I always have to stop by the Harley stores for gifts to my son-in-law. Needless to say, I stopped…read morehere and bought my token and t-shirt. Staff was friendly and the shirts were a bit cheaper than we normally pay on the west coast. What's with this? Great shop!

Super crowded and parking sucks. The prices are CRAZY but thats normal for Harley. People were…read morefriendly and customers were standing around talking to the employees. Fun experience and great souvenir place.

Nicole sold ùs cardo intercoms and installed them. She is very knowledgeable, friendly and helpful.read more

Every order I've ever made has been top notch, every time I've had questions about anything the…read morestaff has helped me hands down.

Rocky Top Harley-Davidson is a good Harley location. On a recent visit to Pigeon Forge we stopped…read moreinto this store, just to check it out. We didn't end up purchasing anything, but they have a good selection of clothing and merchandise. We looked around at parts as well, and they also had a lot in stock, we just weren't in the market for anything that day. They also have quite a few bikes on location, both new and pre-owned, and we enjoyed looking at those too. We always love stopping into Harley-Davidson stores, and I'm sure we'll go back to this one the next time we're in the area.

I always go to any Harley shop around the area when I'm on vacation. This was a very nice shop to…read morego into. The staff was very friendly and helpful.

I've been to many HD dealerships all over the country and I can honestly say this one is excellent!…read moreThe amount of collection bikes on display can't be beat. Their new and used inventory is huge! And the way they have Merch spread out throughout the building is really smart. It makes shopping and sight seeing one continuous experience. This is a must visit dealership if you fly into TYS. The people here are so super friendly and very helpful.

I showed up at Smoky Mountain Harley-Davidson a little after 4:00 PM on a Thursday afternoon. They…read morewere hosting a concert that night and there were a lot of people present. We had just gone through the Tail of the Dragon earlier that day and it apparently was more than my buddy's bike could handle. Something broke inside the engine. Anyway, the service staff rushed it into the service schedule, and while it wasn't good news at least we didn't have to wait a loon time for it. Every member of the staff at SMH-D was pleasant and easy to be around, including manager Sabrina, staff person Kristin, and most notably Ainsley on the sales floor, she's a riot. Every person I came into contact with was a pleasure to talk to. I will most definitely do business with SMH-D again. Thanks all!

We would like to give a big thank you to Ryan Alban service mgr for getting our 2025 street glide…read moreultra back on the road after we hit a pothole on the blue ridge Pkwy in Cherokee, NC and destroyed our front wheel We were towed into there shop at 10am and they had us back on the road by 3pm. We are from ohio and we're able to continue our trip. Knoxville Harley Davidson is 5 star in my book. I would also like to thank Ernie Bolger sales manager. We were at the dealership before opening and he invited us in and made us feel at home while we waited on the repair.

Great selection of motorcycles. Willing to order anything you need for bikes parts or clothes.read more

The staff is very nice and welcoming! Shane did some work on my car and did a great job. Highly…read morerecommend coming here!

John was amazing with all the communication through text or phone calls. Drop off and picked up…read moreright at our hotel. We rented the 3 wheel scooters we were the first ones to rent them. They were amazing. Definitely will be getting with John when we go back. Best way to get around town for a big event. John keep up the great work u are doing.

Such an amazing experience with Bubbas. Fantastic customer service, beautiful, new, clean and state…read moreof the art street legal cart! A pleasure from start to finish to work with this company.

Don't expect to hear from Service if you try to book an appointment online. You'll get no response.read more

The following review is for ordering and buying a 2023 Indian Scout Bobber Icon Indy Red over the…read morephone no less: The reason for calling this dealership from the start was their website stated they had in stock a 2022 Scout Bobber Icon Indy Red....So I called to inquire and to purchase that motorcycle. When I called a nice salesperson names Travis took my call. He was really polite and explained to me that unfortunately they no longer had the bike... Guess their crack webmaster was in hiatus, which I will give the benefit of the doubt... even though it took me 2 weeks to finally pull the trigger. Since Travis was so polite and gives you the feeling that no matter what, he will take care of whatever you need... With that, even though the dealership is over 340 miles from my house... I placed an order with Travis, and I felt good about the purchase. I was then sent to "finance" to take the down payment... which for what other dealers were charging was about 500... well not here, minimum of 1k down.... Well, I called back a week and a half before my bike was scheduled to ship to pay another 3k down... that is when the "finance" guy told me that it is against the owner's policy to allow you to buy a bike with a credit card.... Even though the 2k I paid already was on a CC... so I really didn't understand that policy, as it is a purchase, right???? To alleviate any hassle when I went to pick up the bike, I just paid with a debit card. (Edit: Found the reason after I picked up the bike. Apparently, someone ripped the owner off using a credit card a year or so ago.) Finally, after 3 months and 1 day the bike had arrived at the dealership... Travis texted to let me know the good news.... Happy was an understatement, Travis said it would be ready by Saturday to pick up. The day of pickup I had my daughter ride up with me, I mean 9-ish hours on the road for the day would get a bit tiring lol. We got to the dealer around noon and Travis was with another customer, so we had time to look over the bike... It took me a bit off guard that the bike was already on the floor. I know you get a picture with the bike you buy on the day you buy it, but it had been on the floor before that day as I was told there was a lot of interest in the color. Since Travis was with another customer one of the other guys came over to go over the bike. After we went over the bike I showed where it had light scratches on the rear fender in 2 places. They were able to get the scratches polished out, but the simple fact a brand-new motorcycle that you had special ordered was on the floor for other customers to "sit" on. I say that as I have no idea how the scratches got on there, but it was from someone putting a leg over... and those scratches are the reason this place gets a 4-star review instead of a 5 star. To break it down, Travis is the reason this place gets the remaining stars. With his genuine care/concern for your interests and purchases set this place apart. I mean I drove all this way because of 1 salesperson... if that does not speak volumes, I don't know what does... If you are in the market for a good Indian/triumph, hit Travis up... I don't think you will be disappointed.