first one is expensive...J/K. Next time after dinner, I'll set at the bar for awhile. Can't wait I like this place. Let us talk about the service moreover or server. Her name was Zariah, she worked so hard. She was spot on all night long, and as fast lighting. It's people like Zariah that will make this place a booming success. She always had smile even having a packed house. This woman was working hard, full throttle. She knows her menu she will help you with any questions you have. We had more than one person asking about how we liked or meal. Remember to be kind to your servers $$$$$$ folks. They are earning a living. read more

Amazing smoked wings, great customer service. There burgers are the best. Fires is made fresh will definitely recommend this place to my friends. read more

Tried to order takeout yesterday and was told they weren't doing it because "not enough staff". Not surprised based on all the bad reviews. Seems like they are not ready for prime time. read more

I enjoyed a take out BBQ Pork sandwich, Cole slaw was good also. I had them supply take out for a group picnic and all the food was great. When ordering we did have some staff issues with the order, but it was resolved. I hope they can work that out. I would love to see them stay. read more

We waited a very long time for our meal and they weren't that busy. Waiters We're arguing with staff in back Food was very salty. All of it BBQ sauce horrible Won't be back for what we spent read more