I have to give credit where credit is due. This Smoothie King location was temporarily closed for a while, and since reopening, the difference has been noticeable. Before the closure, there always seemed to be something going on. Ingredients were frequently out of stock, the service could be inconsistent, and eventually my coworkers and I found ourselves going elsewhere. Since they've reopened, though, it's been a completely different experience. Service has been much quicker, and while I completely understand that every business has busy days, what really stands out is the communication. Even during busier moments, the team acknowledges customers, lets you know they'll be with you shortly, and keeps everyone informed. That simple level of communication goes a long way and makes the wait feel much more manageable. Another thing I've noticed is that they haven't been running out of ingredients like they used to, which has made the experience much more consistent. Whoever is leading this new chapter deserves some recognition because the improvement has definitely been noticeable. My coworkers and I have happily started coming back, and it's great to have such a convenient location so close to work again. I truly hope they continue building on this momentum because it's refreshing to see a business make positive changes and follow through. Keep up the great work! read more

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The wait time was too long. People that ordered after me got their order ahead of mr. When I got my smoothie, the consistency was more soupy than smooth. I was so frustrated. I refused to go back in there and wait again. Maybe there is a staff shortage, but I do not recommend this smoothie King. I will go out of my way to Camp Creek. The sorry for your wait comment was so drab, they could've kept it to themselves. No eye contact no smile no I appreciate you or anything to that nature. I thought they were under new management, but now it's back to the old ways of poor esthetics. read more

Unfortunately, I had the unpleasant experience of lackluster service this morning. I find the disrespect of time to be unacceptable. I not only waited 10 mins at the window, but then walked in and had to wait extra time for 1 protein bowl. After walking inside I understood why everything was moving so slow. The sense of urgency inside seemed to be at an all time low and I was disappointed in the fact there was no manager to address the matter. I hope to rectify this situation because I typically enjoy this establishment. read more

I'm going to say they were busy but I was not greeted upon arrival. It took a minute for someone to take my order. It was kinda busy but I completely understand that part. I ordered one of my usuals. It was delayed but it was good per usual. read more

Smoothie King - Menu - Juice Bars & Smoothies Near Me - Hapeville, Georgia

Service was good from the time I walked in! The smoothie I had was amazing. Can't remember the name but it had lemon juice, papaya, strawberries and turbinado. Very good. Place was clean and had a ton of promotional advertisements which showed me all the new and seasonal drinks/bowls they had. First time visiting this location but I'll def be back! read more

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A smooth experience today at Smoothie King This location is spacious- plenty of seating and areas to enjoy a fresh smoothie. It was a slow day but this location was prepared with 5 staff members behind the counter. The staff were a young group but they were busy cleaning and keeping the store neat(not fooling around) I received immediate service and time to look over the menu which now has quite a few protein, boosting options with coffee. read more

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The service here is absolutely unacceptable. Every time I come, they absolutely have no ingredients. They never have strawberries. They never have blueberries. They can't make any of the smoothies that you actually need. I literally come here after coming from the gym right down the street I absolutely can never get anything. The line is always long. They're always out of things and they make excuses every time. They can never keep anybody employed at this location I think everyone should absolutely boycott this smoothie KIng They have no respect for clients read more

New management. Service was very good and the staff was really nice. Plan to go more often to support!

Location and Parking Smoothie King is located on Virginia Ave in Hapeville. The parking lot is small, however I always use the drive through. Venue and Atmosphere I've actually never been inside, but the drive through always runs smoothly. Service I have done both orders on the app and in person. In person, the employees are friendly and offer suggestions when asked. On the app, the "ready time is accurate and my smoothies are fresh. Food and Beverage I've sampled nearly everything on the menu, but I usually end up making a custom blend depending on what I'm in the mood for that day. Everything I've tasted has been delicious and not too sweet; I don't really have a sweet tooth. The Verdict I'll be back next time I have a craving! read more

Heads up -- Over the last few of months, the Hapeville location on Virginia Ave has been closed for hours on end during NBH. Call ahead to make sure they're open. read more

Private parking lot with plenty of spaces available.. Drive thru is available as well. Walked in and was greeted, it was like 8 employees working which I was shocked but happy as well.. Everybody was friendly and fast with the service... Took me no time to get my smoothie.. I will definitely be back to visit.. read more

What purpose are you serving if you're always out of products needed to make smoothies! It's ridiculous how often this location is either out of sock, or not prepared for the AM shift. The management and operations need to be reevaluated because this level of incompetence is unacceptable. read more

I visited this location 2 days ago to pick up my online order. I waited a good 20 minutes before showing up - yet they gave me a completely wrong order for someone named "Amina P" not Amani B, my name. I went to drink the smoothie and it was not only clearly not what I ordered OR my name on the receipt, but also disgusting! Then after having to recite my actual order to them from the app (which I should not have had to do- it was clear MY order was never made) they proceeded to tell me they are out of greek yogurt after the fact. I was already on my way to an appointment, however being pregnant and nauseous I needed to put something in my system so I was forced to park and wait inside for the issue to be corrected. Even with this mixup, my actual order tasted fine and I chalked it up to an isolated incident. Visited again last night and although the customer service was remarkably better, immediately after finishing my smoothie I had an upset stomach, and then woke up with food poisoning this morning. I'd blame my current condition, however I frequent Arden's Garden and NEVER have this issue. There is clearly some type of cross contamination happening . On the first visit what appeared to be a manager or shift lead handed me some coupons as compensation, however I am hesitant to use them after what I've experienced last night and today. Yuck! read more

Horrible customer service and attitudes when I visited today 10/3/22 at 8:20pm. No welcome, I stood at the register and wasn't acknowledged. I believe the manager was standing there also, setting the wring example. I won't be back. read more

Had 20 mins of break left to spare since my job is was across the street.. they first took my order wrong. Then the drive thru line barely inched. When I finally got to the window, nobody was there. Then I waited 5 minutes and she finally came. Took my card and then had me sit forever literally over 10 mins for a smoothie I ordered 10 mins ago. Then I ended up with a smushed cup with smoothie running down the side. What in the world?? Oh yeah since I'd already paid I was two mins late going back across the block. read more

Smoothie King - Smoothie runs - Juice Bars & Smoothies Near Me - Hapeville, Georgia

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I was in this Smoothie King and one of the employees was acting like she was on Drugs yelling and using profanity to her coworkers and the customer it was crazy!! I didn't know if she going to start fighting everyone or what! But if you're looking for Great Customer Service I wouldn't recommend this particular Smoothie King! read more

Not worth ruining the company name by letting the owner of a franchise store run fail miserably by never having ingredient that make up about 70% if not more of the menu not once or twice but this guy was letting this happen weekly and it wasn't like a truck Monday then run out sat/sun it's literally wen/thur every week that this place is losing 90% of the money it would be making only cuz the employees not know how to refund online orders they take your name on a sticky note so you can come back another time if they even have the same note the next time you go and usually have an attitude about it but it's very irritating that you not only waste customers time but when you talk about keeping staff it's a apparently to much of a nightmare to work for this guy bc I'm sure dealing with argumentative annoyed angry customers alll day everyday bc your taking the heat for your boss not knowing how to run a business if he is losing half the weeks revenue there's no wondering he has employees openly admitting that they were accentually working for free cuz not only did their last paycheck bounce but they're now working another pay period and not sure if they were even gunna get paid for it lol this is a terrible attempt of a joke. read more

I want to love this smoothie king but it's always a hit or miss when I go there. For some reason this location is always running out of ingredients in the middle of the day and they will say that management didn't order enough. Go for a smoothie bowl and they will tell you the base isn't ready and won't be ready until later in the day. You would think things would be prepped before the store opens but that's just my opinion. When they do have the ingredients for the bowls I love them, but I've been disappointed more times going here than satisfied. Please work on this location! read more

like every other place around here. says open but doors locked and no one inside. unfortunately can't do zero stars

Currently headed back to Louisiana. Stopped by this smoothie king up the road from the airport and India and her co workers were absolutely the BEST. My mother has never had smoothie king and India hooked her up. My mom loved her smoothie so much she drunk all of it. Thanks India and everyone on the morning shift for the outstanding service. read more

Sooooooooo Slow in the drive thru, finally get to place my order and they are out of Butter Pecan. Went last week ordered my usual.....got something completely different. I would say check it before you leave but when you are robbed of 20+ plus minutes all you want is the smoothie you ordered. Swing & A Miss.....Strike Two. read more

Brand new store and location. Staff is friendly. Manager just so so. Store is very nice. A lot more roomy and bright. Nice indoor and outdoor seating area. Good parking. Nice restroom. Getting your Smoothie can take quite a bit of time. I just waited 20min but luckily I wasn't in a hurry. There were at least 5 employees behind the counter but there is no flow. Everyone seems to be a bit confused. There should be 1 person, the same person, working the register. All other employees should be making smoothies. But it seems that everyone is kind of just running into everyone else. I always make sure I have plenty of time when I come here and pray for patience. I do love their smoothies. read more

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Horrible service!! Ordered online and still had to wait 20 mins past the pick up time. and the attitudes are even worse. Definitely won't be back read more

1. Received a Smoothie King notification to receive $3.49 for a small and it was refused by Michelle saying a bar code wasn't present so it couldn't be honored. I travel frequently and shop Smoothie King in many states, this is the FIRST time a discount was denied from a text. 2. My co-worker, whose smoothie I paid for in my order, received $2 off her Smoothie and I was also denied the same opportunity.... So refused to honor my small $3.49 smoothie offer, them refused the $2 off a large which was the most costly large I've seen nationally. 3. My cup was short filled, and after asking, she filled more. I requested the excess in a sample cup, and the young lady's response, "that would be $0.17 for the cup." So now Smoothie King is charging for the sample cups????? Seems to me the franchisee doesn't understand the most critical part of their business which is customer experience. read more

Why does it take 20 mins to receive a smoothie in the drive thru with no one in line?? Plus the customer service is HORRIBLE with the employees using profanity... a REAL manager is needed ASAP! This community deserves good service just like "others" read more

The absolute rudest staff I have ever seen at ANY eating place, wow. The lady told me that the system was down, but may come back up soon. So I waited. The girl in the drive through was still taking orders and swiping cards. After standing there for around 20 minutes, the girl in the drive through walks over and tells me, I guess I can ring you up at the drive through, she acted disgusted with me. I also had a brownie, she reached her hand out and said give me that. I WILL NEVER GO TO ANOTHER SMOOTHIE KING. If I could suggest, stick to Tropical. read more

I'm writing this review to express gratitude for the excellent customer service I received last night from an associate by the name of NiqueviousM. During my transaction, I realized that I order the wrong flavor smoothie, which normally causes employees to have a very negative attitude towards the customer. Even after I told him I think that he was the one at fault, he still remained professional with a sense of humor, and corrected my order. Being in customer service myself for over 20 years often the bad experiences are the only ones reported, for that reason I decided to report the positive experience I received from this young man. Hopefully, it will encourage and motivate him to continue the positive attitude he displayed during my visit. Thanks again! read more

Had the best smoothie recommended by one of the employees. They were so kind and helpful and this place is soo clean and nice!! read more

Smoothie King - Smoothie! - Juice Bars & Smoothies Near Me - Hapeville, Georgia

So far this has been my best Smoothie King location of all time. The staff is friendly, professional and fast. I have been to this location so often that they know me by name and know what I am going to order. I have been to this location on a Monday when they are super busy and the team members handled the crowd well I was very very impressed! I have tried a few of different smoothies flavors including Pineapple Surf, Caribbean Way and my all time favorite is Peach Slice Plus. I highly recommend this Smoothie King location. read more

Love this place! They stay open late! I always get my order the way I order it! I constantly rack up $2 off rewards! Really can't beat it in this area! read more

Smoothie King - Sign outside the drive thru - Juice Bars & Smoothies Near Me - Hapeville, Georgia

I simply asked for a Strawberry banana kiwi smoothie and get the kiwi replaced with pineapple and the cashier laughed and replied "that's it" and if she couldn't do it...and got someone from the back to take the order instead....when it's literally just a strawberry banana mango smoothie...how hard is it to makes smoothies ‍And they don't take any bills larger then a $20 bill they just opened and they need to be shut right down read more

Great and healthy selection. The staff was friendly and knowledgeable. I stuck with the more protein heavy shakes.

The employees have to be hungover from the weekend or something. They're moving so slow I'm sure I could fit in a nap but instead I'm writing this review before I even get to order. I think they need an energy smoothie or something. read more

Arrived at 10am when they opened. Sat at drive thru for 15 minutes before driving off while workers appeared to be outside talking and smoking. read more

Giving two stars just because the smoothies are good and the store is beautiful but the customer service is terrible. We were in the drive thru for 30 minutes , the guy that took the order wasn't friendly, didn't greet us, didn't say thanks or anything . Management need to work on training ASAP. It is sad to see such a nice place with bad employees. read more

Arrived and I was greeted. I did not ha e to wait long to take my order. I love the freshness of my smoothie here. I sat I. The seating area. Which could use some updated chairs. They were a bit worn but still comfy so I guess why fix what's not broken but aesthetically it looks like it could use some TLC. The smoothie was fantastic. The server girl was pleasant and smiled upon her delivery of my smoothie. The room was clean and the music was not too loud. I think I gets a thumbs up. read more

Smoothie King - Nice, clean and orderly. - Juice Bars & Smoothies Near Me - Hapeville, Georgia

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I have been to so many different locations of smoothie king. Every time I drive by one I have to stop and get their PB power. I have chosen the banana one and the chocolate one and they both are very good. They do not always ask you to choose. Sometimes they just do it but that is not a big deal to me because they both taste good. I'm about to be chillin' at smoothie king most probably tomorrow. Later player haters. read more

You can miss this Smoothie King if you're not careful. The BIG sign is facing a road with no place to park. Drive by it though and turn on into the collection of restaurants and you'll be able to enter from the back entrance. It's a little nicer than other smoothie kings i've seen, complete with apple computer stations for net access and a very nice ordering area with a wall of all your favorite fruits. I like this location and it's a very clean friendly nice smelling (who doesn't like the smell of blended fruit??) environment. I will say, if you get the keychain scan, 10 will get you a free one and a large smoothie (costing about 8 bucks) will get you 1.5 scan points. Here's the kicker...you must purchase them all at one store, i.e. 10 smoothies in 10 stores wont get you a free one, but will get you a scan of "1" at 10 stores. 9 more to go at each! I usually go for the angel food, skinny, but there's so many combinations, additions and subtractions that your head will spin at the amount of smoothies you can walk out of this store with. read more

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How just how do you make a smoothie without all the ingredients.... Maybe they'll drive off before noticing.... If you are out of something please make the customer aware of this especially if it's a flavor additive- the worst smoothie king in Atlanta - check your smoothie before you drive off read more

This is the absolute worst smoothie king I have ever visited. However the store looks really nice. It's bright and roomy and looks clean. Now if they could EVER get my smoothie in a timely manner that would be great. My 1st visit early morning about 8am I sat in the drive thru line for about 20 mins. Ok not too bad. I wanted my smoothie. I waited. So I said next time I will order from my app So My smoothie would be ready. I ordered for pick up at 1:00. I got there at 1:20. Smoothie not ready. They had to find my ticket to make it. Ok so 3rd time I ordered online at 7am to be ready asap which online said about 7:20. I didn't get there until 8:30 and my smoothie still wasn't ready. This time I go inside and they have this long list of tickets and they have to "find" my ticket once again. I can't keep giving this location try after try and they keep disappointing me. It's like the workers have no sense of urgency. They look young and very I don't care-ish. Won't be visiting here again. read more